Customer success manager jobs in Compton, CA

An Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with limited direct supervision and plays a critical role in providing an interface between Customer and Company and handles themselves in a friendly and professional manner. This position will manage the activities of both AGSE and Westmont. JOB DUTIES AND RESPONSIBILITIES Assume the day-to-day commercial customer internal focused activities such as: quote processing, sales order processing, contract review, export compliance, customer returns, customer complaints, requests for information, quote follow up, open order management, scorecard analysis and customer satisfaction surveys Quote Processing: o Manage customer request for quote to determine and/or verify requested part numbers by analyzing technical manual parts lists, engineering drawings, bills of materials, and other specifications to understand what needs to be quoted o Understand customer need and recommend products by utilizing company website to determine and/or verify requested part numbers o Ensure customer requirements and/or terms and conditions are reviewed, understood, and incorporated into the pricing of the quote o Gather first-hand information from historical quotes o Interface with Production Control and Supply Chain to ensure product lead-times o Create quote in the company business system and use sales market guidelines to determine sell price o Ensure accuracy of quote output prior to submittal to Customer, Sales Rep or customer portal Sales Order Processing: o Manage customer purchase order/contract by conducting a review to identify any gaps between quote/price agreements and customer purchase order and resolve any issues identified with customer o Verify purchase order/contract requirements are consistent with AGSE standard terms of sale and/or specific customer contractual requirements o Identify any customer requirements to ensure they were referenced on the quote, otherwise, perform a review to confirm compliance and any cost impact o Create sales order in the company business system, including customer requirements, special flow downs, and making note of any open issues which require resolution prior to shipment of order o Ensure accuracy of sales order prior to formal acknowledgement to the Customer via e-mail or portal Account Management: o Ensure all customer facing requests have been vetted for compliance to AGSE's Export Compliance policies and/or applicable Government regulations o Log, monitor, and maintain specific data elements associated with customer equipment returned for repair within the established process, ensuring information is both timely and accurately defined o Log, monitor, and maintain specific data elements associated with customer complaints and following through on actions required to resolve the issue to ensure customer satisfaction o Interact with internal departments (Engineering, Supply Chain, Production Control, Manufacturing, Quality, Shipping and Accounting) to obtain feedback to ensure customer needs are met o Monitor processing time of quotes, sales orders, repair orders, complaints, and on time delivery from inception to closeout by reviewing status dashboards in the company business system o Ability to maintain and nurture customer relationships by providing excelling Customer Service in an accurate and timely manner, and by coordinating with Regional Sales Directors to resolve customer-related disputes JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS Education: Bachelor's degree required Experience: At least 2 years of Customer Service Ability to work in a structured, process-oriented environment to meet key performance indicators Intermediate skill level in Microsoft Office Suite Ability to work within multiple Outlook e-mail boxes, which are accessible by all Customer Service team members, and using the Categorize feature to identify the appropriate action/status of each e-mail request Proficient in business (formal) e-mail writing skills Ability to navigate various customer portals for requests for quotes, orders, updates, changes, etc. Ability to independently resolve routine to relatively complex work-related issues Dedicated, customer friendly person who provides customer satisfaction, via e-mail, phone, virtual meeting, or face-to-face meeting Negotiating skills with the ability to influence outcomes This position may require access to Controlled Data and/or Information, whereby, only a US Person will be considered for this position, as defined by 22 C.F.R 120.15 (US Person includes US Citizen or lawful permanent resident) Previous aerospace industry work experience Previous manufacturing industry work experience Some experience reading and interpreting technical documents Comprehensive understanding of Enterprise Resource Planning (ERP) System Basic knowledge of contract language What We Offer AGSE offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about AGSE and our products or services, please visit us on the internet at ***************** Pay: Salary $67,000-$85,000 per year PLUS discretionary bonus This role is considered exempt and an “ONSITE” role only. AGSE is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly range that AGSE reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position considers the wide range of factors that Westmont considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. Please note that it is not typical for AGSE employees to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Benefits 401(k) 401(k) matching 100% up to 5% of compensation Dental insurance Employee assistance program FSA “Flexible Spending Account” Health insurance Life insurance Paid time off. Tuition reimbursement Vision insurance PHYSICAL REQUIREMENTS & WORKING CONDITIONS While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees work under typical office conditions, and the noise level is usually quiet to moderate. However, in certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.

Reporting to the Practice Engagement Department, the Clinical Account Manager provides remote diagnostic services to eye care providers and their patients through connected artificial intelligence-enabled patient home-use digital health devices for early detection and monitoring of retinal diseases. This position aspires to change the standard of care by presenting and implementing remote diagnostic services and forming provider to provider partnerships between the Notal Vision Monitoring Center and ophthalmic practices including retina, comprehensive ophthalmology, and optometry. The Clinical Account Manager must possess a consultative account management approach and clinically meaningful interactions intended to captivate physicians and office staff through in person interactions and virtual presentations. This role serves as key member of the account management team; responsible for driving product awareness, demand while also coordinating Notal Vision Monitoring Center staff to address specific account or patient needs. ROLES AND RESPONSIBILITIES: Interfaces with clinical and key administrative stakeholders at ophthalmic and optometric practices. Lead initiatives to build favorable remote diagnostic service provider perceptions among eye care referral networks. Streamlines practice and patient workflows to drive adoption of remote monitoring services and digital health devices for the management of retinal diseases. Provide education to physicians, schedulers, practice managers, and medical staff to ensure understanding of services offered, practice workflow enhancements and patient engagement initiatives, as well as to drive recurring referral business, ensuring that obstacles are identified and minimized. Addresses issues related to products or services by addressing key clinical account stakeholders and Notal Vision matrix team members. Work onsite and collaboratively with the practice administrators, managers, doctors, and others to gather feedback and execute communication strategies to develop provider referral patterns to the Notal Vision Monitoring Center. Develop and implement specific outreach, relationship building, marketing and clinical practice development plans to meet goals, in collaboration with Marketing and Clinical Education Group. Establish and maintain ongoing communications with referring providers and their staff, including routine or follow-up virtual check-ins, emails, phone calls, and in-person visits. Research accounts and identify key stakeholders to generate interest. Responsible for product and clinical application knowledge to answer customer questions and sending additional information and collaterals via email/mail. Demonstrates disease acumen and clinical practice pattern knowledge, especially in the ophthalmic arena. Ability to deliver concise and engaging online demonstration of features of medical products and services. Identifying qualified opportunities and providing the appropriate resources to form a long-term provider to provider referral partnership. Development of leads and referrals to work such leads through sales process to achieve quarterly quotas. Maintain and expand your database of prospects and current relationships within assigned territories. Represents company at national and regional tradeshows and conferences. Gather and document customer information, reactions to products / process and follow up items based on categorization of such clients. Communicates territory activity in an accurate and timely manner as directed by management. Develop strong customer relationships by better understanding the customer's needs and goals and communicating those needs and goals to other team members. Actively participate in the planning and execution of company marketing activities providing vital input on prospective strategies. Actively participates in local, regional, and national conferences and educational events. ORGANIZATIONAL RELATIONSHIPS Reports jointly to Territory Account Manager and Notal Vision Monitoring Center management. Works closely with Executive Leadership, Notal Vision Monitoring Center management and Account Management team. EXPERIENCE AND EDUCATION REQUIREMENTS: 3-5 years of ophthalmic practice experience as manager, technician, or administrator, required. B.S. in Business, Healthcare IT, Engineering, or another applicable field, preferred. JCAHPO Certification. Meticulous organizational skills. Excellent oral communication and best practices in customer service when interacting with physicians, office administrators and staff. Creative thinking skills. Must be knowledgeable on all company products. Excellent oral communication skills. Experience working with customer relationship management (CRM) system, required. Experience working in electronic medical records (EMR), practice management and image management systems. Strong listening and presentation skills. Ability to multi-task, prioritize, and manage time effectively. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. While performing the essential functions of this position, the employee is required to sit for a large part of the work day; continuously using a computer to document or to access information, as well as speaking with internal and/or external customers on the telephone; consistently use repetitive motions of the neck, shoulders, arms, elbows, hands, wrists and fingers while using a personal computer, electronic mouse, telephone headset, fax machines, computer keyboard, and other automated equipment; use hands and fingers to finger, handle, reach for, or feel papers and materials throughout the work day; commit to memory and repeat upon demand detailed information regarding product(s) and services; read from a computer monitor throughout the work day; close vision, the ability to focus, and color vision are required; disseminate to and solicit from customers and other staff detailed information; concentrate intensely for long periods of time.

No recruiters or unsolicited agency referrals please. *Candidate must reside in greater Los Angeles/Southern CA area* Are you are looking for a dynamic life science/lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Life Science Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives selling healthcare equipment and related services with a focus on lab, also calling on research, phlebotomy, blood bank and morgue departments. The territory is the greater southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for life science products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of the features, benefits, and applications of the life science equipment- be a resource for your customer Meet monthly and annual sales/revenue targets Collaborate with Account Manager to grow life science product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with 5 years of relevant work experience Minimum of 2 years of progressive experience in account management in acute care facilities or similar role Minimum 2 years experience in life science product sales with lab focus. Excellent communication and interpersonal skills Experienced in Microsoft office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer Centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

AiTmed is looking for an energetic and self-motivated sales marketer MANAGER with 5 years experience or more to join and lead our growing marketing department. If you're an ambitious individual who wants to build a career in healthcare technology sales, B2B sales, social media and content or digital marketing, then we want to work with you! Your work will include targeting and marketing strategically to medical facilities and doctors to use our system around the surrounding area and leading the sales department. You will report directly to our VP of Operations and CEO and track data in our CRM, and you will be a lead sales representative of the company in your assigned market. You will provide marketing and sales tactics with a motivated drive that will advance this healthcare technology in the Healthcare Industry. In addition to being an excellent communicator, you should have excellent multitasking and organizational abilities. The successful candidate will also have in-depth knowledge of marketing techniques and social media platforms. Responsibilities: · Development and implementation of sales strategies and initiate sales and marketing activity to meet or exceed goals · Perform closing deal results with medical doctors and investors · Creation of mock-ups, email campaigns, mass sales techniques, and social media content. · Perform training and direct support to the Medical Offices you have closed sales on. · Perform market analysis and research on the latest healthcare trends. · Design and present new social media campaign ideas. · Monitor all social media platforms for trending news, ideas, and feedback. · Help with the planning and hosting of marketing events. · Research and evaluate competitor marketing and digital content. Requirements: · Bachelor & Master degree in Marketing, Public Relations, Communications or similar field relative to sales. · Have some Healthcare sales experience. · Have some sales experience using a CRM. · Familiarity with marketing computer software and healthcare. · Good understanding of the latest marketing trends and techniques. · Excellent verbal and written communication skills. · Must have a passion for marketing and sales · Outstanding multitasking abilities since this is a startup business.

Must Haves: 5+ years of experience in account management - preferably within an agency or in-house creative team with a focus on social. Strong understanding of social media platforms, trends, and creative best practices. Proven experience managing integrated campaigns from concept to execution. Exceptional communication, collaboration, and organization skills. Ability to work flexibly and collaborate across time zones. Experience in retail, fashion, beauty or consumer brand marketing. Highly organized, culturally curious with experience managing creative campaigns in fast-moving environments. Comfortable navigating both creative conversations and operational details. Adept at building trust and driving alignment across multiple teams and partners. Passionate about design, storytelling, social platforms, creative innovation, and emerging social trends Background as a social media manager and/or strategist. Plus? Familiarity with influencer and creator-driven content. Job Description: Insight Global is looking for a Creative Account Manager to join our fast-paced and highly collaborative in-house team. This person will act as the strategic link between marketing partners and the creative team -With a focus on Style: Fashion, Beaty and Home, you will oversee our social workstreams for both Marketing campaigns and social first reactive content. You'll help translate marketing goals into bold, platform-native creative ideas that resonate with today's audiences. This role is perfect for a creative-minded problem solver who thrives in culture, understands the social landscape, and can bridge strategy, creative, and execution seamlessly.

Job Title: Technical Account Manager (TAM) Industry: Technical Services and Infrastructure Support Our client, a fast-growing organization in the Technical Services and Infrastructure Support industry, is seeking a Technical Account Manager (TAM) to join their team. The TAM will act as the primary point of contact for a portfolio of clients, ensuring exceptional service delivery, technical alignment, and business growth. This hybrid role combines strategic relationship management with hands-on technical expertise, requiring both virtual collaboration and regular in-person engagement with clients across Southern California. Key Responsibilities Account Management Manage and nurture relationships with an assigned portfolio of clients, ensuring satisfaction, retention, and continued partnership growth. Serve as a trusted advisor and advocate, ensuring clients receive maximum value from the organization's technical services. Technical Leadership Act as the primary technical contact for your clients, providing insight and recommendations related to IT infrastructure, cloud technologies, security, and managed services. Translate business objectives into actionable technology strategies and roadmaps. Consultative Engagement Develop a deep understanding of each client's business operations and technology environment to identify opportunities for improvement and innovation. Recommend and present tailored technical solutions that align with client goals. Client Advocacy and Collaboration Partner with internal teams across engineering, support, and sales to ensure client needs are met quickly and effectively. Facilitate proactive communication between clients and internal teams to deliver exceptional service experiences. Business Development Identify new business opportunities within existing accounts, including renewals, upsells, and cross-sells. Contribute to revenue growth by aligning technical recommendations with business value. Relationship Building Maintain active and consistent communication with clients through regular check-ins, on-site visits, and relationship-building activities. Strengthen partnerships through both professional and social engagement to ensure long-term satisfaction and loyalty. Metrics and Reporting Track and report on client engagement, account health, and key performance indicators (KPIs). Provide regular updates to leadership on client satisfaction, risks, and opportunities. Qualifications Experience 3 to 5 years of experience as a Technical Account Manager, Customer Success Manager, or in a similar client-facing technical role within an MSP or IT services organization. Technical Expertise Strong understanding of IT infrastructure, network security, and cloud services. Familiarity with Microsoft 365, Azure, AWS, VPN technologies, and common firewall solutions. Business Acumen Proven success managing accounts, driving client retention, and identifying revenue opportunities through consultative engagement. Ability to balance technical depth with strategic business insight. Communication and Relationship Skills Excellent verbal and written communication skills with the ability to explain complex technical concepts to business stakeholders. Strong interpersonal skills with experience building rapport and trust with clients, including executives and decision-makers. Personal Attributes Self-motivated, organized, and capable of managing multiple priorities independently in a hybrid work environment. A proactive, solutions-oriented mindset with a focus on continuous improvement and customer success. Education and Certifications Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Certifications such as CompTIA Network+, Microsoft Certified Professional, ITIL, or similar credentials are a plus. Compensation and Benefits Salary: Competitive base salary commensurate with experience Commission: Performance-based incentive structure Benefits: Comprehensive health, dental, and vision coverage; paid time off; retirement plan; and additional benefits package

Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.

Center Street Lending is a leading lender for real estate development and residential investor loans, and servicing for builders, real estate agents, investors and brokers. Our clear communication and reliability ensure a seamless borrowing experience supporting long-term investment goals. This includes short term lending solutions for Fix & Flip, Ground Up Construction, Bridge Loans, Single Family Rentals, Apartment development projects, and Long-Term Rentals. Center Street Lending provides expert guidance, fast approvals, speedy funding, and personalized in-house service that helps achieve significant returns on investor investments. We provide tailored financial solutions designed to meet the unique financial needs of real estate developers and residential investors. Our management team has been financing real estate since 1992 and has financed $6 billion of residential real estate in over 40 different States since then. Center Street Lending is proud to be listed on the 2025 #Inc5000 list and featured in Scotsman Guide's Top Lenders publication since 2023. Website: *************************** Position Overview: The Sales Manager position is a key leadership role responsible for driving loan origination growth through building, developing, coaching, and leading a high-performing SDR team. Key Responsibilities: Comprehensive Market and Product Training: Design and deliver a foundational training curriculum covering the residential real estate investor market, our fix-and-flip, ground-up, and DSCR loan products, and the unique value proposition of each. Sales Acumen and Discovery Coaching: Train SDRs on core sales skills, including active listening, objection handling, and persuasive communication to effectively manage cold and warm leads. Expert Discovery Conversation Training: Coach SDRs on how to conduct effective discovery calls, focusing on understanding an investor's goals, experience level, deal pipeline, and pain points to accurately tailor our lending solutions to their specific needs. Pipeline and CRM Management: Oversee the team's daily activity, ensuring rigorous adherence to our lead disposition playbook and timely, accurate entry of all data into the CRM to maintain a high-quality sales pipeline. Performance Management: Set clear, measurable performance metrics (e.g., call volume, discovery call conversions, kick-up volume) and conduct weekly one-on-one coaching sessions, call reviews, and team role-playing exercises. Handoff Excellence: Develop and standardize a seamless qualified lead handoff process to Loan Originators, ensuring all necessary deal and client information is transferred effectively. Competitive Intelligence: Continuously monitor the real estate lending landscape and competitor offerings to equip the SDR team with up-to-date talking points and competitive differentiators. Required Qualifications Real Estate Lending Experience: Minimum of 2+ years of experience working in or directly supporting the real estate investment, private lending, or hard money lending space. Sales Leadership: Minimum of 2+ years of experience leading and directly managing a high-performing sales or business development team. Management Experience: Proven track record of training and onboarding with a focus on consistent skill development and retention. Education: Bachelor's degree is required. Communication Skills: Exceptional verbal and written communication skills, with a proven ability to teach complex financial concepts in an accessible, engaging manner. Technological Proficiency: High-level proficiency with CRM software (e.g., Salesforce) and sales engagement tools. Compensation: $120k - $150k, depending on experience Benefits: Paid time off Health insurance Dental insurance Vision 401k plan Company Events Great Team Culture!

Residential Sales Manager Los Angeles, CA $150k - $250k base + Commission + Benefits Be instrumental in shaping the residential sales division Join a team with no micromanagement - no clock watching, trust and belief in your abilities You will help establish the reputation of the commercial division within a forward-thinking and ambitious roofing contractor Being part of a rapidly growing contractor, you will have opportunities for training, development and growth within the business - you won't have to wait for someone to retire to get that promotion you deserve Benefits Medical, dental and vision insurance Commission Bonus 401k Plan Company truck Training What you'll do Your initial goal will be to grow the residential division from $15million to $30million Set and monitor KPIs, train and mentor existing sales reps and growth the team by hiring and onboarding new reps You will be a hands-on manager, leading by example and getting involved in all aspects of the sales process Requirements Experience at a roofing contractor is essential 5+ years' experience in roofing management Excellent leadership and communication skills Strong technical knowledge of low-slope roofing systems Experience and drive to train sales reps and improve procedures and KPIs A bit about the company The company has quickly grown since it was founded, establishing themselves as a trusted and reliable residential roofing contractor before they branched into the commercial industry. Today, they turnover $20million dollars and their work is split 60/40 between residential and commercial work, with $15million of this coming from the residential department. Don't hesitate and APPLY NOW. Don't have a resume? No problem, just get in touch with me directly to arrange a call: ******************************* Not quite the right fit for you, but know someone that is perfect for the role? Refer a friend today and if we successfully place them, we will give you $1000!

Jr. Sales Manager - Strawberry Paris Luxury Boho Womenswear | Paris-born, DTLA-based Full-Time | Downtown Los Angeles HQ + Travel *********************** We just launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us. Now we're scaling fast and we need a HUNGRY Jr. Sales Manager who lives for the chase and refuses to take “we'll think about it” for an answer. This is not a cushy corporate gig. This is a rocket-ship role for someone who gets a rush from turning a cold lead into a six-figure wholesale account. What You'll Do (and win at) Hunt daily: generate your own leads (Instagram DMs, store visits, competitor research, whatever it takes) Cold call, cold email, cold walk-in - you smile when people say they hate cold outreach because you know you're about to change their mind Warm up relationships like a pro: send personalized video lookbooks, teaser samples, and irresistible storytelling that makes buyers feel like they're missing out if they don't stock Strawberry Paris Close wholesale accounts with boutiques, concept stores, and multi-brand retailers across the US, Canada, Europe, and the Middle East Own your territory and your numbers - hit monthly targets and watch your commissions stack Rep the brand in person at Coterie NY, Paris Fashion Week showrooms, LA Market Week, and pop-up events - charm buyers face-to-face and walk away with orders in hand Build a black book of the hottest boutique owners on the planet Collaborate directly with the founder on big-account strategy (think go-see's at The Dreslyn, Lisa Says Gah, Revolve, Free People, etc.) Who You Are 1-3 years sales experience (fashion wholesale is a huge plus, but raw hunger beats years of experience) You're persuasive, polished, and a little ruthless when it comes to closing Rejection is just foreplay to your next “yes” You already know the difference between Shopbop and Ssense, and you have opinions about which boutiques are sleeping on the boho revival Fearless on the phone and magnetic in person Comfortable on camera - you'll be filming quick iPhone videos showcasing the collection and sending them straight to buyers Willing to travel (trade shows, store visits, Paris trips) Bonus: you speak French, you live for the thrill of the deal, and you look killer in a flowy Strawberry Paris dress or embroidered blouse What You Get Base salary $55K-$70k (depending on experience) + uncapped commission (high top performers should clear six figures in year one) Strawberry Paris takes 15% of the net profit per year and distributes it to bonuses. Generous clothing allowance (obviously) 3% UNTAPPED COMMISSION ON ALL SALES FOR YOUR ACCOUNTS. TRAVEL BENEFITS Work out of our dreamy DTLA showroom surrounded by racks of hand-dyed silk Be part of the core team building the next big indie luxury brand Think you've got what it takes to put Strawberry Paris in every must-have store from NYC to Paris? Send your resume + a short note (or 60-second video) telling us the biggest sale you've ever closed and why you're ready to dominate wholesale for us. Email: ************************ Subject line: Jr. Sales Manager - [Your Name] - Let's Hit $10M We move fast. The right person starts ASAP. Don't wait. Your future is waiting. 🍓✨ Check out our website: ***********************

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif. The Sales Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The Sales Manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience. The David Yurman Beverly Hills Sales Manager will be accountable for the following key deliverables: Core Responsibilities Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPI Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development Support sales professionals in closing sales Facilitate the implementation and success of special events held at the retail store Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs Clientele/Service Management Coach and Monitor in partnership with Retail Store Director, on sales professionals accountability for client outreach and relationship development Ensure store data capture goals are being achieved Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met. Provide appropriate feedback in partnership with Retail Store Director, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions Operations Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage. Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns. Implement and support all security measures. Partners with the sales professionals in the administration of special order requests Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partners with the Retail Store Director in hiring and providing performance review feedback. Trains new Sales Associates. Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance Provide formal and informal feedback to staff to build ongoing development opportunities Explain and enforce KPIs and ensure that staff is trending to those measures Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff Ability to manage multiple tasks in a fast-paced environment Proven ability to drive results, and strategic vision to develop business Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook The expected base salary for this role is $80,000-$100,000 annually. Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Senior Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What else you need to know This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?

Are you seeking an exciting and unique opportunity to grow and support our national security? As a startup, we are offering a limited-time opportunity to be an equity owner in a pioneering new industry. Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation's warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset. ABOUT THE ROLE The Senior Customer Success Manager will lead strategic engagement and satisfaction for our Defense Technology (DefTech) and government customers. This role ensures each customer's entire lifecycle from initial contact to onboarding to expansion is seamless, impactful, and caters to our customers' needs. You'll collaborate closely with internal operations and engineering teams to anticipate needs, resolve challenges, and identify opportunities for growth within our customer base. KEY RESPONSIBILITIES: Own customer relationships as the primary point of contact for DefTech and government clients and their sponsors, ensuring satisfaction, retention, and measurable outcomes. Lead onboarding and implementation efforts pre- and post-contract, coordinating closely with engineering, operations, and security teams to ensure readiness across classified and unclassified infrastructure. Monitor account health and performance, proactively identifying risks, challenges, and opportunities for improvement or expansion. Develop success plans aligned to customer objectives and drive continuous value through quarterly business reviews and performance metrics. Collaborate cross-functionally with engineering, operations, product, and leadership teams to ensure customer feedback informs roadmap and delivery priorities. Support contract renewals and growth by identifying expansion opportunities and collaborating with business development to align on strategy. Ensure compliance with government and defense contracting requirements, maintaining awareness of security protocols and data handling standards. THE SKILLSET: 7-10 years of progressive experience in customer success, account management, or program management within defense, government contracting, or enterprise technology environments. Demonstrated ability to manage complex, multi-stakeholder relationships and drive results in matrixed organizations. Deep understanding of defense contracting, federal acquisition, and government program structures. Working knowledge of industrial security practices and classified operations (e.g., NISPOM, CMMC, or cleared facility experience). Strong organizational, problem-solving, and communication skills with the ability to translate technical details into strategic outcomes. Proven success managing executive-level customer interactions and building trust-based partnerships. ELIGIBILITY + CLEARANCE You must be eligible to work in the U.S + Secret Clearance Eligible. Salary Range for all departments Salary Range$119,000-$140,000 USD

About us At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This position is remote and candidates should be based in the Los Angeles Metro Area. Salary Range for CA applicants is: $124,000 OTE. Travel Requirements: * Spend 3-4 days per week physically with customers at their shipping locations * Travel to Auctane's home office or other training/meeting locations within the US 2-4 times per year. Sales Perks: * Fully Paid Annual International President's Club Trip (Auctane Employee Plus One) * Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX * Competitive Compensation Packages About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? Drive Customer Success Outcomes: * Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation. * Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio. * Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers. * Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above. * Use critical thinking to resolve issues and communicate functionality of the application to users. Identify Customer Growth Opportunities: * Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane. * Knowledge of best practices in shipping given the customer's selling vertical. * Knowledge of carriers and the shipping industry of the current day. * Ability to communicate complex carrier information in a way that is consumable to the customer. * Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane. Enhance Customer Experience via Internal Collaboration: * Collaborate with other departments to ensure the customer experience is seamless. * Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer. * Partner with Sales to identify existing client growth opportunities within your assigned territory * Collaborate as needed with Support, Technical Escalation, Product, and/or Engineering as needed for critical customer escalations and representing the voice of the customer. * Contribute to Content Marketing efforts to drive brand/product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes. What are we looking for? * Four or more (4+) years of account management and/or customer service experience * Proven experience managing SMB customers in a scaled (or pooled) motion. * Has experience leading regular in-person customer visits * Experience with B2B or SaaS software preferred * Optional, but a plus: Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and/or knowledge of shipping regulations and procedures. * High School Diploma or G.E.D required * Based locally in territory. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech * Salesforce * Zoom * Zendesk * JIRA * Slack * G Suite * Looker What do we offer? * Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! * We offer 12 paid holidays for all of our US employees! * 401k employer matching program - because your future deserves a friendly boost! * ️We conduct annual merit reviews to recognize and reward your hard work and achievements. * Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. * Employee Assistance Program. We offer up to 8 free mental health sessions. * We offer gym discounts to help you stay fit and healthy! * We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. * Employee Referral Program! We reward employees helping us find top talent! * An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. * Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) * Sit for prolonged periods of time * Utilize wrist and hands for a prolonged period of time * Walk short distances * Stand for short periods * Speaking and conversing with others * Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

TITLE: Customer Success Manager REPORTING TO: Enterprise CSM & CRO/CoFounder Who The Flip Is Flip? Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That's Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year. We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we've built. Both are true today and increasingly so every day. Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We're a small and mighty team of 50 today with offices in NYC, LA, and the UK. What You'll Do We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. Our philosophy on growth - Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community. We believe every customer should feel like our first and only. We believe in building in person relationships. We believe how we do things today is written in pencil and everyone is responsible for improving it. We believe in winning, especially in the hardest of moments. We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope. We believe in going long - these aren't transactional relationships, they're deep partnerships that compound in value over time. Who you are, As A Customer Success Manager Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it Help sales win by getting new customers to success on their most important metrics FAST Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too) Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities Collaborate with marketing to bring new customers into our community and help them share their story Either already are or become obsessed with eCommerce customer experience/support Go above and beyond consistently Our customers are our most valuable asset, and you are responsible for them. Who You Are, As A Person Looking to go all-in, learn a lot, and do the best work of your career (so far!) Sick of being put in a box with a ceiling, you want to progress fast and see what you're truly capable of Are trusted with the most important things in the most important moments Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty Eager and willing to support your teammates - just like they will with you! Bonuses Know what it looks like to work at a startup, and have an entrepreneurial drive eCommerce CX expertise OR healthcare software experience More About Us We're international, spanning the US, UK, and Canada We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data We are hiring two Customer Success Managers in this role; one for our eCom/retail vertical and one for our Healthcare vertical. Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year In office 5 days/week #FlippinLegend Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval. Compensation Range:$80,000-$110,000 USD Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention. The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners. What You'll Focus On: Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials Discover upsell opportunities and upsell additional products and features Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs What You Bring: Bachelor's degree in a relevant field highly preferred 2+ years of relevant experience required Direct experience in a customer success, sales, operations, or project management role preferred Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred Bilingual proficiency in English and Chinese (or specific language for the target market) required What We Offer A fair compensation package Medical, dental, and vision insurance 401(k) 100% employer-paid Short-Term Disability (STD) 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance Company holidays Birthday off Paid Parental Leave Flexible Paid Time Off (PTO) Employee Assistance Program (EAP) Fuel reimbursement The salary range for this position is between $68,640-$70,000

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The expectation will be to work 1 - 2 days a week out of the account's office in Pasadena, CA. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies * Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. * Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. * Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. * Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. * Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients*? (Requirements) * 8+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Experience providing technology or SaaS solutions to a client base * Restaurant experience * Experience managing customer in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Sony Honda Mobility of America Inc. Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies. At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference! Position Summary Sony Honda Mobility of America (SHMA) is seeking a data-driven and detail-oriented Customer Engagement Analyst to join our growing Retail Operations team in Torrance, CA. This role will play a key part in shaping how we measure, understand, and improve customer engagement across our AFEELA retail studios and events. As a bridge between data, operations, and experience, you'll monitor retail performance metrics, analyze traffic and conversion trends, and identify actionable insights that enhance both sales efficiency and customer satisfaction. The ideal candidate combines strong analytical acumen with a curiosity for understanding customer behavior-someone equally comfortable in BI tools and on the sales floor observing real-world dynamics. This position offers the opportunity to work cross-functionally with Retail, Marketing, and CRM teams to drive strategic, data-backed decision-making across the business. Job Responsibilities Monitor and analyze daily, weekly, and monthly retail KPIs such as traffic, conversion, demo drives, sales orders, and customer satisfaction. Develop and maintain dashboards and reports using BI tools (e.g., Tableau, Salesforce). Conduct trend, variance, and root-cause analyses to identify performance gaps and improvement opportunities. Collaborate with Retail Operations and Field Leadership to assess store performance, staffing efficiency, and operational throughput. Partner with CRM and Marketing teams to evaluate the impact of campaigns and lead-generation activities on showroom traffic and engagement. Build and maintain integrated data models combining sales, staffing, and customer journey metrics. Support executive reporting by preparing presentations, visualizations, and data summaries for senior management. Ensure data integrity by auditing inputs from multiple systems (POS, CRM, Workforce Management, etc.). Spend 1-2 days per week working on the sales floor to engage customers, observe operations, and ground-truth analyses-translating real-world insights into data-driven recommendations. Required Qualifications for Position Bachelor's degree in Business, Data Analytics, Economics, or a related field. 3-5 years of experience in business analysis, retail operations, or customer experience analytics. Advanced proficiency with Excel/Google Sheets and experience using BI tools such as Tableau, Power BI, or Salesforce Analytics. Strong analytical, visualization, and storytelling skills-able to translate data into insights that influence decisions. Excellent communication and collaboration skills, comfortable working cross-functionally with marketing, retail, and leadership teams. Proven ability to manage multiple priorities in a fast-paced, high-growth environment. Attention to detail and a commitment to data accuracy and operational excellence. Preferred Qualifications for Position Experience in automotive, retail, or direct-to-consumer industries. Familiarity with CRM systems, POS data, and customer-journey mapping. Understanding of EV customer experience and omnichannel retail metrics. Ability to connect analytical findings to business strategy and operational improvements. Additional Details Work Arrangement: On-site at SHMA's Torrance, CA office, with occasional visits to retail locations or events. Travel Requirements: Minimal; occasional local travel to observe retail operations. Visa Sponsorship: Not available for this position. Benefits Comprehensive medical, dental, and vision benefits Flexible Working Policy Paid parental leave 401k Program “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks Yearly bonuses (subject to eligibility) Company phone (subject to eligibility) Company swag A brand new laptop and monitor Special discounts on Sony products Learning and Development quarterly stipend More to come! The anticipated annual base salary for this position is $85,000-$95,000. This range does not include other compensation components or benefits. The actual base salary offered will depend on factors such as the candidate's qualifications, years of relevant experience, specialized skills, certifications, and work location. Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at *************************************** Please indicate the position you are applying for. #LI-LS1