Customer success manager jobs in Dayton, OH

Store - CIN-WEST CHESTER, OH Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results * Develop and coach the team selling behaviors * Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager * Achieve your KPI's and manage the framing team to achieve their role KPI's * Review sales and production workload and build plans and sales floor time for networking. * Manage and execute the inventory management processes as assigned * Manage and execute shrink and safety programs. * Serve as Manager on Duty (MOD) * Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development * Partners with MOD's daily on the expectations of framing and other framers. * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others * Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget * Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment * Acknowledge customers, help locate product and provide solutions * Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires * Basic computer skills Preferred Type of experience the job requires * Previous custom framing experience is preferred * Retail management experience * Experience leading a sales team Physical Requirements * Regular bending, lifting, carrying, reaching and stretching * Ability to move throughout the store * Ability to remain standing for long periods of time * Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment * If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, we're seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers. This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium's AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you'll have ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2-3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products Demonstrated ability to go above and beyond to maximize retention save % Demonstrated experience and success in a customer success or account management role Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs) Ability to provide strategic contributions through proven active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly What we hope you have: Scored top 10% in your performance reviews for the past 3 years 3+ years Automotive experience 5+ years Customer success, consulting, onboarding, or account management experience 3+ years B2B software experience 4-year degree required Consistent over-achievement in past and current positions Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Title: Customer Success Manager Job Type: Permanent Job Description: We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with customers. - Serve as the primary point of contact for all customer inquiries and issues. - Identify customer needs and work collaboratively with internal teams to provide effective solutions. - Monitor customer usage and engagement to identify potential areas for improvement. - Conduct regular check-ins and business reviews with customers to ensure their goals are being met. - Implement and manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate within the company, providing feedback to improve products and services. - Analyze customer data to identify trends and areas for improvement in customer experience. - Collaborate with sales and marketing teams to drive customer engagement and growth. Required Skills: - Strong interpersonal and communication skills. - Ability to understand and articulate customer needs. - Problem-solving and conflict resolution capabilities. - Experience in customer relationship management. - Data analysis and reporting skills. - Ability to work independently and as part of a team. - Proficiency in customer success management software and tools. - Detail-oriented with excellent organizational skills. Qualifications: - Bachelor's degree in Business, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Proven track record of driving customer satisfaction and retention. - Familiarity with CRM systems and software applications. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Job DescriptionSalary: Customer Success Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Success Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Responsibilities: Drive customer satisfaction and growth among a portfolio of our existing customers. Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. Design, plan and coordinate program activities to help drive program success and participation. Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications: Bachelor's degree required. 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. Proficiency with Microsoft Office Suite including Excel and PowerPoint required. Ability to be flexible and adaptable. Ability to prioritize, execute projects, and manage time effectively. Empathetic, customer-first attitude. Experience with SaaS, required. Strong communication and interpersonal skills to effectively interact with customers and colleagues. Willingness to travel and adapt to changing schedules and environments. The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website. Travel Requirements: Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at *************************.

The Client Relationship Manager (CRM) position is within Prolink's Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s). RESPONSIBILITIES ● Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction ● Retain and grow volume within existing accounts ● Provide support to set fulfillment team goals ● Perform simple financial calculations and implement simple cost-saving strategies ● Seek support to conduct basic competitor research and analysis ● Coordinate client QBRs and internal client meetings ● Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics ● Perform other related duties as assigned REQUIREMENTS ● Willing and able to travel as needed ● 2+ years of experience in staffing industry ● Knowledge of staffing industry business models and trends ● Basic understanding of financial management, workforce solutions, and data-driven decision-making ● Excellent communication, relationship building, and customer service skills ● Able to learn new concepts and effectively apply them ● Able to work with others to solve problems ● Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment ● Able to use a variety of business or technical programs to complete tasks ● High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values PREFERENCES ● Sales or account management experience ● Familiarity with vendor management and applicant tracking systems Candidates with additional and relevant experience, education, licensing, or certification beyond the role's requirements and/or specific to the nature of Prolink's business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration. Internal Job ID: 296 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.

**Dealer Success Manager (DSM)** **As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.** **You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.** **We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.** **Key Responsibilities** **:** + **Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.** + **Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:** + **Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.** + **Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.** + **Product and Process troubleshooting, specifically relating to Navigator Platform.** + **Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.** **Travel** **:** **This position will be traveling up to 50% within the metro area of Cincinnati, OH.** **Basic Qualifications** **:** + **High School diploma, GED or equivalent certification** + **At least 1 year of experience in Process Management** + **At least 1 year of experience in Relationship management** **Preferred Qualifications:** **Bachelors Degree** **2+ years of experience in Process Management** **2+ years of experience in Relationship management** **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $106,700 - $121,700 for Dealer Success Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Do you have experience with operational customer support and implementing or supporting software solutions? Do you thrive in a collaborative setting where your ideas and creativity are valued? About the RoleThe Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and plays a key role in ensuring satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. As a trusted partner, the CSM leads post-implementation engagement and supports customers in achieving strategic outcomes and long-term value. This role blends healthcare expertise, SaaS acumen, and customer relationship management to support customer success throughout their journey. CSMs collaborate across internal teams to address needs, deliver value, and guide the customer experience from adoption through renewal. About the Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships. Responsibilities + + Build and maintain strong, trusted relationships with customers to support their long-term success + Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth + Collaborate with cross-functional teams to ensure customer needs are communicated and addressed + Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes + Support account growth by surfacing potential opportunities and contributing to renewal planning + Share customer perspectives internally to help inform product and content enhancements + Monitor account activity, flag risks or needs, and assist with proactive engagement strategies + Participate in customer and internal leadership discussions as appropriate + Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives Qualifications + + Background in Nursing, Health Administration, Informatics, or a related field preferred + Have 1-3 years of experience in a SaaS or healthcare-related environment (preferred) + Possess basic understanding of subscription-based business models and the customer lifecycle + Have experience with customer engagement, adoption strategies, and relationship management + Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools + Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus + Be skilled in interpreting data to identify trends and support customer success strategies + Have excellent in-person facilitation, presentation, and influencing skills + Fluency in English required, Arabic, Spanish, or Portuguese a plus + Have excellent organizational skills and effective problem solving abilities U.S. National Base Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the pay range is $55,100 - $91,900. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are: You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents. You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The Work: + Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals + Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions + Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences + Advise clients on ways to measure success and improve their customer-centric metrics + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's What You Need:At least 10 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as: + Working in-depth with customer service and support business processes and capabilities + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + Leading and understanding large, complex global transformation projects At least 5 years of experience working with: + Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + Customer service platform technologies such as Salesforce and Dynamics + Artificial intelligence and front-end digital platforms + Bachelor's degree Bonus Points If: + Your Bachelor's degree is in engineering, computer science, information systems, or business + You have an MBA or equivalent graduate degree + You were responsible for a customer support organization + Have hands on experience with artificial intelligence and conversational design + Have expertise working with Products, Resources, CMT, or Financial Service Industries. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York/New Jersey $122,700 to $302,400 Washington $141,100 to $278,200 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

**Specialty/Competency:** IFS - Clients & Markets **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 20% At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. Those in client and account management at PwC will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilising effective strategies to build trust and loyalty. Working in this area, you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Analyse and identify the linkages and interactions between the component parts of an entire system. + Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. + Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. + Develop skills outside your comfort zone, and encourage others to do the same. + Effectively mentor others. + Use the review of work as an opportunity to deepen the expertise of team members. + Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. **The Opportunity** As part of the Sales team you are responsible for driving internal account management efforts for sales-related activities on priority accounts. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining rigorous standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to meet client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and core principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Additionally, you collaborate with an extended team of PwC partners, representing different service areas, as well as a Client Relationship Executive to drive business development and relationship-building efforts. **Responsibilities** - Drive internal account management for priority accounts - Lead and manage client accounts with strategic planning - Mentor and develop junior staff to enhance their skills - Oversee project success and uphold rigorous standards - Inspire and motivate teams to deliver quality work - Leverage team strengths to meet client expectations - Identify opportunities that contribute to the firm's success - Embrace technology and innovation to improve delivery **What You Must Have** - High School Diploma - 4 years of experience **What Sets You Apart** - Bachelor's Degree preferred - Significant abilities in managing client needs - Driving internal account management activities - Managing action items to progress pipeline opportunities - Managing competitive pursuit processes and writing proposals - Driving relationship-building activities for assigned accounts - Preparing account teams for client interactions and presentations - Organizing account planning calls and strategy sessions - Utilizing CRM system to manage and analyze sales activities - Analyzing account financials for pipeline and revenue forecasting Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Job Description Killerspots is a fast-growing, full-service digital marketing, media, and production agency based in Cincinnati, Ohio. Since 1999, we've been helping brands across the country stand out and win with contagious creativity and performance-driven strategy. From video production and web development to digital advertising and jingle creation, everything we do is built in-house - with one goal in mind: results. We're a high-energy team that thrives on innovation, collaboration, and measurable success. Our work has powered growth for national brands, franchise systems, and small businesses alike - and we're just getting started. Who We're Looking For: We're not just looking for a project manager ... we're looking for a people person who loves to lead, thrives under pressure, and takes pride in making both clients and internal teams successful. If you're a passionate over-achiever who brings structure to chaos, keeps teams aligned, and genuinely enjoys making clients feel heard and cared for - this role is for you. This is a full-time, in-office position at our Cincinnati headquarters. Your Role: As our new Client Success & Project Manager, you'll be the key connection point between our clients and internal creative teams. You'll guide projects from kickoff to delivery - making sure everything stays on track, on budget, and exceeds client expectations. You'll lead client calls, track timelines in Monday.com, support the CEO, and ensure our team delivers top-tier work every time. What You'll Be Doing Own the day-to-day relationship with assigned clients Lead project kickoffs, manage timelines, and coordinate deliverables Use Monday.com to track all moving pieces and keep team members accountable Anticipate roadblocks and resolve issues before they become client concerns Gather feedback and approvals, then communicate clearly with the creative team Ensure all projects are delivered with accuracy, speed, and strategic intent Report project performance weekly to the CEO and leadership team Spot upsell opportunities and help clients see the value of ongoing support Foster positive relationships that make clients feel valued, understood, and supported What You Bring 3+ years of experience in a client-facing, project management, or marketing agency role Strong ability to manage both creative teams and demanding clients Confident in running meetings, presentations, and delivering feedback Experience using project management platforms like Monday.com. Excellent communication, follow-through, and attention to detail A positive, proactive, and people-first mindset Bonus: Familiarity with digital advertising, CRM systems, or campaign performance tracking/ Digital agency experience Why You'll Love It Here Work with a team that actually loves what they do Create campaigns for national brands and high-visibility clients Join a growing agency where your voice, energy, and leadership make an immediate impact. Be surrounded by contagious creativity, no egos, no drama and no red tape. No Calls Please. Powered by JazzHR RJFByKW8Cr

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Job Description About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based solutions, from practice management to electronic health records (EHR), that help providers streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. About the Role We're looking for an Associate Client Success Manager to join our growing MAPS team. This position is responsible for advocating for clients and collaborating with internal departments to ensure their needs are understood and met. This position plays a crucial role in client training, support, and maintenance, as well as deliverable testing, to provide the best overall client experience. This position works collaboratively with the Self Pay solutions team. What You'll Do Manage MAPS client accounts to ensure all client change, maintenance and support needs are addressed. Act as a stakeholder in the MAPS development cycle to define and support client needs, including post-creation, testing, and validation. Provide client support through recurring calls, training sessions, and the development of training materials. Demonstrates the ability to navigate all aspects of the functionality of the MAPS suite of software. Understands and stays informed on all state, local, and hospital legislation and program policies as they relate to eligibility for Medicaid, Financial Assistance, and other self-pay programs. Clearly writes these tickets and documents the requirements for the specific needs, based on the client's request. Ensures that these tickets are detailed and actionable stories reflective of the business need, facilitating smooth communication and execution by the development team. Collaborates with stakeholders to prioritize tasks and track progress, ensuring alignment with project goals and timelines. Demonstrates the ability to use good judgment and independent thinking when documenting needs and changes for the software, considering the best decisions for the Company, including technical capabilities and implementation scope. Understanding of when any requested development in the form of changes or enhancements would need internal review and clearance. Demonstrates the ability to manage MAPS account projects, including, but not limited to, implementation, coordination, training, and account management. Testing of changes related to MAPS software updates on Staging, BETA, and for the production release cycle. Assists with the creation and updates of User Manuals and other user-facing documentation. Handles Tier-2 and higher technical or customer support inquiries within the escalation workflow. What You'll Need Bachelor's degree in business, healthcare administration, or related field, or 2+ years of experience in healthcare finance, revenue cycle, state or local public assistance provider, or related industries. Ability to read, analyze, and interpret the complex documentation. Ability to triage and de-escalate difficult customer situations. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Experience creating user materials and training materials. Experience using various applications, including Microsoft Teams, Office Suite, spreadsheets, report writing, project management, graphics, word processing, communicating by e-mail, and using scheduling software. Nice to Have Experience supporting customers in a SaaS healthcare environment. Subject matter expertise in financial systems or Medicaid. Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Office Ally Pay Transparency$55,000-$60,000 USD The Perks Flexible Work Options - Flexible options based on the role: onsite, hybrid, or fully remote with occasional travel. Robust Health & Wellness Coverage - Access comprehensive medical, dental, and vision plans-plus supplemental insurance for added peace of mind. Income Protection, On Us - We cover short- and long-term disability insurance to safeguard your income when it matters most. 401(k) with Company Match - Invest in your future with up to a 6% employer match to your retirement contributions. Career Growth & Learning - From professional certifications to skill-building programs, we invest in your continuous development. Team-First Culture - Collaborate with passionate, driven teammates in an environment where your voice is heard and your contributions are valued. Recharge with Generous PTO - Take time when you need it! We offer ample paid time off to support your well-being and work-life harmony. Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best-helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

As a Strategic Account Manager, you will be responsible for maintaining and developing long-term relationships with a portfolio of key accounts to maximize their business potential with our company. You will be the primary point of contact for these accounts, ensuring that their needs and expectations are met on a day-to-day basis. Your focus will be on maintaining customer satisfaction, identifying new business opportunities, and driving revenue growth. Essential Duties: Act as the primary point of contact for a portfolio of key accounts Establish and maintain strong relationships with key stakeholders at each account Understand each account's business needs and requirements Ensure timely and effective communication with accounts Provide support and assistance to accounts as needed Manage account information and maintain accurate records Develop and implement account strategies and plans Identify new business opportunities and work with accounts to develop and implement solutions Negotiate and close contracts and agreements with accounts Monitor and analyze account performance and provide regular reports to management Collaborate with internal teams to ensure the delivery of products and services that meet account needs Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Identify and address account issues and escalate as necessary Attend industry events and conferences to stay up-to-date on market trends and developments Participate in the development of marketing strategies and campaigns Other duties as assigned Success Criteria: Develop and implement successful account strategies that result in increased business opportunities and growth. Achieve or exceed sales targets set for Quarterly and Annual basis including both total revenue and units sold. Accurately forecasting and tracking key account metrics, such as sales results and forecasts Effectively build and strengthen strategic relationships with key stakeholders with assigned accounts. Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM. Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans Supervisory Responsibility: This position does not have supervisory responsibility Required Education and Experience: Bachelor's degree in Business Administration, Marketing, or a related field 3+ years of experience in Key Account Management or a related field Proven ability to build and maintain long-term relationships with key accounts Strong negotiation and communication skills Excellent problem-solving and analytical skills Ability to work independently and as part of a team Knowledge of sales and marketing principles and practices Proficiency in Microsoft Office and CRM software Key Competencies: Accountability (Advanced) Adaptability/Flexibility (Intermediate) Continual Process Improvement (Advanced) Ethics & Integrity (Expert) Business Acumen (Advanced) Decision Making/Judgement (Advanced) Emotional Intelligence (Intermediate) Strategic Thinking (Intermediate) Communication (Advanced) Customer Service (Advanced) Interpersonal Skills (Advanced) Teamwork (Intermediate) Thoroughness (Advanced) Work Environment /Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Sit for long periods Clarity of vision Move, stand, walk, carry, push and pull Climb stairs Lift up to 25 lbs.

Title: Sr Kroger Customer Account Manager Workstyle: Hybrid (5 days in office) is not eligible for relocation benefits The Sr Kroger Customer Account Manager is responsible for leading the development and execution of strategic customer plans for Customers within the Grocery Channel, forecasting, driving profitable growth, optimizing trade spend, and ensuring alignment with internal brand and supply chain teams. This role serves as the primary point of contact between the customer and cross-functional teams. What will be your responsibilities? Relationship Management: Owns day-to-day relationship with Grocery Customer and leads Joint Business Planning annual cycle with Customer Sales & Revenue Growth: Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade. Forecasting: Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates. Trade Management: Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations. What are we looking for? Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline) 7+ years of relevant customer management experience Attention to detail and fluent understanding of forecasting and budget management. Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders. Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Job Summary The Client Relationship Manager III works independently monitoring all aspects of operations for select CMS clients. They are the expert on anything related to that client's work within operations. This position is critical due to the high touch requirements demanded to ensure client satisfaction and will fill the need for high touch client support allowing for better operational focus for driving the business. This position will work cross functionally with many teams across the organization as the operations point of contact for their assigned clients. The Client Relationship Manager III is a subject matter expert on all things related to operations. Responsibilities Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. Work directly, professionally and collaboratively with operations team, client, product, implementation and other cross-functional teams as required to meet the client's needs. Provide proactive communication to client related to operations status updates, as well as product and software enhancements. Point of contact for escalations. Liaise and interact as voice for both company and client. Coordinate resolution to pivotal customer issues and concerns, safeguarding the business. Ensure clients are notified and remain updated of planned or unplanned deficiencies of services, from discovery through remediation. Maintains strong working knowledge of operations status and follow up in relation to Service Level Agreements (SLA's). Monitor customer satisfaction levels. Continually maintain awareness of client's business needs. Review and mitigate process gaps. Provide recommendations for business process efficiencies. Report notable concerns to leadership and provide suggestions for resolution. Effectively lead calls with assigned client's and cross functional team members. Project management, review, and updates to client on Dealertrack Action Plans / Supplier Action Plans/ Root Cause Analysis. Review and update Audit Results weekly/monthly. Review quality misses and Field Issue Tracking (FIT) data provided by client and escalate concerns. Client Invoice/Credit Review. Ensure service modifications and enhancement requests are thoroughly vetted and outlined. Validate comprehensive documentation of requirements are detailed and clearly define company and client responsibilities. Confirm level of efforts are obtained by all appropriate stakeholders. Document and submit Service Request Forms, Projects Request, Change Control's, or like documentation. Have comprehension of designated client's Agreements, Amendments, Statements of Work, Service Schedule's, Pricing and other agreement related documentation to help ensure all parties are in adherence. Notify leadership upon identification of discrepancies. Adhere to established procedural controls and objective metrics to ensure accurate measurements of performance reporting. Comply with corporate policies and procedures. Provide coverage of responsibilities in the absence of team members, peers or management. Establish cadence and facilitate client meetings. Perform other duties as assigned or needed. Travel is required. Position is hybrid work in office/home Salary Range $77,000 - $115,700

Strategic Account Manager The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data wherever it lives - across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. Varonis protects data first, not last. Learn more at **************** The Role: We are seeking a personable Strategic Account Manager that will be responsible for selling and presenting Varonis' products and services to current and net-new prospective enterprise accounts. The Varonis Strategic Account Manager will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong business justification to the end-user, while ensuring that the given annual quota is met/exceeded. The Location: We are considering candidates who are located near the Columbus, Ohio area. The Requirements: * 5+ years of business-to-business sales experience or training, or an equivalent combination of education and experience. * Technology industry experience (software), ideally in security. * Salesforce and Microsoft Outlook skills preferred. * Prior experience selling security software products through use of channel partners. * Strong communication and presentation skills. * Healthy list of pre-established and prospective contacts in given territory. * Willingness to learn the technical aspects of selling the Varonis product. To perform this job successfully, an individual should demonstrate the following competencies: * Achievement Focus: Demonstrates persistence and overcomes obstacles; recognizes and acts on opportunities; sets and achieves challenging goals; takes calculated risks to accomplish goals. * Sales Skills: Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information; overcomes objections with persuasion and persistence. * Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success. * Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. * Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions. * Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively. * Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively. * Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. * Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. The Responsibilities: * Prospect and identify key decision makers within the targeted leads. * Present and sell Varonis' products and services to current and potential clients. * Follow up on leads and referrals resulting from field activity, while maintaining and expanding the database of contacts within the targeted organizations. * Uphold sales activities which includes prospecting, cold calling, booking appointments, performing demos, and creating proposals. * Present to C-Level prospective clients as well as to resellers through effective and enticing product demonstrations. * Partner with Sales Managers and Channel Managers to determine a strategic sales approach. * Establish and maintain current customer relationships by responding to customer requests and managing/resolving customer issues. * Support the reseller communication channel throughout the sales process. * Maintain accurate account information and activity detail in Customer Relationship Management system (CRM). * Participate in marketing events such as seminars and trade shows when necessary. * Percent of travel varies by territory. We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics #LIRemote Please review our Notice of E-Verify Participation and our Right to Work Statements.

Swift 7 Consultants is a dynamic and forward-thinking firm dedicated to delivering exceptional solutions in the consulting and production industry. We pride ourselves on fostering a collaborative environment where innovation, professionalism, and personal growth are at the forefront. Joining our team means becoming part of a company that values your contributions, encourages continuous development, and provides opportunities to advance your career. Job Description We are seeking a Client Relationship Manager to join our Cincinnati team. This role focuses on building and maintaining strong relationships with clients, ensuring their needs are met, and driving client satisfaction. You will serve as a key liaison between our clients and internal teams, ensuring seamless communication and delivering outstanding service. Responsibilities: Develop and maintain strong, long-term relationships with clients. Serve as the main point of contact for client inquiries and needs. Collaborate with internal teams to ensure client expectations are met. Identify opportunities to enhance client satisfaction and deliver value. Monitor client accounts and report on performance and outcomes. Support the team in strategic planning and client-focused initiatives. Qualifications Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Proactive problem-solving mindset and client-focused approach. Professional demeanor with a commitment to delivering exceptional service. Additional Information Competitive salary ($53,000 - $58,000 per year). Opportunities for professional growth and career advancement. Supportive and collaborative work environment. Skill development and training programs. Job type: Full-time, on-site in Cincinnati, OH.

Job Title: Alumni Engagement Manager - Advancement Position Type: 12-Month/Part-Time/29 Hours Per Week/Non-Exempt * CHCA Alumni with a passion for CHCA's Christ-centered education. * Community builder and spiritual leader. * Demonstrates a growth mindset. * Creative thinker with a collaborative spirit. * Organized, proactive, and able to manage multiple priorities. * Comfortable speaking to groups and representing the school publicly. QUALIFICATIONS * Bachelor's degree required; background in communications, education, or nonprofit management preferred. * 3+ years of experience in alumni relations, advancement, or related field. * Strong interpersonal and communication skills, with a heart for Christian service. * Experience with event planning, donor stewardship, and database management. * Ability to work evenings and weekends as needed for events and outreach. DESCRIPTION Key responsibilities will focus on building and strengthening relationships between our school and our CHCA Alumni. The Alumni Engagement Manager will foster a strong sense of community among our alumni and encourage connection with our school community. The person selected for this work will develop and implement strategies to engage alumni through events, effective and targeted communications and volunteer opportunities, fully aligned with our school's mission and strategic goals. RELATIONSHIP BUILDING and INSPIRE CONNECTION Connect our Alumni back home to CHCA and with their CHCA Community in a way that feels like family. * Develop and maintain meaningful relationships with alumni across generations. * Serve as the primary point of contact for alumni seeking to reconnect. * Recruit and support alumni volunteers, class representatives, and establish a structure for networking and connectedness within our Alumni community. STRENGTHEN FAITH BASED ENGAGEMENT WITH OUR ALUMNI * Integrate spiritual development into alumni programming, including prayer groups, retreats, service and mentorship opportunities. * Foster continued spiritual growth within our alumni to live out their faith and CHCA's mission to Learn, Lead, Serve in their personal and professional lives. COMMUNICATIONS and OUTREACH * Create compelling alumni-focused content for newsletters, social media, and the school's website. * Collaborate with the Communications team to promote alumni stories and events. * Maintain and update alumni databases with accurate contact and engagement information. EVENT PLANNING and VOLUNTEER ENGAGEMENT * Plan and execute an alumni calendar of events such as reunions, homecoming, speaker series, and service projects. * Coordinate with faculty, staff, and volunteers to ensure events reflect CHCA's mission, values and community spirit. CHCA is an Equal Opportunity Employee. All candidates meeting the required criteria will be considered. Essential functions under the Americans with Disabilities Act may include any of the duties, knowledge and skills listed above. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job. The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENT: The noise level in the work environment is usually moderate. MENTAL FUNCTIONS: While performing the duties of this job, the employee is required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.