Customer success manager jobs in Homestead, FL - 462 jobs

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in Southern Florida to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

A luxury fashion brand is seeking a Boutique Director in Coral Gables, Florida. The chosen candidate will lead the boutique team, drive client service excellence, and achieve business targets. Candidates should have a strong background in team management and a passion for creating an exceptional client experience. This role requires at least 7 years of experience and offers a competitive salary including various benefits. #J-18808-Ljbffr

A leading food company is seeking a Global Exports Manager to oversee international operations through US consolidators. The ideal candidate will manage brand development, oversee distributor relationships, and engage in strategic business initiatives. A bachelor's degree and 8+ years in sales or account management in the CPG or FMCG industry are required. Fluency in English and proficiency in Excel are essential, with Spanish as a valuable asset. Competitive salary and comprehensive benefits package offered. #J-18808-Ljbffr

The RCM Account Manager will have the overall goal of managing the practice / provider relationship, partnering with the RCM and operations staff as a practice and RCM advocate, maintaining the highest possible client satisfaction, insuring client financial health, and minimizing issues. Key to your success in this role will be your ability to apply strong problem-solving skills and analytical competencies as required to clearly identify both positive and negative financial trends, improve client workflow and integration with RCM processes, and present Femwell driven value propositions to RCM clients. Additionally, you will also hold responsibility for client satisfaction and retention, serving as an internal advocate for any revenue cycle or service-related issue impacting financial health of the client or delivery of service. The ideal person for this role will need a high degree of business acumen with a solid understanding of the provider revenue cycle combined with the ability to create positive relationships as a springboard to account growth, problem resolution, positive communications and increased patient and provider satisfaction. Essential Job Functions Maintains regular proactive contact with all clients in assigned portfolio, establishing positive relationships with senior management, key influencers and decision makers in the organization. Provides revenue cycle analysis, issues resolution, month end reporting and review, and coordinates monthly and yearly close process with client and RCM operations. Services all clients in assigned portfolio by serving as an internal advocate for any revenue cycle or service-related issue impacting delivery of service or functionality of Femwell products or services. Provides a single point of contact for client / provider issue resolution and coordinates solutions with other business teams and outsource partners Provides single point of contact for CBO issues that require management and escalation with assigned clients. Collaborates with Integration Team to facilitate improvements in implementation effectiveness, including managing the “onboarding” of new clients to insure the successful integration of RCM processes. Serves as key point of contact as necessary with any outstanding Collections/AR issues. Contributes to AR metric performance across assigned portfolio in alignment with assigned objectives. Perform other special projects and/or duties as needed or assigned. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education, Experience, Skills, and Requirements BA/BS degree or equivalent experience Coding certification preferred - AAPC or equivalent Business or Healthcare experience preferred: 5+ years of provider management, CBO or revenue cycle management, or practice administration Ability to understand the details of the revenue cycle process and provide analysis for improvement. Strong analytical and problem-solving skills with capability of developing and executing detailed account plans Effective interpersonal skills (written and oral) and the ability to communicate and work with all levels within a client's organization Superior customer service focus Excellent organization skills and ability to manage multiple projects in competing tasks/priorities Self-starter who is proactive versus reactive with a strong desire to achieve results

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Job DescriptionWhy Joint Academy (Remote Role) Joint Academy is redefining how musculoskeletal (MSK) care is delivered. Our AI-powered platform combines Remote Therapeutic Monitoring (RTM) with a Home Exercise Program, helping PT, orthopedic, and pain-management clinics generate new reimbursable revenue streams while improving patient outcomes. We have a first-mover advantage in a brand-new category and are winning multiple deals as we speak. The opportunity is massive were positioned to become the category leader in a market that will shape the future of MSK and physical therapy. To date, we've treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds largest health systems. Backed by $50 million from leading global investors, were scaling fast and looking for a Customer Success leader to help our partners achieve outstanding results. Why Join Our Customer Success Team You'll own strategic relationships with innovative Physical Therapy, orthopedic, and MSK clinics adopting digital care. Massive market tailwind: You'll play a key role in helping clinics grow usage, improve outcomes, and generate new revenue through digital MSK care. Collaborative, high-performance team in a fast-growing, mission-driven company. The Role You'll act as both a strategic advisor and project manager, ensuring smooth onboarding, adoption, and measurable success across our partner clinics. You'll guide each implementation from kickoff to success, running established project templates and driving execution forward. Responsibilities Lead onboarding and implementation projects for new clinics, ensuring rapid time-to-value ( Act as a project manager, running through structured implementation templates and ensuring milestones are met. Build strong relationships with clinic owners, managers, and clinicians to maximize adoption and satisfaction. Educate physical therapists on how to use our software effectively and invite patients to drive platform engagement and usage. Identify growth opportunities and create action plans to increase RTM utilization and outcomes. Collaborate cross-functionally with Sales, Product, and Clinical teams to align on client goals and feedback. Work within our Customer Success tools to ensure processes, automations, and workflows run smoothly. Host training sessions, webinars, and check-ins to reinforce best practices and showcase ROI. Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are 5+ years in Customer Success, Account Management, or Implementation for a B2B SaaS company. Proven project management experience comfortable running structured rollouts and managing timelines. Track record of driving customer growth, engagement, and retention. Self-starter with a roll-up-your-sleeves mindset and strong sense of ownership. Excellent communicator who builds trust and motivates clients to take action. Experience in healthcare, digital health, or physical therapy is a plus, not required. Data-driven and process-oriented, with experience using modern CS and CRM platforms. Willing to travel 10-20% for conferences and client visits. Compensation & Perks Base salary $110k - $140k + strong performance-based bonus (OTE >$200k). Meaningful stock options. Full medical/dental/vision, 401(k) with match, HSA/FSA. Unlimited PTO, remote-first culture, home-office stipend. Optional off-sites + wellness perks (cold plunge & sauna access at HQ). Bottom Line Join the company setting the new standard in digital MSK care. As a Customer Success Manager at Joint Academy, you'll act as a project leader, educator, and growth driver helping clinics unlock new revenue, improve patient outcomes, and fully embrace the future of digital physical therapy.

About ONE Sotheby's International Realty ONE Sotheby's International Realty is the premier luxury real estate brokerage along Florida's East Coast, supporting over 1,300 advisors across 30+ offices. With world-class marketing, industry-leading tools, and a globally recognized brand, we are committed to elevating the agent experience and accelerating advisor success from day one. We are seeking an Agent Success Manager-an experienced, dynamic, solution-oriented leader who will become the central point of contact and trusted guide for agents navigating our systems, tools, culture, and operational ecosystem. This person will shorten the learning curve for new and existing agents, drive adoption of our technology suite, and ensure every advisor is empowered to thrive. ROLE SUMMARY The Agent Success Manager acts as the one-stop resource for agent questions, training, onboarding support, and technology adoption. This role requires deep knowledge of our tools-including AppFiles, Rechat, OKTA, marketing platforms, and all systems within the Agent Dashboard-as well as exceptional interpersonal and communication skills. This leader will help agents “connect the dots” across departments, tools, and processes, ensuring they integrate quickly into our culture and understand how to leverage the full value of ONE Sotheby's International Realty. The ideal candidate is proactive, highly organized, and deeply committed to elevating the agent experience. Key Responsibilities Onboarding & Integration Partner closely with the Growth, Onboarding, and Managing Broker teams to ensure seamless new-agent integration. Build an early success roadmap that shortens learning curves and increases first-90-day engagement. Introduce agents to company culture, leadership structure, and available support teams. Agent Success & Support Serve as the primary day-to-day resource for agent questions, troubleshooting, and guidance across all ONE Sotheby's systems and tools. Provide personalized, high-touch support via phone, email, in-office appointments, and small-group sessions. Help agents understand and apply business tools-Rechat, AppFiles, OKTA, dashboard apps, marketing resources-to grow and streamline their business. Technology Adoption & Training Promote adoption of all core platforms through 1:1 coaching, office visits, webinars, workshops, and structured training sessions. Develop and deliver a comprehensive curriculum for new and experienced agents, including onboarding modules, refresher courses, and skill-development tracks. Create training collateral: step-by-step guides, video tutorials, checklists, and presentations. Track tool usage and identify opportunities to increase engagement and proficiency. Cross-Department Collaboration Act as an internal liaison between agents and Marketing, IT, Product, Transaction Management, and Leadership. Gather feedback from agents and provide insights to improve tools, workflows, and the overall agent experience. Support broader company initiatives, including office openings, large-scale training days, new software rollouts, and strategic growth projects. Leadership & Mentorship Serve as a mentor to Agent Experience teams, providing escalation support and professional development. Model a culture of excellence, hospitality, ownership, and solutions-focused thinking. Requirements What We're Looking For Experience & Qualifications 3-5+ years of experience in real estate, training, customer success, brokerage operations, or similar high-touch service environments. Strong working knowledge of real estate technology and/or a demonstrated ability to master platforms quickly. Experience leading trainings-virtual or in-person-strongly preferred. Familiarity with enterprise systems (CRM, workflow tools, document management platforms) a plus. Skills & Competencies Exceptional interpersonal skills; able to connect with agents at all levels and build trust quickly. Strong communication abilities-clear, empathetic, confident, and patient. Highly organized with meticulous attention to detail. Proven ability to troubleshoot issues, think critically, and propose solutions. Creative problem solver who thrives in fast-paced environments. Able to work collaboratively across departments and represent the voice of the agent. Self-motivated, proactive, and committed to elevating the agent experience. Ability to lift up to 25 lbs and work onsite during standard operating hours. Cultural Qualities Passion for supporting real estate professionals. Excited about cultivating community and in-office engagement. Embodies the brand's values: excellence, integrity, service, and growth.Experience & Qualifications 3-5+ years of experience in real estate, training, customer success, brokerage operations, or similar high-touch service environments. Strong working knowledge of real estate technology and/or a demonstrated ability to master platforms quickly. Experience leading trainings-virtual or in-person-strongly preferred. Familiarity with enterprise systems (CRM, workflow tools, document management platforms) a plus. Benefits Benefits Medical, Dental, and Vision 401(k) Generous PTO and holiday schedule Start-up style environment with significant growth opportunities Ongoing training and development The opportunity to directly shape the agent experience at the region's most prestigious brokerage Equal Opportunity Employer MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer. We participate in E-Verify and conduct background checks.

FirmPilot is the first generative AI platform built specifically to power modern marketing for law firms. We deliver real results through intelligent automation, data-driven SEO, and performance-first content strategies. Our clients range from small law firms to established practices that need smarter, faster, more scalable marketing. We are backed by top-tier investors and are growing fast. We are building a team of high performers who take ownership, move quickly, and show up with clarity, trust, and accountability. This role is ideal for someone who enjoys operating at the intersection of strategy, operations, and client relationships, and who thrives in environments where expectations are high and the impact is immediate. About the Role We are hiring a Customer Success Manager to own the onboarding and success experience for law firms adopting the FirmPilot platform. You will lead new clients through setup, education, and early wins, acting as both a trusted advisor and strategic partner. Your ability to build trust with attorneys, identify what drives performance, and guide clients through the platform will be critical to their long-term success and retention. This role requires a unique mix of client-facing experience, comfort with technical tools, and the ability to translate generative AI and marketing strategy into actionable outcomes. You will be expected to lead with confidence, think critically, and contribute meaningfully to how we scale our client experience from onboarding through maturity. What You Will Do Serve as the primary contact for new client accounts starting at the moment of contract execution Lead onboarding and training sessions with attorneys and law firm staff, ensuring full implementation of FirmPilot tools and strategy within the first thirty to sixty days Build a deep understanding of each firm's practice areas, lead flow, intake process, and growth goals in order to tailor support and recommendations Drive adoption of FirmPilot's AI platform, from campaign automation to performance dashboards and AI-generated content workflows Translate technical concepts, analytics, and AI features into language that resonates with attorneys and legal teams Monitor account activation and key performance indicators, proactively flag risks, and course correct before issues escalate Partner cross-functionally with Product, Engineering, and Marketing to improve processes, identify areas of friction, and surface product feedback Create detailed onboarding plans and timelines, and communicate with clarity and consistency Stay engaged after onboarding to ensure firms are seeing results, deepening platform usage, and expanding their scope Act as a strategic advisor and sounding board for law firms navigating digital marketing for the first time or trying to evolve legacy systems What You Bring Three to five years of experience in customer success, onboarding, or account management roles Prior experience working with attorneys or legal clients, and a strong grasp of the nuances of professional services relationship management Demonstrated success leading onboarding processes from end to end, with an ability to command a virtual room and coach clients toward activation Strong understanding of digital marketing, particularly SEO, PPC, and content strategies Familiarity with AI concepts and a desire to learn and apply emerging technologies in a practical way Ability to manage multiple onboarding engagements at once with precision and accountability Clear and confident communication skills, both verbal and written Strategic mindset, with a bias toward action and problem solving High degree of emotional intelligence and presence, especially when working with time-constrained legal professionals Comfort operating in a fast-paced environment where you are expected to own outcomes Nice to Have Familiarity with legal tech platforms like Clio, Lawmatics, Lead Docket, or similar Experience using content management systems such as WordPress Exposure to performance tools like Google Analytics, Search Console, or Looker Studio Background in B2B SaaS, legal marketing, or a startup setting where you had to build while executing What We Offer Competitive compensation Health and dental benefits Real ownership over your work and direct access to leadership Career growth as the Customer Success function scales A chance to work with a product that clients truly value and a team that moves with purpose A culture built on high standards, trust, clarity, and speed Expected Salary range for this role: $90,000 to $120,000.

About Modern.ai Modern.ai is a business intelligence platform powering some of the most sophisticated brands in e-commerce today. Since launching in March 2025, we have tracked billions of dollars in revenue across hundreds of brands, including celebrity-led brands and some of the biggest names in modern e-commerce. Our platform sits at the intersection of attribution, analytics, automation, AI, and revenue operations. We work with elite operators who care deeply about performance, data integrity, and speed. You will be representing a product with real scale, real customers, and real expectations. The Role We are hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. This is not a passive support role. This is a front-line revenue, retention, and adoption role. You will run demos, support customers, nurture pipeline opportunities, build customer-facing materials, and act as a direct extension of sales, product, and leadership. You will work closely alongside the CEO and leadership team. What You Will DoCustomer Demos and Onboarding • Run confident, polished live product demos for inbound leads and prospects • Tailor demos and presentations based on customer sophistication and use case • Build and customize decks for demos, onboarding, QBRs, and follow-ups • Clearly explain workflows, dashboards, attribution, and performance metrics • Confidently answer technical and product questions live Customer Support and Retention • Serve as first-line support for customer questions and issues • Maintain fast, professional response standards • Triage issues and coordinate with product and engineering when needed • Proactively identify churn risk and intervene early • Build trusted relationships with high-value customers Sales Pipeline Nurturing • Follow up on inbound leads, trials, and warm prospects • Re-engage stalled opportunities with tailored outreach and materials • Maintain clean CRM records with clear next steps • Support expansion, upsells, and renewals • Partner with leadership to help close deals AI-Driven Execution and Internal Operations • Use AI tools daily to improve speed, clarity, and decision-making • Leverage AI for research, summarization, customer insights, and documentation • Create customer-ready decks and materials efficiently using AI-assisted workflows • Keep immaculate CRM, support, and account notes • Surface actionable customer feedback that influences product direction • Improve internal processes, playbooks, and templates • Operate independently without hand-holding in a fast-moving startup Who This Role Is For This role is a strong fit if you are: • Happy, upbeat, confident, and highly personable • Professional and polished on video and live calls • Extremely organized and detail-oriented • Comfortable explaining technical concepts to non-technical users • Fluent with modern AI tools and productivity workflows • Strong at building clean, persuasive decks and presentations • Energized by startup pace and accountability • A self-starter who takes ownership instead of waiting for instructions This role is not a fit if you need heavy structure, slow pace, or narrow responsibilities Technical Expectations You do not need to be an engineer, but you must be technically competent. You should be comfortable with: • Dashboards and performance analytics • Attribution and performance metrics at a high level • AI tools for productivity, research, and presentation creation • Learning complex platforms quickly • Explaining workflows clearly and confidently If you are not organized, technical, and AI-fluent, you will not succeed in this role. Why This Role Is Different • Work directly alongside the CEO and leadership team • Engage daily with elite operators and high-profile brands • Represent a platform trusted with billions in tracked revenue • Influence product direction through real customer feedback • Grow with the company as it scales, not after the fact This is a front-row seat role for someone who wants responsibility and upside. Requirements Required Experience • 2 to 5 years experience in customer success, account management, sales, or solutions consulting • Proven experience running live software demos • SaaS experience strongly preferred • Experience with analytics, data platforms, or marketing technology preferred • Experience building customer-facing decks and presentations • Strong written and verbal communication skills • Comfortable using CRMs, AI tools, and modern SaaS platforms Application Instructions (Required) To be considered, you must submit: Your resume A short video submission (2 to 3 minutes max) covering: • Who you are and your professional background • Why you are excited about Modern.ai • How you approach customer conversations and demos • How you use AI tools in your day-to-day work • An example of learning a technical product quickly Applications without a video submission will not be considered. Bonus consideration for candidates who demonstrate confidence, clarity, preparation, strong sales presence, and polished presentation skills in their video. Please provide us with your loom link to your video when submitting your resume. Benefits Location, Compensation, and Benefits • Remote role, US-based • Miami-based candidates strongly preferred • Higher compensation for Miami-based candidates • Competitive base salary plus performance-based bonus • Health insurance and comprehensive benefits • Direct access to leadership and the CEO • Unlimited room for growth as the company scales Top performers will have a clear path into senior customer success, revenue operations, or sales leadership roles.

About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you'll play a key role in making that vision a reality. Job Summary Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You'll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services. Key Responsibilities Relationship Management: Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads. Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities. Serve as the voice of the customer internally-advocating for client needs, challenges, and feedback across product, operations, and support teams. Customer Success Operations: Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention. Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication. Value Delivery & Growth: Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco's platform. Identify opportunities for upselling or expanding Reeco's services within client organizations. Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs. Requirements: 2-3 years of experience in a customer success, account management, or client-facing role-preferably in SaaS, tech, or procurement-related industries. Demonstrated experience managing relationships with mid-to-large enterprise customers. Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels. Strong organizational skills with attention to detail and follow-through. Comfortable working cross-functionally with product, operations, and support teams. Preferred Qualifications: Experience working with procurement software, supply chain platforms, or B2B marketplaces. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Understanding of the hospitality industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.

Commitment: Full Time + for a High-Tech SaaS Company Reports to: VP, Customer Success Direct Reports: Yes Travel: Short trips once per quarter, likely Miami or Tampa. Tech Stack: G-Suite, Slack, Zoom, Salesforce, Gainsight, Confluence, JIRA Making an Impact: As industry thought leaders, our culture strives to have the right person/right seat and keep our customers front and center in everything we do. To be successful in this role, we are counting on you to “Get It, Want It, and Have the Capacity” to be responsible and accountable for the following: Near Term Performance Objective for the Role: Quickly ramp on product and customer needs while managing strategic accounts and coaching the CSM team. Drive consistent execution against Engagements, CTAs, CSQLs, and customer health metrics. Improve adoption, retention, and expansion by proactively managing customer risk. Ensure Success Plans, onboarding, and Addigy best practices are consistently executed. Partner cross-functionally to improve customer experience, insights, and growth. Team Leadership & Management (Coach Role): Oversee and mentor a team of Customer Success Managers (CSMs), providing guidance on account strategies, performance, and professional development. Drive team accountability to key performance metrics, including Engagements, Call To Actions (CTAs), Customer Success Qualified Leads (CSQLs), and Green Account retention rates. Lead regular 1:1s, team meetings, and training sessions to foster a high-performing, collaborative, and customer-focused team culture. Collaborate with cross-functional leadership (Support, Solution Architects, Sales, Product, Marketing, etc.) to align the Customer Success Managers team's programs and goals with broader organizational objectives. Champion best practices for Apple device management and Addigy adoption across the CSM team. Strategic Customer Ownership (Player Role): Manage a subset of strategic customer accounts, serving as the primary Customer Success Manager. Establish and project-manage the onboarding process for your dedicated accounts, including defining tailored success plans and clear success criteria. Build deep, lasting relationships by guiding your customers through their entire user journey, understanding their unique needs, and ensuring effective adoption of the Addigy platform solutions and their Apple Device Management needs. Proactively monitor customer health, identify potential risks, and remove any blockers to ensure customer success and retention for your accounts. Identify opportunities for expansion and upselling within your portfolio, collaborating closely with Account Managers to successfully close these opportunities. Advocacy & Product Collaboration: Act as a senior liaison between customers (both your own and those managed by your team) and internal teams, collaborating with Product and Engineering to prioritize and facilitate the development of high-impact features. Ensure the alignment of Addigy usage with both your customers' and the broader customer base's company and growth objectives. You'll be successful by doing the following things: Achieve and maintain a strong understanding of our Product and its position in the marketplace, serving as a subject matter expert for your team. Drive the creation and documentation of comprehensive Success Plans with Customers, aligning Addigy capabilities with their documented company goals. Develop and maintain strategic relationships across your customer portfolio and key accounts within your team's portfolio. Collaborate with Marketing teams to guide Content Strategy that maximizes Product Adoption and growth across the entire customer base. Scorecard: In this role, you'll be accountable to hit the following numbers each month (including personal accounts and overall team performance): Team/Individual Engagements: Lead the team to achieve a target of over 120 Engagements through emails, meetings, office hours, and other customer interactions. Team/Individual CTAs: Lead the team to complete a target of over 60 Call To Action (CTAs) that track proactive activities leading to expansion, retention risk management, success planning, and customer engagements. Team CSQLs: Drive the team to source a minimum of 6 Customer Success Qualified Leads (CSQLs) for potential expansion opportunities, passed to Account Management. Green Accounts (Revenue): Maintain a team cohort health of higher than 70% Green Accounts by Revenue, tracked via the Retention score. Essential Skills: Demonstrated leadership and coaching abilities, with experience managing and developing a Customer Success team. Proven excellence in time management, communication, and collaboration skills. Ability to effectively partner with internal and external stakeholders, keeping the customer's key objectives for migration and overall success as a top priority. Other Expectations as part of the Addigy Team: You and your manager will set quarterly Rocks/performance milestones at the beginning of each quarter. At the end of each quarter, you'll review your progress during your Quarterly Conversation. Prepare for and participate in Weekly 1:1 meetings with your manager Capture your measurable results on the weekly scorecard in Ninety.io Prepare for and participate in all weekly L10 Team Meetings Attend All Hands Meetings and other company events as requested Attend other cross-functional team meetings as requested Best Practices: Addigy leverages EOS (Entrepreneurial Operating System.) To learn more, review Addigy's VTO (attached), view this video on Level 10 Meetings, or other videos on the website, or listen/read Traction by Gino Wickman. Additionally: Be a positive, adaptable, and collaborative leader. Possess excellent presentation, written, and communication skills. Be a fast learner, self-motivated, have a sense of urgency, and be goal-oriented. Be energetic and engaging in external-led webinars and serve as a mentor for team members presenting. Instill a culture of curiosity, active listening, critical thinking, and resourcefulness within the team. Who is Addigy? We are a successful, growing, Miami-based SaaS company. We build amazing software to support the Apple Community. In fact, Addigy is the most powerful tool for organizations of all sizes to manage their Apple devices. We are continuously listening, learning and evolving our solutions, and our customers love us! Our Passion is to empower IT professionals to deliver the BEST Apple experience. Our Passion: We empower IT professionals to deliver the BEST Apple experience. Our Niche: Security, Scalability and Apple Expertise. Our Three Uniques: Our Platform, Our People, Our Process. Our 5 Year Target: To be the LEADING platform that revolutionizes Apple Management! Our Core Values: Humble, Hungry & Smart. Humble: I compliment or praise colleagues without hesitation. I easily admit to my mistakes. I am willing to take on lower-level work for the good of the team. I gladly share credit for team accomplishments. I readily acknowledge my weaknesses. I offer and accept apologies graciously. Hungry: I do more than what is required in my own job. I have passion for the “mission” of the team. I feel a sense of personal responsibility for the over success of the team. I am willing to contribute to and think about work outside of office hours. I am willing to take on tedious or challenging tasks whenever necessary. I look for opportunities to contribute outside of my area of responsibility. Smart: I generally understand what others are feeling during meetings and conversations. I show empathy to others on the team. I demonstrate an interest in the lives of my teammates. I am an attentive listener. I am aware of how my words and actions impact others on the team. I adjust my behavior and style to fit the nature of a conversation or relationship. Core Solutions: Security & Compliance: Addigy is committed to the highest standards of security, offering secure access controls, encrypted communications, and regular compliance updates. Device Management & Information: Addigy consolidates your Apple device management into one robust platform, allowing for real-time monitoring, maintenance, and reporting of mac OS, iPadOS, and iOS devices. Monitoring & Remediation: We provide proactive tools for IT teams to preemptively address issues, perform remote troubleshooting, and ensure device security and compliance across the organization. Customizable Configuration: Tailor your device management with custom configurations, policies, and automation that align with your specific IT strategies and business requirements. Lifecycle Management (On & Off-boarding): Navigate effortlessly through our user-friendly console to manage devices, with features accessible to both expert IT professionals and those newer to device management. Compensation: Your success will be measured and recognized through base compensation and a market competitive benefit package. Your success will help us create the “Most Loved Brand in IT!” Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of this role. This job description does not create an employment contract. Employment with Addigy is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law. Addigy is an equal opportunity employer. We value diversity and are committed to fostering an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.

Job DescriptionSalary: About Genesis Genesis provides advanced supply chain analytics and visibility solutions that help healthcare systems optimize spend, improve data accuracy, and drive operational efficiency. Now part of the Diversis Capital portfolio, alongside Kermit and Meperia, Genesis is integrating best-in-class technology and services to deliver a unified healthcare supply chain platform that drives measurable ROI for hospitals and health networks across North America and Europe. Role Overview Genesis is seeking an experienced Strategic Customer Success Manager (CSM) to lead our partnership with Jackson Health, a multi-hospital system and Genesiss largest U.S. customer. In this role, you will serve as the onsite strategic partner to Jackson Healths executive, clinical, and supply chain stakeholders. Youll be responsible for ensuring adoption, satisfaction, and measurable business outcomes across the Genesis solution suite, while also identifying opportunities for expansion and value realization across related products (Kermit and Meperia). This position is based onsite in Miami, Florida, with day-to-day presence at Jackson Health facilities and close collaboration with the Genesis U.S. leadership team. Key Responsibilities Own the end-to-end success of the Jackson Health account across all hospitals and departments. Serve as the primary onsite point of contact for executive stakeholders, program sponsors, and operational users. Drive adoption and utilization of Genesis solutions, ensuring measurable ROI and alignment with customer objectives. Coordinate cross-functional teams (Product, Engineering, Data, and Support) to deliver seamless implementations, integrations, and ongoing optimization. Lead executive business reviews (QBRs) and communicate performance metrics, strategic outcomes, and future opportunities. Identify expansion and cross-sell opportunities into additional modules, departments, and Diversis portfolio products. Monitor account health, manage risk proactively, and ensure renewal readiness. Serve as the internal voice of the customer, influencing product roadmap priorities based on real-world feedback. Track KPIs related to retention, adoption, and satisfaction (GRR, NRR, TTV, NPS). Qualifications 7-12 years of experience in Customer Success, Account Management, or Program Management in enterprise SaaS, preferably within healthcare technology or supply chain analytics. Proven success managing large hospital systems or health networks (ARR > $1M). Strong understanding of healthcare operations, ERP/EMR integrations (Cerner, Workday, Epic), and data workflows. Exceptional executive presence and ability to build trust with clinical, IT, and supply chain leaders. Demonstrated success driving adoption, renewals, and expansion within complex enterprise environments. Excellent project management, communication, and analytical skills. Bachelors degree required; advanced degree in Business, Healthcare Administration, or related field preferred. Must reside in Florida and be available onsite at Jackson Health (Miami) at least 4 days per week. Key Performance Indicators (KPIs) Net Revenue Retention (NRR) 110% Expansion Revenue $250K annually Engagement milestones achieved on time Customer NPS +45 Executive stakeholder satisfaction (quarterly survey) Why Join Us This is a rare opportunity to lead the success of a flagship healthcare customer during a transformative period for Genesis and the Diversis healthcare platform. Youll be embedded with Jackson Healths leadership team, directly shaping the outcomes of one of the most important accounts in our U.S. portfolio while collaborating with world-class colleagues across Genesis.

At Nysonian, we exist to build the next generation of global lifestyle brands-brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide. From luxury travel to fitness and wellness, our portfolio is growing fast: NOBL Travel - one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style FLO Pilates - the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere REDGE Fit - a new standard in at-home strength training, making performance accessible to all Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences. With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning-this is a chance to shape brands that will define the next decade. About the Role The Customer Success Enablement Manager is a strategic, people-first leader responsible for empowering NOBL's customer-facing teams to deliver a consistently premium, effortless experience. This role focuses on coaching, process optimization, and capability building-bridging strategy, training, and operations to elevate both team performance and customer satisfaction. As a champion of excellence and transformation, the Manager will design and implement scalable enablement programs, refine workflows, and align cross-functional processes to embody NOBL's brand promise: Travel Well. Travel NOBL. Key Responsibilities Leadership & Strategy Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences. Partner with Sales, Marketing, Operations, and Product to align tools, processes, and messaging across the customer journey. Collaborate with senior leadership to translate business goals into customer success strategies that drive loyalty and retention. Serve as a key advisor on customer-centric best practices, fostering a culture of learning, ownership, and continuous improvement. Enablement & Coaching Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence. Coach team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints. Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL's service standards and workflows. Facilitate regular skill assessments, workshops, and feedback loops to ensure learning translates into measurable impact. Operational Excellence & Process Improvement Partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability. Standardize procedures and communication frameworks across the Contact Center and Customer Success functions. Lead change management initiatives to support adoption of new tools (e.g., Microsoft Dynamics 365, AI-powered solutions). Define and track success metrics (e.g., adoption rates, training impact, efficiency gains) to measure enablement program ROI. Culture & Team Development Foster engagement, collaboration, and accountability across customer-facing teams. Champion a “learn, improve, repeat” culture that celebrates growth, innovation, and excellence. Mentor emerging leaders and high performers, ensuring clear career pathways and succession planning. Qualifications & Experience 8+ years of experience in Customer Success, Customer Experience, or Operations, with at least 5 years in leadership or enablement roles. Proven success designing and implementing training, coaching, or enablement programs for large, customer-facing teams. Experience leading cross-functional improvement initiatives that enhanced performance, consistency, or customer satisfaction. Strong operational and analytical skills with the ability to translate data and feedback into actionable training and process improvements. Proficiency with CRM and enablement tools (Microsoft Dynamics 365 and LMS platforms preferred). Excellent communication, facilitation, and stakeholder management skills. Bachelor's degree in Business, Communications, or related field (Master's or CX/CS certification such as CCXP or CSP preferred). Why This Role Matters This role is central to NOBL's mission of redefining premium travel experiences through empowered people and purposeful processes. By equipping teams with the skills, structure, and confidence to deliver effortless service, the Customer Success Enablement Manager ensures every interaction reflects NOBL's signature sophistication, care, and commitment to excellence. Travel Well. Travel NOBL.

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You'll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture. What You'll Do Lead and manage the onboarding process for new customers, ensuring smooth setup and integration of QuickNode's services. Oversee the successful implementation of blockchain solutions, working with customers to tailor our offerings to their specific needs. Manage quarterly strategic plans per customer to track progress and opportunities to drive revenue goals. Provide hands-on assistance and consultative guidance to ensure customers leverage QuickNode's platform to its fullest potential. Act as the primary point of contact for customers during implementation, managing timelines, deliverables, and key milestones. Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer requirements are met on time. Drive continuous process improvements to streamline implementations and enhance customer satisfaction. Build strong, long-term relationships with clients to ensure continued success and satisfaction with QuickNode's products. Actively identify opportunities for upselling and cross-selling QuickNode's services, working with the Sales team to drive expansion. Monitor customer usage, track performance metrics, and proactively address potential issues before they impact the customer experience. Leverage your deep understanding of blockchain to offer strategic advice and troubleshooting support to clients. Stay up-to-date on the latest developments in the blockchain ecosystem to help clients navigate the rapidly changing landscape. Educate customers on best practices for building and scaling decentralized applications. What You'll Bring 2+ years of Customer Success facing experience in a hyper-growth environment. 1+ years experience in Blockchain. Experience working at a start-up. Experience updating customer notes and stages in a CRM tool. You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets. Understanding of partner relationships and ability to influence actions and outcomes. You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes. Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers. High integrity, humble, and a team-first mentality. Impact over ego-driven. You work well under pressure, are a results-oriented individual, and you are a team player. Experience working with a technical product and aptitude to learn complex technical concepts. Ability to document stages and hit key deadlines for renewals and expansions. Business acumen with an implicit understanding of how to prioritize tasks. Strong analytical and problem-solving skills. The US On Target Total Compensation salary range and level for this position are $154,800 - $172,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are accepting applications from candidates that reside in the following areas: Florida: Tampa, Miami, or Orlando New York: NYC Canada: Montreal, QC About the role Customer Success Manager - Payments is responsible for full life cycle management of clients. This includes support and also onboarding and success. They are also expected to define and improve the processes to set the proper framework for scale. Part of this position is also to assist with our payment services component called Managed Payments. What you'll do Ability to be a front-line account manager from a relationship and technical perspective Develop expertise with new products and features and be able to evangelize them with clients Provide client feedback to internal teams Help onboard new clients including training Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals. Define and improve the current process Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation Assisting clients in setting up our Managed Payments services and executing on customer's payment cycles. Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner. Qualifications Good product sense and a willingness to learn Experience with payment processing is a bonus Strong analytical background and a good grasp of internet technologies 3 years minimum of digital advertising experience Familiarity with project management and customer success tools Sales and/or Business Development experience is preferred, but not required BA/BS in a relevant field High proficiency in English Compensation Base Salary: $65,000 - $70,000 Bonus Potential: 25% of Base Salary Perks include: Employer Covered Medical, Dental and Vision Insurance Unlimited PTO 401(k) (No matching at this time) Paid parental leave for putting your family first Startup-like environment, without the constant rush to raise the next round of funding A very collaborative team and culture Education, gym, and equipment stipend Join Our Exceptional Team Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Balance, Growth, and Connection Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work. Continuous Growth: Regular feedback and discussions about your career path keep you moving forward. Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun. We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

About Us We're a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight-not guesswork-to guide decisions. When challenges come up (and they do), we solve them together. The OpportunitySauce's Customer Success and Onboarding engines are already running with established processes and strong customer satisfaction. Now we're looking for a Head of Customer Success & Onboarding to strengthen, scale, and streamline these functions. This is a true player-coach role. You'll own strategic accounts and complex onboardings yourself, while elevating how the team operates-tightening predictability, sharpening communication, and making the customer journey more efficient and more consistent. You'll help the team execute with clarity and confidence, ensure customers feel supported at every step, and build systems that reduce friction for everyone. Success in this role means smoother go-lives, better adoption, clearer expectations, and customers who stay and grow because Sauce has become essential to their business.What You'll Own Team & Customer Outcomes Own team-level NRR/GRR, activation, time-to-value, and product adoption. Lead both CSM and Onboarding teams across customer segments-from long-tail to VIP. Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.” Create a culture where follow-through, collaboration, and steady execution build trust-internally and with customers. Build + Do (Player-Coach) Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent. Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities. Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements. Model persistence, positivity, and outcome-oriented problem-solving for the team. Process & Tooling Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM. Define and track SLAs for onboarding, activation milestones, and ongoing engagement. Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities. Use data to identify bottlenecks and opportunities-testing improvements and iterating thoughtfully. Cross-Functional Collaboration Align with Sales on clean, predictable handoffs and standardized customer expectations. Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement. Work with Marketing to generate testimonials, case studies, and referrals from successful customers. Foster open, positive communication across functions so teams move in sync. What Success Looks Like First 90 Days - Organize & Uplevel Develop a clear understanding of current CS and Onboarding workflows, identifying friction points and opportunities. Tighten handoffs, communication rhythms, and milestone tracking across the customer journey. Implement a handful of practical, impactful improvements-such as more structured kickoff flows, simplified checklists, or improved internal visibility. First Year - Consistent, Scalable Customer Journeys Deliver more predictable onboarding timelines and smoother go-lives for all customer segments. Improve logo retention and NRR across the team's managed book of business. Reduce reliance on tribal knowledge by codifying processes, expectations, and best practices. Build a high-performing, trusted team with clear goals, strong coaching rhythms, and healthy cross-functional relationships. What You Bring Must-Have 6-8+ years in Customer Success and/or Onboarding within B2B SaaS, with 2-4 years leading teams. A proven ability to improve retention, adoption, onboarding speed, or customer health. Comfort operating at the detailed level-workflows, tickets, handoffs, timelines, and process mapping. Excellent communication skills, with empathy for busy, often non-technical SMB customers. A leadership style rooted in clarity, consistency, persistence, and positive problem-solving. Ideal Experience working with restaurants or other local SMBs. Experience overseeing both onboarding and post-go-live success under one team. Familiarity with CS tools, playbooks, automation, and lightweight operational systems. Why Sauce You'll inherit a function with strong foundations-and have the runway to make it far more consistent, scalable, and impactful. If you enjoy being close to customers, guiding a team through complex day-to-day operations, and transforming messy systems into simple, reliable journeys, this role will feel energizing. At Sauce, we move quickly, communicate openly, persevere through challenges, and help each other succeed. If that style of work resonates with you, we'd love to meet you. What We Offer: Strong & Competitive Compensation Package, Including Equity Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: * Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce * Act as solution expert to clients * Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs * Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities * Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions * Maximize key partner / vendor programs * Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: * Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security * Sales experience in Professional and Managed IT services * Bachelor's degree or equivalent experience * 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology * Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale * Knowledge of technology prodcuts * Excellent oral and written communication skills, as well as excellent presentation skills * Strong work ethic, attitude and follow through ability Nice to have: * VAR or System Integration experience * Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Scope of Responsibilities Responsible for acting as primary contact between Yacht clients and insurance carriers, and retaining Yacht clients through good customer service. Market new business and renewals on yachts. Must have strong Yacht experience both client and Market. Location Can work within any NSI South Florida Office Location Responsibilities 1. Act as primary contact between client and/or producers and insurance carriers, and apply knowledge of insurance policies and procedures to provide proper and effective service and responsible advice to all clients and/or producers. 2. Contact and visit assigned clients and/or producers within required time frames to evaluate client needs and make recommendations, present bid results, relate new product information and receive feedback on services. 3. Process new cases by requesting appropriate documentation from producers or clients as needed 4. Prepare all pertinent information, required documentation and correspondence to set up permanent case files and update the computer system. 5. Coordinate application process with producers or clients as needed. 6. Prepare and provide price quotes for all new and existing clients as needed. 7. Quote, bind and underwrite all renewal applications and new business in a timely and accurate manner. 8. Issue endorsements for all client policy changes. 9. Answer client inquires as needed. 10. Process claims as needed. 11. Prepare pre-renewal presentation materials and suggest or offer additional options or policies to clients and/or producers. 12. Review renewal actions and discuss with carriers, negotiate changes, draft renewal proposals and submit. 13. Document all telephone inquiries and pertinent policy information on computer system. Skills Oral and Written Communication Skills Customer Relations Organization and Project/Case Management Presentation Skills Time Management Education/Training Bachelors Degree Preferred Experience Minimum of 5 years Personal Lines Experience Minimum of 3 years Yachts Experience Certifications/Licenses Property & Casualty 220 License a must

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017