Customer success manager jobs in Kenner, LA - 174 jobs
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Customer Service Manager
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Raceland, LA
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$37k-43k yearly est. 13d ago
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Pharmacy Relationship Manager
America's Pharmacy Group, LLC 4.5
Customer success manager job in Poydras, LA
Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers
*We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process.
Requirements
What you need to qualify:
Pharmaceutical/medical sales experience is preferred but not required
Sales skills with a proven track record
Exceptional interpersonal skills (building strong relationships)
Excellent verbal and written communication skills
Ability to work independently to oversee accounts and increase revenue
Benefits
Training and compensation:
We include comprehensive training and ongoing coaching
Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card!
Monthly Bonuses
$58k-100k yearly est. 7d ago
Channel Sales Manager
Ringcentral, Inc. 4.6
Customer success manager job in New Orleans, LA
*Preference to live in the Gulf States including Alabama, Mississippi, Louisiana, Arkansas, Missouri and Kansas*
Say hello to opportunities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
We're currently looking for: RingCentral is looking for a proven Channel Sales Manager to join our sales organization responsible for driving sales with AT&T Business in their Fiber, Platinum, Healthcare/Public Sector, and Global segments for the Gulf States including Alabama, Mississippi, Louisiana, Arkansas, Missouri and Kansas.
To succeed in this role you must have experience in the below:
Preference to live in the Gulf States including Alabama, Mississippi, Louisiana, Arkansas, Missouri and Kansas.
Work with AT&T Business sales teams with responsibility for module accounts in Fiber, Platinum, Healthcare/Public Sector, and Global segments to drive sales of AT&T Office@Hand in the US Gulf States including Alabama, Mississippi, Louisiana, Arkansas, Missouri and Kansas.
Meet with AT&T account teams and customers to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral & AT&T.
Communicate AT&T Office@Hand and RingCentral value proposition to both AT&T Sales organizations as well as targeted business customers.
Coordinate with AT&T sales teams, AT&T Cloud Voice overlay teams, and AT&T Sales Engineering teams to develop Sales Plans, Target Account Plans and Pipeline Building.
Own and plan/strategy around Pipeline, Forecasting and Sales Growth, - owning GTM for respective patch, vertical and target.
Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling with multiple stakeholders.
Working with Salesforce, Point of Sale, and cloud-based communications and collaboration software.
Desired Qualifications:
12+ years track record of successful solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony) in defined account environment while obtaining / exceeding quota.
Skilled in conducting presentations, online demos, and adopting a measured sale process.
Success in prospecting, engaging & acquiring new large multi-location logos.
Ability to partner and work in a co-selling environment with multiple cross functional teams.
Strong listening and interpersonal skills, ability to convey and relate ideas through influence, discovery, and guidance.
Experience with AT&T/RingCentral is a strong plus.
Able to travel up to 40% and manage flexible schedule
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
RingCentral's Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That's why RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
This role has an application deadline of March 15th. Please apply prior to the deadline to be considered for the role.
$99k-121k yearly est. 2d ago
Customer Success Manager
Stats Perform
Customer success manager job in Pointe a la Hache, LA
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favourite sports teams and competitions.
How do they use it?
Media outlets add a little magic to their coverage with our stats and graphics packages.
Sportsbooks can offer better predictions and more accurate odds.
The world's top coaches are known to use our data to make critical team decisions.
Sports commentators can engage with fans on a deeper level, using our stories and insights.
Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!
Responsibilities:
As a successfulCustomerSuccessManager at Stats Perform, you'll be responsible for ensuring the success of Stats Perform's customers within your assigned portfolio of accounts. You will act as a trusted advisor, fostering strong customer relationships, driving product adoption, and ensuring long-term customer retention.
You will be working to ensure customers achieve their desired business outcomes by effectively adopting and maximizing value from their licensed products and realising a return on their investment with Stats Perform.
With your knowledge of your customers' business, the sports industry and knowledge of Stats Perform products you will be responsible for ongoing engagement, proactive account management, and partnering with cross-functional teams to drive customer satisfaction and loyalty. You will leverage data and insights to optimize the customer experience and drive continuous improvement across the entire customer journey.
As a CustomerSuccessManager, you will:
Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals in collaboration with the sales team, and ensuring overall customer satisfaction.
Establish and maintain relationships with key stakeholders across the customer organization, driving account strategy and growth.
Understand customer's business objectives to anticipate their needs and develop appropriate strategies, including identifying upsell opportunities.
Conduct regular business reviews with customers to assess account health, ensuring adoption, benchmarking, and best practice alignment based on agreed KPIs.
Monitor potential risks to account health and take pre-emptive actions to mitigate churn.
Gather and analyse customer feedback on product usage and adoption, providing actionable insights.
Collaborate with internal stakeholders and actively participate in product roadmap discussions, sharing customer insights to align product enhancements with customer needs and strategic objectives.
Serve as the customer's advocate, ensuring their voice is represented in discussions with internal teams and that their concerns are addressed.
Managecustomer escalations and provide regular updates on key support activities and issue resolution.
Partner with Technical SuccessManagers to manage the technical health of customer accounts, coordinating activity on technical queries and collaborating on the preparation of technical insights for customer review meetings.
Deliver regular updates on the performance and successmanagement of your customer portfolio.
Partner with internal teams to develop case studies, customersuccess stories, and testimonials based on client experiences.
Play an active part within the global CustomerSuccess team, sharing best practices, lessons learned, and strategies for driving customersuccess.
Required Qualifications:
Bachelor's degree in business, marketing, or related field.
Fluent in both written and spoken English.
Strong sporting knowledge.
Experienced in reviewing, and verifying, customer contracts and deliverables.
3+ years of CustomerSuccess or related experience with a proven track record of success working with enterprise-level clients.
Strong communication skills with the ability to communicate effectively with customer and internal stakeholders, including executive leaders.
Ability to collaborate with technical teams and assess the technical health of customer accounts.
Experience in advocating on behalf of your customer, in an empathetic and customer-centric way.
Experience in working cross-functionally with product, marketing, sales and support functions to deliver a seamless customer experience.
Demonstrated ability to manage time and the priorities of multiple clients simultaneously, without compromising quality.
Ability to use data to monitor account health and identify areas for intervention.
Experienced in the delivery of regular account performance and success reports.
Ideally a passion for sports and desire to impact the way these sports are managed and consumed
Desired Experience:
High technical aptitude, with a familiarity of data delivery methods such as XML and Restful API preferred
Knowledge of the sports industry specifically in areas of data analytics, data in sports media or data driven team performance.
Existing knowledge of Stats Perform's Media and Tech and Data Feeds products and how they align to customer needs and objectives.
Additional language capabilities are seen as a positive.
Why work at Stats Perform?
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,' and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.
$59k-103k yearly est. Auto-Apply 60d+ ago
Customer Success Manager Senior- State Contracts
Renaissance 4.7
Customer success manager job in New Orleans, LA
When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
**Job Description**
The CustomerSuccessManager Senior is a strategic leader within the CustomerSuccess organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership.
**In this role as a CustomerSuccess Senior, you will:**
+ Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts.
+ Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance.
+ Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
+ Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership.
+ Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customersuccess.
+ Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed.
+ Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies.
+ Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes.
+ Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements.
+ Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements.
+ Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations.
+ Mentor and provide functional leadership to program managers and customersuccess professionals, setting standards for excellence and scalability.
+ Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations.
+ Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices.
+ Perform additional duties as assigned in support of organizational goals.
**For this role as a CustomerSuccess Senior, you should have:**
+ Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination.
+ Demonstrated successmanaging **high-risk, high-impact state or government contracts** in regulated environments.
+ Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** .
+ Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** .
+ Exceptional executive communication and stakeholder-influence skills.
+ Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions.
+ Proven experience influencing cross-functional teams and senior leaders without direct authority.
+ Strong leadership, coaching, and mentoring skills.
**Bonus Points:**
+ 7+ years of experience in program management, assessment operations, customersuccess, or implementation within education, edtech, or assessment organizations.
+ Extensive experience working directly with **State Departments of Education** and state assessment initiatives.
+ PMP or equivalent program management certification preferred.
Additional bonus for hitting CSM targets applies. #LI-Remote
**The below compensation range is based on national market data and may vary by experience and location.**
Salary Range
$68,000-$93,500 USD
**Benefits for eligible US employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
**Equal Opportunity Employer**
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here .
**Reasonable Accommodations**
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) .
**Employment Authorization**
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: ***************************
$68k-93.5k yearly 11d ago
OMS/Connected Customer Solution Architect Manager
Deloitte 4.7
Customer success manager job in New Orleans, LA
OMS/Connected Customer Solution Architect Manager We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing their ability to fulfill their growth and efficiency ambitions. Imagine working with world-class supply network capabilities like Smart Factory, Strategy & Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development & Operations!
Are you ready to take your career to new heights? Join our US Supply Chain & Network Operations Offering, where you'll deliver transformational solutions using operational expertise, digital technologies, advanced analytics, and industry-specific hybrid solutions. Don't miss the chance to be part of a team that provides exceptional client value while advancing your professional journey. Apply now and become a vital part of our innovative and dynamic workforce!
Recruiting for this role ends on 4/1/26
The team
Our team helps clients transform their value chains into competitive advantages. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and value.
The Work You'll Do
As a Manager you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Operations strategy and work with them to implement next generation solutions.
This role will manage solution delivery through a variety of activities including process design, solution configuration, and deployment, establishing performance metrics and new policies, testing, and knowledge management. Additionally, this role requires experience with implementing advanced Order Management Systems such as Manhattan Associates, BlueYonder, and/or Sterling.
Required Qualifications
* 8+ years of Supply Chain experience
* 5+ years of experience with Order Management in a retail/CPG environment
* 3+ years of experience implementing Order Management technology solutions such as Manhattan Associates, BlueYonder, and/or Sterling
* Experience in Agile methodology
* Consulting experience
* Bachelor's Degree
* Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.
* Limited immigration sponsorship may be available.
Preferred Qualifications
* Experience working with Warehouse Management Systems, Transportation Management Systems, and ERPs in terms of interaction/dependencies with OMS
* Bachelor's Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
* Advanced Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
* Experience leading a project team in a project client environment.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation - ************************************************************************************************************
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
Requisition code: 315524
Job ID 315524
$144.2k-265.6k yearly 10d ago
Commercial Lines Client Service Manager
Higginbotham 4.5
Customer success manager job in Metairie, LA
The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.
Supervisory Responsibilities: None
Essential Tasks:
Prepare endorsement requests to send to insurance carriers
Follow-up on receipt of endorsements to existing policies
Processing endorsements, including invoicing and delivery to client
Processing of audits, including verification of rates, exposures, and prior premiums
Handling/processing of cancellations and billing issues
Communication with staff and clients as needed to gather needed information for changes to policies
Knowledge of and adherence to, agency procedures
Provide technical support to Marketing Executives and Producers as needed
Establish and maintain relationships with both internal and external clients
Core Competencies:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
2 years of experience in property and casualty servicing preferred
Licensing and Credentials:
Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Systems:
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Location:
This is an in office role in our Metairie, Covington, or LaPlace, LA office.
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Employee Wellness Program
Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled
$47k-80k yearly est. 23d ago
Client Success Manager
Restech Information Services
Customer success manager job in Metairie, LA
Full-time Description
A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary annually plus a residual commission plan
We are looking for new Client SuccessManagers to improve communications and manage our clients' account, to drive deeper relationships and engagement.
Managed IT or Technology experience is not required. Sales experience is!
We will provide sales training that will provide you with the knowledge and tools to be successful selling our services.
Daily and Weekly Job Responsibilities:
Create and manage a STAR Review with managed accounts to drive strategy and future revenue
Grow revenue and market share within client account along with client profitability
Resolve critical issues with any client relationships
Participate in ongoing strategy meetings with Restech clients, as needed
Attend sponsored industry, charity, or educational events
Keep up to date on industry related news and technology
Update all activities, time sheets, sales processes, opportunities within the platform
Develop relationships with Managed Service clients and prospects
Maintain relationships with clients
Maintain technology and selling skills as industry changes
Attend all necessary company sponsored or third part sponsored training events
Attend relevant project meetings, sales handoffs, etc
Design and/or present proposals, presentations, and necessary agreements for prospects and clients
Create proposal, presentation and needed Visio drawings for prospects or client presentations
Is the customer's trusted advisor
Coordinate Onboarding Tasks
Provide Quotes and Statements of Work (SOW)
Project Management for new projects customers purchase
Provide and Deliver the STAR Review on an annual basis for each customer
Monthly touch base calls and quarterly meetings for each customer
The ability to make a recommendation to a business owner and provide SOW's
Customer Orientation Presentation
Commission is paid based on sales. Travel expenses, a mobile phone and laptop may also be included as part of your package.
Requirements
Apply if you meet the following criteria:
Ability to perform public speaking and presentations on Restech products and services
Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Must understand the customer's specific business needs and apply technology recommendations to fit those needs
The ability to talk technology to a non-technical business owner
A knowledge of technology trends likely to impact the customer (i.e.: Windows 7/8 OS EOL)
The ability to link IT systems to business objectives
A firm grasp of IT project planning and management
Experience in the IT budgeting process
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Ability to keep up on necessary ongoing industry related training
$50k-80k yearly est. 60d+ ago
US Seasonal Tax-Financial Services Organization- Private Client Services-Manager
EY 4.7
Customer success manager job in New Orleans, LA
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**FSO Seasonal Tax - Private Tax- Manager - Remote**
**The opportunity**
EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams.
Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies.
**Your key responsibilities**
+ A strategic eye toward prioritizing when working on multiple complex projects
+ Influencing skills, and the confidence and curiosity to question existing processes
+ The ability to produce technical writing and research in a tax context
+ Experience performing high quality review of complex tax returns
+ Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance
+ Experience with federal and state personal and trust income tax
+ A thorough understanding of estate and wealth planning
+ Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables
+ Comfort with working remotely in a virtual team environment
**To qualify for the role, you must have **
+ Valid US Certified Public Accountant (CPA) license or active state bar membership
+ A bachelor's degree in accounting, finance, business, or a related discipline
+ A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps
+ Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail
**Skills and attributes for success**
**Ideally, you'll also have**
+ A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm
**What we look for**
We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
$64k-102k yearly est. 60d+ ago
Energy & Industry Strategic Account Manager
Hilti 4.2
Customer success manager job in New Orleans, LA
Ready to Drive Growth with Hilti’s Largest Customers? The role of Hilti North America (HNA) Strategic Account Manager (SAM) is to own the relationship of the customers within a specific region represents the largest opportunity for large customer business. This role is responsible for developing executive relationships in partnership with the regional manager and division manager. This includes developing strategic direction and gaining share of wallet through specific strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer’s organization. The incumbent in this role deeply understands Hilti’s product, software, and service solutions. The Strategic Account Manager will work upstream to deliver value (improve business processes / work methods), establish Hilti as a trusted partner and position Hilti for sustainable and accelerated growth. The Strategic Account Manager will cover approximately 10 large accounts.
What You'll do Make outside, face-to-face sales to an assigned set of customers, often through direct assignment within a geographic area while strengthening the company’s position or market shares within the assigned group of accounts Build account development plans for up to ten hierarchies to drive key strategic topics, project and account standards on local opportunities Work under the guidance of strategic business developers to implement framework agreements locally Demonstrate consultative selling; collaborate with the customer to analyze and assess the need for a product or service Demo Hilti products and services in person, face-to-face, with customers. Identify the key roles on a jobsite and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies. Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service) Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory. Participate in construction industry trade organizations to build relationships and network of contacts as well as understand local competitor value offerings in relative trade. What You’ll Bring Bachelor’s Degree or equivalent work experience, required. Five (5) year prior direct sales experience working directly with customers, required. Previous experience selling to customers in the oil & gas industry, specifically focusing within offshore vertical. Demonstrated success as a Strategic Account Manager or Key Account Manager, or developing key customer accounts, required. Ability to effectively present and influence C-Suite Executive, required. Ability to build relationships and work effectively with all levels of an organization to drive strategy, influencing owner and generating revenue, required. Extensive experience with Salesforce.com platform. Proven ability working on strategic projects that have a longer-term focus. Experience with reading and understanding construction documents, preferred. Previous experience of preparing professional sales presentations and quotes for customers required. Demonstrated abilities with speaking with and selling to senior or executive level leaders in various organizations. Ability to thrive both independently and in a team environment, required. Strong communication, relationship building and networking skills, required. Excellent collaboration skills driven by strong communication skills and business understanding. Proficient computer skills including MS Office Suite and smartphones, required. Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times. What’s In It for You In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including:
Medical/Dental/Vision coverage effective on your first day of employment 401(k) plan with dollar-for-dollar matching up to 6%, and fully vested after one year of employment Generous Paid Time Off policy and holidays including two days to give back to your local community Paid parental leave, sabbaticals, military leave Education reimbursement Up to five days per year of back-up daycare Life, accident and disability insurance Employee Assistance Program (EAP), company-paid wellness screenings Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate
$44k-77k yearly est. 1d ago
Strategic Account Manager - New Orleans
Paycom Software, Inc. 4.3
Customer success manager job in New Orleans, LA
This position has a salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.
The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:
* Leveraging technology to ensure they see a return on current and future investments
* Identifying and developing additional revenue opportunities to add to their portfolio
* Maximizing employee and client usage of Paycom software
* This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States
RESPONSIBILITIES
* Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
* Cultivates and nurtures existing client relationships for strong retention.
* Achieves sales quota and revenue goals through client retention and account expansion strategies.
* Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
* Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
* Performs client presentations articulating the value proposition of software/solution/service offerings.
* Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
* Conducts the required number of face-to-face meetings on a weekly basis
* Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
* Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
* Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
* Develops a complete understanding of the client's organizational structure.
* Assists in software development efforts by delivering feedback on market needs and opportunities.
Travel:
* Up to 75% travel - may include overnight on all avenues of transportation (plane, train and/or automobile)
* Required to attend in person New Hire, Regional and Department training
What We Offer:
* Base salary, transportation allowance, and an uncapped commission plan
* $1 per-pay-period individual health insurance coverage for employees
* Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
* 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
* Company + team-based events to create community
* Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
* Paid family leave programs to ensure you have support and time off when you need it most
* Employee referral bonuses to reward you for introducing other great people to Paycom
* Award-winning learning and development programs to enable you to grow long-term with us
$95k yearly 24d ago
Strategic Account Manager
Total Safety Careers 4.4
Customer success manager job in Gonzales, LA
Total Safety is looking for a Strategic Account Manager to join their safety conscious team! The Strategic Account Manager (SAM) serves as the primary organizational sales representative to the assigned Strategic Accounts (owner accounts) in their region. The SAM maintains the overall relationship of the account and is responsible for creating value and client engagement at all levels of the organization and within all lines of business. By developing innovative solutions, selling integrated/bundled services, and leveraging Total Safety's size and geographic footprint, the SAM is focused on strategically building and growing Total Safety's national and multi-national account contracts to their maximum potential.
About Total Safety
Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. Our Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.
Specific Job Duties and Responsibilities:
Engage clients in business challenges and help them resolve or mitigate health, safety, and environmental (HSE) challenges.
Meet and exceed sales revenue goals.
Meet and exceed strategic objectives to grow national and multi-national accounts and cross-sell additional products/services.
Accurately identify and forecast sales opportunities.
Act as a leader and role model within the organization.
Demonstrate an elevated level of knowledge of assigned markets, prices, legislation, suppliers, industry trends, and contract structure.
Navigate internal/external economic factors (cost, margins, profit impact of decisions) affecting assigned areas.
Understand multi-site contract negotiations.
Experience:
Minimum Three to five (3-5) years of high-level, conceptual sales experience (outside sales).
One to two (1-2) years of downstream experience with refineries and chemical plants, with knowledge and understanding of culture, roles, language, and processes. 
The ideal candidate has a proven record of accomplishment and solid understanding of the Oil and Gas industry and the downstream environment. They are strategic thinkers who can maximize sales opportunities and want to take their career to its maximum potential. A natural born problem solver with strong interpersonal skills that enable them to communicate with all levels of internal and external contacts.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, and stoop, kneel, or crouch. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to sit.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Total Safety and its subsidiaries afford equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. Total Safety is an Equal Opportunity Employer.
#LI-NK1
$46k-82k yearly est. 46d ago
Sales Department Manager
Keefe's Air Conditioning & Heating, Inc.
Customer success manager job in Harvey, LA
Job Description
Who We Are:
Over 45 years ago, Mr. Keefe started this company from a van. Today, it is one of the largest locally owned home services companies in the Greater New Orleans area. When everybody else was calling it quits, we were growing. Now, we have a chance to become truly dominant in the industry, and we are looking for the right leaders who can make the best, better. We believe in finding the win-win-win. If we take care of our customers and employees, they will take care of the company. Join a group of leaders that are accountable to their community and their teams. Together we can improve the quality of life for homeowners in Southeast Louisiana. If you want to join a company, where you can see your impact and be directly responsible for its success, APPLY NOW!
What We Offer:
Total Comp: up to $120,000
Base Salary: $70,000 - $100,000 + Bonus Plan
Paid Time Off
Take home company truck with fuel card
401K with company match
Continuing professional development and education
We also pay 100% of the Health Insurance Premium for our employees (employee only coverage)
Your Objective:
You will lead a team of sales professionals to drive the sales goals for our HVAC, Plumbing and Electrical home service and replacement business. If you can accomplish this, apply today.
Road to Success:
Work closely with the General Manager to achieve Sales goals
Coach, motivate, and train the outside and inside sales team to exceed team goals
Communicate and align with other departments and to achieve desired profitability
Mentor and develop the inside sales team and sales coordinators to ensure appropriate sales metrics are met
Follow through on pending sales, invoicing, and financing
Desired Skills and Experience:
At least 3 years Leading a team of Sales Reps
Must have strong selling skills and the ability to train others
Ability to drive team performance and achieve all business goals and objectives
Detail oriented and highly organized with the ability to multitask
Successful in fast-paced, results driven environment
Proficient in using a computer and Microsoft Office applications
EOE
$120k yearly 8d ago
Fitness Studio - General Sales Manager
Hotworx New Orleans
Customer success manager job in New Orleans, LA
Job Description
Exciting Opportunity in the Fitness Industry!
HOTWORX - 24-Hour Infrared Fitness Studio offers the first-ever implementation of 3-dimensional training. We combine Heat (dimension 1), Infrared Energy (dimension 2) and exercise (dimension 3) to help members flush toxins, tone up, and torch calories. Our studio offers 24-hour access to virtual workouts ranging from HOT Yoga to Hot Cycle, Hot Buns, and more. Our exclusive workouts are done inside the HOTWORX sauna and are led by a virtual instructor in a semi-private environment, suitable for all fitness levels to give members MORE WORKOUT IN LESS TIME!
We are currently looking to expand our team and are interviewing for a General Manager as well as for part-time membership sales & marketing staff members.
If you are looking for a career where you can become a part of an organization focused on helping members feel and look their very best then look at HOTWORX.
Candidates interested in joining our team should expect to be successful in the following:
Meeting and exceeding membership sales goals.
Working as a team player to help grow the member base of the studio through community outreach, promotions, and events. Using phone, texting, and email outreach to prospects to generate guest traffic and membership sales.
Providing excellent customer service daily by building and maintaining relationships and support with all members and guests.
Performing various tasks to manage and maintain the facility, equipment, and sales staff.
Management candidates should be able to successfully motivate and lead the membership sales team by achieving personal sales goals and providing coaching to the sales staff to meet their personal sales goals.
Our ideal candidates should have previous sales experience, and a strong interest in helping others feel and look their very best while benefiting from rewarding performance-based commissions and bonuses. Candidates should personally lead a healthy lifestyle and have a personal passion for fitness. Additionally, strong knowledge and use of all social media outlets for advertising and promoting the brand is expected.
While we are looking for a go-getter who is eager to take initiative and get the job done, we also provide substantial paid training, certifications, and support to ensure your success. Compensation includes base salary plus personal commissions in addition to bonuses based on the performance of the studio & sales staff. A free studio membership and product discounts are just a couple of other perks.
$61k-121k yearly est. 9d ago
Customer Service Manager- Floater
Investar Holding Corporation
Customer success manager job in Gonzales, LA
Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs.
Job Responsibilities
Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees.
Conducts specific periodic meetings and presentations regarding customer service with staff members.
Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation.
Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships.
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals.
Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services.
Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.
Assists and relieves in various job functions of the branch as needed or required.
Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures.
Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary.
Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.
Education and Related Experience
* High School Diploma or equivalent (GED) required
* 5 or more years Retail or related experience preferred
* Previous supervisory experience preferred
Skills and Abilities
* Must possess thorough understanding of all deposit accounts and other products and services offered by the bank.
* Must possess basic understanding of the loan application process.
* Must possess good interpersonal skills.
* Must possess ability to use good judgment and discretion.
* Must possess ability to learn new tasks and computer programs quickly and retain information.
* Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
* Must possess knowledge of computers and computer operations MS Office software
* Must possess good verbal and written communication skills
* Must possess good organizational skills
* Must possess ability to perform detailed tasks with accuracy
Working Conditions and/or Physical Requirements
* Ability to work under stress and meet deadlines.
* Ability to operate a keyboard if required performing the essential job functions.
* Ability to read and interpret a document.
* Ability to travel if required to perform the essential job functions.
* Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.
Equal Opportunity Employer/Veterans/Disabled
$33k-60k yearly est. 7d ago
General Sales Manager - Hammond, LA
Ross Downing CDJR
Customer success manager job in Hammond, LA
We are seeking a General Sales Manager (GSM) for our Ross Downing CDJR Dealership who will be responsible for leading and managing the sales department to achieve sales targets, enhance customer satisfaction, and ensure a high-performing sales team. The GSM will develop sales strategies, monitor sales performance, and foster a customer-focused sales environment. Key Responsibilities:
Sales Leadership and Team Management:
Lead, mentor, and motivate the sales team to meet and exceed sales targets.
Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
Sales Strategy and Planning:
Monitor and analyze sales data, market trends, and competitor activities to adjust sales strategies accordingly.
Collaborate with the General Manager to set sales targets and objectives.
Customer Relationship Management:
Foster a customer-centric sales environment, ensuring exceptional customer service and satisfaction.
Address customer inquiries, concerns, and complaints promptly and professionally.
Develop and maintain strong relationships with new and existing customers.
Inventory Management:
Oversee the ordering, stocking, and presentation of vehicles to ensure an optimal inventory mix.
Monitor inventory levels and adjust ordering strategies to meet customer demand and market conditions.
Collaborate with the sales team to manage aged inventory and promote high-turn vehicles.
Financial Performance:
Manage the sales department's budget, ensuring financial targets are met or exceeded.
Monitor sales profitability and implement measures to enhance gross margins.
Prepare and present regular sales performance reports to the General Manager and ownership.
Preferred Skills/Abilities:
Minimum of 5 years of experience in automotive sales management, with a proven track record of success.
Strong leadership and team-building skills.
Excellent communication, negotiation, and interpersonal skills.
In-depth understanding of sales processes, inventory management, and financial management.
Proficient in dealership management software and other relevant technologies.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong problem-solving skills and the ability to make informed decisions.
Ability to upkeep confidentiality as needed.
Benefits:
Comprehensive benefits including 401k with company match, health, dental, vision, and life insurance options.
Equal Opportunity Employer:
Ross Downing is an equal opportunity employer. We are a diverse group and are committed to creating an inclusive environment for all employees.
$63k-123k yearly est. Auto-Apply 60d+ ago
Strategic Account Manager
Eatel 4.0
Customer success manager job in Gonzales, LA
JOB SUMMARY: The Account Manager is responsible for direct sales to new and existing customers. Product offerings include but are not limited to: Voice Telecommunications services for Business (SIP, Hosted Voice, ISDN PRN, and Analog services), WAN/MAN Networking and Internet.
Levels of Account Managers:
* Strategic Account Manager
* Sr. Strategic Account Manager
* Major Account Manager
* Named Account Manager
Note - A different quota corresponds with each level
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
* Creates and maintains long term relationships with business customer authorized representatives
* Maintains customer retention and revenue
* Performs regular (annual and/or quarterly) account reviews for strategic customer accounts
* Sells business products and services to new and existing business customers
* Prospect in assigned territory to identify business customer product needs and negotiate/execute service agreements
* Tracks and renews long-term service agreements
* Reviews strategic customer invoices as needed for quality assurance purposes
* Responds via phone or email to customer inquiries
* Handles incoming business sales calls while providing excellent customer service
* Performs solution selling of business products/services via inbound and outbound calls
* Meets with business customers face-to-face as needed or requested by customers
* Develops creative business development and selling strategies including, but not limited to, lead generation, prospecting, sales funnel management, forecasting, account management, expansion of technical knowledge, presentation development and delivery, and closing business
* Creatively identifies new sales opportunities by researching and targeting prospective companies and key contacts using all available resources: marketing leads, business intelligence tools/internet research, business referrals, etc.
* Works with Sales Manager to identify and develop sales targets and strategies including identifying market trends and evaluating the competitive landscape
* Simultaneously managescustomer/prospect needs and expectations while meeting monthly, quarterly, and annual sales plan quotas
* Performs a high volume of Business Development activities for prospects and current customers utilizing MS Office (Excel, Word, and Outlook) and Salesforce CRM to follow up on customer needs, maximize sales potential, and exceed sales quotas
* Demonstrates the greatest ethical and business standards and acts with the highest degree of professional integrity
* Represents Company products at pertinent industry events and tradeshows reinforcing Company/vendor relationships
* Keeps Salesforce up to date with information regarding customer and prospect opportunities
* Follows proper procedure and tasks for the closed order process
* Attends and participates as appropriate in staff meetings and other meetings as necessary
* Other duties as assigned
PERFORMANCE STANDARDS:
* Goal oriented and self-motivated with a strong desire to succeed in a team atmosphere; action and solutions oriented
* Detail oriented with exemplary organization and communication skills (written, verbal, and presentation) balanced with equally strong listening, interpersonal, and relationship-building skills
* Energized by working in a fast-paced work environment
* Displays confidence while interacting with business contacts at all levels of the organization
* Exhibits strong integrity and possesses a high standard of accountability; honest, fair and ethical in all internal and external business dealings
* Committed to quality and continuous improvement
* Proactive in researching and profiling business prospects to identify key contacts and uncover potential sales opportunities; experienced with utilizing the internet and business intelligence tools for research and prospecting
* Resourceful and creative with a proven ability to meet/exceed sales quotas including creative sales plans, independently identifies prospects and account objectives, displays willingness to make outbound calls for the purpose of prospecting for new business, developing current accounts, and proposing and closing business
* Able to generate a high volume of activity to both prospects and current customers
* Displays experience with MS Office (Excel, Word and Outlook) and CRM tools such as Salesforce.com
* Has excellent communication and interpersonal skills
* Ability to work with all levels of the organization
BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company.
QUALIFICATIONS & PREREQUISITES
Required
All Levels:
* Must have a valid driver's license and reliable transportation
* High school graduate or GED
Strategic Account Manager:
* Minimum of 2 years' experience in Account Management and/or Customer Service required
* Minimum of 2 years sales experience required
Sr. Strategic Account Manager:
* 5 years of sales experience for a software and/or hardware solutions provider required
Preferred:
* Prior sales experience in the telecom and/or datacenter industry
* Experience using Salesforce or equivalent CRM application
* Bachelor's Degree in business, marketing, or a related field
GENERAL INFORMATION:
This does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.
$33k-56k yearly est. 32d ago
OMS/Connected Customer Solution Architect Manager
Deloitte 4.7
Customer success manager job in New Orleans, LA
We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing their ability to fulfill their growth and efficiency ambitions. Imagine working with world-class supply network capabilities like Smart Factory, Strategy & Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development & Operations!
Are you ready to take your career to new heights? Join our US Supply Chain & Network Operations Offering, where you'll deliver transformational solutions using operational expertise, digital technologies, advanced analytics, and industry-specific hybrid solutions. Don't miss the chance to be part of a team that provides exceptional client value while advancing your professional journey. Apply now and become a vital part of our innovative and dynamic workforce!
Recruiting for this role ends on 4/1/26
The team
Our team helps clients transform their value chains into competitive advantages. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and value.
The Work You'll DoAs a Manager you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Operations strategy and work with them to implement next generation solutions.
This role will manage solution delivery through a variety of activities including process design, solution configuration, and deployment, establishing performance metrics and new policies, testing, and knowledge management. Additionally, this role requires experience with implementing advanced Order Management Systems such as Manhattan Associates, BlueYonder, and/or Sterling.
Required Qualifications
+ 8+ years of Supply Chain experience
+ 5+ years of experience with Order Management in a retail/CPG environment
+ 3+ years of experience implementing Order Management technology solutions such as Manhattan Associates, BlueYonder, and/or Sterling
+ Experience in Agile methodology
+ Consulting experience
+ Bachelor's Degree
+ Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.
+ Limited immigration sponsorship may be available.
Preferred Qualifications
+ Experience working with Warehouse Management Systems, Transportation Management Systems, and ERPs in terms of interaction/dependencies with OMS
+ Bachelor's Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
+ Advanced Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics.
+ Experience leading a project team in a project client environment.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation - ************************************************************************************************************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
$144.2k-265.6k yearly 60d+ ago
Strategic Account Manager - New Orleans
Paycom Online 4.3
Customer success manager job in New Orleans, LA
This position has a salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.
The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:
+ Leveraging technology to ensure they see a return on current and future investments
+ Identifying and developing additional revenue opportunities to add to their portfolio
+ Maximizing employee and client usage of Paycom software
+ This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States
**RESPONSIBILITIES**
+ Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
+ Cultivates and nurtures existing client relationships for strong retention.
+ Achieves sales quota and revenue goals through client retention and account expansion strategies.
+ Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
+ Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
+ Performs client presentations articulating the value proposition of software/solution/service offerings.
+ Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
+ Conducts the required number of face-to-face meetings on a weekly basis
+ Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
+ Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
+ Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
+ Develops a complete understanding of the client's organizational structure.
+ Assists in software development efforts by delivering feedback on market needs and opportunities.
**Travel:**
+ Up to 75% travel - may include overnight on all avenues of transportation (plane, train and/or automobile)
+ Required to attend in person New Hire, Regional and Department training
**What We Offer:**
+ Base salary, transportation allowance, and an uncapped commission plan
+ $1 per-pay-period individual health insurance coverage for employees
+ Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
+ 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
+ Company + team-based events to create community
+ Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
+ Paid family leave programs to ensure you have support and time off when you need it most
+ Employee referral bonuses to reward you for introducing other great people to Paycom
+ Award-winning learning and development programs to enable you to grow long-term with us
**Qualifications**
**Education/Certification:**
+ **Bachelor's Degree**
**PREFERRED QUALIFICATIONS**
**Experience:**
+ **Strategic sales and closing experience**
+ **Experience in a competitive environment with a record of success exceeding goals that may be demonstrated through previous sales experience**
**Skills and Abilities:**
+ **Ability to influence and persuade**
+ **Ability to work in fast paced, ever-changing environments and high-pressure situations**
+ **Ability to de-escalate situations and provide conflict resolution**
+ **Self-directed with the ability to think independently**
+ **Ability to conduct needs assessments for clients**
+ **Ability to manage time and scheduling efficiently**
+ **Professional presence with ability to present to executive decision makers and large groups**
+ **Willingness to help team members by sharing knowledge**
+ **Excellent communication skills (telephone, oral, and written)**
**_Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:_** **_paycom.com/careers/eeoc_**
$95k yearly 24d ago
Energy & Industry Strategic Account Manager
Hilti 4.2
Customer success manager job in Arabi, LA
Ready to Drive Growth with Hilti's Largest Customers? The role of Hilti North America (HNA) Strategic Account Manager (SAM) is to own the relationship of the customers within a specific region represents the largest opportunity for large customer business. This role is responsible for developing executive relationships in partnership with the regional manager and division manager. This includes developing strategic direction and gaining share of wallet through specific strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer's organization. The incumbent in this role deeply understands Hilti's product, software, and service solutions. The Strategic Account Manager will work upstream to deliver value (improve business processes / work methods), establish Hilti as a trusted partner and position Hilti for sustainable and accelerated growth. The Strategic Account Manager will cover approximately 10 large accounts.
What You'll do Make outside, face-to-face sales to an assigned set of customers, often through direct assignment within a geographic area while strengthening the company's position or market shares within the assigned group of accounts Build account development plans for up to ten hierarchies to drive key strategic topics, project and account standards on local opportunities Work under the guidance of strategic business developers to implement framework agreements locally Demonstrate consultative selling; collaborate with the customer to analyze and assess the need for a product or service Demo Hilti products and services in person, face-to-face, with customers. Identify the key roles on a jobsite and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies. Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service) Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory. Participate in construction industry trade organizations to build relationships and network of contacts as well as understand local competitor value offerings in relative trade. What You'll Bring Bachelor's Degree or equivalent work experience, required. Five (5) year prior direct sales experience working directly with customers, required. Previous experience selling to customers in the oil & gas industry, specifically focusing within offshore vertical. Demonstrated success as a Strategic Account Manager or Key Account Manager, or developing key customer accounts, required. Ability to effectively present and influence C-Suite Executive, required. Ability to build relationships and work effectively with all levels of an organization to drive strategy, influencing owner and generating revenue, required. Extensive experience with Salesforce.com platform. Proven ability working on strategic projects that have a longer-term focus. Experience with reading and understanding construction documents, preferred. Previous experience of preparing professional sales presentations and quotes for customers required. Demonstrated abilities with speaking with and selling to senior or executive level leaders in various organizations. Ability to thrive both independently and in a team environment, required. Strong communication, relationship building and networking skills, required. Excellent collaboration skills driven by strong communication skills and business understanding. Proficient computer skills including MS Office Suite and smartphones, required. Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times. What's In It for You In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including:
Medical/Dental/Vision coverage effective on your first day of employment 401(k) plan with dollar-for-dollar matching up to 6%, and fully vested after one year of employment Generous Paid Time Off policy and holidays including two days to give back to your local community Paid parental leave, sabbaticals, military leave Education reimbursement Up to five days per year of back-up daycare Life, accident and disability insurance Employee Assistance Program (EAP), company-paid wellness screenings Opportunities for growth - shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate
How much does a customer success manager earn in Kenner, LA?
The average customer success manager in Kenner, LA earns between $47,000 and $132,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Kenner, LA