Customer success manager jobs in Napa, CA

BuildingPoint Pacific has a need for a Customer Success Manager based at our San Leandro, CA location. The Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. This position is responsible for implementing strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. The Customer Success Manager is also responsible for overseeing all operations of the BuildingPoint Pacific sales support department, including all sales support activities, sales support personnel, providing excellent support to customers and other departments with a focus on customer success, product training and product and application support. The Customer Success & Services Manager is also responsible for the growth and execution of the professional services we provide, such as Scanning and VDC Services. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas. Oversee and establish revenue generating objectives, pricing and billing improvements. Ensures that customer onboarding processes are precisely executed to build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Promote, grow and execute professional services such as training, scanning and VDC services. This includes managing our services personnel and all projects where we are involved. Collaborates with sales, vendors, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed. Establish customer training programs and curriculum. Review and modify Service and support agreements. Be a driving force in customer success objectives. Review and improve on current process and procedures, including but not limited to training and overall team efficiency. Maintain strong relationships with our manufacturers such as Trimble Work with the BPP sales and admin teams on continued improvements. Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible. Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale. Conduct safety meetings, accident investigations, and train department personnel on safe work procedures. Maintain and ensure safe and healthful working conditions as set forth in facility safety program. Maintain liaison with Sales management and communicate frequently with other area managers. Keep current on technical aspects of function and on relevant company, BPp, Peterson and Trimble policies and procedures. Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business. Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations. Verify customer credit and payment requirements prior to initiating work orders. Coordinate parts ordering and delivery as needed. Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards. Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department. Provide technical support and assistance for department activities including failure analysis. Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians. Oversee the inventory and maintenance of department tools, equipment, and supplies. Monitor and maintain department equipment and vehicles in good working order. Occasional travel required to branch stores, conferences, and seminars; Operate company or personal vehicle as needed. QUALIFICATIONS Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of four to seven years of directly related experience in sales management with front line sales experience in vertical construction technology, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license with a satisfactory driving record.

Territory: Sacramento, CA - Psychiatry Target city for territory is Sacramento - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Sacramento, Davis and Folsom. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic and outstanding communication skills Must be computer literate with proficiency in Microsoft Office software Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Previous experience within a specialty product sales force Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder Documented successful sales performance Ownership and accountability for the development and execution of fully integrated account plans Strong analytical background, and experience using sales data reporting tools to identify trends Experience in product launches Previous experience working with alliance partners (i.e., co-promotions) Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is specifically for those potential hires who will work or reside in the state of California, if selected for this role, and may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $117,000 - $145,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Berkeley, CA | Full-Time | On-Site Compensation: $100,000 - $130,000 per year Key Responsibilities: Lead and mentor a team to achieve performance, quality, and service goals. Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations. Motivate, train, and develop team members to perform at their highest potential. Oversee daily operations, including scheduling, workload distribution, and adherence to processes. Foster open and consistent communication with clients, strengthening long-term partnerships. Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues. Monitor and assess team communications to ensure a high level of customer experience. Collaborate with leadership to implement process improvements and drive team performance. Communicate effectively across departments to support client needs and continuous improvement. Qualifications: Minimum 5 years of experience in a customer service or experience management role. Proven ability to lead, coach, and hold a team accountable to defined performance standards. Strong leadership presence with a focus on team development and consistent follow-through Excellent problem-solving, decision-making, and interpersonal skills. Experience with ERP systems preferred. Exceptional written and verbal communication skills. Search managed by: Carly Dilworth Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to: *********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking a Relationship Manager, Commercial Banking to become a critical part of our team. Location: San Francisco, CA Job Responsibilities: Develop and manage new and existing client relationships through superior client service. Keep up to date with local bank competition and community involvement. Act as personal concierge for all commercial banking clients, anticipating their needs and exceeding expectations. Meet established goals by keeping up to date on all Bank products and services, and recommending appropriate products and services to each client. Meet clients in person or on calls, demo products available to the client, and provide assistance with product setup. Collect and analyze information to determine credit worthiness of prospects; present loan recommendations to the Bank's Chief Credit Officer and loan committee(s) as appropriate. Establish, and negotiate when necessary, credit terms including cost, repayment method and schedule, and collateral. Take responsibility for processing and maintaining all loans in the portfolio (e.g., ensure loans are properly risk-rated, borrowers' financial reporting and payments are current). Represent the Bank at community, networking, and trade association functions. Team up with internal partners to enhance the client experience, through continuous improvements. Requirements: College or advanced degree in business or related field, or equivalent work experience. Operational knowledge of commercial banking services and regulations (e.g., credit; depository, cash management and loan products; BSA/AML). Knowledge of and ties to the San Francisco/Bay Area market. Excellent oral and written communication skills with absolute discretion. Proficiency with Microsoft Office, specifically Word and Excel; knowledge of Salesforce. Ability to organize and prioritize amid change. Strong credit and analytical skills. Attention to detail is critical. A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively at all times. To apply please send your resume or inquiry to Sue at ************************** Base salary $110,000 - $160,000 with a highly competitive no cap incentive plan. BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel

Super Duper is a quick service restaurant serving burgers and shakes made with high quality ingredients and slow food values.We are currently interviewing Managers for the San Francisco Bay Area!For the City of San Francisco, the East Bay, and the North Bay.$85K ANNUAL EARNING POTENTIAL! Interested candidates should possess the following qualifications: Super SMILE Super Friendly Super Clean Super Helpful Minimum of two years experience in a full time Restaurant Management position Able to work a management schedule Benefits offered: Competitive salary and bonus program Vacation and Insurance Crossover Health coverage Growth Opportunities Thanksgiving and Christmas Holiday Pay Wellness day Development Bonus Program Dining privileges at our sister restaurants Cell Phone allowance The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Must be able to remain in a stationary position 80% of the time. You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant. All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area. You may be exposed to hot kitchen areas and walk-in refrigerators or freezers Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. REQUIREMENTS Minimum two years of restaurant management experience Flexible availability - able to work days, nights, weekends and holidays. Step into any Super Duper Burger, and youll notice were different. From our famous (free) house-made pickles, to the hand-painted signage, to our cheerful staff, we build our restaurants like we build our burgerssustainably, locally, and with an unwavering commitment to quality. We work with local designers, sign painters, and artisans because it reduces our carbon footprint, and, frankly, because theyre some of the best in the world.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. Key Responsibilities Executive Relationship Management : Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. Strategic Account Planning : Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. Cross-Functional Collaboration : Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. Lifecycle Management: Lead QBRs, executive check-ins and reporting Risk Mitigation : Proactively identify and manage risks to contractaccount retention and client satisfaction. Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. Strong knowledge of the enterprise SaaS customer lifecycle-including onboarding, adoption, value realization, renewal, and expansion phases-and how to apply customer success methodologies across each. Track record of meeting client revenue targets. Strong strategic critical thinking and problem-solving skills. Excellent communication, presentation, and interpersonal skills. Highly agile thinker-comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. Bachelor's degree required. Benefits DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field! Benefits Series A equity Medical, dental, vision, and life insurance 401(k) retirement plan PTO and company holidays Fitness stipend Compensation The base salary range for this position is $110,000-$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

Hiring Manager: Caila MacDonald - Head of Customer Success ✨ TL;DR - Why This Role Matters Scribe is growing fast, and our customers are at the center of everything we do. We're looking for a Customer Success Manager (CSM) leader who can build, coach, and inspire a team of high-performing CSMs to deliver exceptional customer outcomes. This is not a maintenance role - it's a builder role. You'll shape how Scribe scales customer success as we continue to expand, from developing playbooks to coaching CSMs through complex customer journeys. You'll work closely with cross-functional partners in Sales, Product, and Marketing to drive engagement, retention, and expansion across a rapidly growing customer base. If you love rolling up your sleeves, developing people, and building systems that elevate customer experience - this is a rare opportunity to do all three at once. 📌 About the Role As a Customer Success Manager at Scribe, you will: Lead, coach, and develop a team of 8-10 talented mid-market Customer Success Managers - reinforcing a company culture of growth, accountability, and excellence. Advise your team in crafting account strategies that drive health and maximize NRR outcomes. Develop playbooks and templates that scale best practices for onboarding, adoption, renewals, and expansion. Serve as a point of escalation for customer challenges - resolving issues with empathy, urgency, and a bias for solutions. Operationalize success, using data to inform performance management, identify trends, and drive continuous improvement. Collaborate cross-functionally with Sales, Product, Marketing, and Support to improve the end-to-end customer journey. Drive continued growth through interviewing and onboarding new team members. 🌎 Location While we're a globally distributed team, this role requires you to live permanently within the United States. You'll be supporting a team based in London, San Francisco, and everywhere between. 🧩 What Makes You a Great Fit 2+ years managing a Customer Success team in a fast-paced SaaS, ideally PLG (product-led growth), environment. Proven experience coaching and developing talent - you're passionate about helping others succeed. Proven ability to provide strategic recommendations that drive customer adoption and retention - you thrive in customer engagements and model top-notch customer-facing skills for your team. Proven ability to manage escalated customer situations and build trust - you don't shy away from a challenging conversation. Strong communicator who can inspire, challenge, and motivate a team while providing clear, actionable feedback. Data-driven mindset - you use insights to guide your team, forecast renewals, and improve processes. Collaborative partner who builds trust across teams and departments. Thrives in ambiguity - you're energized by testing, iterating, and building from scratch. 🚫 This Role Is Not for You If You're looking to simply manage an existing process - this role is about building. You're not excited about coaching and developing others. You prefer consistency over experimentation - this is a high-growth, evolving environment. You're uncomfortable holding yourself and others to high-performance standards. 👋 About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to ensure work gets done right, and see how to do it even better. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We're growing fast - since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. 🛠️ How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values: Accelerate impact Raise the bar Make our users heroes Clear is kind Rapid learning machine One team one dream 💰 Compensation We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location. $135,000 - $190,000 (80/20 split) + Equity + Benefits 🎁 Full-Time US Employee Benefits Include Incredible teammates: Work alongside some of the nicest and smartest people you'll ever meet. Ownership mindset: We're all owners here, literally. Employees receive equity in Scribe, sharing in the company's long-term success. Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents. Time to recharge: Flexible paid time off, plus company holidays to rest and reset. Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future. Support for growing families. Paid parental leave to help you care for and bond with your growing family. Lunch, on us: SF-based employees receive daily catered lunches at our office. Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler. Level up your home office: Remote? Hybrid? Wherever you work, we'll support your setup with a home office stipend. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About This Role: We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position. What You'll Be Working On: Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements. Customer Advocacy: Work on case studies to highlight customer successes. Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals. Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions. Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment. Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities. Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients. Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services. Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention. What You'll Bring to the Team: Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred. Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment. Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms. Interpersonal Skills: Excellent interpersonal, communication, and presentation skills. Relationship Building: Demonstrated ability to build relationships at all levels within an organization. Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets. Benefits: Hybrid work schedule Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc Pet-friendly offices 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app Company paid commuter benefit; $200 per pay period Compensation: Compensation will be paid between $140,000 and $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job Description Location: San Francisco, CA, Onsite, Full-Time About the Role We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies. We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory. Responsibilities Onboard new customers and ensure their success with the platform Build and refine renewal processes Create and update guides and resources in the Knowledge Base Resolve ongoing customer issues, acting as a trusted partner Collaborate with Sales to identify opportunities for account expansion Provide product feedback to Engineering and Product teams to drive platform improvements Requirements 2 years of work experience as a customer success manager or related field. Deep understanding of recruiting processes and challenges Highly organized, capable of managing multiple customer threads simultaneously Product-minded and solution-oriented Located in or willing to relocate to San Francisco, CA (onsite 5 days/week) Nice to Have Experience as a recruiter or sourcer Familiarity with Product-Led Growth strategies Compensation & Benefits Base salary: $100K to $160K, depending on experience Comprehensive benefits including medical, dental, and vision Lunch stipend

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor's degree or higher 1-5 years of customer success and/or account management Strong written and verbal communication skills, including comfort with presenting to senior executive audiences Empathy for customers, and passion for helping them Demonstrated ability to manage ambiguity and apply problem-solving skills High attention to detail and accuracy Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: Experience working for an enterprise SaaS company Experience servicing commercial real estate firms Interest in commercial real estate Familiarity with SQL and Salesforce The Perks & Culture: Medical, dental, & vision insurance. Flexible Spending Account. Paid Parental Leave. 401(k). Company sponsored commuter benefits. Flexible time off policy. Hybrid work policy - 3 days in office requirement (Tues/Wed/Thurs). Monthly wellness reimbursement. The estimated pay range for San Francisco, CA candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

ManageCasa is the all-in-one property management software built for HOAs, community associations, and rental property managers. We help property professionals streamline accounting, communication, operations, and resident services-backed by unmatched human support and AI-powered technology. Our mission is simple: make property management simple, innovative, and scalable. Position Summary We are looking for a proactive, metrics-driven Customer Success Manager (CSM) to own the entire customer lifecycle from onboarding and adoption to renewals, upsells, and advocacy. You'll be the trusted partner who ensures customers achieve their goals with ManageCasa, while driving measurable outcomes in retention, expansion, and customer satisfaction. Key Responsibilities1. Onboarding New Customers Guide customers through setup, data migration, and implementation. Provide tailored training and resources to ensure adoption. Customize onboarding based on customer segment (SMB, Mid-market, Enterprise). Partner with Sales and Support to deliver a seamless handoff. 2. Customer Relationship Management Build strong, long-term relationships with key stakeholders. Conduct regular check-ins, QBRs/EBRs, and success reviews. Serve as the main point of contact for strategic accounts. 3. Product Adoption & Engagement Monitor product usage and proactively address low engagement. Drive adoption of features that align with customer goals. Educate customers on new features, integrations, and best practices. 4. Customer Retention & Renewals Identify early risks of churn and act to resolve them. Own renewal conversations in collaboration with Sales. Maintain and improve Net Revenue Retention (NRR) across your accounts. 5. Upsell & Expansion Identify upsell and cross-sell opportunities. Partner with Sales to present and close expansion opportunities. Ensure customers see increasing ROI and value over time. 6. Customer Advocacy & Feedback Encourage happy customers to provide testimonials, referrals, or case studies. Gather and share customer feedback to influence the product roadmap. Represent the “voice of the customer” across internal teams. 7. Data Monitoring & Reporting Track health scores, usage trends, and satisfaction metrics in HubSpot CRM. Provide internal reporting on retention, churn, and upsell performance. Use data to prioritize customer engagement and outreach. 8. Support Coordination Escalate technical issues and ensure timely resolution. Bridge communication between customers, support, and engineering. Ensure customers experience a smooth, low-friction support journey. Key Metrics (Success will be measured by): Net Revenue Retention (NRR) Customer Churn Rate Customer Health Score Customer Lifetime Value Product Usage & Adoption Rates Net Promoter Score Time to Value Qualifications 3+ years of experience in Customer Success, Account Management, or related SaaS role. Proven track record in retention, renewals, or upsells. Excellent communication, relationship-building, and negotiation skills. Highly organized with strong problem-solving abilities. Proficiency with CRM tools (HubSpot preferred). Knowledge of property management or accounting software a plus. Comfortable working in a fast-paced startup environment. Why Join ManageCasa? Competitive salary + performance-based commission on upsells/renewals. Be part of a fast-growing SaaS company transforming property management. Formal onboarding program and ongoing career development. Collaborative team culture with clear growth paths. Opportunity to make a real impact on customer success and company growth.

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Lambda's mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. One person, one GPU. If you'd like to build the world's best deep learning cloud, join us. *Note: This position requires presence in our San Francisco office location 4 days per week; Lambda's designated work from home day is currently Tuesday. What You'll Do Understand customer needs and align on a joint success plan; deliver on agreed upon objectives to maximize customer value Act as a trusted advisor to customers; identify and build relationships with stakeholders across a broad range of roles, including influential end-users, decision makers, and executives. Quantify customer health by measuring and reporting on adoption, frequency and severity of support escalations, and overall sentiment of key contacts. Collaborate closely with Account Executives and other cross functional teams assigned to your accounts to foster growth and retention Bring skills and growth mindset to fluently explain Lambda's product offering and engage on a technical level with the customer, however you also know when to loop in internal subject matter experts and have the necessary internal relationships to effectively do so Act as project manager to ensure a world class customer experience, including successful cluster handoff and onboarding; proactively manage customer expectations during their end-to-end journey with Lambda Understand Lambda's product roadmap and communicate it to customers. Identify any feature gaps and, depending on your assessment of impact and urgency, act as internal customer champion to get them addressed Maintain detailed and continuous communication with customers to ensure health and satisfaction, including quarterly business reviews with key stakeholders You You have at least 8 years prior experience working in Customer Success or equivalent department. You have strong written and verbal skills, you have the ability to de-escalate any situation and speak transparently to our highest tier of customers. Technical knowledge in Cloud Infrastructure and empathy for the day in a life of a AI Researcher / ML Engineer strongly preferred You are process oriented and have a strong desire to work collaboratively to not only maintain a process but seek to improve upon it. You are an active team player, self-starter, and multitasker who can quickly adjust priorities. You are proficient with productivity and project management tools (i.e. G-Suite, Salesforce, Slack, Notion); experience with Vitally Customer Success Platform preferred; curiosity and willingness to adopt new tools and ways of working Nice to Have Technical knowledge in manufacturing, Cloud, IT, Server, AI, ML or related fields. Knowledge of Monday, Front and Vitally Salary Range Information This is a salaried non-exempt role, eligible for overtime. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, ~400 employees (2025) and growing fast We offer generous cash & equity compensation Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove. We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Health, dental, and vision coverage for you and your dependents Wellness and Commuter stipends for select roles 401k Plan with 2% company match (USA employees) Flexible Paid Time Off Plan that we all actually use A Final Note: You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities: Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications: Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications: Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. The base salary range for this position is 86,000 - 132,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.