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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Moyock, NC
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-52k yearly est. 13d ago
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Account Manager, Point of Care and Molecular - Virginia
Quidelortho
Customer success manager job in Virginia Beach, VA
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are seeking an Account Manager, Point of Care/Molecular in Virginia. The Account Manager, POC/MDx is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho Point of Care (POC) product lines including Sofia, Triage and Molecular (MDx). This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience. This is a field-based sales position located in and supporting the Virginiaterritory.
The Responsibilities
Drives sales with current customers for all POC, MDx, and Triage products, instrumentation, and services offerings within an assigned territory or list of named accounts. Meets equipment revenue targets.
Grows menu for POC business by creating value for customers beyond features and price, and delivers solutions that meet customer needs
Maximize customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats.
Builds productive and strong collaborative relationships with distribution partners to drive sales revenue and profitability.
Provide timely and accurate sales forecasts, activity, account updates, and reports via CRM system; effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process.
Represents QuidelOrtho at trade shows and professional meetings.
Provides or facilitates training on QuidelOrtho POC, triage, and molecular diagnostics products to customers and distributor representatives as required.
Partners and collaborates with other within our sales organization to retain and expand menu as well as understands and executes IDN strategy.
Meets or exceeds established touchpoints per week.
Perform other work-related duties as assigned.
The Individual
Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required:
Education: Bachelor's Degree
Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales.
Sales and/or technical experience in the medical device/life science/diagnostic market required.
Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance.
Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans.
Ability to deliver results while working in a highly independent and fast-paced team environment.
Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Entry-level people management and people development skills.
Manages complex sales cycle internally and externally.
Ability to analyze financial data and generate logical strategies and plans based on analysis.
Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint) is required.
Strong presentation and negotiation skills.
Proficiency in selling with digital assets.
Solid communication skills - written and verbal.
Ability to uphold and support individual and company values.
High degree of ethics and professionalism while interacting with customers, vendors, and co- workers.
Ability to handle confidential information is required.
Ability to work under general supervision following established procedures required.
This position is not currently eligible for visa sponsorship.
Travel: Up to 70% domestic overnight travel.
Preferred:
5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales.
Experience with hospital or physician office sales, distributor sales, and/or national accounts is preferred.
QuidelOrtho employees
: Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years' experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered.
Key Working Relationships
Customers: Serve as main point of contact for existing POC/Triage/MDx customers.
Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Coordinates account coverage and strategy with cross functional Account Managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed.
Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed.
Distribution Partners: Works with Channel team to support customer purchasing through distributors.
Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics.
QuidelOrtho Management: Interact with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize achievement of corporate goals, and collaborate with other areas of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)
The Work Environment
Typical outside sales environment. Must have the discipline, organizational skills and self-motivation to work autonomously in a home office environment.
The Physical Demands
Must be physically able to travel up to 70%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people and customers, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job you are regularly required to use hands and fingers to handle or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $100,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .
#LI-AC1 #LI-Remote
$80k-100k yearly 1d ago
Customer Success Manager Senior- State Contracts
Renaissance 4.7
Customer success manager job in Virginia Beach, VA
When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
**Job Description**
The CustomerSuccessManager Senior is a strategic leader within the CustomerSuccess organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership.
**In this role as a CustomerSuccess Senior, you will:**
+ Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts.
+ Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance.
+ Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
+ Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership.
+ Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customersuccess.
+ Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed.
+ Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies.
+ Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes.
+ Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements.
+ Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements.
+ Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations.
+ Mentor and provide functional leadership to program managers and customersuccess professionals, setting standards for excellence and scalability.
+ Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations.
+ Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices.
+ Perform additional duties as assigned in support of organizational goals.
**For this role as a CustomerSuccess Senior, you should have:**
+ Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination.
+ Demonstrated successmanaging **high-risk, high-impact state or government contracts** in regulated environments.
+ Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** .
+ Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** .
+ Exceptional executive communication and stakeholder-influence skills.
+ Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions.
+ Proven experience influencing cross-functional teams and senior leaders without direct authority.
+ Strong leadership, coaching, and mentoring skills.
**Bonus Points:**
+ 7+ years of experience in program management, assessment operations, customersuccess, or implementation within education, edtech, or assessment organizations.
+ Extensive experience working directly with **State Departments of Education** and state assessment initiatives.
+ PMP or equivalent program management certification preferred.
Additional bonus for hitting CSM targets applies. #LI-Remote
**The below compensation range is based on national market data and may vary by experience and location.**
Salary Range
$68,000-$93,500 USD
**Benefits for eligible US employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
**Equal Opportunity Employer**
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here .
**Reasonable Accommodations**
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) .
**Employment Authorization**
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: ***************************
$68k-93.5k yearly 10d ago
Customer Success Manager
Kiddom 4.0
Customer success manager job in Virginia Beach, VA
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The CustomerSuccessManager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the CustomerSuccess Leader.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will...
Build, manage, and foster relationships with our Virginiacustomers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
Serve as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia's state and local needs.
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
Participate in onsite visits to support district initiatives, professional learning, and customer's needs
Responsibilities will evolve with your ability to contribute to the team
What we're looking for...
Location in Virginia (preferably South Virginia)
BA or BS degree or higher
At least 3 years relevant experience in project management, account management, implementation/product specialist, or customersuccess role at a technology company
Experience using and/or implementing High quality instruction materials (HQIM)
Experience with set-up, configuration, or administration of a SAAS software product
Education field experience, and/or experience as a successmanager in ed-tech
Strong empathy for educators
Passion for improving education equitably
Ability to travel 30% of the role
Bonus:
Deep familiarity with Virginia DOE standards, adoption cycles, and district procurement
Proven ability to manage complex, multi-stakeholder accounts across rural districts
Strong data fluency for driving adoption and renewals
$70,000 - $90,000 a year
Bonus Structure: Additional $15K OTE - Prorated to start date
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership
(in participating locations)
* Flexible vacation time policy (subject to internal approval).
Average use 4 weeks off per year.
* 10 paid sick days per year
(pro rated depending on start date)
* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents.
Meant to supplement benefits offered by State.
*
Commuter and FSA plans
Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
$70k-90k yearly Auto-Apply 36d ago
Manager, Tax - Private Client
Forvis, LLP
Customer success manager job in Norfolk, VA
Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth.
The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert.
What You Will Do:
* Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations
* Developing, building, and managing client relationships as part of the proposal process
* Participating in networking activities to further expand business opportunities and client relationships
* As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges
* Assisting with managing, developing, and coaching professional tax staff
* Reviewing and managing projects prepared by tax associates and seniors
* Effectively delegating responsibilities to others and monitoring efforts of engagement teams
* Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology
* Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing
Total Rewards Package:
* Market competitive salary
* Individual and Company Performance Based Bonus
* Multiple promotion cycles offered per fiscal year
* Market competitive benefits package
* Hybrid work schedule
Minimum Qualifications:
* 5 years or more of related experience in public accounting, law firm, or trust department
* Bachelor or graduate degree in accounting, finance, or a related field
* CPA license or J.D. degree and bar admission
* Experience managing multiple client engagements
Preferred Qualifications:
* Master's degree in Taxation or Law degree
* Experience with OneSource tax software
#LI-RICH
#LI-CW1
$84k-134k yearly est. 5d ago
Strategic Account Manager
Colonialwebb Contractors 4.4
Customer success manager job in Newport News, VA
We are seeking an experienced Strategic Account Manager that will use their polished relationship building skills and strong commercial HVAC knowledge to grow our business in the Chesapeake area. Strategic Account Managers discover customer needs, diagnose problems, design solutions, and deliver value. They are our customers' most trusted advisor.
Who we are:
At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.
Perks of joining ColonialWebb
* Competitive salary
* Career development and progression
* 401(k) plan with company match
* PTO and paid holidays
* Excellent medical, dental, life, vision and disability benefits
* Employee Assistance Program
* Employee referral incentives
A day in the life:
* Act as primary manager of the customer relationship and related communication
* Identify and understand work opportunities-current and future, across all areas of our business (i.e., maintenance, repair, installation)
* Continuously pursue the delivery of unbelievable customer service
* Understand the win-win equation specific to each customer, and with that insight, develop a retention strategy that is unique to the customer
You should have:
* Commercial HVAC sales experience, including a successful track record of managing accounts
* Associate's or Bachelor's degree, or master level field experience
* Mechanical aptitude including experience with hydronic systems
* Industry certifications are preferred (i.e., Certified Energy Manager, PE, LEED accreditation
* Skilled in developing commercial HVAC maintenance and installation/retrofit estimates
* Skillful listener, with excellent communication, interpersonal, and customer service skills
EOE M/W/Disability/Vets
To start your application, select "Manual entry" if you do not want to upload a resume. If you have a Word version of your resume, select "Upload Resume", upload it and it will parse your information into the application. For technical assistance with your application, contact our support team at **************. We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:
$68k-118k yearly est. 3d ago
Manager, Client Services | SIU
Sedgwick 4.4
Customer success manager job in Norfolk, VA
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Manager, Client Services | SIU
**PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Performs client renewal and Client Service Instruction preparation for assigned clients.
+ Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
+ Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
+ Educates the client on loss data - drivers of cost impacting assigned programs.
+ Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
+ Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
+ Coordinates client contracts.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travel as required.
**SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
**Experience**
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity.
**Skills & Knowledge**
+ Strong understanding in one of the following areas: workers compensation, liability and disability claims management
+ Strong understanding of client location coding parameters, banking methodology, and claims operating systems
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Ability to work in a team environment
+ Ability to handle conflict and confront challenging issues in a fast work environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is **$90,000 to $100,000** . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **Always accepting applications.**
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
$90k-100k yearly 60d+ ago
Customer Service Manager
International Paper 4.5
Customer success manager job in Petersburg, VA
** Customer Service Manager **Pay Rate:** $69,500 - $92,600 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift:**
Salaried/Full-Time/Onsite
**Physical Location:**
2333 Wells Rd.
Petersburg, VA 23805
**The Job You Will Perform:**
+ Responsible for providing overall direction and leadership to the customer support team.
+ Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
+ In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
+ Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
+ Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
+ Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
**The Skills You Will Bring:**
+ High school diploma or GED
+ Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.
+ Preferred computer data-entry experience
+ Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred.
+ Builds Effective Teams
+ Collaborates
+ Customer focus
+ Decision quality
+ Directs Work
+ Drives Engagement
+ Ensures Accountability
+ Manages conflict
**About Us**
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
**The Career You Will Build:**
Leadership training, promotional opportunities
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************.
**Job Identification** 2000463
**Job Schedule** Full time
$69.5k-92.6k yearly 9d ago
Community Engagement Manager
Langley Federal Credit Union 4.2
Customer success manager job in Newport News, VA
The Community Engagement Manager develops and manages partnerships that strengthen Langley Federal Credit Union's community impact and business growth. They work directly with the Chief Impact Officer to design and implement initiatives with local governments, educational institutions, corporate entities, and nonprofit organizations. This position drives both community and business outcomes by promoting Langley's products and services through financial education and by managing outreach programs and inclusion initiatives to expand Langley's presence and recognition in the community, especially in underserved markets.
Essential Functions, Duties, and Responsibilities:
Develops and maintains strategic partnerships with colleges, universities, public schools, corporate entities, nonprofits, and local governments to drive business development, expand brand visibility, and advance Langley's community presence.
Identifies and leads community-based initiatives that support business growth, member acquisition, and market expansion, with a focus on high-impact opportunities across Hampton Roads, Richmond, and Raleigh.
Leads cross-functional community initiatives from concept through execution, managing timelines, stakeholders, deliverables, and outcomes to ensure alignment with organizational goals.
Plans and executes community engagement programs, including financial education seminars, service events, and sponsorships that support Langley's strategic and business objectives.
Serves as project champion for assigned initiatives, maintaining accountability for planning, execution, timelines, and measurable results.
Represents Langley at community events, business forums, and meetings with senior organizational and government leaders, strengthening relationships and advancing strategic partnerships.
Facilitates and delivers financial education programming to diverse audiences, supporting Langley's mission to improve financial wellness and community trust.
Collaborates with internal partners, including Marketing, Member Experience, Commercial, and the Langley Foundation, to ensure coordinated execution and alignment with philanthropic and business priorities.
Tracks performance metrics and outcomes, providing data-driven insights and recommendations to the Chief Impact Officer regarding partnership effectiveness and business impact.
Qualifications:
Bachelor's degree in Business, Marketing, Communications, Public Administration, or a related field preferred, or an equivalent combination of education and experience.
Minimum four years of professional experience in community engagement, business development, or partnership management, including:
Demonstrated ability to create and convert community relationships into measurable business outcomes, including brand growth and member acquisition.
Experience leading cross-functional initiatives, managing timelines, stakeholders, and deliverables to achieve defined objectives.
Experience facilitating public presentations and managing financial education or community-based programs.
Proven ability to engage senior leaders, public officials, and community stakeholders.
Reliable, independent transportation is required, including consistent access to a personal vehicle for frequent regional travel, often on short notice. Rideshare services and public transit do not meet this requirement.
Familiarity with financial services, community development, or corporate social responsibility programs preferred.
Our Keys to Success:
All Langley employees are expected to demonstrate the following Keys to Success, which reflect our shared cultural and behavioral expectations.
Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:
The physical demands described here are representative of those required to perform the essential functions of this position successfully. While performing the duties of this job, the employee is frequently required to sit, sometimes for extended periods in a vehicle, use hands, talk, and hear. The employee is occasionally required to stand, walk, and lift up to 10 pounds. Specific vision requirements include close vision and color distinction. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Working Conditions:
Work is performed primarily in an indoor, climate-controlled office environment with moderate noise levels. Travel within Langley's service regions (Hampton Roads, Richmond, Raleigh) and attendance at evening or weekend events will be required. Noise levels, hazards, and climate in environments outside of Langley facilities can vary significantly but are unlikely to reach extreme levels.
Langley Federal Credit Union provides equal employment opportunities and will provide reasonable accommodations for qualified individuals with disabilities.
This job description is not intended to include all functions, duties, or responsibilities that may be required of the employee. Functions, duties, projects, and responsibilities may change, or new ones may be assigned at any time, with or without notice.
$97k-121k yearly est. 12d ago
Customer Service and Kitchen Staff
Mid Atlantic Dairy Queen
Customer success manager job in Courtland, VA
We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking.
We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus!
All Employees Enjoy:
Employee meal discount program
An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen
Full Time Employees Enjoy:
Paid Vacation
Paid Holidays
Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week.
Retirement plans available to qualified employees please inquire if interested.
DQ operators have been providing consumers with crave-satisfying treats and food since 1940.
Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads.
Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans.
We are an Equal Opportunity Employer!
$51k-98k yearly est. Auto-Apply 60d+ ago
Sales Manager - Consumer Direct Channel & Realtor Referral Growth
CMS Mortgage Solutions Inc.
Customer success manager job in Virginia Beach, VA
Job DescriptionSalary:
Why CMS Mortgage?
At CMS Mortgage, we dont just close loans we build careers, empower teams, and set new industry standards. With licenses in 25 states and an award-nominated team, were on a mission to scale fast and impact lives nationwide. Join us as a Sales Manager and lead the transformation of our Consumer Direct Channel, all while empowering loan officers to maximize their realtor referral success. This isnt just a job its a career in the making.
Role Highlights:
As the Sales Manager, youll take the reins of our Consumer Direct Channel, where youll build and scale a robust pipeline of consumer-driven leads through top-tier digital strategies. But thats just the beginning. Youll also play a crucial role in coaching our loan officers, arming them with the tools, training, and insights to create and nurture powerful realtor referral channels.
What Youll Do:
Lead the Consumer Direct Channel: Build a direct-to-consumer powerhouse with targeted digital marketing, including social media, paid ads, PPC, and more.
Empower Loan Officers: Collaborate with our loan officers to grow their realtor referral channels, providing personalized strategies, proven methods, and ongoing support.
Drive Results & Scale Impact: Track key performance metrics (KPIs) to ensure were always on target and finding new ways to improve.
Foster a Culture of Growth: Be a part of our mission to help loan officers expand their client networks and thrive in both the Consumer Direct and Referral models.
What Were Looking For:
Experience: 5+ years in sales management, preferably within the mortgage, finance, or real estate industry.
Leadership: A proactive leader with a passion for training and motivating teams.
Analytical Insight: Ability to use data to drive decision-making and growth strategies.
Innovative Mindset: Comfortable with rapid change, you bring fresh ideas and a creative approach to building scalable channels.
What Youll Get:
Competitive base salary + performance-based commissions.
Opportunity to be part of an award-winning company in a pivotal growth phase.
Access to industry-leading training and development resources.
A supportive, ambitious culture focused on teamwork, integrity, and impact.
Ready to elevate your career in mortgage sales with CMS Mortgage? Apply now to shape the future of consumer-direct mortgage sales and make a difference!
$102k-145k yearly est. 29d ago
MGR, Export Trade
CMA CGM Group 4.7
Customer success manager job in Norfolk, VA
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
The Trade Manager is responsible for developing and executing the Export Trade Desk Tactical Plan in collaboration with string-specific Trade Management. This role will work closely with HO Line Management, CCA Trade Managers, and the Director Export Trade to set and achieve volume, revenue, contribution, and empty cost avoidance targets for trade commodities.
Functions & Duties
List all major responsibilities of the position in the order of importance. Provide a one or two line description for each function.
Description
% of Time Spent
* Develop annual budgets and business plans for trade commodities on a string-specific basis, in consultation with relevant HO Line Management and CCA TradeDaily
* Collaborate with Sales, Trade Managers, and Trade Directors to establish weekly volume targets, sales volumes, and financial goals. Monitor and adjust progressive target plans by region, customer, and commodity Daily
* Maintain proactive communication with sales regions, service delivery teams, and HO Line Management to ensure budgeted goals are met or exceeded. Conduct joint sales calls and regional conference calls as Quarterly
* Prepare monthly analyses of volume, revenue, and contribution reports. Develop corrective action plans to address deviations from budget and report results to the Director, Export Choose an item.
* Drive customer solicitation and develop new business Choose an item.
* Establish Trade commodities pricing guidelines and policies in collaboration with Trade Managers. Make necessary adjustments to achieve Trade Tactical Choose an item.
* Conduct pre-business plan research and analyze competitors' services and capacity changes. Evaluate market segment growth rates and document competitive advantages of CMA CGM (America) LLC Choose an item.
* Identify sales opportunities at origin and destination
* Negotiate rates and volumes directly
* Update Lara Quotation Module and ensure pricing decisions comply with FMC rules
* Forecast weekly and monthly volume, revenue, and equipment
* Define and monitor Key Performance Indicators (KPIs). Audit results on a weekly, monthly, and quarterly basis.
* Review monthly trade financial results and cost savings initiatives with Trade Management. Recommend improvements and address sub-optimal container
* Liaise with HO and destination office associates on destination free time issues for demurrage
* MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Knowledge, Skills, Abilities
KSAs are the attributes required to perform a job and are generally demonstrated through qualifying service, education, or training. State the MINIMUM required knowledge, skills and abilities (not preferred) which is needed to perform the required functions of the position.
* Excellent written, verbal, and interpersonal communication skills.
* Strong management and leadership skills.
* Excellent problem-solving abilities.
* Proven track record of accountability and achieving results.
* Ability to manage multiple tasks simultaneously.
* Proficient in Microsoft Office applications (Excel, Word, Outlook).
* Knowledge of various grain products and production methods.
* Established network and familiarity with key companies in the agriculture segment.
* Commercial experience working with internal (sales) and external customers preferred.
* Knowledge of various grain products and production methods.
* Established network and familiarity with key companies in the agriculture segment.
* Commercial experience working with internal (sales) and external customers preferred
Qualifications
Indicate the minimum and preferred education and experience required to successfully perform the functions of this position.
Education
Required/Preferred
Education Level
Description
Required
High School Diploma or GED
Preferred
Bachelor's Degree
Work Experience
Experience
Years of Experience
Description
General Experience
3-5 years
Industry Experience
1-3 years
Come along on CMA CGM's adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_**********************
Nearest Major Market: Hampton Roads
$60k-88k yearly est. 11d ago
Account Manager - Water Treatment Chemicals
Veolia 4.3
Customer success manager job in Norfolk, VA
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description
Join Veolia as an Account Manager in our Chemical Solutions and Monitoring (CSM) division and be at the forefront of innovation and sustainability!
About This Opportunity
We're seeking an experienced Account Manager in CSM to work closely with customers across diverse industries, creating advanced chemical water treatment solutions. You'll be more than a sales professional - you'll be a trusted technical advisor developing deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection.
What You'll Do
* Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications
* Strategic Communication: Write and deliver Technical Service Reports that analyze customer data, interpret results, and drive continuous improvement initiatives
* Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
* Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection
* Revenue Growth: Meet and achieve annual revenue targets while managing margin reviews, price escalations, and commercial negotiations
* Business Development: Maintain a healthy sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
* Safety Excellence: Work safely at all times, following all EHS policies and procedures
Qualifications
What We're Looking For
Education & Experience:
* Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 8+ years of direct experience in the field and water treatment industry will also qualify, high school education is required.
* Chemical water & process treatment experience
* 4+ years of technical sales experience with demonstrated success in account management, revenue growth, and customer relationship building
* Experience with consultative selling and technical solution development
* A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify).
Preferred Qualifications:
* Experience in direct sales, customer service, account management, or industry operations is a plus!
* Proficiency in computer skills, including Google Docs, Google Sheets and Google Slides
* Inclusive communication and technical (computer) skills will come in handy.
Key Characteristics:
* Technical curiosity and superior problem-solving skills
* Strong interpersonal and communication abilities
* Customer-focused mindset with active listening skills
* Excellent time management in fast-paced environments
* Ability to work independently and as part of a collaborative team
* Comfortable working in industrial environments
* Openness to continuous learning and professional development
What Success Looks Like:
* Build and maintain strong customer relationships that drive account growth
* Develop innovative solutions that deliver measurable value to customers
* Contribute to team revenue goals through strategic account management
* Present technical solutions and business cases to key stakeholders
* Identify and pursue new business opportunities within your territory
Additional Information
Why Veolia?
Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection.
This position includes incentive compensation eligibility and account assignment opportunities.
Ready to advance your career while making a difference in water treatment and sustainability? Apply today!
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We're an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace.
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of Veolia, and no fee will be due.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
$65k-108k yearly est. 40d ago
Catering Sales Manager!!
Wyndham Virginia Beach Oceanfront
Customer success manager job in Virginia Beach, VA
The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve.
Job Description
Wyndham Virginia Beach Oceanfront, a full-service hotel, is looking for an experienced Catering Sales Manager to ring in the New Year with our talented team! As the Catering Sales Manager, the individual will be responsible for both room revenue and food & beverage services for their designated market(s). The right candidate will be responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territories to positively impact hotel revenues, in correspondence with meeting and/or exceeding goals.
Other fundamental duties include, but are not limited to:
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Previous Sales and Catering experience in hospitality, or a related field, is required.
This will be a full-time, salaried position with excellent benefits available. Long hours are sometimes required.
All applicants are subject to a background check.
Interested and qualified candidates, please reply directly to this ad with your resume for immediate consideration for this exciting career opportunity!
Qualifications
· College course work in related field helpful.
· Experience in a hotel or a related field preferred.
· High School diploma or equivalent required.
Additional Information
This will be a full time, salaried position.
We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.
$54k-72k yearly est. 1d ago
Catering Sales Manager
Crescent Careers
Customer success manager job in Virginia Beach, VA
Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join us on our Sales & Marketing team. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K
matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you.
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Here is what you will be doing each day:
Manages the sales efforts for the property including local corporate and social catering.
Responds to incoming catering opportunities for the property.
Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.
Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
Designs, develops and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Develops and manages catering sales revenue and operation budgets and provides forecasting reports.
Develops menus that drive sales.
Assists with selling, implementation and follow-through of catering promotions.
Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership.
Handles social, government and corporate catering opportunities.
Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.
Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue.
Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Interacts effectively with sales, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops a close working relationship with operations to execute strategies at the property level.
CI-TY experience preferred but not required.
2 years of catering sales experience.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
$54k-72k yearly est. 3d ago
Catering Sales Manager - Cavalier Resort
Phr Hotels and Resorts
Customer success manager job in Virginia Beach, VA
Solicit, book, plan, upsell and turnover events/functions to catering operations/banquets team while maximizing the banquet space to meet/exceed sales goals.
Responsibilities
Understand the target market segment(s) and sales plan (by segment, year, and month) for achieving the established sales booking goal.
Continually upsell the client with themes, décor, menu selection, space planning over and above the contracted food and beverage minimum and to deliver the desired experience.
Establish lead sources for each target market segment and develop solicitation plan to meet weekly sales activity quotas: calls, site visits, and outside calls.
Report progress punctually and proactively with the Director of Catering and Convention Services on planned and actual activity in daily pre shift, 1 on 1 meeting, and daily business review.
Follow the steps in the Group Sales Operating Plans to set up a customer, record solicitation activity, and prepare contracts in the CRM.
Use Selective Sell Guidelines and rates, dates, space, and menus approved in Daily Business review prior when extending sales contracts to clients.
Elevate any nonstandard or post sale request to the DOCCS for review and approval.
Cultivate sales relationships with contacts identified as realistic sources of business and use sales and marketing entertainment allocated funds effectively.
Participate in any Gold Key/PHR or franchise related sales programs including responding to brand generated leads.
Prepare and distribute accurate and timely Banquet Event orders (BEOs).
Attend Daily Business Review Meetings presenting new business for approval.
Actively participate in sales presentations, property tours and customer meetings
Professionally represent the hotel in community, at industry organizations and events and while entertaining clients.
Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested
Qualifications
Type
Qualification
Education
More than two years of post high school education, but less than a degree from a four year college
Experience
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s)
Skill
Requires thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must posses communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls
Skill
Sound people and interactive skills.
Ability to work independently, self motivated.
Strong multi tasking and organizational skills.
Clear written and verbal communication skills.
Education
Some college required.
Experience
Prior experience as a catering sales manager in an upscale full service hotel environment.
$54k-72k yearly est. Auto-Apply 5d ago
Account Manager (55878)
The Hiller Companies, LLC 4.3
Customer success manager job in Chesapeake, VA
The Hiller Companies, LLC has an immediate opening for Account Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Account Manager is responsible for generating new business and supporting the growth in the fire alarm, sprinkler, and suppression business. The Account Manager should have experience in owner direct sales as well basic understanding the plan and spec market, preferably in a large organization where they have gained experience and appreciation for a disciplined approach to account management and the competitive bid process. The position requires multi-faceted technical and sales skilled individual to expand our market share and support the overall service revenue growth strategy.
Key Responsibilities:
* Identify and pursue new business opportunities within the assigned territory or market segment.
* Conduct market research to understand customer needs, industry trends, and competitor offerings.
* Generate leads through networking, cold calling, referrals, and other sales strategies.
* Collaborate with the sales team and management to develop effective sales strategies and marketing initiatives.
* Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
* Conduct regular site visits, review inspection reports, assess clients' fire protection needs and offer appropriate solutions.
* Prepare technical scope of work proposals and presentations.
* Follow through on sold projects to ensure satisfactory completion. Ensures a smooth "sale to operations" turnover and monitor's progress.
* Actively involved and participates in civic and professional industry organizations.
* Provide technical expertise and guidance to customers regarding fire protection systems, equipment, and compliance with industry regulations.
* Collaborate with and cost review opportunities with internal teams, such as operations project managers and technicians, to ensure smooth execution of services and projects.
* Prepare regular sales reports, forecasts, and analyses for management review.
* Maintain a qualified funnel of opportunities, achieve new customer acquisition and profit goals consistently.
* Function as a consultant to customers, recommend services for business goals, set market pricing and position Hiller as an industry leader in service delivery.
* Monitor and evaluate sales performance against targets and implement corrective actions as necessary.
* Other duties as assigned.
Pay Range: Our Account Managers earn a competitive base salary and sales commissions. Exceeding sales goals can have a huge impact on total earnings! The individual starting salary will be determined by factors including education, skills, experience, expertise and geographic location.
$60k-95k yearly est. 34d ago
Sales Manager
Casey Products, LLC 3.8
Customer success manager job in Newport News, VA
vAuto Experience PREFERRED
The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads' transportation needs. We are driven to be the very best, and we're always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them.
What we offer:
Medical: HDHP & PPO
Dental & Vision Insurance
FSA / HSA / LPFSA
Prescription Drug Coverage
401(k) with Employer Contribution upon eligibility
Vacation and Holidays
HealthJoy App - Company paid Healthcare navigation tool
EAP: Employee Assistance Program
Life Insurance - Guaranteed Issue-Employee Paid & Employer provided upon eligibility
Short and Long-Term Disability
Legal Resources Coverage & ID Protection
Discount memberships to One Life & YMCA athletic facilities
Employee Referral Bonus Programs
Employee parts and service discounts
Responsibilities
Hire, train, and develop a team of automotive salespeople
Coach salespeople on standard methodologies for closing deals and provide mentorship to improve sales performance
Set sales goals, track progress, and lead team to achieve and exceed those quotas
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
Explain product performance, application, and benefits to prospective customers
Describe all optional equipment/products available for customer purchase
Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards
Provide training and support to the sales staff and assist in closing deals
Qualifications
Previous dealership Sales AND F&I Management experience REQUIRED
vAuto Experience Preferred
Leadership skills with a real passion for training fellow employees
Enthusiasm with high energy throughout the sales workday
Goal-oriented, friendly personality, especially when negotiating pricing
Attention to detail and problem solving capabilities
Quality customer service, communication, computer and basic math skills
Clean driving record & valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$69k-118k yearly est. Auto-Apply 60d+ ago
Sales Manager Trainee - Base Salary + Full Benefits
Safe Haven Security 3.7
Customer success manager job in Chesapeake, VA
TURN YOUR SALES EXPERTISE INTO A LEADERSHIP CAREER Safe Haven Security is seeking experienced direct in-home sales professionals ready to transition into management. Leverage your proven sales skills while developing into a Sales Manager with base salary, full benefits, and unlimited earning potential. COMPENSATION:
Base Salary + Uncapped Commissions
W-2 Employee Position
$85,000 - $115,000 first year
Monthly bonuses and incentives
Weekly pay
Relocation allowance available upon graduation
BENEFITS:
Medical, Dental, Vision Insurance
401(k) Plan
Life Insurance
Paid Time Off & Paid Holidays
Employee Assistance Program
Paid Vacation Trips for top performers
THE OPPORTUNITY:6-Month Sales Manager Trainee Program - What You'll Do While in the Training Program:
Selling - close deals and hit personal goals
Conduct field coaching and ride-alongs
Self-recruit and develop new talent
Help drive team performance through motivation, training, and leading from the front
Guaranteed promotion upon program graduation
REQUIREMENTS:
Direct In-Home Sales Experience
Strong communication, work ethic, and closing skills
Self-motivated and results-driven
Valid driver's license, proof of insurance, and reliable transportation
Must be willing to relocate after program graduation
WHY SAFE HAVEN SECURITY:
Stable company established in 1999
100+ offices nationwide
Largest employee-based ADT Authorized Dealer
6-time Inc. Magazine Fastest-Growing Company winner
Newsweek's "America's Greatest Workplaces"
Newsweek's "America's Greatest Workplaces for Diversity"
READY TO ELEVATE YOUR CAREER?
We are a dedicated team passionate about providing peace of mind and protection to families across America. Our mission is achieved through cutting-edge security solutions and exceptional customer service.
When you join Safe Haven, you're not just getting a job - you're getting a career with a company that invests in your development. We provide comprehensive training, ongoing support, and a clear pathway for growth and advancement.
Keep selling. Start leading. Build your future.
Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thank you for your interest in working with our company.We look forward to meeting with you soon.
About Safe Haven
At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement.
At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated.
As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence.
If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve.
Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Join Safe Haven
Weekly pay, fully commissioned role with uncapped earning potential
Monthly bonuses, incentives, and paid vacations
Paid Time Off (PTO) program and paid holidays
Medical, Dental, Vision, 401k, and Life Insurance Coverage
Employee Assistance Program (EAP)
Career Development
Recognized by Newsweek's "America's Greatest Workplaces"!
Safe Haven is the largest employee-based ADT Authorized Dealer
$85k-115k yearly 13d ago
SALES MANAGER
BB BHF Stores LLC 3.1
Customer success manager job in Newport News, VA
The Sales Manager along with the Credit Manager are the second in charge at the individual branch location. The Sales Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Sales Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.
Principal Accountabilities
Acquire and Maintain Customers
Attend to customer concerns immediately
Compliance with all applicable federal, state and local statutes
Decipher, prepare and review store reports
Ensure adequate availability of merchandise at all times
Fill out paperwork for submission to corporate support
Follow monthly marketing plans and maintain internal quality control standards
Implement sales and marketing programs
Maintain detailed operating records
Maintain detailed records of financial services transaction
Managing inventory and cash assets
Make sure all merchandise is priced
Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
Reconcile daily transactions
All other duties deemed necessary for effective by store management
Requirements for Sales Manager
Effective organizational skills
Established selling skills
Good communication skills
Handle multiple priorities simultaneously
Learn and become proficient in POS system
Maintain professional appearance
Must be able to read, write and communicate effectively in person and over the phone with employees and customers
Negotiate and resolve conflict
Plan, organize, delegate, coordinate and follow up various tasks and assignments
Recognize and solve problems
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
Regular and consistent attendance, including nights and weekends as business dictates
Education and Experience
Two years experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions. $17.00 - $17.50 Hourly
How much does a customer success manager earn in Newport News, VA?
The average customer success manager in Newport News, VA earns between $56,000 and $137,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Newport News, VA