Customer success manager jobs in Peabody, MA

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

The Vendor Relationship Manager will be accountable for performing those tasks which are required to enable and sustain our service vendors, contractors and partners. Those tasks include but are not limited to assisting in establishing and setting up these relationships, addressing issues and support requirements as they occur, providing both regularly scheduled and on-demand reporting and assisting in the creation and analysis of associated financials. This individual will monitor and analyze our vendors and programs to mitigate risk and ensure timely escalations. Regular reporting requirements will include monthly KPI's and enablers such as invoicing as well as the material required to support quarterly business reviews. The Vendor Relationship Manager will recommend and participate in the development of new methods and processes which are aimed at advancing the quality and value which our vendors deliver. This individual participates in the development and documentation of methods, techniques and standard operating practices for projects, programs, and people. The Vendor Relationship Manager supports and enables the Director of Service Excellence while also working with other functional areas such as Finance, Training, Tooling and Calibrations, Operations, Service Enablement and IT. Essential Duties and Responsibilities: Provide business operations support on the systems, financial, administrative, or contractual aspects of the Service department and the contractors and partners that enable it Perform financial and administrative activities including reporting, reviewing, estimating, approving invoices, analysis and forecasting for assigned tasks or projects. Prepares, submits, and may explain periodic reports on areas of responsibility (such as detailed cost analysis, plans, and project results). Evaluate current business processes and recommend corrective action plans for improvements. Identify and implement continuous improvement initiatives to increase business efficiency. Track, measure, and escalate performance issues and participate in the creation and implementation of countermeasures to reduce risks. Provide input to training programs based on ongoing experience, process metrics and feedback from process users. Analyzes financials, demand and usage information for vendors, contractors and partners of Service and provides input and recommendations on corrective and enhancement opportunities May be responsible for leading cost reduction and/or special projects. Ensure compliance with operational policies and standards. Other duties as assigned by manager. Qualifications: Education Preferred Minimum Non-Technical Degree: BA/BS Degree Experience 3 to 5 years' experience in supporting an operations and/or service function in a for-profit business. Experience developing reporting, KPIs and other metrics to evaluate effectiveness. Experience in a regulated business environment is a plus Experienced with Lean Six Sigma, ISO and FDA quality systems is a plus. Skills Excellent task/project management skills with demonstrated ability to collaborate and escalate when necessary. Excellent communication and interpersonal skills with the ability to influence others. Extreme attention to detail and quality to drive accurate business decisions High level skills with software such as Excel, business intelligence and data visualization platforms and the Microsoft Business Suite Familiarity with business systems such as Oracle and Salesforce are a plus The annualized base salary range for this role is $87,600 to $136,900 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand. Why Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. If you have the right skills and experience, apply today! Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Job Title Manager - Strategy & Analytics Cartesian is a specialist consulting firm with over 35 years of experience serving the global telecommunications, media, and technology (TMT) sectors. We partner with clients worldwide to design and implement practical strategies, data-driven transformations, and technology solutions that drive growth and operational efficiency. Our expertise spans analytics, strategy, technical services, content security, and management consulting. Our Strategy & Analytics team partners with companies and investors in the technology, media, and telecommunications (TMT) sector to uncover opportunities and drive performance. We combine strategic thinking, deep data insights, and technical expertise to tackle critical challenges across our clients' organizations. Our work spans branding and marketing strategy, sales optimization, operational efficiency, policy and regulatory analysis, financial modeling, data science, and more. We're a team of smart, curious, and collaborative individuals from diverse backgrounds, united by a shared passion for solving complex, ambiguous problems in an ever-evolving world. Role Overview We are seeking a Manager to join our talented team! As a Manager at Cartesian, you will be responsible for leading engagements that drive value and growth for our clients. We're looking for candidates who are highly motivated, entrepreneurial and intellectually curious. You will lead end-to-end engagements with team of 2-5 consultants, and you will be responsible for client management, workstream definition and oversight, analysis structuring, research planning/execution, strategy definition, as well as creating deliverables for internal and external clients - All in a in a fast-paced, collaborative environment! What You'll Bring 5-8 years of relevant consulting experience, with at least 1-2 years successfully overseeing impactful engagements with strategy/analytics themes A strong interest in the communications, media, and technology sectors A proven track record of navigating complex/ambiguous problems to develop thoughtful/innovative solutions that are aligned with client objectives A passion for working with large datasets to inform recommendations An ability to break down complicated ideas, processes, and data into intuitive visual frameworks Strong written, verbal, and presentation skills, and a natural ability to build and tell compelling executive narratives, while maintaining a strong command of the underlying detail A self-starter drive to proactively set priorities and execute them in a fast-paced entrepreneurial environment Demonstrated success managing and mentoring consultants/analysts Experience overseeing teams that use a range of data tools/languages to conduct/automate analysis and derive insights (e.g., Alteryx, SQL, QGIS, Python, R, Tableau, Qlik, etc.) MBA preferred, but not required Additional Skills We Value Corporate strategy development Business case development and financial analysis Market/competitive analysis and opportunity prioritization Sales and marketing optimization Product and customer analytics Qualitative/quantitative primary market research Machine learning, predictive modeling, and geospatial analytics Communications networks, including technology, design, and engineering Data process design and automation What We Offer - Competitive compensation and performance-based bonuses - Learning & development programs and mentorship - Exposure to high-impact projects - Volunteer events that support giving back to our local communities - Weekly company-sponsored team social - Annual summer party, holiday party, and other fun events Employment Type Full-time | Hybrid | Boston, MA This position has low travel requirements for most engagements; however, this can vary depending on client needs. Compensation The expected salary range for this position is $155,000-210,000 USD annually, depending on experience, and skills. In addition to base salary, employees are eligible for a performance-based bonus and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and professional development opportunities. Cartesian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not tolerate discrimination or harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.

Boston (Brookline, MA) • Full-Time • In-Office About Topdrawer Topdrawer designs tools for the impossibly creative. Born in Tokyo, we now operate 16 stunning stores across five major U.S. cities and a growing direct-to-consumer luxury brand online. We serve a community of creative people with beautifully designed tools for living, traveling, and creating-fountain pens, notebooks, house shoes, small leather goods, bags, sunglasses, and ritual objects. Our brand blends elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With immersive in-store storytelling and an expanding digital presence, Topdrawer is becoming a quiet powerhouse in modern luxury retail. Role Overview Topdrawer is seeking a Corporate Gifting & B2B Sales Manager to lead our growing institutional and corporate gifting program. In this role, you will introduce our design-forward assortment-pens, leather goods, house shoes, curated creative kits, and custom-branded executive gifts-to corporations, hospitality groups, universities, agencies, and cultural institutions nationwide. This is both a relationship-driven and revenue-generating role. You will develop strategy, manage outreach, present with sophistication, and build long-term partnerships that reflect our philosophy of quiet design and exceptional craftsmanship. This is an in-office role based in Boston (Brookline, MA). Key Responsibilities Sales & Pipeline Management Build, grow, and maintain a disciplined sales pipeline with clear weekly and monthly KPIs. Lead outbound outreach to targeted corporations, hospitality groups, universities, creative agencies, and cultural institutions. Close premium, high-value accounts and cultivate repeat business into ongoing partnerships. Track all activity in CRM and maintain a consistent, predictable sales rhythm. Client Strategy & Presentation Present Topdrawer's products with a refined, culturally sophisticated tone aligned with modern luxury. Prepare proposals, quotes, line sheets, and tailored presentations for senior-level decision-makers. Manage all aspects of corporate orders-product selection, customization, timelines, and delivery-in partnership with Operations. Conduct thoughtful follow-up to strengthen relationships and increase account value. Growth & Cross-Functional Collaboration Identify new categories and sectors with high potential for B2B and corporate sales expansion. Partner with Marketing, Product, Retail, and Operations to build corporate-specific bundles, campaigns, and programs. Represent Topdrawer at meetings, events, and strategic presentations. Provide insights to leadership on trends, opportunities, and product needs. You Are A corporate sales professional with 3-7+ years of quantifiable success (quota attainment, revenue growth, close rate). Skilled in prospecting, pitching, and closing premium or design-forward accounts. Refined in communication, with strong written, verbal, and visual presentation skills. Organized and structured in your sales approach, with strong CRM proficiency. Aesthetically discerning and aligned with design-forward, culturally sophisticated brands. Curious, self-motivated, and energized by building a program from the ground up. Preferred: experience in luxury goods, design-forward consumer products, hospitality partnerships, or corporate gifting. Why Join Topdrawer? Become part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, craftsmanship, sustainability, and meaningful connection. Your creativity and discipline will directly shape the growth of a key business division. Benefits (Full-Time) Salary: $59K-$62K + Commission Generous Employee Discount Vacation & Sick Leave Paid Holidays Medical, Dental & Vision Insurance Flexible Spending Accounts (FSA) Company-Paid STD, LTD & Life Insurance 401(k) with Company Match Commuter Benefits Compensation Competitive base salary plus uncapped commission tied to booked revenue. Location: Boston Headquarters (Brookline, MA) - in-office role. Additional Information Topdrawer is an Equal Opportunity Employer and welcomes applicants of all backgrounds. Applicants must be legally authorized to work in the United States; Topdrawer does not provide visa sponsorship. Physical Requirements: Ability to stand for extended periods and occasionally lift/move items up to 25 lbs. Reasonable accommodations will be made for individuals with disabilities.

About Long's Jewelers For more than a century, Long's Jewelers has been New England's premier destination for fine jewelry, luxury watches, and exceptional client experiences. Family-owned and operated with seven locations across Massachusetts and New Hampshire, Long's is proud to partner with the world's most prestigious brands, including Patek Philippe and Rolex. With a reputation built on trust, integrity, and lasting relationships, Long's offers a truly unique opportunity to be part of a legacy brand. The Opportunity Long's Jewelers is seeking a Sales Manager to lead the flagship Patek Philippe boutique on Newbury Street in Boston. This is a rare opportunity to represent one of the world's most exclusive watchmakers, guiding clients through an experience that is as much about heritage and artistry as it is about ownership. The Sales Manager will be entrusted with fostering meaningful client relationships, mentoring a talented team, and serving as a key ambassador for both Long's and Patek Philippe. Key Responsibilities Represent Patek Philippe with professionalism, discretion, and integrity. Build lasting relationships with high-net-worth clients, offering an exceptional and personalized experience. Lead, coach, and inspire the boutique sales team, cultivating a collaborative and high-performance culture. Partner with leadership to drive strategy, elevate client experiences, and grow the boutique's impact. Serve as a trusted liaison with Patek Philippe leadership in the U.S. and Geneva, bringing insights and training back to the team. Qualifications 5+ years of experience in luxury watches or fine jewelry; high-complication expertise strongly preferred. A proven track record of building and sustaining long-term client relationships. Experience leading and developing high-performing sales teams in a luxury retail environment. Strong organizational, analytical, and communication skills. A passion for horology and an eagerness to represent one of the most respected names in the industry.

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations. Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager. The expected pay rate is $26.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Supervise and control staff scheduling, reporting and absences. Control of daily staff payroll, hours, exceptions and overtime. Monitors personnel appearance and compliance during the operation. Maintains applicable safety and quality standards. Maintains, updates company's manuals and documentation. Enters daily hours into FSC. Is responsible for overall discipline, conduct performance and morale. Ensures that all assigned work is completed correctly, efficiently and in a timely manner. Conduct a full investigation for each irregularity and submits appropriate written reports. Captures and maintains Key Performance Indicators. Your profile University degree or equivalent. 5 years leadership experience. Bilingual English/Spanish preferred. Extensive airport operational experience. Computer literate with proficiency in MS, Excel, Outlook. Knowledge of AE, FSC, SWP point system preferred. Excellent leadership skills with a proven track record of managing people. Above-average ability to work under pressure. Flexible to work different working schedule including evenings, weekends and holidays. Excellent oral and written communication skills. Previous Swissport account supervisor experience a PLUS. What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ************************* to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

About the job Nordic Semiconductor is hiring a Senior Customer Success Manager to join our expanding team and drive sustainable customer outcomes. You will be joining the Memfault team within Nordic Semiconductor. You will be the primary partner and advocate for a set of customers - your book of business - working towards maximizing platform value realization. You'll build strong relationships with stakeholders at multiple levels of the organization, guide customers in defining clear objectives with Memfault, and establish measurable connections between these goals and business results. Key responsibilities * Customer Advocacy & Relationship Management: * Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within Memfault. * Develop a deep understanding of customers' business objectives, technical requirements, and success metrics. * Serve as the primary point of contact for customer feedback and escalations, ensuring timely responses in collaboration with internal teams. * Adoption & Value Realization: * Partner with Technical Program Managers and Solution Engineers to ensure a smooth onboarding process and successful deployment of Memfault on production devices. * Proactively monitor customer health and engagement, identifying opportunities to drive deeper adoption of Memfault's features. * Conduct regular business reviews with customers to demonstrate ROI, share best practices, and align on future goals. * Retention & Expansion: * Identify and mitigate risks to customer retention by addressing challenges early and ensuring customer satisfaction. * Collaborate with Sales to identify and pursue expansion opportunities, such as additional use cases, teams, or devices. * Drive contract renewals by demonstrating the ongoing value of Memfault's platform. Qualifications and skills * Customer Success Expertise: * 5+ years of experience in a customer success and/or account management role for a SaaS company and technical product. * 3+ years and a proven track record of managing enterprise and mid-market accounts, driving customer adoption, retention and expansion. * Technical Aptitude: * Familiarity with hardware, IoT, and embedded systems is required. * Ability to understand and discuss technical concepts effectively with engineering and leadership personas. Personal Skills * Relationship Building & Communication: * Exceptional interpersonal and communication skills, with the ability to build trust and credibility with customers. * Strong presentation skills, with experience conducting business reviews and delivering value-driven messaging to executive stakeholders. * Proactive Problem-Solving: A proactive, solutions-oriented mindset with the ability to anticipate customer needs and address challenges before they escalate. * Collaboration & Teamwork: Experience working cross-functionally with technical and non-technical teams to deliver customer success. * You're Local & Positive about Back to Office: You're happy to work out of our Boston, New York or San Francisco office at least twice a week. Working for Nordic Working for Nordic Semiconductor, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, world-leading innovation, and professional brilliance. We offer a variety of tasks and projects, and the possibility to work alongside some of the world's most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn. Benefits * The salary range for this role is (100.000 - 160.000 USD). Exact salary is determined by skills, qualifications, and experience. * We also offer an annual discretionary bonus and long-term incentive plan * Medical and Dental benefits. 100% employer-paid option for employees. * Health Savings Account or Flexible Spending Account * Other voluntary benefits available, like disability and life insurance * 401k with employer match * Generous family-friendly leave policies for vacation, personal time, sick time, and parental leave * Opportunities for professional development and mentorship Practical details * Location: Boston, USA| New York, USA | San Francisco, USA Please note that this position might be subject to a background check.

We are seeking an experienced Customer Success Manager (CSM) to join our Insurance Vertical to build a strong relationship with a select group of clients (carriers). You will be the advocate for your clients. Your success is your client's success. As their CSM you will be responsible for managing the day-to-day and ensuring your clients are realizing the highest value from our platform. Your goal is to create relationships that result in your ability to implement programs that drive retention, increase payment adoption, grow revenue, and expand the client's awareness and utilization of Invoice Cloud's full suite of services. Your insurance experience is a huge part of being able to relate to your portfolio. Areas of Responsibility: As an Invoice Cloud Customer Success Manager, you will be focused on three key areas, retention, growth and advocacy. Driving deep engagement to build lasting relationships with your clients is the key to achieving success across these three focus areas. A qualified CSM will excel in: * Building "trusted" relationships with your clients and delight them at every turn * Understand the key client health indicators and take necessary steps to minimize any potential churn * Fully understand their clients (and contacts) and identify what is needed to retain and grow them * Develop a deep understand the Invoice Cloud solutions to have discussions with their clients regarding current products and services * Strong understanding of the insurance space and ability share best practices with clients * Work with clients to implement programs that drive higher payment adoption * Be well versed on all Invoice Cloud products to up-sell services and generate customer success qualified leads that result in new revenue * Have a high-level understanding of how the technology for assigned clients works. This allows you to understand issues, describe them and formulate a potential resolution with the supporting Invoice Cloud departments * Develop trusted relationships with your portfolio that leads to customer references * Knowledge of core insurance software systems is a huge plus How you'll be measured * Retention rate - By client count and revenue * Revenue growth: IC will use the current year's growth plan to compare forecast versus actual and measure CSM impact. * Adoption growth: CSMs will use IC reports to determine changes in adoption for items like Autopay, paperless, etc., * Add-on Services: To promote new products and generate customer success qualified leads that are passed to sales. * References: Increasing the number of clients that agree to serve as a reference or participate in a case study. * NPS Scores and Customer Success Manager satisfaction scores Travel * Periodic travel to key accounts for meetings or attending conferences as required. Key Skills * Strong relationship management experience with proven track record of driving retention and growth, while delighting the client both in person and over phone/Teams * Experience with electronic billing products and services, such as payment processing, merchant services or electronic payments a huge plus. * Customer driven, results oriented, efficient, and willing to go the extra mile. * Outstanding verbal, written, presentation and interpersonal skills are required * Self-starter with a demonstrated ability to achieve results * Excellent time management, organizational and planning skills * Experience using standard MS Office tools and Salesforce

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: Understanding our customer's goals and quantifying how GBG helps achieve them Demonstrating curiosity in our customer's needs and their business strategy Building relationships and engagements across different levels of our customers Partnering cross functionally within GBG to operate on behalf of our customers Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.) Design and implement scalable processes that support CSM workflows and customer lifecycle management Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement Partner with cross-functional teams to align CS Ops initiatives with broader business goals Automate routine tasks to increase CSM efficiency and reduce manual work Support onboarding, training, and enablement of CSMs on tools and processes Lead initiatives to improve data quality, segmentation, and actionable insights Track and report on KPIs related to retention, expansion, and customer satisfaction Identify opportunities for continuous improvement and operational excellence Requirements Skills we are looking for 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment. Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams. Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions. Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros). Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results. Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion. Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks. Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement. Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

About the Role Validity is looking for a Customer Success Manager to join our team in our Boston, MA office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities * Manages a book of business, continually meets role standards, and partners closely with Account Team to actively engage with and retain customer relationships. * Responsible for technical account planning and ongoing technical management of specific account issues. * Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. * Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity tools and advises on key features and functionality to make strategic recommendations. * Comfortable with face-to-face meetings, agenda preparation and all follow-up. * Can use data to tell a story, identify issues, and search for best practices to provide solutions. * Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education * 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with large software customer base. Excellent communication skills and presentation skills * Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. * Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. * Thrive in a fast-paced environment. * Passion for customer care and a focus on customer retention and outcomes. * Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. * Take part in cross-functional projects to improve processes. * Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Preferred Experience, Skills, and Education * Bachelor's degree or equivalent years of relevant experience * Email Deliverability experience a plus * Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $65,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Are you ready to make a global impact in institutional investment services? Join us and help shape the future of performance and risk analytics for the world's most sophisticated asset owners and managers. As part of our PRA Team, you'll leverage cutting-edge technology and industry partnerships to deliver actionable insights that drive investment success. This is your opportunity to collaborate with top talent, innovate every day, and build lasting relationships with clients worldwide. **Job summary** As a Performance and Risk Analytics Manager in the Performance and Risk Analytics Team, you play a pivotal role in supporting institutional clients with advanced analytics and insights. You will help us deliver excellence through our integrated global platform, foster a collaborative team culture, and drive meaningful outcomes for our clients and the firm. **Job responsibilities** + Represent PRA and the Bank at client onboardings, service reviews, due diligence meetings, and presentations, including periodic travel + Partner with internal stakeholders to deliver a unified and compelling message to the market + Demonstrate expertise in the investment lifecycle, including industry best practices, regulatory requirements, and emerging trends + Conduct comprehensive performance analyses of investment portfolios, including attribution analysis, exposures, and rates of return + Develop and maintain sustainable service relationships to ensure timely and accurate client reporting + Identify and pursue opportunities to deepen client relationships through product demonstrations, trial subscriptions, and cross-sales + Analyze and interpret workflow exceptions, guide third parties on remediation, and take ownership of execution plans + Present findings in clear, audience-appropriate communications + Lead inquiry response efforts with external stakeholders, establishing priorities and delivery timetables + Foster a positive, growth-oriented work environment that encourages contribution and learning + Build strong interpersonal relationships and consensus within large, complex organizations **Required qualifications, capabilities, and skills** + Bachelor's degree in Finance, Mathematics, Statistics, or related field + 10 years of experience in performance analysis, risk analytics, or investment analytics within financial services + Strong understanding of institutional fund accounting + Ability to analyze complex investment portfolios and communicate findings effectively + Demonstrated leadership and relationship-building skills + Experience working with internal and external stakeholders in a client-facing role **Preferred qualifications, capabilities, and skills** + Interest in or pursuit of a Master's degree or relevant professional designations (CFA, CIPM, CAIA, FRM) + Knowledge or use of FactSet and/or competitor platforms + Experience with regulatory requirements and industry best practices in performance and risk analytics + Proven ability to innovate and drive process improvements + Strong presentation and communication skills + Experience in cross-selling and product demonstration + Background in building consensus and fostering collaboration JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Boston,MA $118,750.00 - $187,500.00 / year

Job Description About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. Our team is looking for a Customer Success Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook. You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve's product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward. You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis. If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you. Details: Customer Success Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites. Manage customer deployments, trainings, support and overall product adoption Develop and create proactive programs and product concepts to improve the overall end user experience and adoption. Track and monitor all end user activities to drive adoption and overall product success. Support Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites. Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team You have: An understanding of effective coaching and training techniques Unparalleled work ethic and customer-focused attitude who brings value to their relationships. Experience leading large group trainings or classes Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales. Experience training, coaching, developing, or leading people Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude. Strong listening, analytical skills and are detail oriented A high level of professionalism and approachability Strong time management and organizational skills Thrive in a dynamic and collaborative environment We offer: The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work! Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply. The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work!

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients* ? (Requirements) 6+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customers in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$96,000-$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply Job Details Location Boston, Huntington AveUnited States of America Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow. d24ad0b8-823f-4e68-a892-2986ccdf7392

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Position Overview: We are seeking an experienced Customer Success Manager (CSM) to join our Insurance Vertical to build a strong relationship with a select group of clients (carriers). You will be the advocate for your clients. Your success is your client's success. As their CSM you will be responsible for managing the day-to-day and ensuring your clients are realizing the highest value from our platform. Your goal is to create relationships that result in your ability to implement programs that drive retention, increase payment adoption, grow revenue, and expand the client's awareness and utilization of Invoice Cloud's full suite of services. Your insurance experience is a huge part of being able to relate to your portfolio. Areas of Responsibility: As an Invoice Cloud Customer Success Manager, you will be focused on three key areas, retention, growth and advocacy. Driving deep engagement to build lasting relationships with your clients is the key to achieving success across these three focus areas. A qualified CSM will excel in: Building "trusted" relationships with your clients and delight them at every turn Understand the key client health indicators and take necessary steps to minimize any potential churn Fully understand their clients (and contacts) and identify what is needed to retain and grow them Develop a deep understand the Invoice Cloud solutions to have discussions with their clients regarding current products and services Strong understanding of the insurance space and ability share best practices with clients Work with clients to implement programs that drive higher payment adoption Be well versed on all Invoice Cloud products to up-sell services and generate customer success qualified leads that result in new revenue Have a high-level understanding of how the technology for assigned clients works. This allows you to understand issues, describe them and formulate a potential resolution with the supporting Invoice Cloud departments Develop trusted relationships with your portfolio that leads to customer references Knowledge of core insurance software systems is a huge plus How you'll be measured Retention rate - By client count and revenue Revenue growth: IC will use the current year's growth plan to compare forecast versus actual and measure CSM impact. Adoption growth: CSMs will use IC reports to determine changes in adoption for items like Autopay, paperless, etc., Add-on Services: To promote new products and generate customer success qualified leads that are passed to sales. References: Increasing the number of clients that agree to serve as a reference or participate in a case study. NPS Scores and Customer Success Manager satisfaction scores Travel Periodic travel to key accounts for meetings or attending conferences as required. Key Skills Strong relationship management experience with proven track record of driving retention and growth, while delighting the client both in person and over phone/Teams Experience with electronic billing products and services, such as payment processing, merchant services or electronic payments a huge plus. Customer driven, results oriented, efficient, and willing to go the extra mile. Outstanding verbal, written, presentation and interpersonal skills are required Self-starter with a demonstrated ability to achieve results Excellent time management, organizational and planning skills Experience using standard MS Office tools and Salesforce Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$80,000-$95,000 USD InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact *********************. Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their business outcomes. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity's tools and services. The Customer Success team plays an important role in driving client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals. Team Dynamic As an ACSM in Validity, you will be part of a dynamic, energized, and super collaborative team that works with some of the important brands. An ACSM's day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. To prepare for these interactions, CSMs spend time analyzing data, creating materials, and tailoring insights to each customer's business goals. Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and the specific actions being taken for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and one that requires strong time management skills and sharp prioritization. Position Duties and Responsibilities * Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business. * Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions. * Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account. * Define and implement best practices to improve deliverability, data quality, and overall program performance. * Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations. * Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers. * Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives. * Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth. * Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies. * Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team. * Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement. Required Experience, Skills, and Education * 1-2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills. * Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience. * Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner. * Excellent listening skills to uncover client needs and identify areas for growth within accounts. * Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies. * Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives. Preferred Experience, Skills, and Education * Email Deliverability experience a plus * Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $55,000 - $60,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. #li-hybrid About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice