Customer success manager jobs in Salt Lake City, UT

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Come join a team of builders reimagining how technology keeps our world healthy and safe! Food safety affects millions of people every day, and we're on a mission to transform it through innovative technology. At PathSpot, we've built the central hub for operational compliance in the modern food industry by combining hardware and software that brings safety, visibility, and accountability to anywhere food is handled, stored, or served. Our SafetySuite (including the PathSpot HandScanner, Remote Temperature Monitoring, and tools for Compliance Forms, Labeling, Audits, and Task Management) is trusted by leading enterprise brands like Marriott and McDonald's. We're backed by $20M+ in venture funding, operate across 44 states and 40+ countries internationally, and have been recognized by TIME as one of the Best Inventions and by Fast Company as a World-Changing Idea. The Role As a Customer Success Manager, you'll take ownership of the full customer relationship for a diverse range of users. Blending relationship strategy with proactive hands-on problem-solving, you'll be the bridge between PathSpot's technology and our customers' success. You'll work with executive decision-makers and on-the-ground operators to ensure our solutions drive maximum value, and measurable results, in this high-impact role. What you'll do: Build and maintain trusted relationships with customers across multiple accounts Lead the end-to-end customer lifecycle - from implementation, onboarding, training and adoption, through retention, and growth Partner with executives and operations leaders to define success metrics and deliver measurable business outcomes Engage directly with on-site teams to ensure smooth rollouts, strong adoption, and consistent execution Proactively analyze customer data to uncover trends, opportunities, and areas for optimization and risk mitigation Conduct bi-weekly status calls to review progress, outstanding items, and key metrics, ensuring customer satisfaction Collaborate cross-functionally with the PathSpot team to ensure the customer voice informs everything we build Develop scalable playbooks, training materials, and best practices to elevate the customer experience Occasionally travel for customer visits, installations, or industry events Work from our beautiful downtown Salt Lake City, UT office as part of a collaborative, mission-driven team (Remote applications will not be reviewed) Who you are: We're looking for a customer champion who can think strategically, act tactically, and build deep, lasting relationships. You might be the right match if you: Have 2-5 years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS, IoT, or hardware technology Have managed enterprise accounts with multiple stakeholders and supported hands-on operational teams Are an excellent communicator who can translate complex data and technology into clear, actionable outcomes Thrive in dynamic, fast-paced environments where priorities shift and opportunities emerge daily Are consultative and analytical, using insights to guide customers toward operational excellence Take a builder's approach - you identify gaps, propose solutions, and create systems that scale Are comfortable working with both data dashboards and frontline feedback loops Bring familiarity with restaurant, hospitality, or foodservice operations and understand the challenges of that world Have a low-ego, sleeves-rolled-up attitude and enjoy doing whatever it takes to help customers succeed Are tech-forward, eager to learn new systems, and confident helping others do the same Are open to occasional travel for customer partnerships and events What we offer: Competitive salary Bonus opportunities and equity (stock options) so you share in our success Comprehensive medical, dental, and vision insurance Generous PTO and sick leave Real opportunities for career growth-as we scale, you'll scale with us The chance to work alongside a motivated, mission-driven team that's genuinely changing an industry Ready to make an impact? If you're a proactive, collaborative, customer-obsessed professional who wants to help build something meaningful in the world, we'd love to talk!

LearnUpon is looking for a Spanish Bilingual Priority Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals - all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We're proud of our success and we're humble and hungry to achieve more. We're growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale, specifically supporting accounts in both the US and LATAM regions. By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they're seeking and craft solutions that help deliver them. What will I be doing? Triage and respond to customer queries in a timely way in both English and Spanish. Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results. Provide a LearnUpon customer experience consistent with our values. Communicate on behalf of the team with other team's including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete. Proactively reach out at scale: Brainstorm in group discussions around outreach campaigns. Take lead on tasks related to outreach initiatives. Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line. Provide support internally and externally: Work with the Priority team management to keep the team on track with goals/targets. Identify opportunities for customers to expand the value they get from LearnUpon.. Develop a personal career path that includes continuous learning. What skills do I need? Full professional fluency in both Spanish and English (written and verbal). Ability to maintain motivation and positivity in a fast-paced, changing environment. At least one year experience in a Customer Success Team or equivalent role. Strong drive for results, while retaining a focus on consistently delivering a great customer experience. Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business. Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements. Excellent communication skills, attention to detail, and the skill of dealing with ambiguity. Aptitude and curiosity learning new technologies. Proficiency using Salesforce or a similar CRM system. Creative and analytical thinker with strong problem-solving skills. Experience working cross functionally with a team spanning multiple time zones. Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can! Not required but considered a big plus Experience of working in the learning space (e-learning, edtech, or learning management). Experience with Planhat or a similar CSP tool. Why work with us? Competitive salary and company ESOP. Comprehensive private health insurance scheme and 401k. 25 days Paid Time Off + 1 annual company wellness day off. Work in a fun and supportive environment with regular team events. Excellent career progression - take LearnUpon where you think it can go. What is the Hiring Process? Our typical process generally works as follows: Qualified applicants will be invited to schedule a screening call. Successful applicants will then complete a Spanish fluency assessment. Successful candidates will then be invited to a series of practical interviews. Finally, candidates will have a short interview with a member of our C-Suite Team. The successful candidate will be contacted with an offer to join our team. LearnUpon is an Equal Opportunities Employer. LearnUpon is proud to be an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status. By applying for this job, you agree to LearnUpon's Privacy Policy. Find out more about our privacy policy here Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.

Lead a cutting edge, dynamic software product that (1) enables customers to structure their legal documents in a powerful way, and (2) serves as a source of truth, providing powerful investment insights. As a Customer Success Manager for Aumni, a JP Morgan company, you will act as the primary customer relationship contact and trusted advisor to your book of assigned customers. You will manage all aspects of the customer relationship, drive product adoption and usage throughout the customer journey and ensure optimal interaction with Aumni processes, products, and services. You will own the success and health of your assigned customers. Job Responsibilities You will manage all aspects of the customer relationship along the customer journey including implementation, product adoption, usage, renewal, expansion, and advocacy to ensure optimal engagement Serve as a trusted advisor with clients to build long-term collaborative partnerships Collaborate cross-functionally with other departments including Sales, Customer Operations, and Product to drive strategy alignment Identify upsell and expansion opportunities through customer interactions and develop strategies to align with customer's business objectives and an identified customer success plan Own and manage a renewal pipeline and forecast as well as communicate and manage contract and invoicing efforts Required Qualifications, Capabilities, and Skills: 2+ years in Customer Success or Account Management at a B2B Saas company A Bachelor's degree is required. Proven track record of and passion for building long-term relationships with all stakeholders Understand client success best practices and strategies with a track record of driving high overall satisfaction, client retention, and growth. Have great project and time management skills. Be able to juggle and manage many different clients simultaneously and have the judgment and experience to triage, delegate and prioritize appropriately and effectively to drive projects forward and maintain great client communication. Have a proactive, solution-oriented mindset when it comes to handling customer issues. Be able to identify the problems the customers will likely bump into and work transparently to solve them. Be technically savvy and quick to learn new systems and applications so as to assist customers with application training and product launches. Preferred Qualifications, Capabilities, and Skills Experience in the venture capital industry with private company financings is a plus A legal, financial, or accounting background within the context of the venture capital industry would also be a plus

Job Description About Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients. About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes' and generate best practices to support the development of a scalable customer success model. In this position you will be responsible for owning customer relationships, proactively addressing issues, ensuring customer value is seen in the product, and driving customer retention. You will ensure the product is being used to its full capacity and partner with the Delivery Director to drive expansion opportunities with the customer. You will be introduced to the customer during the beginning of the sales cycle, be a soft resource to the customer during implementation, and own the relationship with the customer post-go live. We're looking for candidates who enjoy and can work in a fast-paced start-up environment. This person will have a strong ability to establish and maintain relationships, problem-solve with customers and internal teammates, gather feedback and identify areas of value for stakeholders. This person will have a proactive approach and excellent communication skills. Given the nature of startup life, the role of the Customer Success Manager is dynamic with priorities evolving regularly. What you will do: Plan and execute the ongoing customer success delivery plan for each customer. Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value. Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs. Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health' of customers and achievement of success criteria outlined in the partnership agreement. Regularly report on customer stability and product expansion opportunities to the internal team. Ensure product adoption and utilization across assigned customers. Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience. Continuously improve customer success processes', including evolving customer communication methods and updates, striving for consistent and clear communication. Requirements 3+ years of experience in a similar health care technology focused CSM role. Experience managing operations stakeholders in a hospital or clinical setting. Demonstrated leadership and problem-solving skills. Experience preparing and presenting customer partnership updates to customer stakeholders. Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded. Demonstrated capability of stakeholder management, problem-solving, and prioritization. Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations). Excellent interpersonal skills Ability to synthesize information, think quickly, and drive changes. ~20% travel required. Current Valid Driver's License Our core values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable. Benefits Health insurance 3 weeks of vacation 10 sick days Flexible work hours Top of class culture Our Core Values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.We strive to only promote from within, so every team member that joins starts preparing for the next step from day one. ResponsibilitiesAct as the main point of contact and product expert during your clients first 30-90 days Engage with users during their prospecting journey to drive product adoption Onboard and educate clients on the Chargezoom platform Provide clients with platform tours and help them process their first transaction Ensure customers set their automations up in the most efficient way possible Identify gaps in the experience that causes confusion or prevents the user from moving forward Help develop and implement industry leading onboarding processes that delight new customers Collaborate with Growth and Product teams to provide feedback on opportunities and gaps Close small dollar value deals, by helping the customer through the process Requirements+2 years of customer-facing experience, preferably at a SaaS company Track record for building and nurturing relationships with multiple stakeholders and customers Thoughtful verbal and written communication through a variety of channels Passion for technology and driving product improvements Experience working in HubSpot CRM or Help Desk tools is a plus What Success Looks LikeAbility to work in a very fast paced, ever changing environment Strong communication skills, both written and verbal Work from a place of empathy and patience, both internally and externally Must be coachable, willing to learn, and grow Strong collaboration and cooperation skills Confident and comfortable to share ideas and perspectives up stream PerksWake up each morning proud of the place you work and the amazing companies you get to partner with Join the team at a time when you can help shape the future of the company Medical, Dental, insurance fully paid Employee Stock Options (be an owner in the company) A performance culture that rewards results and promotes those that perform, quickly Equipment provided to set up a successful work environment Engaging Team-building activities Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped! Compensation:On-target earnings (OTE): $70,000 - $98,000Base Salary: $60,000 - $72,000 Monthly bonus based on NRR (net revenue retention)

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Lehi, UT office or Bethesda, MD headquarters. Responsibilities * Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience * Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities * Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products * Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews * Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook * Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management * Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications * 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry * Proven track record of achieving sales or revenue growth targets * Ability to identify and capitalize on opportunities for collaboration and partnership with customers * Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations * Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers * Capable of working both independently and collaboratively within a team environment * Proactive and innovative mindset with a passion for continuous improvement * Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

Who We Are SimpleCitizen is a tech-based immigration company with a special focus on helping immigrants and their families with their Immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies. Since our founding in 2014, we've built a reputation of doing whatever it takes to help lawful immigrants to the United States obtain Permanent Residency, and Citizenship, at a fraction of the cost and time of traditional alternatives, while consistently providing a delightful customer experience evidenced by our world-class net promoter score. In 2020, SimpleCitizen was acquired by Fragomen-an AMLaw 100 law firm and leading immigration legal services provider in the United States and around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance and support. The Fragomen organization has a global footprint with over 50 offices worldwide in more than 170 countries. Fragomen's professionals are recognized as the world's preeminent immigration thought leaders in their respective jurisdictions. Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar immigration industry. We will win because of our uncompromising customer focus and our innovative approach to technology. To achieve this bold mission, we'll need the help of the best people in all aspects of our business. What We're Looking For We're looking for a Customer Success Strategist to join our Customer Success Team. You will work closely with the rest of the Customer Success Team, specifically, other Customer Success Strategists (CSS). In this role, you will spend time growing your knowledge about Immigration and related processes. You will take the knowledge of immigration processes and support the Customer's assigned specifically to you. Our Customers are looking for an alternative to the typical process that's experienced with Immigration Attorneys. When they use our software, they choose a specific case type (Citizenship, Green Card) and then input their personal information specific to their case. Our software will create a PDF version of their immigration paperwork when they are done. You will manage the paperwork of our Customers by ensuring a complete and accurate review of their PDFs by our Attorneys and support Customers to implement any Attorney Feedback given. This paperwork will eventually be printed and mailed to the Customers, who will sign (and attach payments) it and then mail it to USCIS. You will also support our Customers), and potential customers, with any questions they may have via live chat support. You will be expected to come into the office 2-3 times a week to print and ship any of the Team's completed Customer applications for the day. By providing support in this role, you will expand and improve the experience of our Customers, and in doing so, shape the immigration experience for thousands of people and their families around the globe. Responsibilities: Streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach Gain & maintain a solid knowledge of the SimpleCitizen's software while acting as a resource for product road-maps Guide Customers through their immigration process via live chat, phone, & email Coordinate with SimpleCitizen's Partnering Attorneys to identify items that need to be addressed throughout the application review process Support Customers in their review to make sure their application is accurate & complete Assist in application preparation, assembly, & mailing customers' immigration applications Requirements: Bachelor's Degree or equivalent work experience with strong performance Passion for building customer relationships and solving customer needs Strong sense of accountability, attention to detail, & work ethic Empathy for immigrants & the challenges they face throughout the immigration process Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment Ability to multitask & prioritize activities Recommended: Background in U.S. immigration &/or GlobalMobility Benefits: Competitive salary: $52,000-$57,000 per year Eligibility for quarterly bonuses based on performance, after probationary period Unlimited PTO Up to 14 Weeks Parental Leave Full Medical, Vision, Dental Benefits Hybrid work arrangements available, after probationary period Growth-Centered Work Environment

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! As an Enterprise CSM, you will be responsible for supporting the relationships with Podium's high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium's interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio. What you will be doing: Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations. Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals. Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles. You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients. Proactively anticipate and address potential challenges to ensure a seamless customer experience. Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC'd to support as appropriate. Maintaining documentation/SOPs for customer account details with assistance from the Account Executive. Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed. Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Tracking cases, bugs, and ongoing projects. Work cross-functionally to relay product feedback Your metrics will be focused on growth and retention. You will travel 15% to 20% of the time. What you should have: 3+ years of Enterprise Customer Success experience Experience in Automotive, Home Services, or a similar industry Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics. Strong skills in being a thought leader for the team and company. Proven success in helping clients make better decisions. Success in effectively decreasing churn, increasing revenue, and wowing your customers. Experience working in professional services, managed services, or a SaaS company. Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last. Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things. Focused on being solution-oriented with creative and efficient options. Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. Benefits Work in Podium HQ in Lehi, UT, 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team! LOCATION: Lehi, UT EMPLOYMENT TYPE: Full-time POSITION OVERVIEW: As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate will have a minimum of 2 years of customer success experience, a strong tech industry background, and a passion for delivering exceptional customer experiences. A customer success manager is expected to be in the office 5 days a week. Travel will be required for this role: Be willing to travel as necessary to meet with clients, attend industry events, and represent Opiniion in various capacities. As a Customer Success Manager it is also expected that you adhere to the Opiniion Dress Code and present yourself in a professional manner at all times, adhering to appropriate grooming and dress standards. It is expected that you maintain a professional demeanor in alignment with the expectations outlined in this job description. RESPONSIBILITIES: Client Relationship Management: * Build and maintain strong client relationships, serving as the main point of contact for all post-sales activities. * PROACTIVE in your role. Not reactive: Take initiative to anticipate client needs, identify potential challenges, and implement proactive solutions to enhance the overall customer experience. * Monthly Touchpoints: Regularly schedule and conduct touchpoint meetings with clients to review progress, address any concerns, and ensure alignment between client objectives and Opiniion's services. Onboarding and Adoption: * Oversee the onboarding process for new clients, ensuring a smooth transition from sales to implementation. * Drive product adoption by educating clients on software features and best practices. Product Knowledge and Training: * Stay informed about Opiniion's property management software updates, features, and enhancements. * Conduct training sessions for clients to maximize their understanding and utilization of the software. Issue Resolution: * Address and resolve client issues promptly, coordinating with internal technical support and development teams. * Proactively identify potential challenges and provide solutions before they impact the client experience. Renewals and Upselling: * Collaborate with the sales team to identify opportunities for upselling and cross-selling within the existing client base. * Drive contract renewals and negotiate favorable terms. Client Advocacy: * Act as a client advocate within the organization, representing the voice of the customer in product development and enhancement discussions. * Work with product management to prioritize feature requests and improvements. Feedback Collection and Analysis: * Collect client feedback and analyze data to identify trends, opportunities, and areas for improvement. * Utilize feedback to drive strategic decision-making and enhance customer satisfaction. * Quarterly Business Reviews: Conduct comprehensive quarterly business reviews with clients to evaluate performance, discuss achievements, and identify areas for growth and improvement. Metrics and Reporting: * Establish key performance indicators (KPIs) for customer success and regularly report on client health. * Use data-driven insights to inform strategic decisions and client success initiatives. QUALIFICATIONS: * Minimum of 2 years of experience in customer success within the tech industry. * Deep understanding of property management software and related technologies. * Proven track record in client retention, upselling, and revenue growth. * Excellent communication and interpersonal skills. * Strong project management and organizational skills. * Familiarity with Opiniion's property management software is advantageous. If you are an experienced Customer Success Manager passionate about the tech industry, we'd love to hear from you! OPINIION'S CULTURE: At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other. BENEFITS SNAPSHOT: * Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. * 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. * Pre-tax Health Spending Accounts (HSA). * Paid Parental Leave for all new parents (including adoption or foster care). * Unlimited Time Off policies. * 10 Paid Holidays annually. * Monthly Gym Reimbursement benefit. * Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Brief: Join CODA Testing and MRO Services as a Video Editor and become an integral part of our creative team! In this exciting role, you will be responsible for shaping and enhancing our visual storytelling through compelling video content. As a Video Editor, you will collaborate closely with producers, directors, and other creatives to ensure that our videos not only captivate our audience but also align with our branding and messaging goals. You will have the opportunity to work on a diverse range of projects, including promotional videos, training materials, and corporate communications. Your expertise in editing software and your keen eye for detail will allow you to transform raw footage into polished final products that convey our mission effectively. This position demands a high level of creativity, technical skills, and a strong sense of visual aesthetics. In our fast-paced environment, you will also need to manage multiple projects simultaneously while adhering to deadlines. If you are passionate about video editing and looking to contribute to a dynamic and growing company, we invite you to apply and showcase your skills with CODA Testing and MRO Services! Responsibilities: Onboarding and Training: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively. Relationship Management: Build and maintain strong relationships with customers, serving as their primary point of contact. Customer Engagement: Proactively engage with customers to understand their needs, gather feedback, and promote product usage. Performance Tracking: Monitor customer health metrics and product usage to identify areas for improvement and opportunities for upselling or cross-selling. Problem Resolution: Address customer inquiries and issues promptly, coordinating with support and product teams as necessary. Renewals and Retention: Work on strategies to ensure customer renewals, minimizing churn and maximizing lifetime value. Feedback Loop: Collect and relay customer feedback to product and marketing teams to help inform product development and enhancements. Account Planning: Develop account plans that align customer goals with the company's offerings, ensuring mutual success. Reporting: Provide regular reports and updates to management on customer health, success stories, and challenges. Continuous Improvement: Stay informed about industry trends and best practices to improve customer success strategies and processes Skills Required Communication Skills: Excellent verbal and written communication abilities to convey information clearly and build relationships. Empathy: The ability to understand and relate to customers' needs and challenges, fostering trust and loyalty. Problem-Solving: Strong analytical skills to identify issues and develop effective solutions quickly. Product Knowledge: Deep understanding of the company's products or services to provide informed guidance and support. Customer Relationship Management (CRM): Familiarity with CRM tools and software to track customer interactions and manage accounts effectively. Data Analysis: Ability to analyze customer data and metrics to assess health and usage, and to derive actionable insights. Project Management: Strong organizational skills to manage multiple accounts and projects simultaneously. Negotiation Skills: Capable of handling contract renewals and upselling opportunities while maintaining positive relationships. Adaptability: Flexibility to adjust to changing customer needs and evolving industry trends. Technical Proficiency: Comfort with technology and software tools relevant to the industry, including remote communication platforms. Team Collaboration: Ability to work effectively with cross-functional teams, including sales, support, and product development.

About Us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization. What you will be doing Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems. Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Have crucial conversations Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Skills & qualifications 2+ years of Customer Success experience in a SaaS or software company. Driven, self-motivated, enthusiastic and with a “get things done” attitude. Ability to manage a large portfolio of clients with amazing task and time management. A+ organization skills Results-driven mentality, with a bias for speed and action. Knowledge of Salesforce is a plus Our company values we hope you showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

What you'll do: As a Customer Success Manager in the Mid-Market space, your primary focus will be to establish strong executive-level relationships, drive customer engagement, ensure the health of your portfolio, lead customer escalations, promote product adoption, and surface opportunities for expansion. Your success will be measured by specific key performance indicators outlined below. Outcomes you'll own: Building Strong Executive Level Relationships Build strong and trusting relationships with key stakeholders within the customer base. Produce at least 2 champions per account and have an executive partner established in 100% of your portfolio. * Success Measures: Number of Champions, Amount of Executive Partner Driving Engagements with Customers utilizing Salesforce & Gainsight & Reporting Portfolio performance Proactively build tasks and/or sets of tasks (i.e. playbooks) to execute with your customers to maintain and/improve customer health within Gainsight. Be detail-oriented in making sure the right data gets into our systems at the right time. Monitor your completion of playbooks for 100% of your customers. Produce 1 touch (email, phone call, completed task, updated note, next step) per customer per week. Reporting your portfolio performance each week (distribution of red, yellow, green customers); next step for each customer); forecasting gross retention for your portfolio (best, mid, worst) case scenario. *Success Measures: Customer Health Score, Playbook Completion, Gross Retention, and Reports Lead the Coordination of Customer Escalation If customers need escalated help, you will lead the coordination of having the right people in the right room at the right time to strategize and execute. Ensure all steps are documented (in Gainsight) and that all teammates execute. If executives are needed for a call or need to send an email, you will draft the email or talking points needed. Ensure all parties know their role and responsibility for de-escalating the customer and report the result. *Success Measures: Customer Churn, Completion of Steps, and Gross Retention Driving Product Adoption Drive utilization of our products within your portfolio of accounts; ensure customers understand and learn about new releases and functionality as they become available. Drive customers to +5% DAU. *Success Measures: Customer Health Score, Expansion Opportunities, Escalations. Product/Industry Expertise & Curiosity Maintain expertise in Dental Intelligence products, industry, and identify opportunities for improving workflows, increasing adoption, and demonstrating its impact Product/Industry Expertise and Curiosity - Maintain expertise in Dental Intelligence products, industry, and identify opportunities for improving workflows, increasing adoption, and demonstrating its impact. *Success Measures: Subject Matter Expertise Surfacing Opportunities to Sales Drive selling opportunities with customers for how to increase value through use of Dental Intelligence. Create and funnel qualified upsell opportunities for customer value added products and services to our Expansion Sales team. *Success Measures: Amount of Expansion Opportunities, Quality of Those Opportunities What You Need to Get the Job Done Be a Proactive Problem Solver to Help Drive Outcomes Be a Passionately Curious and Applied Thinker Have Excellent and Transparent Communication Skills What will make us REALLY love you: Dental Industry & Dental Intelligence experience Be Data-Driven with a Sense of Urgency Be a Results-Oriented, Team Player Be a Self-Directed, Self-Starter Be a Delightful Worker What you'll love about us: Flexible Paid Time Off + 10 company-wide paid holidays Competitive Medical, Dental & vision offerings, with buy up plan options, AND we match your HSA contributions. Fully Paid Parental Leave 401K Retirement savings plan with company match up to 5.5% of your earnings+ unlimited access to personal financial advisors. Learning & Development Reimbursement program Company paid Life, Disability & AD&D Mental Health support programs, Cellphone & Gym membership Discounts, Corporate Sundance Passes, and more! Please Note: All offers of employment are contingent upon successful completion of a background check, which may include verification of education, employment history, and other credentials. By applying, you confirm that all information you have provided is accurate and complete to the best of your knowledge, and you understand that misrepresentation may result in disqualification or termination.

Job DescriptionCustomer Success ManagerOutcode SoftwareAt Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team. Responsibilities: Retention and Adoption (60%): Become an expert in Outcode, guiding new clients and providing them with comprehensive support. Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively. Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp. Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts. Proactively analyze client usage data and assess account health to identify areas for improvement. Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions. Communicate product updates and new service offerings to clients to enhance their experience. Cultivate commercial relationships to promote Outcode utilization and drive business growth. Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs. Foster cross-departmental collaboration with Sales, Product, and Marketing teams. Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests. Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement. Growth (30%): Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients. Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling. Introduce clients to new services and products to expand their utilization of Outcode offerings. Customer Success Operations (10%): Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations. Ways to Win: Experience as a Costumer Success Manager or client facing positions. Interest in technology and/or software development. If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now! E04JI80034mh406lsrh

AlterMe Member Success Advocate Full -time or Part -time | $21/hour + Monthly Performance Bonus Do you thrive on helping others succeed? At AlterMe, we're on a mission to empower people to take control of their health and fitness journey-and our Member Success Advocates are at the heart of that mission. As a Member Success Advocate, you'll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You'll play a key role in guiding members through their journey-whether it's answering questions, resolving concerns, or celebrating their milestones. What You'll Do Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency. Engage in outbound support, following up with members to ensure their success and satisfaction. Process refunds and account updates with accuracy and professionalism. Represent AlterMe's supportive, empowering brand voice in every interaction. Work with a collaborative team that values your input and ideas for improvement. What We Offer Competitive pay: $21/hour, plus a monthly bonus for high performance. Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full -time and part -time roles available. Growth opportunities: We promote from within and support your career development. Positive, mission -driven culture: Join a team that cares deeply about helping people live healthier, stronger lives. Who You Are A natural communicator with strong written and verbal skills. Empathetic, patient, and solution -oriented Comfortable learning new systems and managing multiple tasks. Excited to contribute to a fast -growing, health -focused company.

LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals - all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We're proud of our success and we're humble and hungry to achieve more. Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager (Partnership customers), you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business. What will I be doing? Learn the full range of LearnUpon technology to be able to identify how this fits our customer's needs Manage a book of high-value enterprise customers within the Enterprise Success team Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon Partner with Onboarding Specialists to ensure a seamless transition post-launch Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers. Be the voice of the customer for our product development team to help make LearnUpon even better Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line What skills do I need? Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment Self-motivation with a high attention to detail and ability to multitask Great account management and problem solving skills Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships Good judgment in analysing information to make confident decisions 3-5 years consulting, account management or customer success experience, preferably in software Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere! Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can! Not required but considered a big plus A strong knowledge of online software (SaaS) products and services Experience in eLearning, Ed Tech, or Learning Management Experience working with APIs and Single Sign-on products Why work with us? Competitive salary and company ESOP Comprehensive private health insurance scheme and 401k 25 days PTO + 1 annual company wellness day off Work in a fun and supportive environment with regular team events Excellent career progression - take LearnUpon where you think it can go What is the Hiring Process? Applicants for the position can expect the following hiring process: Qualified applicants will be invited to schedule a 30-minute call Successful candidates will then be invited to a series of practical interviews Finally, candidates will have a short interview with our COO Successful candidates will be contacted with an offer to join our team We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status. By applying for this job, you agree to LearnUpon's Privacy Policy. Find out more about our privacy policy here Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.We strive to only promote from within, so every team member that joins starts preparing for the next step from day one. ResponsibilitiesProvide product support for customers after their first 90 days Engage with users who are experiencing issues to help resolve Educate clients on the Chargezoom platform features using GAAP best practices Provide clients with platform demos for specific features that may solve a pain point Ensure customers set their automations up in the most efficient way possible Identify gaps in the experience that causes confusion or possible churn Work proactively with customers who have decreased usage on the platform Collaborate with Product and Engineering team on escalations Requirements+2 years of customer-facing experience, preferably at a SaaS company Track record for building and nurturing relationships with multiple stakeholders and customers Thoughtful verbal and written communication through a variety of channels Passion for supporting customers and helping them achieve their goals Experience working in HubSpot CRM or Help Desk tools is a plus What Success Looks LikeAbility to work in a very fast paced, ever changing environment Strong communication skills, both written and verbal Work from a place of empathy and patience, both internally and externally Must be coachable, willing to learn, and grow Strong collaboration and cooperation skills Confident and comfortable to share ideas and perspectives up stream PerksWake up each morning proud of the place you work and the amazing companies you get to partner with Join the team at a time when you can help shape the future of the company Medical, Dental, insurance fully paid Employee Stock Options (be an owner in the company) A performance culture that rewards results and promotes those that perform, quickly Equipment provided to set up a successful work environment Engaging Team-building activities Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped! Compensation:On-target earnings (OTE): $70,000 - $98,000Base Salary: $60,000 - $72,000 Monthly bonus based on NRR (net revenue retention)

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Lehi, UT office or Bethesda, MD headquarters. Responsibilities Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry Proven track record of achieving sales or revenue growth targets Ability to identify and capitalize on opportunities for collaboration and partnership with customers Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers Capable of working both independently and collaboratively within a team environment Proactive and innovative mindset with a passion for continuous improvement Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 70+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, we're seeking an Mid-Market Customer Success Manager to work with our high value customers. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you'll have ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for a variety of Mid-Market business customers. You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations. Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback What you should have: Experience and passion for increasing the value of the customer by increasing the breadth and / or depth of their usage of products Demonstrated ability to go above and beyond to maximize retention save % Demonstrated experience and success in a customer success or account management role Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs) Ability to provide strategic contributions through proven active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly What we hope you have: Scored top 10% in your performance reviews for the past 3 years 5+ years customer success, onboarding or account management experience 3+ years B2B software experience 4-year degree required Consistent over-achievement in past and current positions Benefits Work in Podium HQ in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.