How to hire a customer support coordinator

How to hire a customer support coordinator, step by step

Here's a step-by-step customer support coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer support coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer support coordinator
• Step 8: Go through the hiring process checklist

What does a customer support coordinator do?

Post a customer support coordinator job for free, promote it for a fee

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1. Identify your hiring needs

   Before you post your customer support coordinator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer support coordinator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer support coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer support coordinator that fits the bill.

   Here's a comparison of customer support coordinator salaries for various roles:

   Type of Customer Support Coordinator	Description	Hourly rate
   Customer Support Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-25
   Customer Service Advisor	A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability... Show more	$12-18
   Customer Agent	A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • POS
   • Front End
   • Customer Support
   • Customer Interaction
   • Data Entry
   • Logistics
   • Phone Calls
   • Technical Support
   • CRM
   • Customer Inquiries
   • Windows
   • Sales Floor
   • PowerPoint
   • Front Line

   Check all skills

   Responsibilities:

   • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
   • Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
   • Prepare PowerPoint presentations along with designing and editing promotional materials.
   • Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
   • Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
   • Provide outstanding professional phone and email communication services to high priority PayPal customers.

   More customer support coordinator duties

3. Make a budget

   Including a salary range in your customer support coordinator job description helps attract top candidates to the position. A customer support coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a customer support coordinator in Virginia may be lower than in Massachusetts, and an entry-level customer support coordinator usually earns less than a senior-level customer support coordinator. Additionally, a customer support coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average customer support coordinator salary

   $37,136yearly

   $17.85 hourly rate

   ---

   Entry-level customer support coordinator salary

   $25,000 yearly salary

   Updated December 16, 2025

   Average customer support coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$50,847	$24
   2	Massachusetts	$50,741	$24
   3	New York	$48,288	$23
   4	Washington	$45,924	$22
   5	Pennsylvania	$43,670	$21
   6	Illinois	$42,857	$21
   7	Maryland	$42,584	$20
   8	Colorado	$40,710	$20
   9	Minnesota	$40,532	$19
   10	Utah	$40,410	$19
   11	Delaware	$40,020	$19
   12	Michigan	$39,091	$19
   13	Indiana	$38,406	$18
   14	North Carolina	$38,202	$18
   15	Texas	$37,682	$18
   16	Arizona	$37,308	$18
   17	Oregon	$37,160	$18
   18	Florida	$37,023	$18
   19	Georgia	$35,068	$17
   20	Kansas	$34,236	$16

   Average customer support coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Arrow Electronics	$48,241	$23.19	5
   2	Applied Industrial Technologies	$46,517	$22.36	39
   3	Intel	$44,433	$21.36	5
   4	Spruce Power	$44,249	$21.27
   5	Blue Raven Solar	$42,465	$20.42
   6	Danaher	$42,157	$20.27	9
   7	Chubb	$41,682	$20.04	53
   8	TRC Companies	$41,041	$19.73	5
   9	Prologis	$40,972	$19.70	2
   10	Safari	$40,184	$19.32
   11	The reThink Group	$40,111	$19.28	1
   12	Arcimoto	$40,010	$19.24
   13	GreenBiz Group	$39,734	$19.10
   14	Textron	$38,986	$18.74	16
   15	Slumberland Furniture	$38,873	$18.69
   16	ICONMA	$38,451	$18.49	2
   17	Ferguson Enterprises	$38,274	$18.40	124
   18	Justworks	$38,200	$18.37	5
   19	ATEC Spine	$37,934	$18.24
   20	FedEx	$37,311	$17.94	101

4. Writing a customer support coordinator job description

   A customer support coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer support coordinator job description:

   Customer support coordinator job description example

   Job DescriptionWork for one of the most respected companies in the luxury home amenities industry. With hands on leadership, incredible employee appreciation, and continued opportunity for personal and professional growth – see how you can
   upgrade your career now !
   
   Company:
   Starpower Home Entertainment Systems, Inc. is a nationally recognized specialty retailer and industry leader of luxury audio/video, appliances, and innovative lifestyle solutions founded in 1995. Combined with the generations of expertise found with Ed Kellum & Son, as well as our other family companies including Star Floors, Inc. and Star Interior Resources, LLC, we continually bring the latest technology and products to our award-winning showrooms, along with an unmatched customer experience provided by our highly skilled sales, design, and installation teams.
   
   What YOU Do:
   The Client Coordinator manages the relationships with VIP clientele by improving satisfaction and inspiring customer loyalty. You manage clientele communication, conduct customer performance reviews, and assist with planning and executing showroom events. You build and foster relationships with members of the community, including coordinating community relations programs and donations.
   
   Why Choose Starpower : Compensation: $38-40k (or based on experience) Work in our state-of-the-art, award-winning showroom in Southlake, TX with travel to other local showrooms Great work-life balance Employee Recognition Opportunities Collaborate with the best sales talent in the industry Achieve ongoing career goals through executive caliber training and growth opportunities Access to robust benefits including Medical, Dental, Vision, Financial Wellness resources and EAP (Employer Assistance Program), 401k w/ Match, Paid Time Off, Expense Reimbursement, Employee Purchase Program, and more...
   Your Background Profile: Education: Associates degree preferred. Customer Service: Able to deliver superior professional service to business owners, executives, VIP clients, community partners, and internal departments. Project Management: Experience planning and coordinating a variety of clients, events, and special projects within established time frames. Relationship Building: Demonstrated ability to deliver an excellent customer experience, develop customer loyalty, and build long-term business relationships. Adaptable: Flexibility to work in-person with some hybrid opportunities, and availability to work evenings and weekends as needed. Computer Skills: Proficiency in Microsoft Word, Excel, and Outlook.
   Find your passion, join the BEST!
   
   www.star-power.com
   
   An Equal Opportunity Employer--M/F/D/V
   
   This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer support coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer support coordinator job on Zippia to find and recruit customer support coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer support coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer support coordinator

   Once you've selected the best customer support coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new customer support coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer support coordinator?