Customer support representative jobs in Alafaya, FL - 1,549 jobs
All
Customer Support Representative
Reservations Agent
Customer Relations Specialist
Service Representative
Customer Service Representative
Customs Consultant
Customer Retention Representative
Client Specialist
Call Center Operator
Reservation Specialist
Client Support Representative
Senior Customer Service Representative
Member Service Representative
Customer Support Coordinator
Service Associate
Client Support Rep
Outcomes 3.7
Customer support representative job in Orlando, FL
The Client SupportRepresentative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client SupportRepresentative will answer a high volume of calls from our clients.
Essential Duties & Responsibilities
Customer Interaction
Respond promptly and professionally to inbound calls and other communication channels.
Provide accurate and relevant information to clients regarding products, programs, and services.
Address client inquiries and concerns with a customer-centric approach.
Issue Resolution
Identify and troubleshoot client issues, escalating them appropriately when necessary.
Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.
Offer effective and timely solutions to meet client needs.
Product Knowledge
Maintain a comprehensive understanding of the company's products, programs, and services.
Stay informed about updates and changes in offerings to assist clients effectively.
Process Adherence
Adhere to standard processes and procedures in handling client interactions.
Ensure compliance with established protocols for issue resolution.
Team Collaboration
Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.
Communicate regularly with team members to share insights and updates.
Documentation
Accurately record and document client interactions and resolutions.
Keep detailed and organized records for reference and reporting purposes.
Client Retention
Offer alternative solutions when appropriate with the goal of retaining clients' business.
Analyze client needs and recommend relevant features to enhance their experience.
Continued Development
Stay current with industry information, changes, and updates to provide informed support.
Adaptability
Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.
Ad-hoc Support
Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.
Qualifications
Knowledge & Requirements
Experience in a technical call center environment preferred.
Certified Pharmacy Technician preferred.
Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.
Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.
Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.
Education & Experience Requirement
Minimum years of work experience: 2 years
Experience working with healthcare professionals in a fast-paced clinical setting preferred
Minimum level of education or education/experience: High School Diploma
A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor's degree in a related field from an approved and accredited college or university.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing
Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.
This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.
$38k-58k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Logistics and Customer Support Coordinator
Adecco 4.3
Customer support representative job in Orlando, FL
Adecco Permanent Recruitment is hiring for an organized and service-focused Logistics and Customer Service Coordinator / Administrative and CustomerSupport Coordinator to join our client's team. This role combines administrative responsibilities with customer service support, ensuring smooth daily operations.
Responsibilities
CustomerSupport and Service:
Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
Collaborate with the sales and operations teams to resolve customer issues efficiently.
Support the order process by addressing customer requests via phone, email, or online platforms.
Document customer feedback and escalate recurring issues to the appropriate departments.
Office Supply and Vendor Coordination:
Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
Develop and maintain relationships with vendors for supply replenishment.
Monitor office supply budget and maintain expense records.
Order Management and Data Entry:
Accurately enter and process customer orders in the system.
Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
Shipping and Logistics:
Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
Track shipments to ensure on-time delivery and resolve any logistical issues.
Document Management and Archiving:
Scan, archive, and organize company records following established protocols.
Maintain both physical and digital filing systems for easy access.
Customer Onboarding Support:
Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
Provide introductory support to familiarize new customers with company processes and systems.
General Administrative Support:
Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
Act as a point of contact for both internal and external stakeholders for day-to-day matters.
Growth Opportunities in Customer Service:
Proactively identify ways to improve the customer experience and internal processes.
Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
Qualifications
High school diploma or equivalent; additional education or certifications in customer service or administration are a plus.
Strong interpersonal and communication skills with a customer-first mindset.
Experience with customer service, CRM, or data entry software is preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with Microsoft Office Suite and willingness to learn new systems.
Required Skills
Strong interpersonal and communication skills.
Experience with customer service, CRM, or data entry software.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with Microsoft Office Suite.
$31k-39k yearly est. 1d ago
Environmental Service Representative (Waste)
The Planet Group 4.1
Customer support representative job in Orlando, FL
Title: Environmental Service Representative (Waste)
Starting Pay: Up to $28/hr + OT @ 1.5
Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT
WFH: hybrid options after fully trained
Contract to Hire - 6 month contract and then direct hire
Qualifications:
Environmental background with hazardous and non-hazardous waste
Experience with Shipping and Receiving / DOT regulations
Computer skills
Good customer service and comfortable on the phone
Knowledge of RCRA and DOT
Manager notes
This person will be working in an office fielding calls and emails from both customers and internal employees
MUST have a waste background - degree is preferred but not a must
They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling
Will need to be very organized and details
Computer skills are a must
Good with being on the phone A LOT
This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone
Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical Services Representative for their Technical Services Team.
This person will be responsible for job creation, data entry, scheduling, and supporting our customers.
They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.
Responsibilities:
Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
Prepare documentation for transportation of chemicals to appropriate disposal facilities.
Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects.
Maintain and grow existing customer base by providing quality control and following up with requests.
Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.
Basic Requirements:
Proven organizational and time management skills
Strong communication skills, both written and verbal
Attention to detail with the ability to keep the big picture in mind
Excellent soft skills; ability to work well with clients and co-workers
Computer skills: MS Word, excel and ability to learn internal computer software
Knowledge of RCRA and DOT
Valid US Driver's License
Must be eligible to work in the United States without sponsorship
Must have a reliable form of transportation
$28 hourly 20h ago
Customer Service Representative (On-Site)
Concentrix 4.2
Customer support representative job in Orlando, FL
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
Provide inbound customersupport.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
Must have a high school diploma or equivalent
2 years of customer service experience required
Preferred experience with financial support including knowledge of different card types (prepaid, debit & credit)
Demonstrate experience & ability to uncover the right solution by asking probing questions
Demonstrate experience & ability to utilize resources and/or articles to provide correct information
Must reside in the United States and have a valid U.S. address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $18.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
$18 hourly 18h ago
Senior Customer Service Representative
Brightway Insurance 4.4
Customer support representative job in Melbourne, FL
The Senior Customer Service Representativesupports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
Assist clients with policy changes, cancellations, reinstatements, and general account updates.
Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation.
Support new business and renewal processes by gathering required information and preparing applications.
Verify policy accuracy, rating information, and carrier guidelines prior to final processing.
Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments.
Claims Support
Guide clients through the claims filing process and provide follow-up as needed.
Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates.
Team & Operational Support
Assist in workflow improvement, procedure updates, and best-practice implementation.
Maintain compliance with all state regulations, company policies, and carrier requirements.
Customer Experience & Retention
Build strong client relationships through responsive service and proactive communication.
Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions).
Support retention efforts by reviewing renewal options and assisting in remarketing when needed.
Required Qualifications
Valid Florida 4-40 CustomerRepresentative License.
3-5+ years of customer service or account management experience in a Property & Casualty insurance environment.
Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology.
Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently, prioritize tasks, and manage high-volume workloads.
$33k-38k yearly est. 2d ago
Reservation Concierge Specialist
Vaco By Highspring
Customer support representative job in Orlando, FL
Vaco is hiring! We have an exciting opportunity for a full time Reservation Concierge in the office of a valued client of ours in Orlando, FL. This is an immediate need for their luxury transportation service team, so if interested please apply today for consideration!
Hourly Pay Rate: $18/hr
Weekly Schedule: 1pm to 10pm with Wednesdays and Thursdays off.
Role Summary
The Reservation Concierge is the first impression of their brand-owning the full client journey from inquiry to confirmed itinerary. This concierge specialist will qualify needs, recommend the right service tier (KCS vs. RKR), craft accurate quotes, secure payments, and manage updates with white-glove communication. Success = 5-star client satisfaction, problem-solving, zero-error reservations, and strong conversion.
Key Responsibilities
1. Client Discovery & Sales
- Qualify purpose, party size, luggage, schedule sensitivity, VIP needs, budget/priority.
- Position service tier (KCS business-class luxury vs. RKR reliable value) based on perceived value.
- Build trust quickly; overcome price objections using benefits, social proof, and risk-reversal.
- Generate accurate quotes; secure deposits/payments; upsell meet-and-greet, child seats, multi-stop itineraries, on-site desk, and VIP errand vehicle.
2. Reservation Excellence
- Enter flawless reservations into databases with all metadata (flight numbers, FBOs, tail numbers, ADA notes, gate/terminal, bags, car seats, meet-and-greet signage text, PO/reference).
- Apply pricing rules, fees, gratuity, wait time, after-hours, tolls, surcharges, and discounts per policy.
- Proactively verify flights and monitor changes; communicate updates to clients and dispatch.
3. Client Communication
- Maintain a luxurious tone via phone, email, and SMS; write grammatically clean, concise messages.
- Send confirmations, receipts, pre-trip reminders, chauffeur/vehicle details, and post-trip thank-you/review requests.
- De-escalate issues professionally; document notes for transparent handoffs.
4. Cross-Team Coordination
- Partner with Dispatch/Chauffeurs on special instructions, signage, timing, and contingencies.
- Coordinate affiliates for out-of-market trips; validate COIs, pricing, and SLAs.
5. Independent Work & Ownership
- Manage your pipeline, prioritize high-value leads, and hit daily activity targets without hand-holding.
- Maintain spotless records, follow SOPs, and suggest improvements to templates and workflows.
Required Skills & Competencies
- Customer Service Mastery: Empathy, patience, solution-orientation, and hospitality mindset.
- Sales Skills: Discovery, needs-based recommendations, objection handling, assumptive close.
- Communication & Grammar: Flawless written English, professional tone, active listening, summarizing.
- Executive presence, confidence, warmth, calm under pressure.
- Extreme accuracy with names, times, numbers, and addresses.
- Self-managed, organized, meets deadlines without constant oversight.
- Tech Fluency: Moovs or Limo Anywhere, Zoho/CRM, Google Workspace, flight-tracking tools, Microsoft excel and Microsoft word
- Bonus: Orlando market knowledge; corporate/event travel experience; bilingual.
Required Education & Experience
- Associate's Degree
- 2 years of prior work experience in a fast-paced customer service workplace
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$18 hourly 2d ago
Driver Services Representative
Circle Logistics, Inc.
Customer support representative job in Orlando, FL
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
As Track & Trace Specialist/Driver Services Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
$17-$18 an hour
Full-time: 40 hours per week
Weekday and Weekend schedules available
On-site training and career development
Paid holidays and paid time off
Insurance benefits including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Check out our Orlando Office HERE
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions.
We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
$17-18 hourly 20h ago
Mortgage Customer Service Representative
Teksystems 4.4
Customer support representative job in Daytona Beach, FL
*Now Hiring: Mortgage CustomerSupportRepresentative* Location: Daytona Beach, Florida Pay: $17/hr (English) | $18.50/hr (Bilingual - Spanish) Join Proctor - Where Your Career Takes Flight Are you ready to turn tough conversations into real solutions? Proctor is looking for resilient, sharp, and customer-focused individuals to join our Team as Insurance CSR. If you thrive and grow with a company that's scaling fast, this is your moment.
Why Proctor?
* *Rapid Growth*: From 300 to 1300+ employees - and we're just getting started.
* *Brand-New Facility*: Work in our clean, modern South Ridgewood Avenue Daytona Beach, FL office.
* *Career Advancement*: Promotions available from Day 1 - mentor, team lead, supervisor, manager, and more.
* *Part of Brown & Brown Insurance*: After 1 year, explore roles across the B&B family.
* *Monthly Bonuses*: Up to $200/month for top performers.
* *401(k) Match*: Up to 5% + discounted B&B stock.
* *Benefits*: Medical, dental, vision, PTO, life insurance, disability, HSA, and more.
What You'll Do
* Navigate multiple systems to research and resolve issues.
* Liaise between homeowners, lenders, and Proctor.
* Document everything clearly in our claims system.
* Make outbound calls when needed.
What You Bring
* Working cellphone (for dual authentication)
* 1 year of call center experience
* Strong PC navigation and typing skills (35+ WPM)
* Excellent verbal and written communication
* Reliable transportation
Schedule & Training
* Start Date: Jan 28 (30 days Training) | 9:30 AM - 6 PM (On-site)
* Hybrid Eligible: After Training
* Hybrid Schedule: 10:30 AM - 7 PM | Mon-Fri
Work Culture
* Casual dress code (jeans & shirts OK - just no graphics or rips)
* Cube-style setup with dual monitors and wired headsets
* Live hotline support during calls
* Clean, energetic, and collaborative environment
Ready to rise with Proctor? Apply now and be part of a team that's making a difference - one claim at a time.
#priorityeast
*Job Type & Location*This is a Contract to Hire position based out of Daytona Beach, FL.
*Pay and Benefits*The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Daytona Beach,FL.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$17-18.5 hourly 1d ago
Travel Service Associate
The Auto Club Group 4.2
Customer support representative job in Winter Park, FL
*The primary work location for this position is a home office and only reporting to an ACG facility on an as-needed basis.*
Primary Duties and Responsibilities:
Processes a variety of documents in order to issue or endorse travel accounts or process member requests for reimbursement, etc. Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives regarding billing problems and cancellations and to obtain and verify payments, commissions, and other types of information.
Calculates sales commissions, billing amounts, etc. and maintains travel transaction records. Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems. Researches and adjusts account balances when misapplication/overpayment of monies occurs.Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies. In accordance with corporate guidelines and procedures, initiates correspondence to vendors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc. Maintains various records on customer accounts, analyzes data and prepares reports as required. Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports. Performs other duties as assigned.
Compensation: The hourly rate for this position is $17.00/hr with the opportunity for incentive based on performance.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High School Diploma or equivalent
Experience:
processing transactions andposting to appropriate accounts
investigating and resolving sometimes complex processing problems
performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate
Knowledge and Skills:
systems inquiry, data entry and usage of terminal or personal computer
basic business grammar and spelling
business processing procedures
work within time, productivity and quality constraints
maintain accurate records, including accurately logging, coding and verifying information
audit records and computer files
gather data and prepare reports
perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages
compose routine correspondence including letters and memos
use of telephone regularly to receive and relay information
operate an adding machine or calculator
communicate effectively with others in a work environment and with the public
train less senior staff members in departmental procedures
Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.
Preferred Qualifications
Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
Knowledge of basic insurance terminology
Ability to make discretionary decisions based on existing policy
Use telephone extensively
Ability to read a map
Willingness and ability to work extended or irregular hours, holidays and/or weekends.
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$17 hourly 1d ago
MEMBER SERVICES REPRESENTATIVE I (Deland)
Launch Credit Union 3.8
Customer support representative job in DeLand, FL
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR Is interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR Is must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR ls are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.
Primary Responsibilities and Duties
Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys, and sells cash, etc.).
Examines checks for validity and processes them through the check scanning system. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly.
Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments. Follows and completes all cash handling and balancing procedures.
Verifies the member's identity and communicates with members according to service standards.
Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to appropriate branch representatives and/or business partner if applicable.
Meets production goals.
Resolves member issues promptly and professionally.
Maintains the highest level of confidentiality with all information obtained.
Monitors the member-tracking system and assists members in a timely manner.
Contacts Member Solutions regarding member payments when applicable.
Follows and ensures compliance with all operational procedures that are required to maintain
accuracy, manage risk, prevent fraud, and protect members.
Issues replacement debit and credit cards.
Completes the branch End of Day sheet with checks, cash, and TCR totals.
Other Responsibilities and Duties
Assists other MSR Is as needed.
Scans documents into the document retention system as needed.
Processes check orders.
Sorts the daily work for the branch.
Checks email for updates.
Processes and balances the ATM and posts night drop transactions.
May assist with preparing cash/coin shipments for pick up from the cash courier service.
May assist members with their Safe Deposit Boxes.
Follows all Launch Credit Union policies and procedures.
Completes compliance training assignments in a timely manner.
Attends meetings and training sessions as required.
Performs other duties as assigned.
Qualifications
Education, Experience, and Skills Required
A minimum of one year of similar or related experience.
A minimum of one year of sales experience and/or identifying member/customer needs.
A high school diploma or GED.
Ability and willingness to identify member needs and make appropriate product/service recommendations to meet those needs.
Good interpersonal skills, including displaying courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Strong written, verbal, communication skills.
Good mathematical skills and accurate cash handling skills.
Must be proficient in the use of computers with a demonstrated ability to quickly learn software applications, multiple programs, and systems.
Must be knowledgeable or have a demonstrated ability to quickly learn and understand the applicable regulations (i.e., Reg D, CC, BSA, TISA, etc.).
Ability to work under pressure in a fast-paced environment.
Good judgment, decision making, and problem-solving skills.
Launch Credit Union is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.
$24k-31k yearly est. 4d ago
Customer Support Consultant
Epos Now Group
Customer support representative job in Orlando, FL
About the job:
As a customersupport consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets!(Essential)
Great organisation and attention to detail to manage your phone, diary and data systems.(Essential)
Excellent communication skills across all mediums.(Essential)
Resilience to bounce back from unhappy customers.(Essential)
Empathy for customers and the ability to remain calm and professional.(Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable)
At least 1 years experience in hospitality, retail or contact centre work.(Desirable)
Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
$62k-98k yearly est. 18d ago
Bilingual Customer Retention Rep.
Parks Toyota of Deland
Customer support representative job in DeLand, FL
Job Description
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$29k-62k yearly est. 29d ago
Bilingual Customer Retention Rep.
Parks Motor Sales 3.6
Customer support representative job in DeLand, FL
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$44k-56k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist
Service Pros Auto Glass
Customer support representative job in DeLand, FL
Job Description
Customer Relations Specialist - Deland
Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service - all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.
What You'll Do:
Engage customers in the service drive and identify windshield replacement needs.
Educate and guide customers through their options and next steps.
Build strong relationships with service advisors, managers, and technicians.
Encourage dealership referrals and hit daily/weekly sales goals.
Schedule and coordinate on-site glass services.
Keep accurate records of leads, interactions, and completed jobs.
Represent the company with a professional, positive attitude.
What Makes You a Great Fit:
Experience in customer service or sales is a plus, but not required.
Strong communication and people skills.
A self-motivated, proactive approach - you enjoy taking the lead.
Team-oriented mindset with a friendly, professional appearance.
Valid driver's license and reliable transportation.
What We Offer:
A fun, energetic, team-first culture
Ability to earn $1000 - $2500 per week
You are
paid on a weekly basis
Promotion from within and clear growth paths
Ongoing training and development
Team events, company outings, and a culture that celebrates wins
$27k-42k yearly est. 23d ago
Client Engagement Specialist
Synergy Settlement Services, Inc.
Customer support representative job in Orlando, FL
Job DescriptionDescription:
Be the voice, heart, and trusted partner our clients rely on
At Synergy, our Client Engagement Specialists are more than support-they are the foundation of our client experience and a vital part of our success. This role is ideal for someone who takes pride in delivering exceptional service, thrives on organization and follow-through, and values meaningful professional relationships.
If you're detail-oriented, service-driven, and energized by helping clients feel confident and supported, this could be the opportunity you've been looking for.
Requirements:
What You'll Do
As a Client Engagement Specialist, you'll play a key role in ensuring a smooth, professional, and responsive experience for our clients, partners, and internal teams.
You will:
Serve as a primary point of contact, handling inbound calls with professionalism, empathy, and efficiency
Monitor and manage the Intake Outlook mailbox throughout the day to ensure timely responses and follow-through
Open and organize new case files in ESP in accordance with established protocols
Prepare, send, track, and follow up on intake documentation to ensure nothing falls through the cracks
Accurately upload and document incoming mail and faxes, keeping stakeholders informed
Maintain clear, professional communication with clients, lienholders, and internal teams
Develop expertise in one Synergy line of business while maintaining working knowledge across all service lines
Support general administrative functions, including phone coverage and mail distribution
Assist with initial reporting to State Medicaid offices, insurers, federal plans, military organizations, and healthcare providers
What We're Looking For
We're looking for someone who values accuracy, accountability, and exceptional service-and who takes ownership of their work.
You'll be successful if you have:
High School diploma or equivalent (Associate or Paralegal degree preferred)
At least one year of administrative or office experience
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong database and case management skills
A professional, positive, and client-focused demeanor
Excellent written and verbal communication skills
The ability to prioritize, stay organized, and meet deadlines
Comfort working at a computer for extended periods while managing phone and email communications
Culture of Collaboration
We're a tight-knit team that leads with empathy, supports one another, and believes in winning together. At Synergy, professionalism and kindness go hand in hand-and teamwork is at the core of how we operate.
Room to Grow
We invest in our people and reward those who raise the bar:
Leadership development opportunities
Continuing education and skill-building support
Clear promotion pathways for high performers
Benefits That Support Life
We offer a comprehensive benefits package designed to support your career and your well-being:
Competitive compensation
Medical, dental, and vision coverage
401(k) with company match
Generous PTO and paid holidays
Wellness initiatives and community impact opportunities
The Synergy Experience
This is your chance to contribute to a company that's changing the game-for our clients, our partners, and the injured individuals they serve. Your work here matters, and your growth does too.
$27k-50k yearly est. 1d ago
Reservations Agent
Westgate Resorts
Customer support representative job in Orlando, FL
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by
U.S. News & World Report
as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Summary
The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.
Essential Duties and Responsibilities
Accurately input all inbound reservations, with and without transportation.
Professionally answer and route inbound phone calls.
Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes.
Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings.
Communicate flow or qualification changes to OPCs at designated locations.
Handle inbound phone program inquiries and solicit prospective customers.
Provide accurate directions to all resort properties.
Check in and out outside solicitors at specified locations.
Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates.
Conduct location verifications each shift to confirm staffing; notify Field Managers of “open” locations and maintain records for accurate assessment of penalties.
Package brochures for departmental Fun Packs distributed at hotel Guest Services locations.
Verify daily “no show” tours and contact guests to rebook, maximizing resort bookings.
Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts.
Perform light clerical duties as assigned.
Job Requirements
To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Qualifications
Proficiency in word processing and spreadsheet applications.
Strong communication skills.
Self-starter with minimal need for supervision.
Ability to work collaboratively with others.
Highly organized and detail-oriented.
Accuracy-focused with the ability to meet deadlines.
Education & Experience
High school diploma or GED required.
One to three months of related experience and/or training preferred.
Equivalent combination of education and experience may be considered.
Additional Information
Additional Information
This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities.
Why Westgate?
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Wellness Programs
Fun, family culture
Employee Assistance Program (EAP)
Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
$24k-32k yearly est. 2d ago
Agent VIP Reservations
Description This
Customer support representative job in Orlando, FL
As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests.
Why do Team Members like working for us:
Competitive base pay plus commission
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
Employee stock purchase program.
Tuition reimbursement programs.
Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Qualifications:
Minimum of 2 years of previous Call Center experience.
Knowledge of VOICE system/RCC system required.
Excellent written, verbal, and interpersonal skills.
Ability to interact effectively with team members and management at all levels.
Proficiency in MS Office, particularly Word and Outlook.
Professional, positive, and upbeat demeanor.
Strong sense of customer service with enthusiastic, professional, and upbeat behavior.
Good organizational skills and diligent.
Ability to work a variable schedule, including evenings and weekends, based on call center needs.
Background in timeshare/hospitality preferred.
Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests!
Key Responsibilities:
Receive and service inbound reservation calls.
Make and service activation calls.
Assist guests with inquiries related to their purchased packages and upcoming vacations.
Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations.
Handle situations with dissatisfied guests.
Assist management with special projects.
Ensure privacy and security of confidential guest information.
Complete tour and room drop requests.
Process monthly payments.
Perform any other reasonable requests by management.
$24k-32k yearly est. Auto-Apply 38d ago
Reservationist
Tavistock Restaurant Collection 4.1
Customer support representative job in Orlando, FL
NAMI LAKE NONA
Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates.
If interested and you believe your experience may apply, we encourage you to answer the following questions in our application:
What is the coolest restaurant you have ever been to?
What is the craziest thing you have ever eaten?
What is your favorite cocktail?
Have you ever traveled outside of the US? If so, where to?
If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities.
POSITION SUMMARY
Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
RESPONSIBILITIES:
- Manage reservations, ensuring accuracy and efficiency
- Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
- Provide exceptional customer service to customers during the reservation process
- Coordinate with other departments to ensure seamless operations
- Accurately enter customer information into the company's reservation system
- Maintain accurate records of reservations and customer interactions
Requirements
SHIFT AVAILABILITY
-12PM-8PM
SKILLS & ABILITIES
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Ability to multi-task and work in a fast-paced environment
- Strong organizational and time-management skills
- Ability to work independently as well as part of a team
- Familiarity with reservation systems is a plus
- High school diploma or equivalent
$26k-32k yearly est. 60d+ ago
Public Safety Command Center Operator (Varying Shifts)
Nemours
Customer support representative job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida.
This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
Maintain equipment and alarm status and enter service tickets as appropriate.
Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
Other duties as assigned.
Job Requirements
High School Diploma required.
Minimum of three (3) to six (6) months experience required.
Possesses and maintains Florida Class D Security license required.
Proficient in all computer and technology applications utilized by Public Safety Department.
Working knowledge of security policies, procedures and practices.
Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
$22k-30k yearly est. Auto-Apply 39d ago
Customer Support Consultant
Epos Now Group
Customer support representative job in Orlando, FL
About the job:
As a customersupport consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
$62k-98k yearly est. 47d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Alafaya, FL?
The average customer support representative in Alafaya, FL earns between $26,000 and $44,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Alafaya, FL