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Customs Specialist
AA Metals 3.9
Customer support representative job in Orlando, FL
AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients.
Customs Specialist Job Summary:
The ideal candidate will play a pivotal role in the customs clearance of our imports worldwide, ensuring a seamless and efficient supply chain.
Customs Specialist Job Duties/Responsibilities:
Ensure compliance with all customs regulations, laws, and procedures related to the import and export of metals.
Stay updated on changes in customs regulations and communicate updates to relevant stakeholders.
Prepare and review shipping documents, including customs declarations, invoices, and other required paperwork.
Maintain accurate and organized records of all import and export transactions.
Classify products according to harmonized tariff schedules and determine appropriate duty rates.
Provide guidance on tariff classifications for new products and changes in regulations.
Collaborate with internal teams, freight forwarders, and customs brokers to ensure smooth customs clearance.
Communicate effectively with customs authorities and resolve any issues or discrepancies in a timely manner.
Identify and mitigate potential risks related to customs compliance and trade regulations.
Implement and maintain effective internal controls to ensure compliance.
Customs Specialist Qualifications:
Bachelor's degree in International Business, Supply Chain Management, or a related field.
Excellent communication and interpersonal skills.
Detail-oriented with strong analytical and problem-solving abilities.
Excellent interpersonal abilities, including the ability to model professional interactions.
Proficient in Microsoft Office Suite and other relevant software.
Strong problem-solving skills and attention to detail.
Ability to work independently, prioritizing deadlines.
Exceptional organizational skills with a keen attention to detail.
Dedication to professionalism and maintaining positive relationships.
Ability to adapt to changing priorities and handle a fast-paced environment with poise.
Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.
$29k-48k yearly est. 6d ago
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Bilingual Customer Service Rep - Altamonte Springs, FL
American Residential Services 4.7
Customer support representative job in Orlando, FL
Company Name
ARS-Rescue Rooter
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
MUST BE BILINGUAL - SPEAK FLUENT ENGLISH/SPANISH
Pay: $19 per hour
Schedule: 24/7 Contact Center - Various EVENING shifts available Full-time, year-round work
Prior dispatch experience a plus!
What We Offer:
Weekly pay via direct deposit
Commission on top of hourly rate
Paid training - no HVAC experience required
Career path into Sales Advisor roles
Full-time employees also receive:
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
Paid time off + holiday pay
Company-paid life insurance
Responsibilities
Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and supportcustomers with professionalism and urgency. This is a fast-paced, team-driven role based in-office.
* THIS IS NOT A REMOTE POSITION
Qualifications
What You Need:
* Prior experience in a customer service or call center environment (prior dispatch experience a plus)
* Proficiency with Microsoft Office and computer-based systems
* Ability to handle multi-line phones with accuracy and composure
* Must report daily to the office (no remote work available)
* Weekend and shift flexibility may be required
* Must pass background check and drug screening
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.
$19 hourly 1d ago
Customer Assistance Representative Full Time (Orlando, FL, US)
American Airlines 4.5
Customer support representative job in Orlando, FL
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Startig pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers' self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American's guidelines
Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver's license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$16.1 hourly 3d ago
Customer Experience Specialist - FT
Avis Budget Group, Inc. 4.1
Customer support representative job in Orlando, FL
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium customCustomer Experience, Specialist, Experience, Customer, Retail, Automotive
$25k-30k yearly est. 5d ago
Customer Success Specialist
Align Strategic
Customer support representative job in Orlando, FL
AlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and operate their businesses more profitably and easily.
You will actively manage a group of customers on their journey from implementation onward and support the sales team's efforts to win new and renewal customers.
AlignStrategic.com's Customer Success Specialists wield proven technical expertise, building deep relationships and translating significant, complicated customer needs into straightforward, measurable solutions.
In this role, you should expect these responsibilities to be part of your day-to-day schedule:
Drive expansion and adoption of our software and services.
Manage the onboarding process for each new customer from technical evaluation onward.
Assist the sales team in driving and managing new and renewal business.
Provide critical insights to the product team as a means to improve our offerings.
Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
Educate champions and their teams on the value of our products, and help uncover use cases before they become emergencies.
Build relationships with executive decision-makers.
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
Our ideal Customer Success Specialist must possess:
Minimum 3 years in sales/customer experience management.
Scrappy mentality - we wear many hats and are willing to get our hands dirty.
Technical curiosity or experience - we're a specialized product for technical teams.
Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Proven track record of expansion and product adoption within your book of business.
Excellent creative and critical thinking skills - we have to be preemptive.
Strong communication and presentation skills-Much of our day-to-day work involves selling and presenting solutions to customers.
Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
Proven ability to manage multiple complex customer journeys at once.
Nice to haves:
Lead generation knowledge and experience.
Experience managing accounts for a product that solves complex problems across several business units.
Experience working with SaaS products.
Enterprise account management experience.
You must be a highly motivated self-starter, a goal-oriented high performer, and work well without supervision and as part of a team.
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$27k-54k yearly est. 1d ago
Customer Support Agent
Acorn Stairlifts, Inc. 4.4
Customer support representative job in Orlando, FL
CustomerSupport Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a CustomerSupport Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.
What You'll Do
Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures
What We're Looking For
Proficient in Microsoft Windows; strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence
Education & Experience
Associate's degree (preferred), OR
2-4 years of customersupport or related experience, OR
Equivalent combination of education and experience
Physical & Work Requirements
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Moderate office noise level
Reasonable accommodations available
What We Offer
Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated
About Acorn Stairlifts
Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.
$26k-34k yearly est. 1d ago
CS - Customer Service Representative (ORL)
Atlantic Aviation FBO, Inc.
Customer support representative job in Orlando, FL
We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Representative (CSR) at ORL. Corporate aviation continues to be a viable means of travel for many who do not like the Customer Service Representative, Customer Service, Representative, Retail, Airline, Aviation
$24k-32k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Brandon Quarterman-State Farm Agent
Customer support representative job in Orlando, FL
State Farm Insurance Agent located in Orlando, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brandon Quarterman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Health benefits
Profit sharing
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Detail oriented
Ability to make presentations to potential customers
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$24k-32k yearly est. 3d ago
Environmental Service Representative (Waste)
The Planet Group 4.1
Customer support representative job in Orlando, FL
Title: Environmental Service Representative (Waste)
Starting Pay: Up to $28/hr + OT @ 1.5
Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT
WFH: hybrid options after fully trained
Contract to Hire - 6 month contract and then direct hire
Qualifications:
Environmental background with hazardous and non-hazardous waste
Experience with Shipping and Receiving / DOT regulations
Computer skills
Good customer service and comfortable on the phone
Knowledge of RCRA and DOT
Manager notes
This person will be working in an office fielding calls and emails from both customers and internal employees
MUST have a waste background - degree is preferred but not a must
They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling
Will need to be very organized and details
Computer skills are a must
Good with being on the phone A LOT
This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone
Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical Services Representative for their Technical Services Team.
This person will be responsible for job creation, data entry, scheduling, and supporting our customers.
They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.
Responsibilities:
Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
Prepare documentation for transportation of chemicals to appropriate disposal facilities.
Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects.
Maintain and grow existing customer base by providing quality control and following up with requests.
Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.
Basic Requirements:
Proven organizational and time management skills
Strong communication skills, both written and verbal
Attention to detail with the ability to keep the big picture in mind
Excellent soft skills; ability to work well with clients and co-workers
Computer skills: MS Word, excel and ability to learn internal computer software
Knowledge of RCRA and DOT
Valid US Driver's License
Must be eligible to work in the United States without sponsorship
Must have a reliable form of transportation
$28 hourly 21h ago
Customer Service Representative
Circle Logistics, Inc.
Customer support representative job in Orlando, FL
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore, we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper, and enjoy life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments, supporting the efforts of our office by providing visibility, and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
$17-$18 an hour
Full-time: 40 hours per week
Weekday and Weekend schedules available
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
Check out our Orlando Office HERE
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions.
We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
$17-18 hourly 21h ago
Logistics and Customer Service Coordinator- Onsite!
Adecco Permanent Recruitment 4.3
Customer support representative job in Orlando, FL
Adecco Permanent Recruitment is seeking a Logistics and Customer Service Coordinator in Orlando, Florida. Qualified candidates for this role will have a 3-5 year track record of Logistics and Customer Service experience, in addition to creating bills of lading (BOL) and basic hazmat knowledge.
Our client is offering a competitive starting salary, in addition to full benefits (health, dental, vision, and 401k with company match), in addition to 15 PTO days to start. Please see additional duties and responsibilities below:
Key Responsibilities: CustomerSupport and Service:
Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
Collaborate with the sales and operations teams to resolve customer issues efficiently.
Support the order process by addressing customer requests via phone, email, or online platforms.
Document customer feedback and escalate recurring issues to the appropriate departments.
Office Supply and Vendor Coordination:
Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
Develop and maintain relationships with vendors for supply replenishment.
Monitor office supply budget and maintain expense records.
Order Management and Data Entry:
Accurately enter and process customer orders in the system.
Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
Shipping and Logistics:
Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
Track shipments to ensure on-time delivery and resolve any logistical issues.
Document Management and Archiving:
Scan, archive, and organize company records following established protocols.
Maintain both physical and digital filing systems for easy access.
Customer Onboarding Support:
Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
Provide introductory support to familiarize new customers with company processes and systems.
General Administrative Support:
Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
Act as a point of contact for both internal and external stakeholders for day-to-day matters.
Growth Opportunities in Customer Service:
Proactively identify ways to improve the customer experience and internal processes.
Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
Qualifications:High school diploma or equivalent; additional education or certifications in customer service or administration are a plus.
Strong interpersonal and communication skills with a customer-first mindset.
Experience with customer service, CRM, or data entry software is preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with Microsoft Office Suite and willingness to learn new systems.
Equal Opportunity Employer/Veterans/Disabled
Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** T
Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
$25k-33k yearly est. 2d ago
Service Associate, Part Time - Orlando
Bloomingdale's, Inc. 4.2
Customer support representative job in Orlando, FL
The B-Helpful Professional is highly energetic and engaged, serving as a go to resource for our customers and associates throughout the store. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional posse Associate, Part Time, Service, Retail
$27k-32k yearly est. 7d ago
Reservation Concierge Specialist
Vaco By Highspring
Customer support representative job in Orlando, FL
Vaco is hiring! We have an exciting opportunity for a full time Reservation Concierge in the office of a valued client of ours in Orlando, FL. This is an immediate need for their luxury transportation service team, so if interested please apply today for consideration!
Hourly Pay Rate: $18/hr
Weekly Schedule: 1pm to 10pm with Wednesdays and Thursdays off.
Role Summary
The Reservation Concierge is the first impression of their brand-owning the full client journey from inquiry to confirmed itinerary. This concierge specialist will qualify needs, recommend the right service tier (KCS vs. RKR), craft accurate quotes, secure payments, and manage updates with white-glove communication. Success = 5-star client satisfaction, problem-solving, zero-error reservations, and strong conversion.
Key Responsibilities
1. Client Discovery & Sales
- Qualify purpose, party size, luggage, schedule sensitivity, VIP needs, budget/priority.
- Position service tier (KCS business-class luxury vs. RKR reliable value) based on perceived value.
- Build trust quickly; overcome price objections using benefits, social proof, and risk-reversal.
- Generate accurate quotes; secure deposits/payments; upsell meet-and-greet, child seats, multi-stop itineraries, on-site desk, and VIP errand vehicle.
2. Reservation Excellence
- Enter flawless reservations into databases with all metadata (flight numbers, FBOs, tail numbers, ADA notes, gate/terminal, bags, car seats, meet-and-greet signage text, PO/reference).
- Apply pricing rules, fees, gratuity, wait time, after-hours, tolls, surcharges, and discounts per policy.
- Proactively verify flights and monitor changes; communicate updates to clients and dispatch.
3. Client Communication
- Maintain a luxurious tone via phone, email, and SMS; write grammatically clean, concise messages.
- Send confirmations, receipts, pre-trip reminders, chauffeur/vehicle details, and post-trip thank-you/review requests.
- De-escalate issues professionally; document notes for transparent handoffs.
4. Cross-Team Coordination
- Partner with Dispatch/Chauffeurs on special instructions, signage, timing, and contingencies.
- Coordinate affiliates for out-of-market trips; validate COIs, pricing, and SLAs.
5. Independent Work & Ownership
- Manage your pipeline, prioritize high-value leads, and hit daily activity targets without hand-holding.
- Maintain spotless records, follow SOPs, and suggest improvements to templates and workflows.
Required Skills & Competencies
- Customer Service Mastery: Empathy, patience, solution-orientation, and hospitality mindset.
- Sales Skills: Discovery, needs-based recommendations, objection handling, assumptive close.
- Communication & Grammar: Flawless written English, professional tone, active listening, summarizing.
- Executive presence, confidence, warmth, calm under pressure.
- Extreme accuracy with names, times, numbers, and addresses.
- Self-managed, organized, meets deadlines without constant oversight.
- Tech Fluency: Moovs or Limo Anywhere, Zoho/CRM, Google Workspace, flight-tracking tools, Microsoft excel and Microsoft word
- Bonus: Orlando market knowledge; corporate/event travel experience; bilingual.
Required Education & Experience
- Associate's Degree
- 2 years of prior work experience in a fast-paced customer service workplace
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$18 hourly 2d ago
Customer Support Consultant
Epos Now Group
Customer support representative job in Orlando, FL
About the job:
As a customersupport consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
$62k-98k yearly est. 57d ago
IC Inside Sales / Customer Support Liaison
General Accounts
Customer support representative job in Vero Beach, FL
Benefits:
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
THE PITCH: If you're a happy, enthusiastic, self-motivated individual with a demonstrated interest in design and home organization we've got an internal design consultant position in OUR Melbourne Showroom with your name on it! Even better, you will be trained to progress to our outside sales position!
WHY US? Inspired Closets is a rapidly expanding nationwide brand. Inspired Closets Treasure Coast opened in 2019. We are growing and have an immediate need to expand our design team. You will participate in our exclusive design training program. We also provide benefits, PTO and holiday pay, creating a stable environment with tremendous growth potential.
THE JOB: You will be the first point of contact for our Melbourne showroom customers, explaining our products, answering customer questions and explaining our capabilities as compared to competitors. After our training program, you will also assist sales management and quality assurance in creating, auditing, and modifying designs for closets, craft rooms, home offices, garages, pantries, and murphy beds.
OUR VALUES: We want you to look forward to coming to work every morning, so we've created a fun and supportive workplace for you. Down time with family and loved ones is important so there are minimal evening and weekend work assignments.
HOW WE SELL: The showroom is a key component to our sales process. From greeting potential new customers to assisting the sales team in closing a sale. As our first point of contact, your ability to connect with leads and customers through listening, creativity, attention to detail, and exceptional service will earn our client's trust and contribute to a positive and productive sale. Read what clients say about us on Google. If you think our clients would write those same reviews about you, we need you on our team!
THE BENEFITS: Compensation is a competitive hourly rate. We pay 50% of medical, with access to dental, vision and other insurance programs. We offer PTO plus paid holidays.
Our collective goal is to transition you to an outside salesperson with a commission-based pay structure offering you unlimited earnings potential.
TO OPEN THE DOOR:
• YOU HAVE DEMONSTARTED AN INTERST IN DESIGN AND/OR HOME ORGANIZATION • YOU ARE FLUENT IN COMPUTER AND TECHICAL SKILLS • YOU CAN MEASURE USING A MEASURING TAPE • OPEN TO LEARNING NEW CONCEPTS AND TECHNICAL PRODUCTS
FULL DISCLOSURE: Experience and qualifications are only part of the story. The number one criterion we are looking for is how you will fit with our team and clientele. It's important to us that you LOVE your job, have a positive attitude and friendly demeanor.
Come join Inspired Closets Treasure Coast…the better closet company. Compensation: $20.00 - $25.00 per hour
$20-25 hourly Auto-Apply 60d+ ago
Client Engagement Specialist
Synergy Settlement Services, Inc.
Customer support representative job in Orlando, FL
Job DescriptionDescription:
Be the voice, heart, and trusted partner our clients rely on
At Synergy, our Client Engagement Specialists are more than support-they are the foundation of our client experience and a vital part of our success. This role is ideal for someone who takes pride in delivering exceptional service, thrives on organization and follow-through, and values meaningful professional relationships.
If you're detail-oriented, service-driven, and energized by helping clients feel confident and supported, this could be the opportunity you've been looking for.
Requirements:
What You'll Do
As a Client Engagement Specialist, you'll play a key role in ensuring a smooth, professional, and responsive experience for our clients, partners, and internal teams.
You will:
Serve as a primary point of contact, handling inbound calls with professionalism, empathy, and efficiency
Monitor and manage the Intake Outlook mailbox throughout the day to ensure timely responses and follow-through
Open and organize new case files in ESP in accordance with established protocols
Prepare, send, track, and follow up on intake documentation to ensure nothing falls through the cracks
Accurately upload and document incoming mail and faxes, keeping stakeholders informed
Maintain clear, professional communication with clients, lienholders, and internal teams
Develop expertise in one Synergy line of business while maintaining working knowledge across all service lines
Support general administrative functions, including phone coverage and mail distribution
Assist with initial reporting to State Medicaid offices, insurers, federal plans, military organizations, and healthcare providers
What We're Looking For
We're looking for someone who values accuracy, accountability, and exceptional service-and who takes ownership of their work.
You'll be successful if you have:
High School diploma or equivalent (Associate or Paralegal degree preferred)
At least one year of administrative or office experience
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong database and case management skills
A professional, positive, and client-focused demeanor
Excellent written and verbal communication skills
The ability to prioritize, stay organized, and meet deadlines
Comfort working at a computer for extended periods while managing phone and email communications
Culture of Collaboration
We're a tight-knit team that leads with empathy, supports one another, and believes in winning together. At Synergy, professionalism and kindness go hand in hand-and teamwork is at the core of how we operate.
Room to Grow
We invest in our people and reward those who raise the bar:
Leadership development opportunities
Continuing education and skill-building support
Clear promotion pathways for high performers
Benefits That Support Life
We offer a comprehensive benefits package designed to support your career and your well-being:
Competitive compensation
Medical, dental, and vision coverage
401(k) with company match
Generous PTO and paid holidays
Wellness initiatives and community impact opportunities
The Synergy Experience
This is your chance to contribute to a company that's changing the game-for our clients, our partners, and the injured individuals they serve. Your work here matters, and your growth does too.
$27k-50k yearly est. 11d ago
Reservationist
Tavistock Restaurant Collection 4.1
Customer support representative job in Orlando, FL
NAMI LAKE NONA
Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates.
If interested and you believe your experience may apply, we encourage you to answer the following questions in our application:
What is the coolest restaurant you have ever been to?
What is the craziest thing you have ever eaten?
What is your favorite cocktail?
Have you ever traveled outside of the US? If so, where to?
If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities.
POSITION SUMMARY
Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
RESPONSIBILITIES:
- Manage reservations, ensuring accuracy and efficiency
- Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
- Provide exceptional customer service to customers during the reservation process
- Coordinate with other departments to ensure seamless operations
- Accurately enter customer information into the company's reservation system
- Maintain accurate records of reservations and customer interactions
Requirements
SHIFT AVAILABILITY
-12PM-8PM
SKILLS & ABILITIES
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Ability to multi-task and work in a fast-paced environment
- Strong organizational and time-management skills
- Ability to work independently as well as part of a team
- Familiarity with reservation systems is a plus
- High school diploma or equivalent
$26k-32k yearly est. 60d+ ago
Call Center Operator - 2nd Shift
Westgate Resorts
Customer support representative job in Orlando, FL
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
As a Resort Services Operator, you will:
* Provide friendly, positive, and hospitable service to our in-house guests
* Answer calls using the phone routing system
* Route calls and take messages for the appropriate departments
* Ensure faxes and mail is distributed and handled correctly
Qualifications
Job Requirements:
* Must have schedule flexibility; Nights, Weekends, and Holidays
* Call center experience preferred.
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
$22k-30k yearly est. 12d ago
Public Safety Command Center Operator (Varying Shifts)
Nemours
Customer support representative job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida.
This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
Maintain equipment and alarm status and enter service tickets as appropriate.
Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
Other duties as assigned.
Job Requirements
High School Diploma required.
Minimum of three (3) to six (6) months experience required.
Possesses and maintains Florida Class D Security license required.
Proficient in all computer and technology applications utilized by Public Safety Department.
Working knowledge of security policies, procedures and practices.
Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
$22k-30k yearly est. Auto-Apply 49d ago
Public Safety Command Center Operator (Varying Shifts)
Nemours Foundation
Customer support representative job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida. This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
* Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
* Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
* Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
* Maintain equipment and alarm status and enter service tickets as appropriate.
* Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
* Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
* Other duties as assigned.
Job Requirements
* High School Diploma required.
* Minimum of three (3) to six (6) months experience required.
* Possesses and maintains Florida Class D Security license required.
* Proficient in all computer and technology applications utilized by Public Safety Department.
* Working knowledge of security policies, procedures and practices.
* Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
$22k-30k yearly est. Auto-Apply 48d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Palm Bay, FL?
The average customer support representative in Palm Bay, FL earns between $26,000 and $44,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Palm Bay, FL
$34,000
What are the biggest employers of Customer Support Representatives in Palm Bay, FL?
The biggest employers of Customer Support Representatives in Palm Bay, FL are: