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The differences between delivery associates and customer service and drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery associate has an average salary of $38,333, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a delivery associate include customer orders, GPS and safety procedures. The most important skills for a customer service and driver are customer service, CDL, and DOT.
| Delivery Associate | Customer Service And Driver | |
| Yearly salary | $38,333 | $35,518 |
| Hourly rate | $18.43 | $17.08 |
| Growth rate | 11% | 11% |
| Number of jobs | 298,631 | 465,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 39% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A delivery associate is responsible for picking-up and delivering parcels, ensuring timeliness and client satisfaction. They typically review and handle delivery documents, load and unload packages from the vehicles, adhere to schedules and routes, scan and organize parcels, and prepare regular progress reports. There are also instances where they must communicate and assist clients by answering inquiries, confirming addresses, collecting payments, and handling issues and concerns. Moreover, a delivery associate must perform regular vehicle maintenance checks and abide by the traffic laws and regulations for a smooth and efficient workflow.
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
Delivery associates and customer service and drivers have different pay scales, as shown below.
| Delivery Associate | Customer Service And Driver | |
| Average salary | $38,333 | $35,518 |
| Salary range | Between $28,000 And $52,000 | Between $28,000 And $44,000 |
| Highest paying City | San Francisco, CA | Concord, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Santander Bank | Andersen |
| Best paying industry | Professional | Transportation |
There are a few differences between a delivery associate and a customer service and driver in terms of educational background:
| Delivery Associate | Customer Service And Driver | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between delivery associates' and customer service and drivers' demographics:
| Delivery Associate | Customer Service And Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 83.1% Female, 16.9% | Male, 76.6% Female, 23.4% |
| Race ratio | Black or African American, 12.6% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 3.8% White, 59.5% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |