Desk attendant vs front desk staff

The differences between desk attendants and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk staff has an average salary of $28,916, which is higher than the $24,747 average annual salary of a desk attendant.

The top three skills for a desk attendant include front desk, customer service and cash control. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Desk attendant vs front desk staff overview

	Desk Attendant	Front Desk Staff
Yearly salary	$24,747	$28,916
Hourly rate	$11.90	$13.90
Growth rate	-	-
Number of jobs	119,555	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 62%
Average age	34	37
Years of experience	-	-

Desk attendant vs front desk staff salary

Desk attendants and front desk staff have different pay scales, as shown below.

	Desk Attendant	Front Desk Staff
Average salary	$24,747	$28,916
Salary range	Between $18,000 And $33,000	Between $21,000 And $38,000
Highest paying City	Alameda, CA	New York, NY
Highest paying state	Maine	New York
Best paying company	Mayo Clinic	Univ Of Colorado-Colorado Spgs
Best paying industry	Retail	Education

Differences between desk attendant and front desk staff education

There are a few differences between a desk attendant and a front desk staff in terms of educational background:

	Desk Attendant	Front Desk Staff
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 62%
Most common major	Psychology	Business
Most common college	-	-

Desk attendant vs front desk staff demographics

Here are the differences between desk attendants' and front desk staff' demographics:

	Desk Attendant	Front Desk Staff
Average age	34	37
Gender ratio	Male, 40.3% Female, 59.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.2% Unknown, 5.3% Hispanic or Latino, 14.6% Asian, 6.6% White, 63.8% American Indian and Alaska Native, 0.5%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	7%	13%

Differences between desk attendant and front desk staff duties and responsibilities

Desk attendant example responsibilities.

Grind maintenance, snow removal and mowing.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits
Perform lifeguard duties, such as water rescues and administers first aid as necessary.
Help to maintain office organization and functionality

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Desk attendant vs front desk staff skills

Common desk attendant skills

Front Desk, 17%
Customer Service, 17%
Cash Control, 14%
CPR, 11%
Residential Life, 9%
Security Cameras, 3%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%