How to hire a director, customer relations

How to hire a director, customer relations, step by step

Here's a step-by-step director, customer relations hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director, customer relations job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director, customer relations
• Step 8: Go through the hiring process checklist

What does a director, customer relations do?

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1. Identify your hiring needs

   First, determine the employments status of the director, customer relations you need to hire. Certain director, customer relations roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director, customer relations's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors, customer relations from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents director, customer relations salaries for various positions.

   Type of Director, Customer Relations	Description	Hourly rate
   Director, Customer Relations	Public relations managers plan and direct the creation of material that will maintain or enhance the public image of their employer or client. Fundraising managers coordinate campaigns that bring in donations for their organization.	$43-94
   Community Development Director	The job of a community development director is to manage and direct the management and planning initiatives for a community or city organization. Your duties will include collaborating with community partners in developing strategies to improve the community, architectural and economic initiatives, monitoring budgets for department initiatives, and participating in business development efforts... Show more	$33-81
   Communications Director	A communications director is responsible for monitoring and supervising the overall media relations from internal to external communications. A communications director's duties include managing campaigns, providing organizational updates to the employees, supporting social media marketing, developing effective communication strategies to build the organization's reputation, and efficiently leading team members in handling events that represent the business... Show more	$29-90

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Relations
   • Leveraged
   • Government Relations
   • Press Releases
   • Payroll
   • Customer Complaints
   • Customer Care
   • Net Promoter Score
   • Community Relations
   • Oversight
   • Medicaid
   • Educational Programs
   • Business Development
   • Customer Accounts

   Check all skills

   Responsibilities:

   • Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
   • Attend morning meeting daily and attend Medicare meetings weekly.
   • Assist with payroll and create excel spreadsheets to document all sales status and quotas.
   • Alert all departments through creating and delivering reports for guest preferences and VIP's.
   • Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
   • Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

   More director, customer relations duties

3. Make a budget

   Including a salary range in the director, customer relations job description is a good way to get more applicants. A director, customer relations salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a director, customer relations in West Virginia may be lower than in Nevada, and an entry-level engineer typically earns less than a senior-level director, customer relations. Additionally, a director, customer relations with lots of experience in the field may command a higher salary as a result.

   Average director, customer relations salary

   $134,672yearly

   $64.75 hourly rate

   ---

   Entry-level director, customer relations salary

   $91,000 yearly salary

   Updated December 14, 2025

   Average director, customer relations salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Nevada	$163,574	$79
   2	California	$151,950	$73
   3	Arizona	$149,420	$72
   4	Maryland	$144,059	$69
   5	Arkansas	$141,024	$68
   6	District of Columbia	$139,889	$67
   7	New Hampshire	$138,171	$66
   8	New York	$134,076	$64
   9	North Carolina	$133,122	$64
   10	Texas	$132,301	$64
   11	Oregon	$129,430	$62
   12	Illinois	$127,349	$61
   13	Colorado	$124,539	$60
   14	North Dakota	$123,767	$60
   15	Virginia	$122,899	$59
   16	Georgia	$120,222	$58
   17	Connecticut	$118,209	$57
   18	Ohio	$117,197	$56
   19	Massachusetts	$116,179	$56
   20	Washington	$114,249	$55

   Average director, customer relations salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	California Resources	$177,967	$85.56
   2	Palo Alto Networks	$171,371	$82.39	3
   3	VMware	$157,090	$75.52
   4	DocuSign	$155,184	$74.61
   5	Microsoft	$154,319	$74.19	10
   6	TripActions	$154,292	$74.18
   7	Adobe	$151,402	$72.79	4
   8	Gap Inc.	$146,925	$70.64
   9	Burberry	$144,856	$69.64
   10	Victory Capital	$143,399	$68.94
   11	EILEEN FISHER	$141,936	$68.24
   12	Hearst	$140,584	$67.59	1
   13	Tecton Products	$139,559	$67.10
   14	Harvard University	$138,964	$66.81
   15	Oracle	$138,152	$66.42	24
   16	Cabela's	$137,185	$65.95
   17	Autodesk	$136,156	$65.46	1
   18	Aramark	$134,782	$64.80	4
   19	KORE	$134,565	$64.69
   20	Coupa Software	$134,247	$64.54

4. Writing a director, customer relations job description

   A good director, customer relations job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a director, customer relations job description:

   Director, customer relations job description example

   Director, Customer Insights
   
   Department: Brand Operations & Strategy
   
   Reports To: Senior Vice President
   
   Through a comprehensive understanding of the customer, brand, and retail landscape, the CMI (Customer Marketing Insights) team will enable & empower the organization to leverage insights as a regular, valued, and natural input to strategy development and everyday decision making. The CMI team is responsible for building a holistic view of the customer and articulating & applying those insights alongside actionable recommendations that support business growth.
   
   The Director of Customer Insights is a highly cross-functional role, responsible for growing and guiding a team that enables the organization through clearly communicated insights to carry out their mission to create lifelong relationships with women.
   
   Responsibilities:
   
   * Lead and develop a team in supporting all brands within VS&Co.
   * Build engaging cross-functional relationships to bring customer insights to the forefront of business decisions
   * Keep a pulse on consumer change drivers to keep leadership teams informed on future thinking and the potential impact to overall business strategies
   * Partner with cross-functional leaders to evaluate and recommend key strategic growth opportunities for the portfolio, rooted in insights
   * Oversee the design, development, execution, analysis, and share out of any primary/custom research
   
   Qualifications
   
   Qualifications
   
   * Demonstrated ability to think globally/strategically, turning insights into actionable recommendations.
   * Proven track record working with and influencing cross-functional teams, as well as establishing an internal network of relationships at all levels of the organization to drive results.
   * Demonstrated success in leading and growing a team
   * Experience and success in using data to tell a story; including the ability to draw and synthesize insights from several different sources
   * Well-rounded experience in both guiding and executing various research methodologies including both qualitative and quantitative.
   * Ability to be objective in analysis & share learnings constructively
   * Strong written and oral presentation skills
   * Minimum 10+ years of marketing research experience with a background or understanding of apparel retail
   
   An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right director, customer relations for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find director, customer relations candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as pr news job board, pr council, prsa job center, hoojobs.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit directors, customer relations, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director, customer relations

   Once you've found the director, customer relations candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new director, customer relations. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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