Dispatcher clerk vs dispatch assistant

The differences between dispatcher clerks and dispatch assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher clerk and a dispatch assistant. Additionally, a dispatch assistant has an average salary of $35,800, which is higher than the $31,319 average annual salary of a dispatcher clerk.

The top three skills for a dispatcher clerk include customer service, DOT and data entry. The most important skills for a dispatch assistant are data entry, customer service, and emergency calls.

Dispatcher clerk vs dispatch assistant overview

	Dispatcher Clerk	Dispatch Assistant
Yearly salary	$31,319	$35,800
Hourly rate	$15.06	$17.21
Growth rate	-8%	4%
Number of jobs	70,603	3,581
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Bachelor's Degree, 31%
Average age	43	43
Years of experience	2	2

Dispatcher clerk vs dispatch assistant salary

Dispatcher clerks and dispatch assistants have different pay scales, as shown below.

	Dispatcher Clerk	Dispatch Assistant
Average salary	$31,319	$35,800
Salary range	Between $24,000 And $39,000	Between $26,000 And $48,000
Highest paying City	Lacey, WA	-
Highest paying state	Alaska	-
Best paying company	Southern California Edison	-
Best paying industry	Government	-

Differences between dispatcher clerk and dispatch assistant education

There are a few differences between a dispatcher clerk and a dispatch assistant in terms of educational background:

	Dispatcher Clerk	Dispatch Assistant
Most common degree	High School Diploma, 31%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher clerk vs dispatch assistant demographics

Here are the differences between dispatcher clerks' and dispatch assistants' demographics:

	Dispatcher Clerk	Dispatch Assistant
Average age	43	43
Gender ratio	Male, 29.4% Female, 70.6%	Male, 32.5% Female, 67.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher clerk and dispatch assistant duties and responsibilities

Dispatcher clerk example responsibilities.

Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
Manage customer service satisfaction by providing update eta and location of drivers.
Use RF scanners for shipping and receiving.
Maintain accurate information in AS400 to ensure pay is accurate for date.
Update several internal database accordingly (trailer tracking, ship schedule, AS400).
Perform other duties: i.e., filing, copying, collating, record keeping.

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Dispatcher clerk vs dispatch assistant skills

Common dispatcher clerk skills

Customer Service, 32%
DOT, 16%
Data Entry, 14%
Strong Customer Service, 6%
Inbound Calls, 4%
ETA, 4%

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%