Dispatcher clerk vs dispatch technician

The differences between dispatcher clerks and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher clerk and a dispatch technician. Additionally, a dispatch technician has an average salary of $34,469, which is higher than the $31,319 average annual salary of a dispatcher clerk.

The top three skills for a dispatcher clerk include customer service, DOT and data entry. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Dispatcher clerk vs dispatch technician overview

	Dispatcher Clerk	Dispatch Technician
Yearly salary	$31,319	$34,469
Hourly rate	$15.06	$16.57
Growth rate	-8%	-4%
Number of jobs	70,603	30,551
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Dispatcher clerk vs dispatch technician salary

Dispatcher clerks and dispatch technicians have different pay scales, as shown below.

	Dispatcher Clerk	Dispatch Technician
Average salary	$31,319	$34,469
Salary range	Between $24,000 And $39,000	Between $27,000 And $43,000
Highest paying City	Lacey, WA	-
Highest paying state	Alaska	-
Best paying company	Southern California Edison	-
Best paying industry	Government	-

Differences between dispatcher clerk and dispatch technician education

There are a few differences between a dispatcher clerk and a dispatch technician in terms of educational background:

	Dispatcher Clerk	Dispatch Technician
Most common degree	High School Diploma, 31%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dispatcher clerk vs dispatch technician demographics

Here are the differences between dispatcher clerks' and dispatch technicians' demographics:

	Dispatcher Clerk	Dispatch Technician
Average age	43	43
Gender ratio	Male, 29.4% Female, 70.6%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher clerk and dispatch technician duties and responsibilities

Dispatcher clerk example responsibilities.

Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
Manage customer service satisfaction by providing update eta and location of drivers.
Use RF scanners for shipping and receiving.
Maintain accurate information in AS400 to ensure pay is accurate for date.
Update several internal database accordingly (trailer tracking, ship schedule, AS400).
Perform other duties: i.e., filing, copying, collating, record keeping.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Dispatcher clerk vs dispatch technician skills

Common dispatcher clerk skills

Customer Service, 32%
DOT, 16%
Data Entry, 14%
Strong Customer Service, 6%
Inbound Calls, 4%
ETA, 4%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%