Dispatcher clerk vs yardmaster/customer service/crew dispatching

Differences between dispatcher clerk and yardmaster/customer service/crew dispatching duties and responsibilities

Dispatcher clerk example responsibilities.

• Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
• Manage customer service satisfaction by providing update eta and location of drivers.
• Use RF scanners for shipping and receiving.
• Maintain accurate information in AS400 to ensure pay is accurate for date.
• Update several internal database accordingly (trailer tracking, ship schedule, AS400).
• Perform other duties: i.e., filing, copying, collating, record keeping.
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Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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