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The differences between eligibility specialists and referral specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an eligibility specialist and a referral specialist. Additionally, an eligibility specialist has an average salary of $37,322, which is higher than the $36,143 average annual salary of a referral specialist.
The top three skills for an eligibility specialist include medicaid, patients and provide technical assistance. The most important skills for a referral specialist are patients, customer service, and medical terminology.
| Eligibility Specialist | Referral Specialist | |
| Yearly salary | $37,322 | $36,143 |
| Hourly rate | $17.94 | $17.38 |
| Growth rate | - | -8% |
| Number of jobs | 19,944 | 72,016 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 44% |
| Average age | 46 | 49 |
| Years of experience | 2 | 2 |
An eligibility specialist is responsible for reviewing applicants' documents to verify their eligibility for qualifying for various organization programs. Eligibility specialists organize files accurately, communicate with other institutions for fact-checking, follow-up with the applicants for missing requirements, respond to the applicants' inquiries and concerns, and recommend alternatives, especially for financial assistance. An eligibility specialist must have excellent communication and record-keeping skills and extensive knowledge of the aid programs and company policies for processing applications.
Referral specialists are responsible for ensuring patients are already cleared for specialty service office visits. They resolve registration, pre-certification, and case-related affairs before the client's appointment. Also, they give support to clinical staff to manage the administrative components of clinical referrals for many services. They must gather relevant information from financial counselors, insurance carriers, and other supplementary staff to make sure the patient's financial responsibility for services are provided. Additionally, they act as a liaison between the patients, physicians, hospitals, health insurance vendors, or other referral sources.
Eligibility specialists and referral specialists have different pay scales, as shown below.
| Eligibility Specialist | Referral Specialist | |
| Average salary | $37,322 | $36,143 |
| Salary range | Between $30,000 And $45,000 | Between $29,000 And $43,000 |
| Highest paying City | Chicago, IL | Washington, DC |
| Highest paying state | Iowa | Connecticut |
| Best paying company | CBIZ | Cognizant |
| Best paying industry | Government | Non Profits |
There are a few differences between an eligibility specialist and a referral specialist in terms of educational background:
| Eligibility Specialist | Referral Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Northwestern University | - |
Here are the differences between eligibility specialists' and referral specialists' demographics:
| Eligibility Specialist | Referral Specialist | |
| Average age | 46 | 49 |
| Gender ratio | Male, 18.1% Female, 81.9% | Male, 15.3% Female, 84.7% |
| Race ratio | Black or African American, 14.1% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 8.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 9% |