Emergency communications technician vs emergency operator

The differences between emergency communications technicians and emergency operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency communications technician has an average salary of $42,950, which is higher than the $38,458 average annual salary of an emergency operator.

The top three skills for an emergency communications technician include emergency communications, patient care and CPR. The most important skills for an emergency operator are emergency situations, emergency operations, and emergency services.

Emergency communications technician vs emergency operator overview

	Emergency Communications Technician	Emergency Operator
Yearly salary	$42,950	$38,458
Hourly rate	$20.65	$18.49
Growth rate	4%	4%
Number of jobs	61,970	52,229
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 42%
Average age	39	39
Years of experience	-	-

Emergency communications technician vs emergency operator salary

Emergency communications technicians and emergency operators have different pay scales, as shown below.

	Emergency Communications Technician	Emergency Operator
Average salary	$42,950	$38,458
Salary range	Between $30,000 And $60,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between emergency communications technician and emergency operator education

There are a few differences between an emergency communications technician and an emergency operator in terms of educational background:

	Emergency Communications Technician	Emergency Operator
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 42%
Most common major	Criminal Justice	Business
Most common college	-	-

Emergency communications technician vs emergency operator demographics

Here are the differences between emergency communications technicians' and emergency operators' demographics:

	Emergency Communications Technician	Emergency Operator
Average age	39	39
Gender ratio	Male, 34.1% Female, 65.9%	Male, 41.1% Female, 58.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between emergency communications technician and emergency operator duties and responsibilities

Emergency communications technician example responsibilities.

Compile a supplementary report for incorrect VCIN codes.
Coordinate emergency services for police, fire and ambulances.
Assist and independently train new hires and senior management on new protocols, CPR, and EMD software.
Maintain composure and compassion while handling emergency and non-emergency calls from a diverse community
Receive training regarding updates and changes of policies, procedure and regulations to CJIS.

Emergency operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Utilize CCTV system to monitor and record activity in and around the facility.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history
Certify by APCO as a nationally recognize emergency dispatcher.

Emergency communications technician vs emergency operator skills

Common emergency communications technician skills

Emergency Communications, 12%
Patient Care, 12%
CPR, 9%
Computer Aided Dispatch, 9%
Data Entry, 7%
Medical Services, 7%

Common emergency operator skills

Emergency Situations, 23%
Emergency Operations, 19%
Emergency Services, 11%
EMS, 8%
Computer Aided Dispatch, 7%
Emergency Response, 6%

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Office and Administrative Industry
Emergency Communications Technician
Emergency Communications Technician vs Emergency Operator

Updated January 8, 2025

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