Emergency dispatch operator vs emergency operator

The differences between emergency dispatch operators and emergency operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatch operator has an average salary of $45,398, which is higher than the $38,458 average annual salary of an emergency operator.

The top three skills for an emergency dispatch operator include departmental procedures, emergency dispatch and customer service. The most important skills for an emergency operator are emergency situations, emergency operations, and emergency services.

Emergency dispatch operator vs emergency operator overview

	Emergency Dispatch Operator	Emergency Operator
Yearly salary	$45,398	$38,458
Hourly rate	$21.83	$18.49
Growth rate	4%	4%
Number of jobs	48,634	52,229
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 42%
Average age	39	39
Years of experience	-	-

Emergency dispatch operator vs emergency operator salary

Emergency dispatch operators and emergency operators have different pay scales, as shown below.

	Emergency Dispatch Operator	Emergency Operator
Average salary	$45,398	$38,458
Salary range	Between $32,000 And $64,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between emergency dispatch operator and emergency operator education

There are a few differences between an emergency dispatch operator and an emergency operator in terms of educational background:

	Emergency Dispatch Operator	Emergency Operator
Most common degree	High School Diploma, 34%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Emergency dispatch operator vs emergency operator demographics

Here are the differences between emergency dispatch operators' and emergency operators' demographics:

	Emergency Dispatch Operator	Emergency Operator
Average age	39	39
Gender ratio	Male, 29.8% Female, 70.2%	Male, 41.1% Female, 58.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between emergency dispatch operator and emergency operator duties and responsibilities

Emergency dispatch operator example responsibilities.

Train in first responder, CPR, hazmat, wreckmaster.
Educate customers in event history, update data, and troubleshoot their alarm system.
Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service offerings, and equipment usage.
Deploy fire, police, EMT workers to designate locations to assist with crime, injuries, or fire.
Have current appropriate plans, procedures, guidance and laws issue by the county and FEMA available within the EOC.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history

Emergency operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Utilize CCTV system to monitor and record activity in and around the facility.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history
Certify by APCO as a nationally recognize emergency dispatcher.

Emergency dispatch operator vs emergency operator skills

Common emergency dispatch operator skills

Departmental Procedures, 15%
Emergency Dispatch, 13%
Customer Service, 11%
Inbound Calls, 10%
Outbound Calls, 10%
Customer Satisfaction, 6%

Common emergency operator skills

Emergency Situations, 23%
Emergency Operations, 19%
Emergency Services, 11%
EMS, 8%
Computer Aided Dispatch, 7%
Emergency Response, 6%

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Office and Administrative Industry
Emergency Dispatch Operator
Emergency Dispatch Operator vs Emergency Operator

Updated January 8, 2025

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