Emergency dispatch operator vs emergency telecommunications dispatcher

The differences between emergency dispatch operators and emergency telecommunications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatch operator has an average salary of $45,398, which is higher than the $38,561 average annual salary of an emergency telecommunications dispatcher.

The top three skills for an emergency dispatch operator include departmental procedures, emergency dispatch and customer service. The most important skills for an emergency telecommunications dispatcher are EMS, computer aided dispatch, and CPR.

Emergency dispatch operator vs emergency telecommunications dispatcher overview

	Emergency Dispatch Operator	Emergency Telecommunications Dispatcher
Yearly salary	$45,398	$38,561
Hourly rate	$21.83	$18.54
Growth rate	4%	4%
Number of jobs	48,634	27,658
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 38%
Average age	39	39
Years of experience	-	-

Emergency dispatch operator vs emergency telecommunications dispatcher salary

Emergency dispatch operators and emergency telecommunications dispatchers have different pay scales, as shown below.

	Emergency Dispatch Operator	Emergency Telecommunications Dispatcher
Average salary	$45,398	$38,561
Salary range	Between $32,000 And $64,000	Between $28,000 And $51,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between emergency dispatch operator and emergency telecommunications dispatcher education

There are a few differences between an emergency dispatch operator and an emergency telecommunications dispatcher in terms of educational background:

	Emergency Dispatch Operator	Emergency Telecommunications Dispatcher
Most common degree	High School Diploma, 34%	Bachelor's Degree, 38%
Most common major	Business	Criminal Justice
Most common college	-	-

Emergency dispatch operator vs emergency telecommunications dispatcher demographics

Here are the differences between emergency dispatch operators' and emergency telecommunications dispatchers' demographics:

	Emergency Dispatch Operator	Emergency Telecommunications Dispatcher
Average age	39	39
Gender ratio	Male, 29.8% Female, 70.2%	Male, 27.9% Female, 72.1%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between emergency dispatch operator and emergency telecommunications dispatcher duties and responsibilities

Emergency dispatch operator example responsibilities.

Train in first responder, CPR, hazmat, wreckmaster.
Educate customers in event history, update data, and troubleshoot their alarm system.
Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service offerings, and equipment usage.
Deploy fire, police, EMT workers to designate locations to assist with crime, injuries, or fire.
Have current appropriate plans, procedures, guidance and laws issue by the county and FEMA available within the EOC.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Emergency dispatch operator vs emergency telecommunications dispatcher skills

Common emergency dispatch operator skills

Departmental Procedures, 15%
Emergency Dispatch, 13%
Customer Service, 11%
Inbound Calls, 10%
Outbound Calls, 10%
Customer Satisfaction, 6%

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

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Office and Administrative Industry
Emergency Dispatch Operator
Emergency Dispatch Operator vs Emergency Telecommunications Dispatcher

Updated January 8, 2025

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