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The differences between escalation engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and a technical support engineer. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Escalation Engineer | Technical Support Engineer | |
| Yearly salary | $109,368 | $85,716 |
| Hourly rate | $52.58 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 53,911 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Escalation engineers and technical support engineers have different pay scales, as shown below.
| Escalation Engineer | Technical Support Engineer | |
| Average salary | $109,368 | $85,716 |
| Salary range | Between $80,000 And $148,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Meta | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation engineer and a technical support engineer in terms of educational background:
| Escalation Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between escalation engineers' and technical support engineers' demographics:
| Escalation Engineer | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |