Customer Service Representative
East Syracuse, NY jobs
Job Title: Customer Service Representative
Zip Code: 13057
Duration: 6 months
Pay Rate: $18.00/hr.
Keyword's: #EastSyracusejobs; #CustomerServiceRepresentativejobs;
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Customs Entry Agent
Atlanta, GA jobs
YOUR ROLE
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
Agent Sourcing Specialist
Tempe, AZ jobs
PURPOSE
The Agent Sourcing Specialist uses numerous resources to identify and attract quality agents or business partners. The specialist is responsible for developing and maintaining excellent relationships with internal and external clients to ensure achievement of business goals. The ideal candidate should be a forward thinker, able to clearly articulate points using both phone and email, be reliable, professional in demeanor and attire, friendly, outgoing, highly efficient in volume, be able to multi-task, and be a team player.
Essential Duties & Responsibilities
Proactively prospect and source for new potential sales agent partners
Produce consistent high volume of qualified leads
Lead generation development through cold calling, resume websites, internet research, LinkedIn/LinkedIn Recruiter, industry publications etc.
Proficient in using LinkedIn as a social media outlet to attract leads
Daily coordination with the Business Development Recruiting team to assist in the recruiting process
Must be proactive in strategy and bring outside the box/forward thinking approach to consistently create new leads
Capable to quickly learn/retain product knowledge and industry terms
Organize and document all steps of sourcing and recruiting process
Other tasks as assigned/needed
Required Knowledge/Skills/Abilities
Experience using LinkedIn/LinkedIn Recruiter
Experience with Boolean search procedure desired but not required
High energy and assertive approach
Creative and fearless in building cultivating relationships
Team player, goal driven, and fast learner
Ability to take direction/feedback and work closely with colleagues to close candidates
Excellent written and verbal communication skills
Excellent organization skills/time management
Strong multi-tasking ability and able to operate in a fast-paced environment
Working knowledge of MS Office programs as well as social media outlets
Qualifications
High School diploma or equivalent
1-2 years related experience in outbound sales/lead generation
Private Jet Charter Sourcing Specialist
Fort Lauderdale, FL jobs
Monarch Air Group is a premier provider of on-demand air charter and private jet solutions for corporations, government agencies, and individuals worldwide. From supporting humanitarian needs to offering bespoke travel options, Monarch Air Group consistently demonstrates versatility, safety, and reliability.
Role Description
We are seeking a detail-oriented individual with experience in sourcing charter aircraft to contribute to the team. This individual is responsible for identifying, evaluating, and securing aircraft options for Monarch Air Group's charter operations.
This full-time, on-site role, based in Fort Lauderdale, FL. You'll work hand-in-hand with sales and operations teams to make sure every client flight request is matched with the perfect aircraft - quickly, competitively, and reliably.
Aircraft Sourcing & Procurement
• Research and secure aircraft availability across charter platforms.
• Match aircraft options to client requirements (capacity, routing, safety, cost, etc.).
• Present timely, high-quality options to the charter sales team.
Vendor Relationship Management
• Cultivate and manage strong partnerships with Part 135 operators and vendors.
• Communicate availability, trip statuses, and operator feedback.
• Act as a key liaison for vendor inquiries and post-trip resolution.
Operational Support
• Work closely with charter sales and ops to ensure trip execution is seamless.
• Assist with urgent sourcing for last-minute changes or aircraft cancellations.
• Help maintain strong internal coordination between sourcing and trip logistics.
Qualifications
• Experience in aviation sourcing, charter brokerage, and/or Part 135 operations.
• Strong understanding of private jet types, charter platforms, and FAA compliance.
• Excellent communication and vendor management skills.
Compensation
Starting salary for the role is $65,000 per year.
Monarch Air Group and a rapidly growing and evolving company, and we are excited for you to be a part of this team dedicated to delivering world-class service, reliability, and safety to our clients.
Dinner Train Reservationist
Bardstown, KY jobs
R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations.
Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.
Responsibilities:
• Serves as customer service for call-ins requesting to book or needing information
• Review upcoming excursion availability and special requests
• Assist with building seating chart for excursions
• Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
• Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
• Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
• Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.
Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work.
Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
Dinner Train Reservationist
Bardstown, KY jobs
R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.
Responsibilities:
* Serves as customer service for call-ins requesting to book or needing information
* Review upcoming excursion availability and special requests
* Assist with building seating chart for excursions
* Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
* Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
* Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
* Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
* Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
* Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
* Make customer satisfaction your highest priority.
* Perform other duties as assigned.
Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work.
Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
Call Center Specialist
Detroit, MI jobs
DEPARTMENT: Workforce Development
SUPERVISOR: Call Center Lead / Career Services Manager
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support.
QUALIFICATIONS
Education:
High school diploma or equivalent required.
Other:
Strong verbal communication and professional phone etiquette skills.
Ability to engage callers with empathy, clarity, and problem-solving focus.
Experience with Workforce Development or Career Services preferred.
Ability to multitask across phone systems, databases, and scheduling tools.
Proficiency with computers, Windows, and Office 365.
Experience entering and maintaining accurate participant records and program data.
DUTIES AND RESPONSIBILITIES
Provide phone, text, and email support to individuals seeking career and employment services.
Explain available career services, training opportunities, and community resources.
Schedule appointments for career coaching, workshops, and partner services.
Route participants to appropriate career centers, staff, or partner organizations.
Document all participant interactions accurately in required data systems.
Conduct follow-up outreach to support engagement and service completion.
Maintain required reports tracking customer activity and outcomes.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Auto-ApplyCall Center Specialist
Detroit, MI jobs
DEPARTMENT: Workforce Development
SUPERVISOR: Call Center Lead / Career Services Manager
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support.
QUALIFICATIONS
Education:
High school diploma or equivalent required.
Other:
Strong verbal communication and professional phone etiquette skills.
Ability to engage callers with empathy, clarity, and problem-solving focus.
Experience with Workforce Development or Career Services preferred.
Ability to multitask across phone systems, databases, and scheduling tools.
Proficiency with computers, Windows, and Office 365.
Experience entering and maintaining accurate participant records and program data.
DUTIES AND RESPONSIBILITIES
Provide phone, text, and email support to individuals seeking career and employment services.
Explain available career services, training opportunities, and community resources.
Schedule appointments for career coaching, workshops, and partner services.
Route participants to appropriate career centers, staff, or partner organizations.
Document all participant interactions accurately in required data systems.
Conduct follow-up outreach to support engagement and service completion.
Maintain required reports tracking customer activity and outcomes.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Reservation Agent
Kahului, HI jobs
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options
Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information
Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue
Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin
Must have a can-do attitude and be able to solve problems efficiently and effectively
Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management
Attend scheduled team meetings and 1:1 development meetings
Other duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling - 2%
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience.
1-2 years of experience in working in a customer service environment.
1-2 years of Sales experience.
Skills
Comfortable working on computers and answering multiple phone lines.
Excellent verbal and written communication skills.
Ability to persuade and encourage favorable business outcomes.
Must be able to work a flexible schedule including weekends and holidays.
Must be able to successful meet deadlines on a daily basis.
Ability to multitask and work as part of a team.
Computer Skills
Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This position will be open and posted until filled, with a minimum posting period of three days.
Auto-ApplyLead Airport Agent - Cabin Appearance
Nashville, TN jobs
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Coordination of the overall cabin appearance cleaning operation by conducting agent observations and associated activities, scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
* Administer local training programs, maintain supplies and inventory control logs as well as assist management in the completion of administrative duties
* Performs Cabin Appearance Agent work as required
* Perform the cleaning and servicing of aircraft interiors
* Cabin cleaning is done using specified cleaning chemicals, materials and equipment
* Responsible for cleaning seatback pockets, seat cushions, tray tables, overhead bins, cabin cockpit, galley, and lavatories
* May clean aircraft windshields when appropriate
* Responsible for stocking supplies onboard the aircraft which include toilet paper, sanitary products, drinking cups, napkins, and condiments in galley areas and lavatories
* Remove and dispose of trash from work areas
* Keep ramp area and supply areas clean and free of debris
* May provide guide man functions and connect/remove ground power start units
* Use a specified check-list to ensure all work is completed
* Complete all work assignments within specific time constraints
* Communicate with supervisor to ensure timely reporting of any lost items found on aircraft left by a customer as well as any identifying any damaged items in the work area or aircraft cabin
* Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
* Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
Qualifications
Who we are looking for?
Requirements
* Minimum Age: 18
* High school diploma, GED, or international equivalent
* Ability to work overnight hours including weekends and holidays; shifts may vary depending on location
* Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Be able to report to work on a regular and timely basis
* Must have attention to detail to accomplish cleaning of all areas of aircraft interior
* Ability to carry, bend, lift and turn with supplies weighing up to 50 lbs
* Demonstrated ability to communication effectively both orally and in writing
* Ability to read, write, fluently speak and understand the English language
* Possess the legal right to work in the United States
* Previous experience in a team lead capacity preferred
* Good organizational and interpersonal skills are necessary
* Above-average qualities of leadership, initiative and judgment are essential
* Administrative experience preferred
* Above average attendance preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Auto-ApplyLead Airport Agent - Cabin Appearance
Nashville, TN jobs
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordination of the overall cabin appearance cleaning operation by conducting agent observations and associated activities, scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Administer local training programs, maintain supplies and inventory control logs as well as assist management in the completion of administrative duties
Performs Cabin Appearance Agent work as required
Perform the cleaning and servicing of aircraft interiors
Cabin cleaning is done using specified cleaning chemicals, materials and equipment
Responsible for cleaning seatback pockets, seat cushions, tray tables, overhead bins, cabin cockpit, galley, and lavatories
May clean aircraft windshields when appropriate
Responsible for stocking supplies onboard the aircraft which include toilet paper, sanitary products, drinking cups, napkins, and condiments in galley areas and lavatories
Remove and dispose of trash from work areas
Keep ramp area and supply areas clean and free of debris
May provide guide man functions and connect/remove ground power start units
Use a specified check-list to ensure all work is completed
Complete all work assignments within specific time constraints
Communicate with supervisor to ensure timely reporting of any lost items found on aircraft left by a customer as well as any identifying any damaged items in the work area or aircraft cabin
Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
Qualifications
Who we are looking for?
Requirements
Minimum Age: 18
High school diploma, GED, or international equivalent
Ability to work overnight hours including weekends and holidays; shifts may vary depending on location
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Be able to report to work on a regular and timely basis
Must have attention to detail to accomplish cleaning of all areas of aircraft interior
Ability to carry, bend, lift and turn with supplies weighing up to 50 lbs
Demonstrated ability to communication effectively both orally and in writing
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Previous experience in a team lead capacity preferred
Good organizational and interpersonal skills are necessary
Above-average qualities of leadership, initiative and judgment are essential
Administrative experience preferred
Above average attendance preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Auto-ApplyLead Airport Agent - Cabin Appearance
Nashville, TN jobs
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordination of the overall cabin appearance cleaning operation by conducting agent observations and associated activities, scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Administer local training programs, maintain supplies and inventory control logs as well as assist management in the completion of administrative duties
Performs Cabin Appearance Agent work as required
Perform the cleaning and servicing of aircraft interiors
Cabin cleaning is done using specified cleaning chemicals, materials and equipment
Responsible for cleaning seatback pockets, seat cushions, tray tables, overhead bins, cabin cockpit, galley, and lavatories
May clean aircraft windshields when appropriate
Responsible for stocking supplies onboard the aircraft which include toilet paper, sanitary products, drinking cups, napkins, and condiments in galley areas and lavatories
Remove and dispose of trash from work areas
Keep ramp area and supply areas clean and free of debris
May provide guide man functions and connect/remove ground power start units
Use a specified check-list to ensure all work is completed
Complete all work assignments within specific time constraints
Communicate with supervisor to ensure timely reporting of any lost items found on aircraft left by a customer as well as any identifying any damaged items in the work area or aircraft cabin
Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
Organizing workgroups and comfortable handling multiple priorities in a fast-paced environment
Qualifications
Who we are looking for?
Requirements
Minimum Age: 18
High school diploma, GED, or international equivalent
Ability to work overnight hours including weekends and holidays; shifts may vary depending on location
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Be able to report to work on a regular and timely basis
Must have attention to detail to accomplish cleaning of all areas of aircraft interior
Ability to carry, bend, lift and turn with supplies weighing up to 50 lbs
Demonstrated ability to communication effectively both orally and in writing
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Previous experience in a team lead capacity preferred
Good organizational and interpersonal skills are necessary
Above-average qualities of leadership, initiative and judgment are essential
Administrative experience preferred
Above average attendance preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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Auto-ApplyLead Agent Operations Planning
Chicago, IL jobs
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Involved in a variety of planning functions for aircraft departures as it relates to the operation
Coordinate of the overall operation within an assigned functional area
Conducting agent observations and associated activities
Administering local training programs
Scheduling and manpower utilization
Maintaining supplies and inventory control logs
Preparing customer correspondence
Investigating discrepancies
Compiling statistical data for reports
Assisting management in the completion of administrative duties
Lead Agents must be able to complete all functions of the agent position
communicate with employees by radio and receive and convey clear and specific information to others related to the job function
Preparing weight and balance sheets for flights prior to departure
Making calculations based on aircraft load of passengers, baggage and fuel
Making corresponding entries in the computer system
Providing updated corrections to scheduled departure flights
Qualifications
Who we are looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
Knowledge basic computer functions including Microsoft Word, Excel, and Outlook
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Experience applying math principles for mathematical calculations preferred
Good organizational and interpersonal skills are necessary
Above-average qualities of leadership, initiative and judgment are essential
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyHubL
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Auto-ApplyLead Agent Expeditor
Chicago, IL jobs
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
Ensure contact is maintained with the Bagroom Supervisor regarding operation items.
Reroute and/or re-tag misconnected bags, research untagged bags, and identify bags that were not sorted or not loaded.
Responsible for processing Baggage Change Orders (BCO) in a timely manner, monitoring bag belts for items that do not belong such as pets, oversized items and Priority Parcel Service (PPS).
Ensures proper follow-up with Bagroom Supervisor and also communicates with Passenger Service about re-routed bags and coordinates with Crew Chiefs for baggage movement to prevent tracers as necessary.
May also be required to follow up with other stations or locations to locate lost or misplaced luggage.
Will be required to complete designated paperwork, update queues worked and handle all opening and closing duties as assigned.
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Demonstrated ability to communicate verbally and in writing
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
One year of customer service experience preferred
Administrative, organizational, and planning skills preferred
Proficient in QIK, SABRE, Microsoft Excel and Word preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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Auto-ApplyReservation Agent
Kahului, HI jobs
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options
Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information
Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue
Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin
Must have a can-do attitude and be able to solve problems efficiently and effectively
Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management
Attend scheduled team meetings and 1:1 development meetings
Other duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling - 2%
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience.
1-2 years of experience in working in a customer service environment.
1-2 years of Sales experience.
Skills
Comfortable working on computers and answering multiple phone lines.
Excellent verbal and written communication skills.
Ability to persuade and encourage favorable business outcomes.
Must be able to work a flexible schedule including weekends and holidays.
Must be able to successful meet deadlines on a daily basis.
Ability to multitask and work as part of a team.
Computer Skills
Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This position will be open and posted until filled, with a minimum posting period of three days.
Auto-ApplyUtility Agent ONT
Ontario, CA jobs
Job DescriptionDescription:
Collection of refuse from waste receptacles located in designated areas.
Debris clean up on airfield ramps, airfield service roads, fence lines and airfield movement area.
Weed abatement on all airfield safety areas, taxiways, parking lots and adjoining airport properties.
Maintains and repairs runways and taxiways and other paved areas by cleaning surfaces, laying and raking asphalt and striping and marking pavement as needed to comply with FAA Part 139; paints roadway pavement markings utilizing walking and riding painting machines.
Operates and adjusts a variety of hand and power tools and equipment common to the maintenance area to which assigned.
Painting of Airport Operations area; paints roadway pavement markings utilizing walking and riding painting machines.
Operates spray gun and other mechanical painting equipment.
Answer maintenance service calls as needed and perform basic facilities repairs.
At the direction of senior Utility Workers, Technicians or Supervisors provided general assistance and physical labor as directed.
Perform other duties as assigned.
Health and Safety Responsibilities:
Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of co-workers and any other person(s).
Report immediately to management, all unsafe and unhealthy conditions.
Report immediately to management, all occurrences that cause injury or damage to any person or property.
Comply with TBI's Environmental Safety and Health program and procedures.
Qualifications:
Must possess a valid California driver's license, Class C, and an acceptable driving record.
Ability to operate a motor vehicle in and around aircraft and ground support equipment.
Erect ladders and insure the safety of those working around or on such equipment.
Read and comprehend job diagrams, sketches or written instructions.
Work with basic hand and power tools characteristic of the trade.
Learn and perform basic facilities maintenance repairs.
Obtain and maintain security clearance as required by the Airport Security Plan and TSA regulations.
Working Conditions:
Physical Effort:
Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, dust and noise. Routinely required to work under inclement weather conditions. Walking for extended periods of time is required throughout the course of daily activities.
Mental Effort:
Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanour under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs, including individuals with disabilities.
Requirements:
Under general supervision, perform various basic level laborer duties including refuse collection, general cleaning, physical labor, weed abatement, basic facility maintenance, perform minor asphalt pavement repairs, applying protective and decorative coatings to structures, equipment and furniture; and assist senior Utility Workers and Utility Technicians.
Lobby Agent
San Jose, CA jobs
Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary.
3. Must have proven previous supervisor/management exp.
4. Verbal and written communications skills
5. Must be 18 years of age or older.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass pre-employment and random drug tests.
5. Must complete a criminal background check.
6. Must be able to read, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES:
1. Must be able to perform all duties of subordinate employees when necessary.
2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
3. Schedule personnel daily and furnish copy to General/Ops or Account Manager.
4. Monitor employee activity and makes adjustments as needed,
5. Make sure employee follow all regulations/procedures.
6. Check In/Out sheets to insure all employees have logged in times correctly.
7. Deals courteously and tactfully with fellow employees.
8. Communicate effectively with fellow employees and client representatives.
9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance.
10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.
11. Make sure state licenses and training records are current.
12. On call 24 hours per day.
13. Report inquiries and other major incidents to General Manger/Ops Manager or Account
Manager.
14. Respond to inquiries from client, staff, and passengers in a courteous manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
17. Attend meetings and inservices as required.
18. Utilize appropriate communications channels and maintain records, reports and files as required.
19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
20. Adhere to company policies and procedures and participate in achievement of company objectives.
21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
23. Perform other duties as requested.
Lobby Agent
Los Angeles, CA jobs
Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary.
3. Must have proven previous supervisor/management exp.
4. Verbal and written communications skills
5. Must be 18 years of age or older.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass pre-employment and random drug tests.
5. Must complete a criminal background check.
6. Must be able to read, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES:
1. Must be able to perform all duties of subordinate employees when necessary.
2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
3. Schedule personnel daily and furnish copy to General/Ops or Account Manager.
4. Monitor employee activity and makes adjustments as needed,
5. Make sure employee follow all regulations/procedures.
6. Check In/Out sheets to insure all employees have logged in times correctly.
7. Deals courteously and tactfully with fellow employees.
8. Communicate effectively with fellow employees and client representatives.
9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance.
10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.
11. Make sure state licenses and training records are current.
12. On call 24 hours per day.
13. Report inquiries and other major incidents to General Manger/Ops Manager or Account
Manager.
14. Respond to inquiries from client, staff, and passengers in a courteous manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
17. Attend meetings and inservices as required.
18. Utilize appropriate communications channels and maintain records, reports and files as required.
19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
20. Adhere to company policies and procedures and participate in achievement of company objectives.
21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
23. Perform other duties as requested.
Ticket Agent - BRSE
Blue Ridge, GA jobs
Tucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. The area is known as the "antique capital" of Georgia with friendly folks and an old time atmosphere.
Our regular 4-hour, 26 mile round trip winds along the beautiful Toccoa River in vintage, climate-controlled or open-air rail cars.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Daily batching; ticketing, verifying special requests, processing documents and reservations.
· Answering phones and taking phone reservations.
· Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.
· Greets arriving guests and walk-up customers. Make reservations as needed.
· Follow all cash handling policies and procedures.
· Call customers to advise of event changes and/or cancellations; as may periodically be required.
· Respond to customer inquiries with accurate up-to-date information.
· Provide superior customer service.
· Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
· Provide First Aid/CPR/AED in the event of emergencies.
· Strong customer service skills with the ability to resolve customer conflicts, should they arise.
· Read, write and communicate effectively with co-workers and the general public.
· Deal professionally, courteously and tactfully with the public and coworkers.
· Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
· Light administrative duties.
· Additional duties as assigned.
JOB REQUIREMENTS:
· Proven customer service experience
· Friendly, courteous phone demeanor
· Excellent communication skills
· Cash management/POS experience helpful
· Ability to multi-task efficiently & effectively
· Work both independently and as a team
· Ability to think through problems and come up with solutions
· Ability to learn/operate a Point of Sale system
· Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
· Self-motivation and the ability to work with minimal interference
· Valid Driver's License
· Certified or willing to obtain certification in First Aid/CPR/AED.
· Must pass background check including criminal and financial.
· Must pass pre-employment physical and drug screen.
COMPETENCIES:
· Verbal comprehension
Understand oral and written communications, both general and technical.
· Communication skills
Provide clear instructions/directions.
· Reasoning skills
Problem solving and troubleshooting skills.
· Time Management
Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.
SAFETY:
Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.
“The Patriot Way.”
At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's “The Patriot Way.”
Ticket Agent - BRSE
Blue Ridge, GA jobs
Tucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. The area is known as the "antique capital" of Georgia with friendly folks and an old time atmosphere. Our regular 4-hour, 26 mile round trip winds along the beautiful Toccoa River in vintage, climate-controlled or open-air rail cars.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Daily batching; ticketing, verifying special requests, processing documents and reservations.
* Answering phones and taking phone reservations.
* Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.
* Greets arriving guests and walk-up customers. Make reservations as needed.
* Follow all cash handling policies and procedures.
* Call customers to advise of event changes and/or cancellations; as may periodically be required.
* Respond to customer inquiries with accurate up-to-date information.
* Provide superior customer service.
* Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
* Provide First Aid/CPR/AED in the event of emergencies.
* Strong customer service skills with the ability to resolve customer conflicts, should they arise.
* Read, write and communicate effectively with co-workers and the general public.
* Deal professionally, courteously and tactfully with the public and coworkers.
* Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
* Light administrative duties.
* Additional duties as assigned.
JOB REQUIREMENTS:
* Proven customer service experience
* Friendly, courteous phone demeanor
* Excellent communication skills
* Cash management/POS experience helpful
* Ability to multi-task efficiently & effectively
* Work both independently and as a team
* Ability to think through problems and come up with solutions
* Ability to learn/operate a Point of Sale system
* Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
* Self-motivation and the ability to work with minimal interference
* Valid Driver's License
* Certified or willing to obtain certification in First Aid/CPR/AED.
* Must pass background check including criminal and financial.
* Must pass pre-employment physical and drug screen.
COMPETENCIES:
* Verbal comprehension
Understand oral and written communications, both general and technical.
* Communication skills
Provide clear instructions/directions.
* Reasoning skills
Problem solving and troubleshooting skills.
* Time Management
Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.
SAFETY:
Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.
"The Patriot Way."
At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."