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The differences between finance service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a finance service representative, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, a finance service representative has an average salary of $38,361, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a finance service representative include financial services, patients and team-oriented environment. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Finance Service Representative | Associate Customer Service Representative | |
| Yearly salary | $38,361 | $35,215 |
| Hourly rate | $18.44 | $16.93 |
| Growth rate | 10% | -4% |
| Number of jobs | 220,519 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 35% |
| Average age | 43 | 40 |
| Years of experience | 4 | 12 |
A financial service representative typically works for a bank or a similar establishment. One of their primary responsibilities is to reach out to clients and offer financial advice, services, or products such as insurance and credit cards. They can also set appointments, meet with clients to discuss benefits, and even gather applications. Furthermore, a financial service representative needs to have extensive knowledge of the products and services and be equipped with communication skills to build a rapport that will be essential in securing trust and sales.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Finance service representatives and associate customer service representatives have different pay scales, as shown below.
| Finance Service Representative | Associate Customer Service Representative | |
| Average salary | $38,361 | $35,215 |
| Salary range | Between $25,000 And $58,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Bloomberg | Deutsche Bank |
| Best paying industry | Government | Finance |
There are a few differences between a finance service representative and an associate customer service representative in terms of educational background:
| Finance Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between finance service representatives' and associate customer service representatives' demographics:
| Finance Service Representative | Associate Customer Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 41.2% Female, 58.8% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 5.7% Unknown, 4.1% Hispanic or Latino, 11.9% Asian, 10.1% White, 67.9% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 6% | 7% |