Plastic Surgery Practice Sales - Patient Care Coordinator
Front desk coordinator job in Worcester, MA
Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice.
This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more.
The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together!
Responsibilities:
1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must.
2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer.
3. Additional Responsibilities:
Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required.
Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ.
Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader.
Job Requirements:
Bachelor's degree.
2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work.
Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must.
Outstanding verbal and written communication and presentation skills.
Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better.
Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly.
Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must.
Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.
Ability to excel individually as well as a productive member of a team.
Compensation and Benefits:
Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes.
Paid time off
Medical benefits per company policy
401k plan per company policy
Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week
Reasonable hours
Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team.
Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.
Front Desk Receptionist
Front desk coordinator job in Plymouth, MA
NOW HIRING: Front Desk / Insurance Coordinator
Plymouth Orthodontics Plymouth, MA
If youthrive in fast-paced environments,love people, and canjuggle tasks like a pro, keep reading.
Were ahigh-growth, modern orthodontic practiceobsessed withelite hospitality,streamlined systems, and delivering a5-star patient experienceevery single day.
And were looking for afront desk superstarwho can keep up.
Youre the type of person who:
Gets arush from a busy, fast-paced day
Knowsinsurance verificationlike its your second language
Lovestechnologyand picks up new systems FAST
Lives forhospitality warm, friendly, professional
Stayscalm under pressureeven when the phones light up
Wants togrow, not just work another job
Shows upearly, takesownership, and cares about thedetails
If thats you
You will THRIVE here.
Skills That Make You a Perfect Fit
Experience withinsurance verification+ understanding PPO dental plans
Comfortable with Cloud9,Slack,Google Workspace(Drive, Sheets, Calendar), and digital tools
Strongorganizational skills you follow up, follow through, and follow the system
Ability tomultitask like a boss
Positive energywith elite communication
Ahospitality mindset: warm greetings, kindness, professionalism
Loves being part of agrowing teamand contributing to the culture
Schedule
Monday Thursday
8:00 AM 5:30 PM
(Three-day weekends always.)
What Youll Do
Greet patientswith genuine warmth and enthusiasm
Answer phones+ schedule appointments with accuracy
Verify insurancequickly and confidently
Keeptreatment plansand patient data organized
NavigateCloud9like a champ
Help maintain aclean, efficient, professionalfront-desk flow
Support the teamwhen things get busy (which is often in the BEST way)
This isnt a slow office.
This is ahigh-energy, high-standard, high-growth orthodontic practice.
If that excites you, youre our person.
Compensation
Competitive pay- based on experience
We take care of our team because they take care of our patients
Why Join Us
Work with adoctor and leadership team who actually care
Growth-oriented practicewith opportunities to advance
Fun, supportive culture
Clear expectations +strong systems
Make areal impacton patients every single day
At Plymouth Orthodontics, we believe a healthy smile should come with a fantastic experience. Led by Dr. Ourania Vitsas, our boutique orthodontic practice in Plymouth, MA combines cutting-edge treatment with a welcoming, patient-first atmosphere. Were a growing team that loves laughter, creativity, and delivering top-notch care. Join us in making orthodontics fun and approachable for every patient who walks through our door!
Surgical Scheduler
Front desk coordinator job in Lowell, MA
Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! *this is not a remote role.
Schedule: Mon - Friday 8-4pm EST.
This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.
Responsibilities:
• Maintain surgical and procedure schedule for the facility
• Coordinate all necessary providers and clinical staff for procedures
• Maintain clear communication with patients and/or families throughout scheduling process
• Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff
• Maintain schedule for pre-operative and post-operative patient appointments as necessary
• Assemble pre-surgical packet and operative notes for billing purposes
• Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems
• Liaise with hospital surgical personnel
• Monitor insurance authorization for procedures
• Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office
• Maintain quality standards as it relates to HIPAA regulations • Cover front desk operations as needed
Required Skills & Experience
1+ years of experience scheduling patient surgeries, hospital scheduling
1+ years of healthcare experience / front desk at a speciality practice
Ability to work ON SITE IN PERSON 5 days a week - this is not remote.
Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed
Experience using EMR systems
High school diploma
Nice to Have Skills & Experience
ATHENA EMR system
BID plymouth hospital system
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Medical Receptionist-- VARDC5695539
Front desk coordinator job in Wellesley, MA
Job Details:
Medical Receptionist
Shift: 8H Day; 08:30 AM - 05:00 PM; 40 hrs Week
Job Type: Contract
We are seeking a professional and customer-focused Front Desk / Telephone Receptionist to support daily operations at our Wellesley location. The ideal candidate will have strong communication skills, prior front desk experience, and hands-on EPIC knowledge. This role requires professionalism, reliability, and the ability to provide an excellent patient experience.
Key Responsibilities
Greet and check in patients in a courteous and professional manner.
Answer incoming phone calls and assist with inquiries.
Schedule and confirm patient appointments.
Maintain accurate and timely documentation in EPIC.
Provide exceptional customer service to patients, visitors, and staff.
Support front desk administrative tasks as needed.
Required Qualifications
Must live within 30 minutes of Wellesley, MA.
EPIC experience required.
Previous front desk or receptionist experience required.
Experience answering phones and scheduling appointments.
Strong customer service and communication skills.
Preferred Qualifications (if any)
Prior healthcare experience preferred.
Physician / ObGyn / Massachusetts / Permanent / Greater Boston, MA - OBGYN - State-of-the-Art Office Job
Front desk coordinator job in Plymouth, MA
Seeking a Full-Time OB/GYN physicianto work for an established OB/Midwifery group in a coastal community 40 miles from Boston.
Hospital-employed model
Join five doctors, eight midwives, four NPs, and one PA
Excellent reputation
Obstetric volume has doubled and the group is growing
Performed approximately 900 deliveries per year
Physicians take call 1:6
Experienced midwives take the first call including triage of both the Labor and Delivery unit as well as the office
About the practice:
Three state-of-the-art offices
All deliveries and surgeries are performed at a 170-bed non-profit acute care Hospital
Anesthesia provides 24-hour in-house coverage
Neonatology provides 24-hour coverage of births and level 1B nursery
MFM provides consultation day and night and is available to see patients
GYN oncology is available on-site bi-monthly to perform outpatient consultation
MIGS/Urogyn is available at all times
About the benefits:
Excellent compensation in line with the market
A full array of benefits
Health, dental, vision, and more offered
CME with stipend
Malpractice
Disability
401k retirement plan
Generous paid time off
About the location:
Highly desirable suburban area with top-rated schools located 40 miles from Boston. The town offers a historic downtown, lively nightlife, seafood, elegant fine dining, boutiques, and shopping malls. The seaside offers beaches, boating, and fishing. Hiking and biking trails throughout the town. Easy access to Cape Cod and the Islands.
JV-5
Patient Service Coordinator-Martha's Vineyard Hospital
Front desk coordinator job in Oak Bluffs, MA
Site: Martha's Vineyard Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, appointment coordination, check-in, check-out, inbasket and work queue management, along with other duties. Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
-Perform check-in and check-out duties, including but not limited to information verification and updates, copay collection, insurance eligibility checking.
-Ask patients applicable screening questions as directed by manager, or MGB policy or protocol.
-Manage incoming requests for appointments, makes appointments and maintains appointment records.
-Handles, screens, and/or takes messages related to prior authorizations and referrals.
-Monitors patients in waiting areas and responds to any needs for information.
-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
-Maintains confidentiality and privacy consistent with HIPAA guidelines.
-Greets and assists patients in flow processes.
-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
-Coordinates care with other departments as needed.
-Assist with schedule template management at the direction of manager/leadership.
-Works with other department staff and leaders to optimize schedules and enhance care coordination for patients.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Knowledge, Skills and Abilities
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
- Strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of patients and work in a fast-paced environment.
- Requires ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Occasionally
Carrying Occasionally
Pushing Rarely
Pulling Rarely
Climbing Rarely
Balancing Occasionally
Stooping Occasionally
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Occasionally
Gross Manipulation (Handling) Constantly
Fine Manipulation (Fingering) Frequently
Feeling Constantly
Foot Use Rarely
Vision - Far Constantly
Vision - Near Constantly
Talking Constantly
Hearing Constantly
Remote Type
Onsite
Work Location
One Hospital Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$20.70 - $42.31/Hourly
Grade
SM1207
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyMedical Secretary - Endocrine
Front desk coordinator job in East Providence, RI
Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next visit. Collects co-payments, preparing and maintaining related records. Provides charge entry for services rendered to patients. Maintains efficient front desk operations.
This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday) supporting the Endocrinology division in East Providence.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct.
Consistently practices the Brown Medicine Customer Service Standards.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Confirm patient appointments in advance of visit.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Schedule patient appointments
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.).
Check patients into clinical office by updating patient demographic information and “arriving” the patient in the software. Verify insurance information at each patient visit.
Review encounter forms to ensure accurate diagnostic/treatment codes are applied.
Collect payments (co-pays) for services rendered when applicable (at check in or at check out.)
Reconcile encounter forms and payment collection on a daily basis.
Document and log unused encounter forms as directed by the Patient Accounting Office.
Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit..
Photocopy, fax and file as required.
Process outgoing mail and distribute incoming mail.
Initiate and follow through on referral authorization calls to insurance carriers as necessary.
Type correspondence as directed.
Filing as required.
Prepare initial patient medical record.
Respond to routine requests for information in a timely manner following procedure/guidelines. Reduce inquiries to others when information is readily available through other means.
Maintain equipment and report broken or missing equipment to manager as soon as possible.
Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs.
May perform duties of Medical Assistant.
Maintain work area in a neat and orderly fashion.
Attend meetings as required.
Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.
BASIC KNOWLEDGE:
High school diploma or GED.
Knowledge of medical office procedures and terminology.
Knowledge of grammar, spelling and punctuation to document patient information and type correspondence.
Skill in greeting patients and answering telephones with a strong customer service focus.
Skill in operating a variety of office equipment such as copier, facsimile machine and computer.
Ability to speak clearly and concisely.
Ability to read, understand and follow oral and written instructions given in English.
Ability to sort and file by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
EXPERIENCE:
Minimum one-year secretarial experience preferably in a medical setting.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Conditions common to a clinical practice environment. Involves frequent contact with patients and other customers. Interaction with others is constant and interruptive. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INDEPENDENT ACTION:
Work is performed under general supervision, with some independent judgment exercised in determining priorities.
SUPERVISORY RESPONSIBILITY:
None.
Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.
We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Medicine welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions.
Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.
Auto-ApplyMedical Receptionist
Front desk coordinator job in Chelmsford, MA
Essential Duties and Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
Register patients, update patient records, and verify insurance accurately and timely
Follow company procedures related to workers' compensation and occupational medicine patients
Determine, collect and process patient payments and address collection and billing issues
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Prepare, sign, and drop the deposit in the safe on a nightly basis
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation.
Maintain office supplies
Observe safety and security procedures; promote a safe and pleasant work environment
Report potentially unsafe conditions to management
Regular attendance to ensure efficient clinic operations
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic
computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer
service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful
interpersonal relationships.
Physical Demands/Work Environment
Office environment. Standing for extended periods of time. Sitting and keyboarding for extended
periods of time. Reaching and stooping for files. High attention to detail and ability to focus.
Potential exposure to potentially infectious material and chemicals. Moderate noise level.
PRN Scheduling Specialist
Front desk coordinator job in Dedham, MA
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Medical Receptionist
Front desk coordinator job in East Greenwich, RI
Job DescriptionJoin a premier regional healthcare provider in East Greenwich, RI, as a Medical Receptionist! If you are a meticulous and compassionate professional looking to play a vital part in providing a superior patient experience, we invite you to apply. This is a fantastic opportunity for someone dedicated to excellence in healthcare administration.
Compensation & Benefits:
Pay: $20 - $22 per hour
Career Advancement: Structured opportunities to enhance your medical administrative expertise.
Supportive Environment: A collaborative and uplifting team culture within a modern medical facility.
Performance Incentive: A retention bonus is available for eligible, top-performing staff members.
Core Duties of the Medical Receptionist:
Greet patients and visitors with warmth and professionalism to establish a positive tone for their visit.
Manage all incoming and outgoing communications, prepare required medical documents, and provide administrative support to the clinical team.
Facilitate the daily operations of the practice to ensure seamless patient flow and office efficiency.
Coordinate the full cycle of patient visits, including check-in, check-out, and the scheduling of future appointments or referrals.
Handle co-pays and billing transactions with precision using our internal systems to ensure accurate financial records.
Review patient charts in advance to validate insurance coverage and ensure all required pre-certifications and authorizations are active.
Master the use of office technology, including the Electronic Medical Record (EMR) platform and complex scheduling software.
Qualifications for the Medical Receptionist:
Education: High School Diploma or GED required; an Associate's degree in Healthcare Administration or a related field is highly preferred.
Experience: At least two (2) years of administrative experience within a medical practice or clinical setting.
Technical Skills: Proficiency with Electronic Health Record (EHR) systems and a solid understanding of medical billing/financial basics.
Soft Skills: Superior communication abilities, strong organizational habits, and a polished professional presence.
Multitasking: Proven ability to manage a variety of responsibilities simultaneously while meeting deadlines in a high-volume environment.
Precision: High level of accuracy and attention to detail in all data entry and clerical functions.
Adaptability: Comfortable navigating digital workspaces and managing information across multiple monitors.
Reliability: Ability to maintain a high standard of work in a busy clinic and ensure patient appointments remain on schedule.
Flexibility: Willingness to adjust your schedule to accommodate the needs of the practice (e.g., staying late if provider schedules run over).
Physical Requirements: Ability to remain stationary for extended periods and perform focused tasks on a computer throughout the day.
Submit your resume today for immediate consideration!
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City Personnel offers extended interview hours from 7 am-7 pm upon request
Join a Top Workplace in Rhode Island!
Recognized as one of
The Providence Journal's Top Workplaces
, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we've been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts.
At City Personnel, we don't just match talent with opportunity. We invest in your growth and well-being. When you work with us, you'll enjoy:
Dedicated Career Coaching to help you with resumes, interviews, and career planning.
Referral Program that rewards you for helping others find great opportunities.
Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay
City Personnel isn't just a staffing agency. It's a team that values you, celebrates your wins, and helps you succeed every step of the way.
Ready to take the next step in your career?Apply today and experience why we've been voted a Top Workplace in Rhode Island!Contact us today at (401) 331-2311 to find your perfect job match!
IND123
Front Office Coordinator
Front desk coordinator job in Boston, MA
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Front Office Coordinator, you'll be the face of our Boston Headquarters-energizing the space and everyone who walks through it. From warmly welcoming guests to partnering with Workplace and Events teams, you'll make every interaction seamless and memorable. In this dynamic, people-first role, you'll help create a high-impact, high-energy environment where both employees and visitors feel valued. You'll bring our culture to life in the details-owning the first impression and making sure our space looks and feels like DraftKings.
What you'll do
* Greet guests and vendors with warmth and professionalism, ensuring every arrival and departure feels seamless.
* Serve as the on-site point of contact in reception, coordinating check-ins in partnership with Security protocols.
* Manage incoming and outgoing mail, coordinate packages and shipments, and maintain mailroom inventory.
* Maintain a polished and organized appearance across the reception area, executive conference rooms, and shared spaces.
* Partner with the Workplace and Events teams to support on-site activations, employee experiences, and VIP visits.
* Act as a cultural ambassador, helping infuse energy and hospitality into day-to-day office life.
* Field internal inquiries and direct guests to the appropriate contacts and spaces.
* Provide general administrative support for front desk operations and building access logistics.
What you'll bring
* At least 1 year of experience in corporate reception, hospitality, or guest experience.
* A proactive and professional demeanor with a strong customer service mindset.
* Excellent verbal communication and multitasking skills with strong attention to detail.
* The ability to stay organized, prioritize tasks, and handle time-sensitive requests efficiently.
* Physical comfort with a role that requires walking, standing, and the ability to lift up to 30 lbs.
* Familiarity with Microsoft Office and Google Workspace tools.
* Comfort working on-site full-time (5 days a week in our Boston office).
#LI-JF1 #AC2025
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 30.40 USD - 38.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyMedical Office Receptionist
Front desk coordinator job in Norwood, MA
Duties Include:
Greeting patients and visitors in a prompt, courteous and helpful manner
Check-in patients, collect co-pays, verify and update demographic and insurance information
Booking, coordinating and rescheduling patient appointments
Monitor daily appointment reminder reports and make changes to schedule
Conduct daily insurance eligibility check
Check-out patients, schedule return appointments
Maintain and update current information on daily physician's schedules
Answer telephone, screen calls, take messages and provide general information
Perform call center duties as assigned
Direct patients in filling out record requests and transfer forms
Monitor and maintain the orderliness of the waiting areas
Attend meetings as required
Perform related work as required
Typical Working Conditions: Work is performed in the reception area. Involves frequent telephone and personal contact with patients. Work may be stressful at times. Interaction with others is constant.
Knowledge, Skills and Abilities: Knowledge of business office procedures. Skill in operating a computer, photocopier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public.
Education: Minimum High School graduation with one year of medical office experience.
Job Type: Full-time
Salary: Up to $23.00 per hour
Benefits:
401(k)
Health insurance
Life insurance
Paid time off
Vision insurance
Dental reimbursement
Healthcare setting:
Private practice
Medical specialties:
Ophthalmology
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekend (as needed)
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Expected hours: 32 - 40 per week
Front Desk/ Receptionist
Front desk coordinator job in Cambridge, MA
• Receiving/Directing visitors • Operate multiple phone lines • Maintain a neat and presentable reception area • Coordinate daily meeting room set-up/break-down based on Outlook • Assist with catering orders for internal functions/meetings • Assist with office supply orders
• Assist with shipping/receiving as needed
• Prep outgoing FedEx labels online as needed
• Perform facilities support as needed
• Work with building security and visitor access
• Typing, filing, sorting, mail/faxing and research duties
Human Resources
• Distribute daily interview schedules and resumes
• Welcome interviewers/offer hot or cold beverages
• Administer proper release forms before candidate starts email
• Work with recruiters on booking travel/hotel for out of town candidates
• Schedule lunch meetings for appropriate interviews
• File resumes, schedules and NDA
• Assist with the preparation of new hire packets
Skill Requirements:
• Excellent written and verbal skills.
• Detail oriented, computer literate, excellent communication and interaction skills.
• Ability to use Microsoft Excel, Word, PowerPoint and Outlook
• Ability to work independently and meet goals/objectives with minimal supervision.
• Self-starter, intuitive and perceptive.
• Positive attitude and professional image
Additional Information
To discuss on this opportunity feel free to reach
Raghu Varun
Call on
************
or email your resume to
************************
Easy ApplyFront Desk Receptionist
Front desk coordinator job in Milford, MA
The Evergreen Center is a world-class private human services organization that provides living and learning environments for individuals with developmental disabilities diagnosed with multiple disabilities including Autism, physical disabilities, neurological problems and behavior disorders. Evergreen believes children will develop to their maximum potential when instruction is woven through daily activities and living environments.
Job Description
Evergreen Center is currently seeking a full Front Desk Receptionist for our Central Education Facility in Milford, MA.
Responsibilities:
Acting as receptionist, including greeting visitors and answering phones
Operating internal paging system
Preparing purchase orders for supplies; storage, and inventory of office supplies
Completing mailings of program notices or documentation
Compiling mailing lists as requested
Sorting and distributing mail
Performing errands as necessary (may require use of personal vehicle)
Completing data entry to online and network databases
Provides assistance to individuals with disabilities requiring assistance for program access (physical and communication access)
Qualifications
High School Diploma or GED required
At least one year of experience in clerical functions and general office procedures
Valid driver's license
Additional Information
Our Benefits
Medical & Dental
403(b) with company contribution
Flexible Spending Plan
Paid Holidays
Leave Benefits (Sick, Personal, Vacation)
Voluntary Benefits
Staff Morale Events (Six Flags, NYC, Foxwoods)
Visit our website at ******************** to learn more about our organization!
To apply, click on "I'm Interested"!
Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other bases protected by law. Evergreen Center participates in E-Verify.
Public Safety Monitor-Front Desk
Front desk coordinator job in New Bedford, MA
Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.
Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.
Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!
We are searching for a talented Public Safety Monitor-Front Desk
Hours: Per Diem
Shift: Flexible shifts and hours with weekend, holiday and on call rotation
Location: St. Luke's Hospital - New Bedford, MA
A career at Southcoast Health offers you:
* A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
* Competitive pay and comprehensive benefits package
* Generous Earned Time Off Package
* Employee Wellbeing Program
* 403B Retirement Plan with company match
* Tuition assistance / Federal Loan Forgiveness programs
* Professional growth opportunities and customized leadership training
Available to regular status employees who are scheduled to work a minimum of 24 hours.
Southcoast Health is an Equal Opportunity Employer.
Responsibilities
This position operates as the first point of contact and source of information for patients and guests of Southcoast Health, ensuring that all who enter are authorized or have legitimate business on the property. The Public Safety Concierge will employ exceptional customer service skills to welcome all visitors, provide directions, and request assistance for visitors needing special assistance. Can think independently and use problem-solving skills in the absence of direct supervision.
Qualifications
* High school diploma or GED equivalent required.
* Prior security, customer service, or administrative experience a plus.
* Management of Aggressive Behavior (MOAB) de-escalation training required within 120 days of hire.
* Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired
Compensation: Pay rate will be determined based on level of experience.
Pay Range
USD $19.50 - USD $27.50 /Hr.
Auto-ApplyPatient Services Coordinator III
Front desk coordinator job in Newton, MA
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MGH Cancer Center at Newton-Wellesley Hospital
Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital, where your work directly supports patients and providers in delivering exceptional care.
As a Patient Services Coordinator III, you'll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
* Coordinates and maintains providers' master clinical schedules - Submits referrals for specialty appointment requests
* Obtains intake information from patient and referring physician's offices. - Schedules Radiology tests
* Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
* Schedules infusion related services utilizing OptIn scheduling support system - Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
* Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
* Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
* Performs other duties as assigned
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
* Office experience 3-5 years required
Knowledge, Skills and Abilities
* Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
* Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
* Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
* Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
* Managing one's own time and the time of others.
* Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
* Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$18.99 - $27.17/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyFront Desk (Fall River)
Front desk coordinator job in Fall River, MA
The Role: Dental Dreams LLC in Fall River, MA, is now hiring Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service.
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
The Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with an emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Minimum one year of experience in a recent job. - Required
Customer Service experience
Receptionist Experience
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplySr Patient Experience Representative- Anesthesia
Front desk coordinator job in Brookline, MA
The Senior Patient Experience Representative will support front desk operations, ensuring a positive patient experience through scheduling, insurance verification, patient finance coordination, and customer service. This role manages clinic activity, resolves scheduling and service issues, handles calls and authorizations, and contributes to training and process improvement initiatives. Candidates should bring managed care experience, strong problem-solving skills, and the ability to multitask in a fast-paced environment; the position is primarily in-person with potential for hybrid flexibility.
Key Responsibilities
* Customer Service
* Provides positive, effective customer service to patients, families, and referring providers.
* Responds to routine inquiries and resolves complex issues in alignment with hospital policies.
* Collaborates with providers and practices to manage complex patient needs.
* Patient Registration/Admissions/Discharge
* Monitors clinic activity and addresses patient concerns to ensure a positive experience.
* Registers new patients, verifies demographics, insurance, and referral information.
* Collects and processes clinical documentation, prior authorizations, and referrals.
* Secures and reconciles patient co-payments, prepares deposits, and facilitates communication with Financial Counsel.
* Prepares examination rooms, assists patients, and ensures required forms and documentation are completed.
* Scheduling
* Schedules patient encounters and procedures across providers, departments, and institutions.
* Monitors daily schedules, coordinates patient flow, and communicates with clinicians to optimize efficiency.
* Patient Flow Coordination
* Participates in shift handoffs and team huddles to maintain coordinated patient care.
* Administration
* Manages calendars, schedules meetings/events, and prepares related documents and logistics.
* Triages calls, messages, and emergency requests; provides general clerical support.
* Collects and organizes medical records, requisitions, and supplies for appointments or admissions.
* Coordinates with other departments for ancillary services and processes correspondence, mail, and prescription refills.
* Training
* Trains and orients staff on systems, processes, terminology, and policy updates.
* Provides guidance on problem resolution, operations, billing, and payer requirements.
* Technology
* Utilizes office technology, scheduling and billing systems, and Microsoft Office tools.
* Enrolls patients and caregivers in the patient portal.
* Process Improvement
* Supports departmental and organizational initiatives for continuous improvement.
* Identifies opportunities for efficiency and assists with implementing system and process changes.
Minimum qualifications
Education:
* A high school level of education, bachelor's degree preferred
Experience:
* 1 year of relevant experience requires
* Prior customer service or administrative experience preferred
* The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
* The ability to work with diverse internal and external constituencies
Schedule: 8:30-5pm M-F. Hybrid/in person after training period.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Services Coordinator III
Front desk coordinator job in Newton, MA
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MGH Cancer Center at Newton-Wellesley Hospital
Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital, where your work directly supports patients and providers in delivering exceptional care.
As a Patient Services Coordinator III, you'll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
- Coordinates and maintains providers' master clinical schedules - Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physician's offices. - Schedules Radiology tests
- Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
- Schedules infusion related services utilizing OptIn scheduling support system - Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
- Performs other duties as assigned
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
-Office experience 3-5 years required
Knowledge, Skills and Abilities
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$18.99 - $27.17/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyMedical Secretary - Endocrine
Front desk coordinator job in East Providence, RI
Job Description
Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next visit. Collects co-payments, preparing and maintaining related records. Provides charge entry for services rendered to patients. Maintains efficient front desk operations.
This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday) supporting the Endocrinology division in East Providence.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct.
Consistently practices the Brown Medicine Customer Service Standards.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Confirm patient appointments in advance of visit.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Schedule patient appointments
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.).
Check patients into clinical office by updating patient demographic information and “arriving” the patient in the software. Verify insurance information at each patient visit.
Review encounter forms to ensure accurate diagnostic/treatment codes are applied.
Collect payments (co-pays) for services rendered when applicable (at check in or at check out.)
Reconcile encounter forms and payment collection on a daily basis.
Document and log unused encounter forms as directed by the Patient Accounting Office.
Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit..
Photocopy, fax and file as required.
Process outgoing mail and distribute incoming mail.
Initiate and follow through on referral authorization calls to insurance carriers as necessary.
Type correspondence as directed.
Filing as required.
Prepare initial patient medical record.
Respond to routine requests for information in a timely manner following procedure/guidelines. Reduce inquiries to others when information is readily available through other means.
Maintain equipment and report broken or missing equipment to manager as soon as possible.
Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs.
May perform duties of Medical Assistant.
Maintain work area in a neat and orderly fashion.
Attend meetings as required.
Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.
BASIC KNOWLEDGE:
High school diploma or GED.
Knowledge of medical office procedures and terminology.
Knowledge of grammar, spelling and punctuation to document patient information and type correspondence.
Skill in greeting patients and answering telephones with a strong customer service focus.
Skill in operating a variety of office equipment such as copier, facsimile machine and computer.
Ability to speak clearly and concisely.
Ability to read, understand and follow oral and written instructions given in English.
Ability to sort and file by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
EXPERIENCE:
Minimum one-year secretarial experience preferably in a medical setting.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Conditions common to a clinical practice environment. Involves frequent contact with patients and other customers. Interaction with others is constant and interruptive. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INDEPENDENT ACTION:
Work is performed under general supervision, with some independent judgment exercised in determining priorities.
SUPERVISORY RESPONSIBILITY:
None.
Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.
We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Medicine welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions.
Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.