Front Desk Agent
Front desk coordinator job in Canonsburg, PA
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
Patient Care Coordinator
Front desk coordinator job in Pittsburgh, PA
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Drug Screening Requirement:
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at ***********************
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyPatient Care Coordinator
Front desk coordinator job in Franklin Park, PA
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Benefits
* 401(k) with Match
* Medical/Dental/Life/STD/LTD
* Vision Service Plan
* Employee Vision Discount Program
* HSA/FSA
* PTO
* Paid Holidays
* Benefits applicable to full Time Employees only.
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Patient Care Coordinator, Specialty
Front desk coordinator job in Oakdale, PA
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
Responsible for performing select activities related to the clinical management and refill setup of specialty patients under the supervision of a licensed pharmacist. Activities include but are not limited to communicating with patients, caregivers, and medical staff to accurately coordinate patient deliveries. Make outbound and receive inbound phone calls from patients, caregivers, and medical staff. Perform follow up calls to patients, caregivers, and medical staff as needed and under the direction of a licensed pharmacist.
Responsibilities
Provide support to specialty pharmacy team, pharmacy distribution and operations including but not limited to evaluating product usage, obtaining, and documenting supply inventory, medication order setup, verbal patient assessments.
Maintain and update patient information and medication profiles, complete patient assessments and refill medications under direct supervision of a licensed pharmacist.
Provide appropriate and accurate documentation in patient medical record.
Maintain or exceed designated quality and productions standards: consistently maintain a standard of 12.5 calls per hour while maintaining a Rona Call Count lower than 7 per month
Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image.
Act as a conduit of information between specialty pharmacy, operations, and patient, caregiver or medical professional.
Perform in accordance with system-wide competencies/behaviors.
Perform other duties/tasks as required and assigned.
Skills & Abilities
Takes pride in work by striving to meet quality standards
Ability to follow through and complete all assigned tasks on schedule
Strong customer service and interpersonal skills
Gives high priority to client satisfaction and customer needs
Excellent written and verbal communication
Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas
Ability to manage time efficiently while remaining organized
Works well independently and in a team environment
Maintains confidentiality when dealing with patient information
Takes initiative to present ideas and suggestions to management
Maintains professionalism at all times
Requirements
High School diploma or GED
Pharmacy technician certification is preferred
Prior Specialty healthcare experience is preferred
Proficiency in the Microsoft Suite
CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire
.
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
Auto-ApplyPatient Delivery Rep, Chartwell (Casual)
Front desk coordinator job in Oakdale, PA
UPMC Chartwell is looking for a casual Patient Delivery Rep to join their dedicated team! The Patient Delivery Rep will coordinate and deliver products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties. Chartwell provides company vehicles for all deliveries.
This is a casual status position, working variable daylight and evening shifts, as well as rotating weekends.
Responsibilities:
* Obtain patients signature on specific forms.
* Organize and file pharmacy documentation as required.
* Handle customer complaints in a fair and empathetic manner.
* Cooperate and coordinate with other staff to ensure efficient deliveries.
* Meet expectations for customer satisfaction and anticipates customer needs.
* Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner.
* Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach.
* Complete daily log in a timely manner.
* Assist in preparing packing lists/delivery tickets.
* Accept assignments willingly.
* Ensure that completed packing list/delivery tickets are forwarded to reimbursement.
* Assist in preparing orders for delivery.
* Perform various duties, such as shipping, receiving, and general warehouse cleaning.
* Cooperate with other staff members when planning and organizing operations services.
* Observe all company safety rules and regulations.
* Work effectively and maintain productivity.
* Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems.
* Pick up sharps containers and dispose of biohazards wastes properly.
* Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy.
* Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.)
* Maintain confidentiality of patient information.
* Document directions to patients home and files accordingly.
* High school diploma or equivalent.
Licensure, Certifications, and Clearances:
* Driver's License
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Care Coordinator
Front desk coordinator job in Moon, PA
Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Moon Township, PA
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Auto-ApplyDental Front Office
Front desk coordinator job in Moon, PA
We have an exciting opportunity for the right candidate to lead our front desk. We are a pediatric dental office located in Moon Township, PA . No evenings! No weekends! Great Hours, 7:30-4 Plus summer hours, 7:30-3! Enthusiasm, computer skills and the ability to work as a team are required. Having a positive, professional attitude and a smile on your face is very important to us. If this sounds like you, then we would love for you to join our practice!
Ideal candidates should be excellent multi-taskers who are proficient in working with a computer, handling multiple phone lines, and being hands-on with our patients and their parents.
This position has a typical schedule of 5 days per week.
PRIMARY RESPONSIBILITIES
Responsible for assisting in the administration and order of the day-to-day activities of the dental office, including working the phones, maintenance of the records of patients, patient management, scheduling of patients, assisting patients with the use of their insurance benefits, collecting payment for services, office correspondence and recall. Assist the dentist with other tasks as assigned.
QUALIFICATIONS
Required
High school diploma required.
1-3 years experience working in a fast-paced dental or medical front office required.
Intermediate skills required for word processing, insurance claims processing and records management.
Excellent oral and written communication skills.
Must have working experience with Infants, Children, and/or Teens.
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and community.
Excellent multi-tasking and organization skills.
Excellent computer skills and experience.
Experience working as part of a team.
Preferred
Experience with OpenDental, Digital Radiography, and Digital Charts is preferred.
Candidates with experience working in a pediatric dental or pediatric medical front office preferred.
Those that do not meet the qualifications listed above need not apply.
Please submit a cover letter and resume to be considered for the position.
Related keywords: receptionist, office manager, administrative assistant, customer service
Auto-ApplyFront Office Receptionist - Medical
Front desk coordinator job in Pittsburgh, PA
As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.
DUTIES/ RESPONSIBILITIES-
Greets all incoming patients/visitors
Manages patient check in process for pediatric and adult patients, as well as dental patients
on occasion
Verifies patient medical insurance prior to appointment
Updates patient demographics and medical insurance information in eCW
Scans medical insurance cards and ID, as well as sliding fee scale application and income
affidavit if applicable
Determines sliding scale fee amount for uninsured patients
Enters all data into patient profile
Manages no show patients by reaching out and rescheduling their missed appointment.
Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
and by enrolling them on patient portal
Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
Answers telephones, documenting all pertinent information in patient charts.
Schedule appointments for pediatric and adult patients, specifying exact reason for visit
within appointment notes.
Manages phone voicemail mailboxes daily
Scans new information for patient into eCW, including correspondence, labs, results, and
medical history
Manages incoming faxes as needed
Faxes referrals and correspondence to hospitals and physicians as needed
Assist with outgoing mail and incoming mail distribution
Assists the patient during the check-out process; scheduling next appointment, etc.
Analyzes what patients scheduled the next day will need during registration process, and
prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
the attention of Practice Coordinator and/or Clinical Director
End of day tasks such as printing next day's schedule, locking the front doors during weekday
evening and Saturday shifts, turning phones over to the answering service, deposit all
copay/reports in safe
Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
May be required to participate in departmental and organizational quality improvement
projects.
Other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES-
Must be accurate and detail oriented, possess strong organizational and time management
skills and the ability to prioritize competing tasks in a complex and fast paced environment
Ability to work under pressure
Excellent oral and written communication skills; understanding of medical terminology
Must have excellent people and customer service skills
Prolonged sitting and/or standing and moving about throughout the workday; extensive
keyboarding
Local travel between clinic sites (10 minutes apart by car)
Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills.
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.
Work evening and weekend hours when needed, usually on a rotational basis with the rest of
the front office receptionists.
Attends a minimum of one outreach event per calendar year.
Commitment to NSCHC faith-based mission to provide care to all who request it, without
judgment.
QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -
1 year previous experience in a medical clerical role
Must have basic computer skills, including with EMR (electronic medical record).
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Annual influenza vaccine
Inpatient Registration Coordinator
Front desk coordinator job in Aliquippa, PA
Gateway Rehab has a great opportunity for an Inpatient Registration Coordinator at our Center Township, PA location. In this role, you will provide clerical support to the inpatient team. This position requires consistent evening hours, with the occasional holiday and weekend coverage.
Responsibilities
Completes administrative requirements with individuals entering residential care.
Completes patient consents thoroughly and accurately.
Maintains the patient bed board and ensures accurate data entry for all patient level of care changes, including discharges/transfers.
Tracks and ensures compliance with PA WITS to report data to SCAs (Single County Authorities).
Collaborates with multiple departments (security, nursing, clinical evaluators, therapy, and respective management) to ensure patient-centered care.
Required Knowledge and Skills
Data entry skills.
Strong verbal communication skills.
Excellent oral and written communication skills preferred.
Strong computer skills preferred.
Ability to work on a team, as well as independently given the situation.
Requirements
High school diploma or GED
Preferred Requirements
Some college
Additional Requirements:
A valid driver's license and favorable driving record required.
Pass PA Criminal History Record Check.
Obtain PA Childline and FBI clearances.
Pass Drug Screen.
TB Test
Work Conditions
Office-based
Substance Use Disorder Center
Gateway Rehab proudly offers competitive wages and benefit packages, along with career advancement opportunities. Join us today!
GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.
Front Office Coordinator - Full Time
Front desk coordinator job in Toronto, OH
At Summit Physical Therapy, we take pride in delivering one-on-one attention and personal care in a positive and supportive atmosphere, efficiently and effectively. Since 1993, we have delivered thousands of healing treatments to northern West Virginia residents and now offer the same to those living in Southwestern Pennsylvania.
Summit Physical Therapy is a team of licensed physical therapists who use a unique combination of positive motivation, personal attention, and hands-on techniques to help thousands achieve healthier, more active lives. And behind the scenes, we have a highly trained staff of physical therapy assistants and professionals who keep our patients focused on recovery and our business running smoothly.
We've been voted #1 in the Ohio Valley since 1993 by the readers of Weirton Daily Times and Herald Star. Join our winning team by applying online today!
Job Description
Are you looking for a career where you can call your forever work home? Do you want to work with people that you consider family? Summit Physical Therapy seeks a motivated and enthusiastic individual to join our team as a
Front Office Coordinator.
Our facility is spacious and well-equipped, and we pride ourselves on our dedication to our patients by providing the best care possible.
Job Duties:
Greeting patients and providing outstanding customer service
Accounts Receivables, and Collections
Coordinating the care for each patient from initial evaluation to discharge
Answering phones
Electronic scheduling
Data entry
Verifying current personal and financial information
Maintaining patient charts and electronic medical records
Collecting, posting, and depositing patient payments
Faxing, filing, and performing any other duties as assigned
Qualifications
High school graduate or equivalent
Must have 1+ years of previous medical front office experience
Excellent telephone skills
Proficient in Word and Excel
Previous experience with medical software preferred
Available and flexible with your hours
Close attention to detail
Great time management and organizational skills
Team player attitude and energetic with a focus on excellent customer service
Additional Information
Competitive compensation
401k
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Front Office Coordinator - Full Time
Front desk coordinator job in Toronto, OH
At Summit Physical Therapy, we take pride in delivering one-on-one attention and personal care in a positive and supportive atmosphere, efficiently and effectively. Since 1993, we have delivered thousands of healing treatments to northern West Virginia residents and now offer the same to those living in Southwestern Pennsylvania.
Summit Physical Therapy is a team of licensed physical therapists who use a unique combination of positive motivation, personal attention, and hands-on techniques to help thousands achieve healthier, more active lives. And behind the scenes, we have a highly trained staff of physical therapy assistants and professionals who keep our patients focused on recovery and our business running smoothly.
We've been voted #1 in the Ohio Valley since 1993 by the readers of Weirton Daily Times and Herald Star. Join our winning team by applying online today!
Job Description
Are you looking for a career where you can call your forever work home? Do you want to work with people that you consider family? Summit Physical Therapy seeks a motivated and enthusiastic individual to join our team as a Front Office Coordinator. Our facility is spacious and well-equipped, and we pride ourselves on our dedication to our patients by providing the best care possible.
Job Duties:
Greeting patients and providing outstanding customer service
Accounts Receivables, and Collections
Coordinating the care for each patient from initial evaluation to discharge
Answering phones
Electronic scheduling
Data entry
Verifying current personal and financial information
Maintaining patient charts and electronic medical records
Collecting, posting, and depositing patient payments
Faxing, filing, and performing any other duties as assigned
Qualifications
High school graduate or equivalent
Must have 1+ years of previous medical front office experience
Excellent telephone skills
Proficient in Word and Excel
Previous experience with medical software preferred
Available and flexible with your hours
Close attention to detail
Great time management and organizational skills
Team player attitude and energetic with a focus on excellent customer service
Additional Information
Competitive compensation
401k
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Patient Coordinator
Front desk coordinator job in Moon, PA
State of Location:
Pennsylvania Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Coordinator - Full-time
Moon Township/Coraopolis, PA
Ivy Rehab for Kids, part of the Ivy Rehab Network
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Position Qualifications:
2+ years of administrative experience in a healthcare setting is preferred.
Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
Great time management and ability to multi-task in a fast-paced environment.
Self-motivated with a drive to exceed patient expectations.
Adaptability and positive attitude with fluctuating workloads.
Self-motivated with the eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
ivyrehab.com
Auto-ApplyMedical Clerk
Front desk coordinator job in Aliquippa, PA
Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.
We are seeking Medical Clerk to join our team at our program in Coraopolis, PA at our Edward J Zapp Center.
Position Overview
This clerical role within the medical department is responsible for supporting nursing operations and ensuring smooth scheduling and documentation processes. The Medical Clerk works closely with Nursing Supervisors to assist in the management of medical charts and overall departmental organization.
Key Responsibilities:
Schedule medical appointments for assigned individuals.
Coordinate with Nursing Supervisors regarding medical chart management.
Process daily mail and prepare large mailings.
Update and maintain Policy and Procedure manuals.
Organize and manage office files, including mailing medical charts to families.
Order and maintain supplies for the nursing office, as needed.
Answer and direct calls within the medical suite.
Collaborate with direct service professionals and other departments across the company.
Perform additional clerical or administrative duties as assigned.
Earn $13.29 or up to $15.29 hour with the selection of the Enhanced Pay Option
Position Details
We are seeking a detail-oriented and organized Medical Clerk to support the administrative operations of our healthcare facility. The Medical Clerk will be responsible for maintaining patient records, scheduling appointments, handling correspondence, and providing general clerical support to medical staff.
Earn $18.00 per hour with the selection of the Enhanced Pay option.
Position Details
We are seeking a detail-oriented and organized Medical Clerk to support the administrative operations of our healthcare facility. The Medical Clerk will be responsible for maintaining patient records, scheduling appointments, handling correspondence, and providing general clerical support to medical staff.
Key Responsibilities:
Greet patients and assist with check-in/check-out procedures
Maintain and update patient medical records and files
Schedule and confirm patient appointments
Answer phones and direct calls to appropriate personnel
Process insurance forms and billing information
Ensure confidentiality and compliance with HIPAA regulations
Perform general office duties such as data entry, filing, scanning, and faxing
Assist medical staff with administrative tasks as needed
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - ****************************************
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!
Medical Receptionist
Front desk coordinator job in Frazer, PA
Benefits:
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Vision insurance
Medical Receptionist - Be the First Smile Our Patients See!
We're looking for a friendly, organized, and dependable Medical Receptionist to join our team! In this role, you'll be the welcoming face of our clinic, ensuring patients feel cared for from check-in to check-out. This role is essential in creating a smooth and positive experience for our patients from the moment they walk through the door.
KEY RESPONSIBILITIES:
• Greet and register patients with warmth and professionalism
• Verify insurance, update records, and collect payments
• Schedule follow-up appointments and support patient flow
• Provide excellent customer service in person and over the phone
• Balance daily payments and complete end-of-day reports
WHAT WE ARE LOOKING FOR:
• High school diploma or equivalent
• Prior medical office experience preferred (we'll train the right candidate)
• Strong computer and organizational skills
• Clear, professional communication and a positive attitude
WHY JOIN OUR TEAM AT AFC?
• Supportive, team-oriented workplace
• Opportunity to grow your skills in healthcare administration
• Make a meaningful impact on patients and their families every day
✨ If you're a people-person who thrives in a fast-paced environment and loves helping others, we'd love to hear from you. Apply today and start or continue your career in healthcare with us!
COMPANY OVERVIEW
AFC is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position is for the franchised business location in West Chester, PA.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyPatient Care Coordinator
Front desk coordinator job in Pittsburgh, PA
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as Patient Care Coordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
#MP123
Auto-ApplyPatient Care Coordinator
Front desk coordinator job in Pittsburgh, PA
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Drug Screening Requirement:
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at ***********************
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyMedical Office Receptionist
Front desk coordinator job in Pittsburgh, PA
Beacon Behavioral Partners is seeking highly skilled and compassionate Medical Office Receptionist for The Nexus Group in Pittsburgh, PA (Squirrel Hill). Do you enjoy an environment of autonomy and accountability? Do you want to make a difference and add value to patient care in mental health? Do you like working in a team of professional, reliable, dedicated and positive people? Do you enjoy a fast-paced, dynamic work environment that requires you to wear different hats sometimes? If the answers are YES, then this position is for you! This is a unique opportunity to help shape the growth of the clinic and work with a team who appreciates a commitment to high quality patient care and professionalism. Who We AreBeacon Behavioral Partners is a growing network of physician-driven psychiatric practices with over 25 years of management experience within the behavioral health industry. Committed to reducing the barriers and burdens that come with owning private practice, Beacon fully manages administrative responsibilities while allowing practices to maintain clinical autonomy. This approach allows physicians to focus on what they do best - taking care of patients.Beacon Behavioral Partners now guides practices across Louisiana, Arkansas, Mississippi, Texas, and Pennsylvania. Partner clinics leverage access to an expansive network of over 400 staff members, including
psychiatrists, psychologists, nurse practitioners, mental health therapists and recreational therapists
at the forefront of the industry. Its experienced and forward-thinking physician advisory board provides clinicians with a supportive community for building best practices and sharing insights for an enhanced patient experience. Why work for us? At Beacon Behavioral Partners, The Medical Office Receptionist will receive a competitive hourly rate. Our comprehensive benefits package includes health, dental, and vision insurance; 401(k) company matching; short-term disability coverage; paid holidays; accrued paid time off; and other valuable offerings. What does the Medical Office Receptionist do? (including but not limited to) As the medical office receptionist you will be responsible for greeting patients, scheduling appointments, answering phone calls, managing patient records, verifying insurance information, collecting payments, and making sure the smooth operation of the front desk, acting as the first point of contact for patients while maintaining patient confidentiality and providing a welcoming atmosphere.
Responsibilities
Essential duties and responsibilities (including but not limited to)
Manage patient appointments, providers' schedules
Processing and scheduling new patient intakes
Checking in and outpatients
Manage patient questions, requests
Verifying insurance benefits
Manage Transcranial Magnetic Stimulation (TMS) therapy sessions (training will be provided)
Maintain office organization and ensure adherence/compliance with office procedures and policies with all government regulatory requirements, such as HIPAA and OSHA
Engage in various clerical functions as needed, such as scanning, filing, etc.
Help drive continued clinic expansion
Qualifications
Highschool Diploma or GED.
One year of experience in healthcare outpatient services is preferred.
Customer service and/or administrative experience preferred
Health care, hospitality experience preferred
Experience in a small office environment preferred
Experience with Spravato is a plus
Physical Demands: This position primarily involves sitting for extended periods. This job requires employees to have a full range of physical capabilities, including the ability to handle and lift patients, demonstrate manual and finger dexterity, and maintain good eye-hand coordination. Employees must be able to stand and walk for extended periods and occasionally lift and carry items up to 40 lbs. Corrected vision and hearing within the normal range are also required. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential job functions.
Auto-ApplyFront Desk Coordinator
Front desk coordinator job in Pittsburgh, PA
Front Desk Coordinator
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Monday-Thursday:8:00 am - 3:00 pm Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
Explains procedures and/or services to patients using dental knowledge.
Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
Tracks appointments due to no-shows, cancellations, and late arrivals
Qualifications
So How Can You “Fill” This Role?
High School Diploma or equivalent (Associate's degree preferred)
1-5 years of customer service, insurance, or dental experience preferred
Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
Benefits
Health, Dental and Vision Insurance (Full-time employees)
Healthcare Spending Account
Paid Time Off
401k
Voluntary Life & Disability Insurance
Employee Assistance Program
Referral Program
Employee Discount Program
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG3
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyFront Office Receptionist
Front desk coordinator job in Cranberry, PA
Pittsburgh Pain Physicians in Cranberry Twp and Beaver, Pa is looking for a Front Office Medical Receptionist to join our 6 person strong team. We are a private interventional pain management practice with 2 board certified physicians. We are patient-focused with high standards of care and an emphasis on customer service. Our ideal candidate must be dependable and well organized, have great attention to detail and excellent people skills, and be both punctual and thorough. They must also have the ability to work independently, multi-task, and incorporate feedback as needed.
Responsibilities Include:
Check-in patients, verify and update all information in electronic health record and collect co-payments
Check-out patients, scheduling necessary appointments and providing resources to patients
Answering calls and providing pertinent information.
Retrieve faxed data and appoint appropriately.
Triaging medical calls to nurses on-site.
Benefits
Health Insurance
Dental insurance
Vision insurance
Disability insurance
SIMPLE IRA retirement plan
SIMPLE IRA Retirement plan matching
Flexible schedule
Paid time off
Qualifications
Exceptional attention to detail
Ability to organize and create orderly systems
Experienced in computer technology that includes excel, google docs, and social media marketing
Excellent time management skills and ability to multitask and prioritize work
Social perceptiveness and service oriented
Excellent verbal communication skills
Strong organizational and planning skills
Strong customer service skills
Schedule:
Monday to Friday
8AM-4PM
Travel required between offices
No weekends
We are looking forward to reading your application.
Front Desk Specialist (Part-Time)
Front desk coordinator job in Pittsburgh, PA
STATUS:
Part-Time
REPORTABILITY:
Front Office Supervisor
GENERAL SUMMARY: The Front Office Specialist is responsible for upholding the standard of excellence
for House Operations, Guest Services and Office Operations. The Guest Experience Specialist creates a welcoming and safe environment conducive to a positive guest experience. Responsibilities include day to-day office/financial operations, delivery of excellent guest service, responding to/reporting maintenance needs and communicating relevant information to the Front Office Supervisor..
RESPONSIBILITIES:
Guest Services
• Upholds Family House (FH) Guest Services Standards.
• Greets guests in warm, friendly demeanor at all times.
• Actively and supportively listens to guest concerns. Advises guests of available resources for
medical, emotional, social or spiritual support throughout their stay.
• Ensures check in area is clean, organized.
• Extends and books new reservations for current guests in collaboration with Housing
• Be attentive, courteous and service oriented.
• Educates guests and assists volunteers in educating guests about policies and procedures;
enforces policies in a consistent and professional manner.
• Attends daily huddle if on morning shift
• Assists guests with transportation.
• Maintains business and guest confidentiality and ensures adherence by staff and volunteers.
• Ensures volunteer groups are welcome at FH.
• Consults with Front Office Supervisor, Front Office Assistant Manager/Manager, or on Call
Manager when assistance is needed.
House Operations
• Assures seamless flow of House activities
• Consults with Housekeeping on any issues that arise.
• Gives attention to and reports any safety concerns in physical facility and surrounding property.
• Evaluates maintenance issues and reports them through the TELS systems or to the Director of
Maintenance immediately, depending on the severity of the situation.
• Completes mandatory training and shows proficiency to take care and direct during emergency
situations for guest/volunteer safety and well-being; executes emergency procedures effectively
and compassionately.
• Utilizes Disaster Matrix to communicate with key staff as needed.
• Prepares a brief report of shift activities
• Documents unusual occurrences or guest behavior on an Incident Report after consulting with
the Front Office Supervisor/Assistant Manager/Manager or On-Call Manager.
Office Operations
• Demonstrates thorough knowledge of FH operations.
• Proficiently manages check-ins, check-outs, payments, and new requests using the room
request system, using WebRezPro, and in conjunction with Housing Office.
• Maintains accurate financial records for House including but not limited to guest registration,
payment, third-party billing and Family Assistance. Approves Daily Cash Reports from shift with
incoming staff.
• Accurately records Financial Assistance, third-party billing information and other financial
payments.
• Accepts and carries out, with skill and accuracy, routine daily tasks and other assigned duties
Other Duties:
• Complies with all FH policies.
• Availability to work evenings, weekends and holidays as needed
• Substitutes for other staff when the situation requires, including at least two holidays per year.
Will make reasonable accommodations to ensure coverage during emergency situations.
• Must be cross trained in Housing.
• Attends mandatory staff meetings or reviews minutes/seeks out details, when unavailable for
meetings.
• Interacts well with community partners; represents Family House in an informative and
appreciative manner to donors and community groups; relays and forwards information about
new community contacts.
• Performs other related duties as may be assigned by authorized personnel or as may arise
unexpectedly.
• Initiates other tasks when regular duties are completed.
• Assist in training of new hires
• Other duties as assigned
SPECIAL SKILLS AND ABILITIES REQUIRED:
• Ability to relate to people in periods of stress in an open and compassionate manner.
• Capable of defusing situations and perceiving and solving problems before they become crises.
• Interpersonal skills to effectively communicate with people of varying backgrounds including
coworkers, and healthcare professionals.
• Ability to enforce policies and procedures while understanding some situations require a
compassionate and flexible response.
• Excellent organizational and time management skills with ability to manage multiple tasks
simultaneously; attention to detailed record keeping required.
• Excellent communication skills to effectively work with staff, volunteers, housekeepers, and
maintenance to ensure an outstanding guest experience.
• Attend mandatory maintenance and emergency training
KNOWLEDGE AND PRACTICAL EXPERIENCE REQUIRED:
• High School diploma or GED required. Bachelor's degree preferred but not required.
• Minimum of six months of previous work experience in Business, Customer service or Hospitality
Service preferred but not required.
• Basic computer skills including Microsoft Office Suite, Outlook, navigating browsers; ability to
learn and efficiently use organization-specific software.
PHYSICAL AND OTHER REQUIREMENTS:
• Move swiftly through the house and on the property in order to complete rounds, place signs,
get supplies, assure guest safety, evaluate/respond to maintenance issues, and to respond
quickly to urgent or emergency situations.
• Ability to complete a house walk-through.
• Provide Family House with necessary personal information needed in order to access and
support other computer software.
• Position one's self (for example bend, kneel, stoop, reach) in order to take care of emergency
operations or handle maintenance situations (e.g. flood, leaking toilet) which require an
immediate response
• Climb stairs in order to access all areas during walk-through and when elevator is not available
• Lift, carry and/or transport up to 10 pounds and up to 25 pounds infrequently.
About Family House
Family House reduces emotional and financial stress for people dealing with medical crises in a city where they are strangers. Located within close proximity to area hospitals, Family House offers the comforts of home and convenience to loved ones at affordable rates. Whether here for cancer treatments, trauma care, or transplants-our services give families the peace-of-mind to focus on the care of those closest to them.
Our Mission
Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.
BENEFITS FOR FULL-TIME EMPLOYEES
Family House offers competitive benefits to includes:
Comprehensive medical (UPMC), dental, vision, life & disability benefits package
Health Savings Account
403B with employer match up to 6%
Vacation, Personal, and Sick days
Wellness Programs