General adjuster vs claims adjuster

The differences between general adjusters and claims adjusters can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a general adjuster and a claims adjuster. Additionally, a general adjuster has an average salary of $62,495, which is higher than the $51,116 average annual salary of a claims adjuster.

The top three skills for a general adjuster include customer service, xactimate and claims handling. The most important skills for a claims adjuster are insurance carriers, auto claims, and customer service.

General adjuster vs claims adjuster overview

	General Adjuster	Claims Adjuster
Yearly salary	$62,495	$51,116
Hourly rate	$30.05	$24.57
Growth rate	-6%	-6%
Number of jobs	47,263	13,221
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 66%
Average age	44	44
Years of experience	4	4

What does a general adjuster do?

In insurance companies, a general adjuster is responsible for studying and analyzing insurance claims to identify the company's financial liability. As a general adjuster, they must personally assess the extent and cause of property or physical damages, including the cost of repairs. They may also conduct interviews with witnesses or experts to ensure the eligibility of claims. Furthermore, as a general adjuster, it is essential to maintain records and documentation of procedures and cases, all while adhering to the company's policies and regulations.

What does a claims adjuster do?

A claim's adjuster is responsible for the handling of the insurance claims and investigating the extent of property damage and processing the business or a person's liability. Claims adjusters have a broad range of duties such as damage inspection to evaluate incident reports, communicating with property owners and spectators as well as referring to legal documents. They must also have excellent analytical and critical-thinking skills to calculate payments and analyze the complexities of multiple sources. Claims adjusters should also provide timely reports for reference and possible disputes.

General adjuster vs claims adjuster salary

General adjusters and claims adjusters have different pay scales, as shown below.

	General Adjuster	Claims Adjuster
Average salary	$62,495	$51,116
Salary range	Between $41,000 And $94,000	Between $40,000 And $64,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	New Jersey
Best paying company	-	Merchants Insurance Group
Best paying industry	-	Insurance

Differences between general adjuster and claims adjuster education

There are a few differences between a general adjuster and a claims adjuster in terms of educational background:

	General Adjuster	Claims Adjuster
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

General adjuster vs claims adjuster demographics

Here are the differences between general adjusters' and claims adjusters' demographics:

	General Adjuster	Claims Adjuster
Average age	44	44
Gender ratio	Male, 73.0% Female, 27.0%	Male, 45.1% Female, 54.9%
Race ratio	Black or African American, 12.2% Unknown, 4.4% Hispanic or Latino, 16.6% Asian, 5.3% White, 61.0% American Indian and Alaska Native, 0.5%	Black or African American, 11.8% Unknown, 4.4% Hispanic or Latino, 16.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between general adjuster and claims adjuster duties and responsibilities

General adjuster example responsibilities.

Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
Investigate and evaluate bodily injury and property damage automobile and homeowner claims.
Respond to arbitration responses when need.
Investigate, inspect, scoped and estimate in Xactimate every loss assign.
Evaluate and estimate homeowner property damage.
Evaluate cost benefits so early settlement versus further litigation and negotiate settlement.

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Claims adjuster example responsibilities.

Achieve targeted performance goals to manage costs and support Allstate's industry-leading operational standards.
Maintain a full caseload of WC files for a Louisiana customer, for six months, while managing this team.
Manage California branch operations including supervision of 5 WC adjusting and support staff
Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
Manage strict confidentiality of documents and comply with HIPAA regulations stipulate by the facility and government.
Manage file inventory by utilizing CCC pathways diary system documenting claim file activities in accordance with establish procedures

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General adjuster vs claims adjuster skills

Common general adjuster skills

Customer Service, 19%
Xactimate, 17%
Claims Handling, 11%
Litigation, 10%
Commercial Property, 9%
Insurance Coverage, 7%

Common claims adjuster skills

Insurance Carriers, 13%
Auto Claims, 8%
Customer Service, 8%
Litigation, 7%
Xactimate, 6%
Claims Handling, 5%

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Updated January 8, 2025

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