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The differences between head cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head cashier has an average salary of $31,143, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a head cashier include customer service, quality customer service and store operations. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Head Cashier | Customer Service Associate/Cashier | |
| Yearly salary | $31,143 | $26,933 |
| Hourly rate | $14.97 | $12.95 |
| Growth rate | -10% | -4% |
| Number of jobs | 284,733 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | High School Diploma, 41% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions. Their duties also include attending to a customer's inquiry about a product, processing the replacement of defective items, managing customer complaints, generating daily sales reports, monitoring supplies and inventories, ensuring enough cash for each register, and keeping all the register areas clean and organized. A head cashier should maintain exceptional customer service at all times to provide the best services and experience for the customers.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Head cashiers and customer service associate/cashiers have different pay scales, as shown below.
| Head Cashier | Customer Service Associate/Cashier | |
| Average salary | $31,143 | $26,933 |
| Salary range | Between $26,000 And $37,000 | Between $21,000 And $33,000 |
| Highest paying City | Vancouver, WA | - |
| Highest paying state | California | - |
| Best paying company | Prince William County | - |
| Best paying industry | Retail | - |
There are a few differences between a head cashier and a customer service associate/cashier in terms of educational background:
| Head Cashier | Customer Service Associate/Cashier | |
| Most common degree | High School Diploma, 36% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between head cashiers' and customer service associate/cashiers' demographics:
| Head Cashier | Customer Service Associate/Cashier | |
| Average age | 34 | 40 |
| Gender ratio | Male, 20.7% Female, 79.3% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 9.8% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 0.9% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |