HEI Hotels & Resorts jobs in Pasadena, CA - 344 jobs

About Us Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Hotel Departments in their purchasing needs, while monitoring hotel spending. Essential Duties and Responsibilities Communicate with Director Food and Beverage, Executive Chef and Sous Chefs and order all F and B products according to hotel needs and specifications. Forecast operational needs and schedule deliveries of all food and beverage items. Monitor the grades and quality of products received to ensure that they meet the hotel's established standards. Determine the food and beverage requirements for all catering menus, and orders according to guarantee of the menus. Participate in all hotel meetings including weekly staff, Food and Beverage, and daily menu meeting. Supervise purchasing staff, including interviewing prospective associates for the purchasing department, training, coaching, counseling and discipline, to ensure the smooth operation of all aspects of the purchasing department, such as ordering, receiving, issuing and storing. Obtain bids from vendors, using the telephone and FAX machines, according to the specifications set by the department heads. Determine the best possible price for the desired items, and place orders for all non-food items. •Schedule deliveries of non-food items to meet the operational needs outlined by the department heads. Maintain HEI Hotels and Resorts purchasing programs and arrangements. •Ensure adherence to all corporate purchasing policies and procedures such as requisition process. Personally check and ensure appropriate levels of inventories are maintained to minimize waste and maximize ratio turnover. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications and Skills High school diploma or equivalent required. Hotel experience preferred. Must have full knowledge of food, beverage, general and printing products and purchasing procedures. Basic mathematical and computer skills to order items and track deliveries. Ability to apply basic supervisory skills to plan, organize, direct, coach, train and discipline associates, as necessary. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $26.00 - $26.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Job Description - Director of Property Operations - Waldorf Astoria Beverly Hills Director of Property Operations - Waldorf Astoria Beverly Hills (Job Number: HOT0C6VP) Waldorf Astoria Beverly Hills is a leading luxury hotel. The property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean‑Georges rooftop restaurant, lobbies lounge, and in‑room dining. The Director of Property Operations will direct and oversee the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsibilities Direct and oversee the functionality and safety of the facility, including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems, and grounds according to federal, state and local regulations. Conduct facility inspections. Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system. Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs. Lead, manage and communicate information about capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standard. Direct daily department operations, including guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation. Monitor and develop team member performance to include supervision and professional development, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Qualifications Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Urgency - We operate with a sense of urgency and discipline. Key Attributes: Quality Productivity Customer Focus Benefits Best‑in‑Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more). Career growth and development Team Member Resource Group. Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Salary Range: $170,000 - $190,000 based on applicable experience. #J-18808-Ljbffr

A leading luxury hotel brand in Beverly Hills is seeking a Director of Property Operations to ensure the facility's functionality and safety. This role includes overseeing maintenance, managing capital projects, and ensuring top-tier guest service. Ideal candidates will have exceptional leadership skills, a commitment to hospitality, and a strong focus on developing team performance. The position offers competitive salary and a range of benefits for career growth. #J-18808-Ljbffr

About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Front Desk Supervisor About Hilton Garden Inn Hilton Garden Inn offers business and leisure guests upscale and affordable accommodation with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable. You should join our team if you... Believe that every guest interaction is an opportunity to create a memorable experience. · Have a passion for hospitality and take ownership of delivering exceptional service. · Understand that the details make all the difference, and every touchpoint matters. · Thrive in a fast-paced environment where teamwork and adaptability are key. · Love being part of a story-creating connections with guests and leading a team to do the same. You're a great fit for this role if you love... · Leading and motivating a team to deliver outstanding guest service. · Handling guest inquiries, concerns, and service recovery with professionalism and empathy. · Training and mentoring front desk associates to uphold the highest standards. · Overseeing daily front desk operations, ensuring seamless check-ins and check-outs. · Working collaboratively with all hotel departments to enhance the guest experience. We're excited to have you join us because you... · Have a natural ability to connect with people and a passion for guest satisfaction. · Present yourself with professionalism, confidence, and a welcoming demeanor. · Possess strong leadership and team-building skills. · Communicate effectively, both verbally and in writing. · Have solid organizational and problem-solving abilities. · Can manage multiple tasks efficiently, even under pressure. · Are adaptable and open to evolving procedures and challenges. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Salary Description $24.50 per hour

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Hilton LAX is and Equal Opportunity Employer -M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. EOE/AA/Disabled/Veterans Come join the team at Hilton Los Angeles Airport as a Busser! We're located just three miles away from SoFi Stadium, the Intuit Dome, and The Forum. Here you will enjoy a dynamic workplace that provides discounted parking, meals while on shift, and room discounts for you and your family through our Go Hilton Travel discount program for stays at any of our properties worldwide which is why we know that you'll love being a part of the Hilton team! Wage\: The hourly rate is $22.50 and is based on applicable and specialized experience and location. Schedule\: Availability from 3pm-11pm required Tuesday-Saturday. Weekdays, weekends and holidays required. The ideal candidate will possess: Previous food service experience Previous fine dining experience a plus Previous customer service experience Ability to work in a fast paced environment independently What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

The Hilton Anaheim is seeking a Utility Steward/Dishwasher to join our team! In this role, you'll help maintain the heart of our kitchen by transporting and cleaning cooking utensils and service ware. You'll play an essential part in supporting our culinary team and contributing to Hilton's commitment to delivering exceptional guest service and hospitality. Our property has 1,574 rooms, is newly renovated and located in the heart of California's famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. If you have a passion for culinary and want to learn and grow in the hospitality industry this is the perfect opportunity! Now is the time to join Hilton, the BEST hospitality brand to work for. The ideal candidate for this role will possess: * The ability to work a full shift (8 hours) walking and standing. * The ability to bend, stoop, walk and lift/push/pull up to 50 lbs. * Can work a flexible schedule that includes nights, weekends and holidays. * Previous experience as a Steward, Dishwasher, or in the Housekeeping Department is a PLUS! Shift Pattern: Full-Time Shift Schedule: 5:00pm - 1:30am Hourly Range: $22.41 per hour - $28.01 per hour What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: * Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils * Scrub pots and pans * Burnish, de-tarnish and polish silver * Stock and maintain supplies and equipment * Perform cleaning duties including, but not limited to, mopping and removing trash * Transport and store clean service ware * Train other stewards, as needed * Prepare and place clean service ware for events and functions What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Bellperson/ Shuttle Driver is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. A Bellperson/Shuttle driver will also be responsible for safetly transporting guests to/from the local area, such as the Ontario Airport, local shopping areas, etc. as assigned. What will I be doing? As a Bellperson/Shuttle Driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In the driving capcacity, you were be responsible for shuttling guests to/from the local airport, and any assigned routes/destinations within the local market. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet and escort arriving and departing guests to and from their accommodations * Retrieve and transport guest luggage * Inspect guest rooms and acquaint guests with these rooms and their features * Respond to guest inquiries and requests in a timely, friendly and efficient manner * Organize and store luggage, as needed, according to guidelines * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments * Ensure messages and faxes are regularly delivered throughout the day * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed * Assist in the maintenance, appearance and functionality of equipment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The hourly rate is $17.25 per hour and is based on applicable and specialized experience and location.

A premier hospitality organization is seeking an Area Director of Revenue Management in California. This leadership role is crucial for maximizing revenue, profit, and market share across multiple hotel properties. The ideal candidate will have 3-5 years of experience in Revenue Management, strong analytical skills, and a proven ability to influence others. The position offers a competitive salary and a range of benefits, making it an exciting opportunity to contribute to a growing company. #J-18808-Ljbffr

About Us Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Essential Duties and Responsibilities The following duties represent the key responsibilities required to successfully perform this role, with or without reasonable accommodation: * Communicate effectively, both verbally and in writing, to provide clear direction to Guest Service Agents and Front Office staff. Assign, instruct, and monitor work performance, providing coaching and encouragement to support continuous improvement. * Greet guests promptly and professionally with a friendly and sincere welcome. Maintain a positive and clear speaking voice, actively listen to guest requests, respond with appropriate actions, and provide accurate information regarding hotel services, outlet hours, and local attractions. * Efficiently complete the guest registration and check-out processes by accurately inputting and retrieving information in the system. Confirm guest details, including room type, rate, length of stay, and number of occupants. Promote HEI Hotels & Resorts and brand-specific marketing programs. * Perform Rooms Controller functions, including assigning and adjusting room inventory based on guest preferences, availability, VIP status, operational needs, and maintenance or housekeeping constraints. Coordinate closely with Housekeeping and Engineering to ensure room readiness and maximize occupancy and guest satisfaction. * Issue electronic room keys, prepare and distribute welcome materials as appropriate, and ensure accurate non-verbal confirmation of room number and rate. Close and reconcile guest accounts at check-out. * Verify and authorize credit cards using electronic processing systems. Handle cash transactions, make change, balance an assigned house bank, and accurately post charges to guest rooms and house accounts. Accept and record vouchers, traveler's checks, and other approved forms of payment while performing moderately complex arithmetic functions accurately. * Promptly answer incoming telephone calls using a professional and courteous tone. Accurately input, retrieve, and relay guest messages, mail, packages, and other communications in a timely manner. * Remain calm, focused, and professional during periods of high activity or emergency situations, serving as a role model for front desk associates. Investigate and resolve guest complaints by conducting thorough research and determining appropriate solutions, utilizing sound judgment and prior experience. Authorize service recovery or revenue allowances only after alternative solutions have been considered and in accordance with company guidelines. * Ensure compliance with company policies, procedures, and attendance standards. Maintain availability to work a regular schedule, including evenings, weekends, and holidays as required. * Perform additional job-related duties as assigned to support front office operations and overall hotel success. Qualifications and Skills * One year experience in customer service in hospitality or similar industry. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to access and accurately input information using a moderately complex computer system. * Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation. * Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Effective verbal and written communication skills. * •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $25.00 - $25.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as Night Auditor About Hilton Garden Inn Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable. You should join our team if you believe... That people come first and that every guest, no matter the hour, deserves a warm, seamless arrival and departure experience. That accuracy, consistency, and accountability are essential to strong hotel operations. That hospitality is both service and stewardship-caring for our guests and our financial integrity overnight. That the quiet hours of the night are an opportunity to set the next day up for success. It's empowering to work independently while still being a key part of a collaborative team. In joining an organization that values your expertise, your reliability, and your ability to represent the hotel when most of the world is asleep. You're a great fit for this role if you... Excel at providing exceptional guest service with warmth, confidence, and professionalism-day or night. Are detail-oriented and take pride in accurate nightly audit processes and financial reconciliation. Stay calm under pressure, handle guest issues with poise, and are skilled at problem-solving on the spot. Are comfortable working independently and making sound decisions during overnight hours. Communicate clearly, both verbally and in writing, to ensure smooth transitions between shifts. Enjoy multitasking-balancing guest interactions, system tasks, reporting, and operational checks. Are committed to maintaining a secure, quiet, and welcoming environment throughout the night. We're excited to have you join us because... You have experience in guest service, hotel front office operations, or previous night audit roles. You bring a strong sense of ownership and pride in accurate financial reporting and systems management. You understand how critical the night audit function is to the success of the entire hotel. You are dependable, organized, and committed to delivering an exceptional guest experience-even when the lobby is quiet and the world is sleeping. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Salary Description $22.50 per hour

About Us Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Basic administrative knowledge such as business letters, formats, and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $31.90 - $31.90 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! Some of your responsibilities include: Select, staff, recruit, hire, and train qualified housekeeping candidates. In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. Review MOD report for room moves, guest issues and special requests Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Assist with guest requests as required. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare annual housekeeping budget. Manages all employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring Bachelor's degree in hospitality or similar industry preferred. 3+ years management experience in boutique hotel industry. Basic knowledge of MS Office. Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates, and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Essential Duties and Responsibilities * Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. * Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). * Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. * Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment. * Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. * Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). * Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. * Move furniture and fixtures throughout the building. * Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. * Exposure to extreme temperatures. * Operation of heavy machinery. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. * Hotel experience preferred. * Climbing, reading, standing, walking, and routinely lifting 25 lbs. to 50 lbs. with or without reasonable accommodation. * Must be able to receive instructions and communicate progress of work assignments. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $37.00 - $37.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. We invite you to join the world of luxury hospitality at Fairmont Century Plaza as part of our Inspire Program in Food and Beverage. This 12-18 month immersive leadership journey is designed to help you grow into a confident, capable first-time leader within Fairmont, making your mark within one of the world's most storied luxury brands. Through a combination of structured cross-exposure, Hotel Executive Committee mentorship, and real-world business impact, you'll build the skills, mindset, and experiences that will shape your career. Job Description: Your Development Journey: As an Inspire, your journey will unfold as follows: * Onboarding & Orientation: Embark on a comprehensive brand and service culture immersion, align on your cross-exposure schedule, and be introduced to your dedicated mentor and division team. * Cross-Exposure Experience: Broaden your division-specific expertise through hands-on, in-depth operational understanding in different functional areas within your division. * Business Impact Project: Apply your learning to a real-world business challenge, conceptualizing and executing a project that allows you to showcase your leadership, innovation, and strategic thinking. Enter a global competition to put your project on center stage. * Hotel Executive Committee Mentorship: Learn from an experienced leader who will help guide your growth, inspire your leadership journey and connect you to the Fairmont values. * Build your community: Connect with your peer community of Inspire participants from our network of hotels, enhancing your global mindset and support network. * Be Inspired: Join our virtual leadership speaker series connecting you with Senior Leader Throughout this program you will: * Build strong relationships and network with Hotel Executive Committee leaders and colleagues across the hotel. * Continuously develop leadership skills, build business acumen, and contribute to creating exceptional guest experiences. * Make meaningful impact and drive results within your assigned areas of focus. What's In it For You: * Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe * We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH * Salary: $75,000-$80,000 Qualifications * A recent graduate with a degree in Hospitality Management, Business Administration, or a related field. * Demonstrated passion for luxury hospitality and a strong desire to develop into a future leader in hotel operations. * Proven leadership potential, evidenced by academic achievements, extracurricular activities, or previous work experience. * Exceptional communication and interpersonal skills, with the ability to connect effectively with diverse groups of people. * Strong analytical and problem-solving abilities, with a proactive approach to challenges. * High level of adaptability, resilience, and a positive attitude in a fast-paced environment. * Embrace the Fairmont brand promise and luxury in your role and in all your interactions. * Foster an inclusive environment where every individual feels valued and respected. * Create an environment where colleagues are empowered, supported, and recognized. Additional Information Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

A Cook is responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. is $20.00/hr What will I be doing? As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Prepare food items according to designated recipes and quality standards * Maintain cleanliness and comply with food sanitation standards at all times * Manage guest orders in a friendly, timely and efficient manner * Ensure knowledge of menu and all food products * Stock and maintain designated food station(s) * Visually inspect all food sent from the kitchen * Practice correct food handling and food storage procedures according to federal, state, local and company regulations * Prepare requisitions for supplies and food items, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About Us Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. Essential Duties and Responsibilities * Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. * Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants. * Maintain accurate and up to date records regarding required licensing of spa staff. * Communicate both verbally and in writing to provide clear direction to staff. * Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. * Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. * Supervise the budgeting, forecasting, cost, and inventory controls. * Prepare Forecast expenses and actual results for the spa revenue and expenses. * Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities. * Be available and able to assist in all aspects of operations as needed based on business needs. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. * Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $90,000.00 - $100,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide superior customer service while maintaining a clean and attractive outlet for guests. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests. Prepare customers' orders as requested accurately and efficiently. Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. Maintain the highest level of standards for all product preparation. Clean or sanitize work areas, utensils, equipment, service stations or seating areas. Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing. Ability to operate a keyboard and Point of Sale procedures. Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $23.60 - $23.60 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities * Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. * Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. * Apply yield management techniques and analyze historical data to maximize revenue and profitability. * Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. * Conduct market research on competitors' products, services, and pricing to inform strategic business plans. * Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. * Build and maintain long-term client relationships, ensuring repeat business. * Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. * Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. * Conduct hotel site inspections and client presentations with professionalism and confidence. * Participate in trade shows, sales blitzes, and networking events to generate leads. * Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. * Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. * Manage A/V equipment as a profit center when applicable. * Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. * Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior hospitality experience with specific experience in catering sales is essential. * Minimum 1+ year in catering sales required. * Experience at a similar size and quality hotel preferred. * Proficient in Microsoft Word, Excel, and hotel sales system. * Strong sales and revenue management skills, with the ability to train and motivate peers. * Knowledge of hotel features, benefits, and competitive landscape. * Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. * Strong organizational, problem-solving, and client service skills. Compensation Salary Range: $80,000.00 - $95,000.00 Annually Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

EOE/AA/Disabled/Veterans What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: · Hotel Sales, Catering or Marketing Experience · Leadership management Experience · Ability to travel · Experience in hotel management, or related industry, essential · Highly professional presentations and communication (oral and written) skills · Proficiency with standard Microsoft Office · Ability to perform critical analysis It would be helpful in this position for you to demonstrate the following capabilities and distinctions: · Four-year college degree preferred · Adaptable experience with business strategy, business planning, and business plan development · Ability to speak multiple languages · Multiple Brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: · Hospitality - We're passionate about delivering exceptional guest experiences. · Integrity - We do the right thing, all the time. · Leadership - We're leaders in our industry and in our communities. · Teamwork - We're team players in everything we do. · Ownership - We're the owners of our actions and decisions. · Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: · Quality · Productivity · Dependability · Customer Focus · Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: · Access to your pay when you need it through DailyPay · Health insurance · Career growth and development · Team Member Resource Groups · Recognition and rewards programs · Go Hilton travel discount program · Best-in-Class Paid Time Off (PTO) · Supportive parental leave · Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount · Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. The annual salary range for this role is $180,000 to $195,000 and is based on applicable and specialized experience and location. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. #LI-TA1 Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup . Want to get an inside look? Take a virtual tour. As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's “commercial engine” and are essential to Hilton's ability to drive profitable growth. What will I be doing? The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy: · Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support · Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves · Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient · Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share · Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective · Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies · Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets · Develop and execute departmental expense budget and forecasts · Develop and maintain detailed and real-time knowledge of all competitor and market activity · Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program) Leadership: · Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies · Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis · Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools · Responsible for recruiting and retention of all sales and marketing roles · Lead, engage, and develop team members, including ongoing performance development and Career Development Plans · Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to: · Group Sales · Business Transient Sales · Leisure Sales · Catering Sales · Marketing · Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: · Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans) · In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses) · Liaise with Hilton Worldwide Sales, regional support and brand teams · Build strong relationships with CVB, community influencers and 3rd party travel partners · High level of engagement with customers from all sales segments · Support of team's high-impact site visits and pre-convention meetings · Support of sales managers sales travel into feeder markets