Host/Hostess
Host/hostess job in Massanutten, VA
Massanutten Resort
Responsible for providing excellent customer service to guests including greeting guests and providing them seating, silverware, and menus. Also responsible maintaining supply of clean menus and rolled silverware, answering phones and providing information about the resort and surrounding areas. Must be able to upholding company safety and sanitation policies.
Excellent customer service skills and phone etiquette
Excellent communication skills
Must be at least 16
Preferred
Previous restaurant experience
Basic computer and tablet skills
Typical Schedule
Days:
Schedule varies including mornings, evenings, weekends, and holidays
Hours:
Varied hours depending on hours of operations and business demands
Core Responsibilities
Greet and seat guests in a pleasant and timely manner
Maintain organized and steady flow of guest distribution using established floor plan provided by management
Complete assigned tasks including wrapping silverware, cleaning windows, cleaning floors and carpets, filling and stocking condiments
Answer phones and answer general guest questions
Maintain a clean and organized service and work area
Other duties as assigned by management
For more information, contact us at ************ or ***********************************.
Easy ApplyBartender
Host/hostess job in Harrisonburg, VA
Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
For more than twenty years, Capital Ale House has been Virginia's beer authority. Our restaurants feature the best local, national, and international ales and lagers paired with regional fare that makes dining with friends and family a memorable event.
We offer weekly competitive pay, advancement opportunities, and a full-time benefits package second to none in the industry. We are passionate about being a workplace that fits you. Whether you're looking for part-time, full-time, or a career, we're the place to work. We understand what's important to you and strive to offer employment that meets your needs.
Job Summary
Communicates with all Managers operational issues concerning the quality of service, cleanliness, and efficient operations.
Communicates with all guests in a congenial manner.
Ensures the timeliness of operational deadlines and adherence to the standards of operations of the position set forth in the Bartender Training Manual
Identifies areas of need within the beverage service and bar area and corrects problems.
Communicates the company's marketing efforts to the guest.
Contributes to the overall positive morale of the operation's staff.
Assists in the completion of and adherence to the staff training program of trainees in the beverage service area
Ensures the safety and security of the restaurant and its staff by adhering to the safety and security procedures of the company
Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
Ensures proper receiving and handling of all beverage service inventory and supplies
All guests and staff members must be treated with dignity and respect
Responsibilities
Adhere to all safety, sanitation, and administrative procedures.
Ability to maintain a positive and professional demeanor while working in a loud, high-volume environment.
Must be able to work in temperatures which could vary greatly from different sections of the restaurant.
Prepared to conduct weekly cleaning and maintenance duties.
Prepared and in your workplace at the scheduled time.
Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
Answer questions guests have regarding our products or services.
Comply with all state and federal law regarding serving alcohol.
Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones.
Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces.
Qualifications
All Employees are required to be available on Sundays on a rotating basis.
Must be able to move items up to 30 lbs. for distances of up to 25 feet.
Able to bend at the waist and lift items up to 50 lbs. to waist level
Able to remain standing and active for up to an 8-hour shift. This could include going up and down stairs
Benefits/Perks Full-Time
Company supplemented Health Insurance
Company supplemented Dental Insurance
$25,000 free life insurance
401K with a 3% company match
Paid vacation.
Personal time off / Sick pay
Welcome to our House!
We're excited you're here to consider joining our team, and we have what you need from a job.
Youth employment?
We'll train you in your position and teach you the soft skills needed for future success in whatever career path you choose.
Part-time employment?
We're open seven days a week and can accommodate you with a flexible schedule that works around your school, primary employment, or other responsibilities.
Full-time employment?
We're a high-volume business that operates 20 hours per day. We have the hours available, competitive pay, and benefits package to ensure you meet your financial and personal needs.
Careers?
Nearly all of our managers have been promoted from within and enjoy a four-day workweek and enhanced benefits. We will help you grow in our industry.
OK, so what's the pay like?
Kitchen support/dishwashers $12 and up, online ordering tip share, and an annual 3% raise.
Culinary staff $15 - $19, online ordering tip share, and an annual 3% raise.
Hosts and Hostess average $15-$18, including tips.
Servers and Bartenders average $26 per hour in tips.
The Benefits of Choosing Capital Ale House.
All staff are paid weekly, receive a flexible schedule and generous food and beverage discounts both on and off duty.
Full-time staff receive:
Company supplemented Health Insurance with a choice of three levels of coverage.
Company supplemented Dental Insurance.
$25,000 free life insurance.
401K with a 3% company match.
Paid vacation.
Personal Time Off / Sick Pay.
Salaried Managers receive the above benefits: enhanced life insurance, enhanced vacation time, and enhanced food and beverage privileges.
****************************************************
EIN available upon request.
Auto-ApplyBartender - Houlihan's Restaurant & Bar
Host/hostess job in Front Royal, VA
Houlihan's Restaurant & Bar is looking for a bartender to serve beverages and food to guests in a friendly and timely manner. Must be 21+ years of age.
JOB ESSENTIALS
Mix and present drinks in accordance to standard recipes and practice portion controls.
Maintain good customer relations and speedy delivery of all beverages and food items.
Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projection from the daily function sheet.
Input orders into register at point of service creating a check for each guest to maintain accountability of all beverages served.
Record all sales, collects money, operates a cash register and follows all cash-handling procedures as required.
Handle cash and credit card transactions, process guest checks in an efficient and accurate manner
Lock up and stores all beverage, food and other equipment items, deposits cash drops and secures bank at end of shift.
adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
Follow health, safety and sanitation guidelines for all products.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
Perform any other job-related duties as assigned
REQUIREMENTS
Keep work area clean and organized.
Working knowledge of sanitation, standards, and inventory control systems.
Working knowledge of basic food-handling skills.
Ability to prioritize, organize and follow up,
Ability to read, speak and understand the English language in order to communicate with guests in order to fulfill guests' requests.
Strong attention to detail, organizational skills, and commitment to cleanliness
Knowledge of equipment and how to maintain it.
Ability to establish and maintain effective working relationships with associates and guests.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with attendance rules and be available to work on a regular basis; able to work varied shifts, including Weekday Evenings, weekends and holidays.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
Bartender
Host/hostess job in Charlottesville, VA
Hourly rate is State required minimum wage -
Income based on tips - $20 to $30 an hour
THIS IS FOR A FULL TIME POSITION ONLY - MINIMUM OF 35 HOURS PER WEEK
Main Responsibilities of a Bartender:
● Taking and serving orders
● Preparing beverages for customers
● Recommending beverages based on bar customers' needs and preferences
Bartender Job Description:
We are looking for a qualified bartender who can provide our customers with an outstanding guest experience. The bartender must be able to meet all the needs of our customers, compelling them to come back again.
Making beverage recommendations based on the needs and preferences of bar customers is a crucial factor for improving guest drinking experience and our bar's profitability. Communicating with guests in a professional and friendly manner is a must for excellent customer experience.
A good job candidate must be able to perfectly prepare alcoholic and non-alcoholic beverages, which includes mixing ingredients to prepare classic and innovative cocktails. They also need to keep the bar clean and well-organized, as well as ensure it is always fully stocked.
Responsibilities of a Bartender:
● Taking orders and serving drinks and snacks to bar customers
● Preparing alcoholic and non-alcoholic beverages
● Mixing classic and innovative cocktails
● Communicating with customers in a friendly and professional manner
● Nurturing customers to provide an exceptional guest experience
● Making menu recommendations based on customers' needs and preferences
● Keeping the bar clean, stocked, and well-organized
● Checking customers' IDs to ensure they meet the legal drinking age
Bartender Job Requirements:
● Experience as a bartender
● Knowledge of preparing and mixing beverages
● A bartending certificate is a plus
● Basic computer and math skills
● Strong teamwork and communication skills
● Professional and positive disposition
● Ability to keep the bar clean, stocked and well-organized
● Flexibility and willingness to work in shifts
Work schedule
8 hour shift
10 hour shift
12 hour shift
Weekend availability
On call
Holidays
Night shift
Supplemental pay
Tips
Dining Host
Host/hostess job in Charlottesville, VA
Job DescriptionDescription:
The Dining Host will meet and exceed guest expectations by providing efficient and courteous residence guests, patrons and visitors in accordance with and deliverance of CORE Quality Experiences.
The Dining Host contributes to the operational part of the overall The Dining Room at Birdwood Mansion Dining, Catering and Banquet Operation. He/She is responsible for the skillful completion and consistency of proper food and beverage service according to Birdwood Mansion quality and service standards. The Host contributes to the household part in providing packing, pressing, and valet, door, bell service and porter services.
Major responsibilities
Dining Host will do everything to please all five senses of the guests. Attention to detail, personalized service, speed and efficiency will be the tools to achieve the performance expected from this position.
Introduce self and respond to requests in a friendly and courteous manner.
Be attentive to the needs of all guests in the function room and provide them with dependable, punctual and enthusiastic service.
Arrive on schedule following proper payroll and uniform procedures.
Gather and transport all supplies needed for the set-up of a function including, but not limited to silver, chinaware, linen, glass wares and condiments.
Set-up buffet tables according to mansion and function requirements as well as with creative flair.
Properly set all tables, side stands and back of the house areas for function room for a display or a buffet and the ability to service from a buffet line.
Prepare the proper mis-en-place for any kind of event: this includes folding napkin, filling salt/pepper shakers and lighting any type of candles.
Replenish beverages as necessary with guests for overall satisfaction.
Ensure all tables and chairs are set and the function room is clean and neat prior to all events.
Service property all functions included plates, buffet, silver served or VIP meals, coffee breaks, theme parties, weddings and receptions.
Ensure to have a clean, neat and organized work area.
Transport all liquor wine, beer, soda, juice, condiments, non-food items and glassware to the banquet function area.
Make drinks according to standard, pour sizes using proper standard stemware and garnishes.
Set-up and breakdown a bar or beverage station in a timely manner.
Ice down all wines for banquet functions.
Maintain a clean, neat and orderly bar throughout service.
Minimize breakage ? Set-up, service and breakdown any wine, beverage or coffee station.
Tally the consumption accurately and record figures where appropriate.
Conduct and attend pre-shifts to get the proper information concerning the function.
Recognize and address potential intoxicated, disruptive or undesirable guests.
Abide by State and Federal liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Report all suspicious persons or activities and hazardous or unsafe conditions to management.
Respond properly in any hotel emergency or safety situation. Also provide instructions and guidance and employee safety in fire or other emergency situations.
Requirements:
Mandatory
1-year minimum food and beverage serving experience and high-volume banquet serving experience.
1-year minimum bartending experience. ? Knowledge of wines, spirits and mixed drinks.
Creative and approachable.
Meticulous and attention to detail.
Able to communicate written and spoken English. Excellent overall communication skills.
Able to multi-task ? High standards of quality of service.
High standards of personal grooming.
Strong desire excellent guest service.
The ability to work well in a team environment.
Able to stand for extended periods of time.
Able to lift and carry objects of at least 30-50 lbs.
Readiness to work a flexible schedule and holidays.
Bartender
Host/hostess job in Charlottesville, VA
Provide exceptional customer service to guests by taking orders, serving guests, satisfying guest needs, maintaining clean, safe and organized bar. Follow Forbes Travel Guide and AAA Four Diamond Service Expectations.
WORK ENVIRONMENT
All dining outlets as required
ESSENTIAL JOB FUNCTIONS
Receive and seat guests as needed.
Provide details on the food and beverage offerings. Take orders, answer questions about menu items and deliver food and beverages.
Maintain all liquor and wine par levels and complete daily or weekly requisitions.
Closely monitor guests dining experiences and report any issues to Restaurant Manager.
Follow and satisfy Forbes Travel Guide Service and AAA Four Diamond Service Expectations.
Follow department opening/closing checklist procedures.
Maintain impeccable standards of cleanliness.
Create guest checks and payments.
Responsible and accountable for all equipment and materials handled.
Acquire and practice exceptional menu/wine/liquor knowledge and up-selling techniques.
Attend training sessions and complete training project tasks.
Communicate and maintain strong relationships with other departments.
Contribute to overall resort team effort by completing additional duties as assigned.
FORBES TRAVEL GUIDE BASIC STANDARDS
Telephone conversation is calm and clear.
The guest is always asked permission before being placed on hold.
No telephone hold longer than 30 seconds without offering call-back.
Staff acknowledges the guest when appropriate and reasonably possible.
Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
Staff readily smiles and maintains an engaging expression.
Staff makes eye contact and keeps focus on the guest.
Staff exhibits a genuine sense of interest and concern for the guest.
Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
Cross-departmental channels of communication among staff are consistent and complete.
Staff performs the requirements of their department knowledgeably and proficiently.
Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
The guest's name is used naturally as a signal of recognition.
Staff closes interactions with polite, appropriate remarks.
All staff encountered are wearing professional, clean and well-fitted uniforms.
All staff encountered are extremely well-groomed.
Staff maintains alert posture and behaves professionally in view of the guest.
Staff does not decline any request without offering appropriate alternatives.
The service is handled without excessive delays or interruptions.
FOUR DIAMOND SERVICE EXPECTATIONS
Guests are greeted promptly and cordially.
Guests are acknowledged even if bartender is occupied.
Guests' names are used at least three times during their meal.
Bartender is able to make suggestions about food and wine and up-sell.
Bartender is prepared to take guest/s order/s within one minute of greeting.
Orders are taken correctly.
First drinks are served within three minutes of ordering.
Another drink is offered before the previous drink is finished.
Bar is clean and maintained properly throughout experience.
Vacated spaces at the bar and cocktail tables are cleared and cleaned quickly.
If ordered, wine is presented and served expertly.
Seating area is not cluttered with items not being used by the guests.
Service is not obtrusive and bartender does not interrupt guest to perform service.
Empty glasses, dishes and silverware are removed at the guests' request, if not during normal service sequence.
Bartender provides attentive follow-up services.
Bill is itemized correctly and presented in a timely manner.
Guests are thanked and bid a pleasant farewell upon departure.
The bartender is consistently cordial, professional and knowledgeable throughout the experience.
All associates exhibit a professional vocabulary that is devoid of common slang.
Guests are graciously escorted to areas when directions are requested.
All associates consistently maintain eye contact with guests.
There is evidence that all associates are empowered by management to resolve guest issues immediately.
All staff associates fulfill guest's special request(s).
All associates are appropriately attired; name tags are clearly visible.
All associates demonstrate appropriate behavior and hygiene.
Requirements
QUALIFICATIONS
Essential:
At least 1 year of bartending experience in an upscale restaurant.
Polite, friendly demeanor.
Neat, clean appearance.
Willing to follow rules for sanitary food service.
Ability to work quickly and efficiently to provide prompt, effective service.
Ability to operate Micros to enter orders and prepare checks.
Ability to work evenings, weekends and holidays as required.
At least 21 years old to serve alcohol.
SAFETY RESPONSIBILITIES
All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Bartender
Host/hostess job in Charlottesville, VA
History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.
This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.
Competitive compensation based on experience. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
The Bartender position is responsible for preparing and serving a selection of wine, spirits, and cocktails that appeals directly to the guests' taste.
Responsibilities
Duties include but are not limited to:
Offer customers at the bar a distinguished and pleasant service.
Offer menu items.
Monitor guests at the bar and complete guest requests to ascertain satisfaction and ensure exceptional service.
Work harmoniously and professionally with co-workers to maintain inventory, make beverages, offer food and beverage pairings.
Anticipate guest needs and respond in a proactive manner.
Serve a variety of beverages and have excellent knowledge of the beverage menu.
Perform all opening and closing tasks at the bar.
Set-up tables as per required standards.
Present beverage and food menus and offer clients suggestions.
Remove and stock all tableware, silverware, glassware, beverages and food.
Bring plates to clients, clean up and reset tables.
Tidy up and clean bar area during service hours.
Ensure all details of service are delivered to perfection and that each client is given the best quality service.
Ensure bar is always properly stocked.
Welcome guests with a warm, courteous demeanor by making eye contact with a smile and proper presentation.
Immediately report all incidents or atypical situations to the supervisor.
Ensure client satisfaction and take ownership of any problem that may arise, advise supervisors afterwards.
Perform other duties as assigned.
Qualifications
Minimum of a high school diploma (or equivalent) and 2 years of bartending experience in a luxury restaurant/hotel environment. However, a combination of experience and/or education will be taken into consideration.
Develop complete knowledge of all products offered by the bars such as wines, cocktails, beers, Armagnacs, cognacs, spirits and all other beverages.
An affinity for guest service.
Excellent bartending and cocktail knowledge.
Excellent knowledge of modern and classic cocktails.
Have detailed knowledge of all menu items whether it be food or beverages.
A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays.
Ability to use the computer system for product billing, printing invoices and to close payments in the correct payment system.
Ability to organize and prioritize.
Ability to serve at all points of sale in the Food and Beverage division.
Excellent communication skills are required.
Strong attention to detail and the ability to multitask.
Excellent interpersonal skills.
TIPS Certification
Must be able to go up and down staircase as well as stoop and bend.
Must be able to lift up to 25 pounds.
Move about facility and stand for long periods of time.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Auto-ApplyBartender at Kardinal Hall
Host/hostess job in Charlottesville, VA
Job Description
Kardinal Hall in Charlottesville, VA is looking for bartenders to join our team. We are located on 722 Preston Ave. Our ideal candidate is friendly, responsible, self-driven, punctual, and engaged.
Responsibilities
Prepare alcoholic & non-alcoholic beverages
Interact with customers, take orders and serve snacks and drinks
Assess customers needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customer's identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations
Qualifications
Working experience as a bartender
Good knowledge of beer, wine and mixing cocktails
Team-focused
Positive attitude and excellent communication skills
Ability to keep the bar organized, stocked and clean
We are looking forward to receiving your application. Thank you.
Bartender
Host/hostess job in Charlottesville, VA
The Bartender's role is to prepare quality beverages and serve our guests in accordance with our quality control and service standards. The Bartender is a hospitality professional who is warm, genuine, and engaging as well as efficient and accurate to ensure an extraordinary experience for all our guests.
summary of essential functions
▪ Greets, takes and fills orders from guests or servers in accordance with timing, recipe, and service standards, which requires standing and walking behind the bar throughout the duration of shift and may include writing orders
▪ Consistently executes accurate pours
▪ Interacts with guests to ensure they feel welcomed and cared for throughout their visit. Actively seeks to build relationships and establish clientele
▪ Follows opening and closing procedures/checklists
▪ Knows the food and beverage menu, and is able to speak to the menu from memory
▪ Rings in orders into point of sale system
▪ Collects payment for food and drinks served and accurately processes payment and/or makes change using prescribed cash handling procedures
▪ Cleans and maintains an organized work area, which may require reaching, bending, stooping, lifting and working with cleaning agents
▪ Understands and practices proper safe food and beverage handling procedures in accordance with local government standards, to include proper cleaning and handling of bar glassware
▪ Cards all guests that appear to be under the legal drinking age and refuses to serve alcohol to minors
▪ Makes sure that all drinks are removed from the bar and tables by the state's legal time.
▪ Completes side-work tasks as assigned
▪ Strives to hit sales goals as assigned by the general manager
qualifications
▪ A minimum of 6 months experience in high-volume, upscale casual dining or an equivalent service environment; previous server experience highly desirable
▪ Able to stand and walk for up to 10 hours per day preferred
▪ Able to lift and carry up to 40 pounds
▪ Able to work calmly and effectively under pressure
▪ High school diploma (or equivalent) required
▪ Able to perform basic mathematical calculations
▪ Must be of legal age to prepare, serve, and ring alcoholic beverages
▪ Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
▪ Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
▪ High energy and stamina. Able to work within a fast-paced, highly mobile environment
▪ Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
▪ Able to communicate effectively in the primary language of the work location (verbal and written)
Auto-ApplyBartender
Host/hostess job in Charlottesville, VA
Job Description
Three Notch'd Charlottesville Craft Kitchen and Brewery is now hiring for Bartenders to join our team. Located in IX Art Park, we are not your typical brewpub! We operate under a unique service model that will require excellent customer service. The bartender position is vital to achieving excellent front-of-house customer service. Duties will mostly include serving alcoholic and nonalcoholic drinks for patrons and dining room guests, ring drink order(s) into Point of Sale (POS), collect money from patrons for drinks served and make change.
Benefits include:
Company Product Benefits and Discounts (Must be 21+)
Discounted Three Notch'd Swag
Paid Time off for all team members
Portable Individual Retirement Account (IRA) through Icon
Refer a family or friend and earn up to a $300 bonus
Earned Wage Access through ZayZoon
Physical Setting:
Fast casual restaurant
Availability:
Available Monday, Wednesday and/or Thursday from 3:00PM to 10:30PM
Available Saturday and Sunday 10:30AM to 4:00PM, or 4:00PM to 10:30PM
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 160 pounds.
Three Notch'd Brewing Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Fine Dining Restaurant Host
Host/hostess job in Orange, VA
Fine Dining Matre d/ Host
As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. Vintage Restaurant is seeking a professional Fine Dining Maître d' to join our restaurant team. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Evening hours beginning at 3pm with possible days. Compensation: Salary begins at $15 - $17 (commensurate with experience). Full time.
Responsibilities include but are not limited to:
Professional and gracious communication via email, phone, and in person with our guests.
Receive and record dining reservations, or respond to general inquiries, via telephone or the online reservation system. Resy.com
Table management, organizing the evening's floor plan, controlling the flow of the dining room, and constantly communicating with managers as to when tables are needed back for the next reservations.
Seat guests as needed to ensure reservation times are met and guests are treated appropriately.
Always do your best to accommodate guests' requests. Anticipate and meet the guests' needs before they are requested.
Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.
Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
Data Entry
Complete daily logbook, daily reports, and other tasks as assigned by the Food and Beverage Director
Assist the Food & Beverage Director with various tasks
Exude and instill exemplary Hospitality standards at all times
Provide engaged, friendly, and attentive customer service to all guests, inclusive of eye contact, respectful conversation, and smiling
Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.
Qualifications:
2 or more years Resort Hotel/Restaurant Host, Maître d' or serving/bartending experience preferred
This position requires open availability, efficiency, and punctuality.
Able to work unsupervised efficiently and organized
Proficiency with Microsoft Office products, Word, Excel, etc.
View all jobs at this company
Bartender (PT) - Graduate by Hilton Charlottesville
Host/hostess job in Charlottesville, VA
Schulte Companies is seeking a dynamic, service-oriented Bartender to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Ensures bar is set up with appropriate levels of liquor, juices, crushes, additives, soda, etc. Ensures that the bar, glasses and cutlery is clean and sanitized Ensures guests are of legal age to consume alcohol Prepares drink orders according to bar standards and guest preferences Presents bar bill and takes payment Ensures guests are engaged and satisfied Monitors guests for overconsumption of alcohol and takes steps as necessary Locks up and store all beverage, food and other equipment items, deposits cash drops and secures bank. Perform various other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of High School education Minimum of three (3) years in a bartending role Certification in bartending preferred Alcohol awareness certification preferred
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge of alcohol serving practices and standards Ability to communicate effectively verbally Ability to exceed expectations of guests Detail-oriented Team player
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Bartender
Host/hostess job in Harrisonburg, VA
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Opportunity for advancement
For more than twenty years, Capital Ale House has been Virginias beer authority. Our restaurants feature the best local, national, and international ales and lagers paired with regional fare that makes dining with friends and family a memorable event.
We offer weekly competitive pay, advancement opportunities, and a full-time benefits package second to none in the industry.
We are passionate about being a workplace that fits you. Whether youre looking for part-time, full-time, or a career, were the place to work. We understand whats important to you and strive to offer employment that meets your needs.
Job Summary
Communicates with all Managers operational issues concerning the quality of service, cleanliness, and efficient operations.
Communicates with all guests in a congenial manner.
Ensures the timeliness of operational deadlines and adherence to the standards of operations of the position set forth in the Bartender Training Manual
Identifies areas of need within the beverage service and bar area and corrects problems.
Communicates the companys marketing efforts to the guest.
Contributes to the overall positive morale of the operations staff.
Assists in the completion of and adherence to the staff training program of trainees in the beverage service area
Ensures the safety and security of the restaurant and its staff by adhering to the safety and security procedures of the company
Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
Ensures proper receiving and handling of all beverage service inventory and supplies
All guests and staff members must be treated with dignity and respect
Responsibilities
Adhere to all safety, sanitation, and administrative procedures.
Ability to maintain a positive and professional demeanor while working in a loud, high-volume environment.
Must be able to work in temperatures which could vary greatly from different sections of the restaurant.
Prepared to conduct weekly cleaning and maintenance duties.
Prepared and in your workplace at the scheduled time.
Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
Answer questions guests have regarding our products or services.
Comply with all state and federal law regarding serving alcohol.
Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones.
Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces.
Qualifications
All Employees are required to be available on Sundays on a rotating basis.
Must be able to move items up to 30 lbs. for distances of up to 25 feet.
Able to bend at the waist and lift items up to 50 lbs. to waist level
Able to remain standing and active for up to an 8-hour shift. This could include going up and down stairs
Benefits/Perks Full-Time
Company supplemented Health Insurance
Company supplemented Dental Insurance
$25,000 free life insurance
401K with a 3% company match
Paid vacation.
Personal time off / Sick pay
Bartender
Host/hostess job in Massanutten, VA
Massanutten Resort
Responsible for providing excellent customer service to guests including greeting, taking food and beverage orders, answering questions and providing information about the resort and surrounding areas, preparing alcoholic beverages for guests and server tickets, upholding a clean and organized service and work area, as well as any other duties assigned by management while upholding company safety and sanitation policies.
Excellent customer service and organizational skills
Excellent written and verbal communication skills
Knowledge of standard cocktails recipes and preparation
Knowledge of beer and wine pairings
Understanding of and adherence to ABC regulations and policies
Must be at least 21
Preferred
Previous serving and/or bartending experience
Typical Schedule
Days:
Schedule varies including mornings, evenings, weekends, and holidays
Hours:
Varied hours depending on business demands
Core Responsibilities
Provide excellent customer service to all guests
Fill alcoholic beverage orders for guests and server orders
Enforce ABC policies and regulations
Upsell products whenever possible
Communicate and work with team to ensure efficient task completion
Maintain an orderly and clean work area
Process payments and accurately make change using point of sale system
Ensure proper rotation of stock including beer, wine, and cocktail mixers to provide quality control on perishable goods
Other duties as assigned by management
For more information, contact us at ************ or ***********************************.
Easy ApplyFine Dining Bartender
Host/hostess job in Orange, VA
As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed
luxury experience. We are looking for someone to join our team. Our staff consists of guest service-
oriented individuals who are energetic, organized, methodical and can work both as a team player and
independently towards one goal - maximum guest satisfaction. Seeking experienced part-time and full-
time bartenders. Rate Range $20.00+ with tips for Full-time and Part-time
Qualifications include, but not limited to:
• experience in fine dining atmosphere
• vast knowledge in craft cocktails, beer and wine
• ability to multitask
• friendly, punctual, neat appearance according to Willow Grove guidelines
• available nights, weekends, and holidays
View all jobs at this company
Banquet Server (On-Call)
Host/hostess job in Charlottesville, VA
Serve food and beverages to clients at various Banquet events including coffee breaks, breakfast, lunch and dinner. Essential qualifications: At least 2 years of previous serving experience, have a polite and friendly manner. Must have a neat and clean appearance and a willingness to follow rules for sanitary food service. Ability to work efficiently to provide prompt service. Responsible for arriving to work on-time or early for scheduled shift, in all weather conditions and as called upon. Willingness to work evenings, early mornings and weekends as required. Ability to communicate in English effectively. Schedule varies, as business dictates.
WORK ENVIRONMENT:
Meeting rooms and Function spaces. Occasionally outdoors including Birdwood Golf Course and off-premise events.
ESSENTIAL JOB FUNCTIONS
Clean and set tables to be ready for customer use.
Greet clients.
Pick-up food from the Kitchen and deliver it to the appropriate place at the specified time.
Pull Banquet Event Orders for appropriate function and read thoroughly to correspond with set-up.
Check all lights and cleanliness of rooms.
Observe customers to respond if they require additional service.
Fold napkins and polish/set silverware per Banquet Event Order.
Replace food and beverages as needed.
Get an accurate head count for billing and generate consumption reports per Banquet Event Order.
Set-up and decorate buffet and break stations.
Provide consumption reports for break and bar service for appropriate billing.
Leave function space and back-of-house areas clean and neat for the following shift.
Organize equipment before, during and after function, including rental equipment.
Communicate with the Kitchen regarding food preparations, timing and special needs.
Bartend and handle cash when needed.
Assist Set-up team in room “flips” when necessary.
Contribute to overall resort team effort by completing additional duties as assigned.
FORBES TRAVEL GUIDE BASIC STANDARDS
Telephone conversation is calm and clear.
The guest is always asked permission before being placed on hold.
No telephone hold longer than 30 seconds without offering call-back.
Staff acknowledges the guest when appropriate and reasonably possible.
Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
Staff readily smiles and maintains an engaging expression.
Staff makes eye contact and keeps focus on the guest.
Staff exhibits a genuine sense of interest and concern for the guest.
Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
Cross-departmental channels of communication among staff are consistent and complete.
Staff performs the requirements of their department knowledgeably and proficiently.
Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
The guest's name is used naturally as a signal of recognition.
Staff closes interactions with polite, appropriate remarks.
All staff encountered are wearing professional, clean and well-fitted uniforms.
All staff encountered are extremely well-groomed.
Staff maintains alert posture and behaves professionally in view of the guest.
Staff does not decline any request without offering appropriate alternatives.
The service is handled without excessive delays or interruptions.
FOUR DIAMOND SERVICE EXPECTATIONS
Guests are greeted promptly and cordially.
Guests are acknowledged by Server upon arrival.
Group contact's name is used whenever appropriate.
Table is maintained properly and silverware is replenished between courses.
If ordered, wine is presented and served expertly.
Team service is used throughout the experience.
No water glass or coffee cup remains empty more than two minutes without a refill.
Food items are served to the correct guest, with ladies at the table being served first.
Food is served from the left and cleared from the right.
Beverages are served on the right.
Service is not obtrusive and Server does not interrupt guest to perform service.
Empty glasses, dishes and silverware are removed at the guests' request, if not during normal service sequence.
Server provides attentive follow-up services.
Guests are thanked and bid a pleasant farewell upon departure.
The Server is consistently cordial, professional and knowledgeable throughout the experience.
All associates exhibit a professional vocabulary that is devoid of common slang.
Guests are graciously escorted to areas when directions are requested.
All associates consistently maintain eye contact with guests.
There is evidence that all associates are empowered by management to resolve guest issues immediately.
All staff associates fulfill guest's special request(s).
All associates are appropriately attired; name tags are clearly visible.
All associates demonstrate appropriate behavior and hygiene.
Requirements
QUALIFICATIONS
At least 2 years of previous serving experience.
Polite, friendly manner.
Neat, clean appearance and willingness to follow rules for sanitary food service.
Ability to work quickly and efficiently to provide prompt service.
Responsible for arriving to work on-time or early for scheduled shift, in all weather conditions and as called upon.
Willingness to work evenings, early mornings and weekends as required.
Ability to communicate in English effectively.
Desirable:
Previous Banquet serving experience or equivalent in a 4 Diamond environment.
SAFETY RESPONSIBILITIES
All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Banquet Bartender (PT) - Graduate by Hilton Charlottesville
Host/hostess job in Charlottesville, VA
Schulte Companies is seeking a dynamic, service-oriented Banquet Bartender to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Reads and understands all particulars of banquet event orders Collect all necessary equipment, beverages, etc. to set up designated area Polish all glassware and prepare needed bar condiments Provide beverage service to guests in a professional and courteous manner After function, remove inventory and all beverage equipment to proper storage Retrieve and store bar glassware to proper storage Communicate any challenges or guest complaints Perform various other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of High School education Minimum of three (3) years in a bartending role Certification in bartending preferred Alcohol awareness certification preferred
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge of alcohol serving practices and standards Ability to communicate effectively verbally Team player Ability to exceed expectations of guests Detail-oriented
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Bartender
Host/hostess job in Nellysford, VA
Team ThreeNB is hiring for skilled and experienced bartenders. Our 10-acre property in Nellysford includes stunning outdoor scenery of the Blue Ridge Mountains, interactive guest experiences, and a team with a mission to leave their mark.
We pride ourselves on excellent customer service and providing quality products including craft beer, non-alcoholic craft beer, Ready-to-Drink craft cocktails and spirits. As a Bartender duties will mostly include serving bar patrons and dining room guests, ringing drink order(s) into Toast Point of Sale (POS), collect payment from patrons for drinks served and make change.
Why join our team? Let us tell you!
Flexible scheduling to meet your needs
Company Product Benefits and Discounts
Discounted Three Notch'd Swag
Monthly staff incentives
Training and education opportunities
Paid Time off for all team members
Portable Individual Retirement Account (IRA) through Icon
Health, Dental and Vision insurance for full-time team members
Refer a family or friend and earn up to a $300 bonus
Earned Wage Access through ZayZoon
Seeking candidates for the following shift schedules:
Monday to Friday, 10:30AM to 4:00PM; OR
Friday to Sunday, open availability; OR
Friday to Monday, 4:00PM to 11:00PM
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 160 pounds.
Three Notch'd Brewing Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Auto-ApplyBartender
Host/hostess job in Rivanna, VA
Job DescriptionOverview
History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.
This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.
Competitive compensation based on experience. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
The Bartender position is responsible for preparing and serving a selection of wine, spirits, and cocktails that appeals directly to the guests' taste.
Responsibilities
Duties include but are not limited to:
Offer customers at the bar a distinguished and pleasant service.
Offer menu items.
Monitor guests at the bar and complete guest requests to ascertain satisfaction and ensure exceptional service.
Work harmoniously and professionally with co-workers to maintain inventory, make beverages, offer food and beverage pairings.
Anticipate guest needs and respond in a proactive manner.
Serve a variety of beverages and have excellent knowledge of the beverage menu.
Perform all opening and closing tasks at the bar.
Set-up tables as per required standards.
Present beverage and food menus and offer clients suggestions.
Remove and stock all tableware, silverware, glassware, beverages and food.
Bring plates to clients, clean up and reset tables.
Tidy up and clean bar area during service hours.
Ensure all details of service are delivered to perfection and that each client is given the best quality service.
Ensure bar is always properly stocked.
Welcome guests with a warm, courteous demeanor by making eye contact with a smile and proper presentation.
Immediately report all incidents or atypical situations to the supervisor.
Ensure client satisfaction and take ownership of any problem that may arise, advise supervisors afterwards.
Perform other duties as assigned.
Qualifications
Minimum of a high school diploma (or equivalent) and 2 years of bartending experience in a luxury restaurant/hotel environment. However, a combination of experience and/or education will be taken into consideration.
Develop complete knowledge of all products offered by the bars such as wines, cocktails, beers, Armagnacs, cognacs, spirits and all other beverages.
An affinity for guest service.
Excellent bartending and cocktail knowledge.
Excellent knowledge of modern and classic cocktails.
Have detailed knowledge of all menu items whether it be food or beverages.
A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays.
Ability to use the computer system for product billing, printing invoices and to close payments in the correct payment system.
Ability to organize and prioritize.
Ability to serve at all points of sale in the Food and Beverage division.
Excellent communication skills are required.
Strong attention to detail and the ability to multitask.
Excellent interpersonal skills.
TIPS Certification
Must be able to go up and down staircase as well as stoop and bend.
Must be able to lift up to 25 pounds.
Move about facility and stand for long periods of time.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
Banquet Server (On-Call)
Host/hostess job in Charlottesville, VA
Description:
Serve food and beverages to clients at various Banquet events including coffee breaks, breakfast, lunch and dinner. Essential qualifications: At least 2 years of previous serving experience, have a polite and friendly manner. Must have a neat and clean appearance and a willingness to follow rules for sanitary food service. Ability to work efficiently to provide prompt service. Responsible for arriving to work on-time or early for scheduled shift, in all weather conditions and as called upon. Willingness to work evenings, early mornings and weekends as required. Ability to communicate in English effectively. Schedule varies, as business dictates.
WORK ENVIRONMENT:
Meeting rooms and Function spaces. Occasionally outdoors including Birdwood Golf Course and off-premise events.
ESSENTIAL JOB FUNCTIONS
Clean and set tables to be ready for customer use.
Greet clients.
Pick-up food from the Kitchen and deliver it to the appropriate place at the specified time.
Pull Banquet Event Orders for appropriate function and read thoroughly to correspond with set-up.
Check all lights and cleanliness of rooms.
Observe customers to respond if they require additional service.
Fold napkins and polish/set silverware per Banquet Event Order.
Replace food and beverages as needed.
Get an accurate head count for billing and generate consumption reports per Banquet Event Order.
Set-up and decorate buffet and break stations.
Provide consumption reports for break and bar service for appropriate billing.
Leave function space and back-of-house areas clean and neat for the following shift.
Organize equipment before, during and after function, including rental equipment.
Communicate with the Kitchen regarding food preparations, timing and special needs.
Bartend and handle cash when needed.
Assist Set-up team in room “flips” when necessary.
Contribute to overall resort team effort by completing additional duties as assigned.
FORBES TRAVEL GUIDE BASIC STANDARDS
Telephone conversation is calm and clear.
The guest is always asked permission before being placed on hold.
No telephone hold longer than 30 seconds without offering call-back.
Staff acknowledges the guest when appropriate and reasonably possible.
Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
Staff readily smiles and maintains an engaging expression.
Staff makes eye contact and keeps focus on the guest.
Staff exhibits a genuine sense of interest and concern for the guest.
Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
Cross-departmental channels of communication among staff are consistent and complete.
Staff performs the requirements of their department knowledgeably and proficiently.
Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
The guest's name is used naturally as a signal of recognition.
Staff closes interactions with polite, appropriate remarks.
All staff encountered are wearing professional, clean and well-fitted uniforms.
All staff encountered are extremely well-groomed.
Staff maintains alert posture and behaves professionally in view of the guest.
Staff does not decline any request without offering appropriate alternatives.
The service is handled without excessive delays or interruptions.
FOUR DIAMOND SERVICE EXPECTATIONS
Guests are greeted promptly and cordially.
Guests are acknowledged by Server upon arrival.
Group contact's name is used whenever appropriate.
Table is maintained properly and silverware is replenished between courses.
If ordered, wine is presented and served expertly.
Team service is used throughout the experience.
No water glass or coffee cup remains empty more than two minutes without a refill.
Food items are served to the correct guest, with ladies at the table being served first.
Food is served from the left and cleared from the right.
Beverages are served on the right.
Service is not obtrusive and Server does not interrupt guest to perform service.
Empty glasses, dishes and silverware are removed at the guests' request, if not during normal service sequence.
Server provides attentive follow-up services.
Guests are thanked and bid a pleasant farewell upon departure.
The Server is consistently cordial, professional and knowledgeable throughout the experience.
All associates exhibit a professional vocabulary that is devoid of common slang.
Guests are graciously escorted to areas when directions are requested.
All associates consistently maintain eye contact with guests.
There is evidence that all associates are empowered by management to resolve guest issues immediately.
All staff associates fulfill guest's special request(s).
All associates are appropriately attired; name tags are clearly visible.
All associates demonstrate appropriate behavior and hygiene.
Requirements:
QUALIFICATIONS
At least 2 years of previous serving experience.
Polite, friendly manner.
Neat, clean appearance and willingness to follow rules for sanitary food service.
Ability to work quickly and efficiently to provide prompt service.
Responsible for arriving to work on-time or early for scheduled shift, in all weather conditions and as called upon.
Willingness to work evenings, early mornings and weekends as required.
Ability to communicate in English effectively.
Desirable:
Previous Banquet serving experience or equivalent in a 4 Diamond environment.
SAFETY RESPONSIBILITIES
All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.