Information technology internship jobs in Bayamn, PR

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: * Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. * Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. * Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. * Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: * Customer Support & Issue Resolution: * Answer inbound calls from the IVR system and assist merchants with their inquiries. * Provide support to new and existing customers experiencing processing issues. * Troubleshoot (entry-level) technical issues remotely and onsite as needed. * Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. * Technical & Financial Assistance: * Assist merchants with account setup, financial inquiries, and bank account reconciliations. * Guide customers in understanding and using the platform effectively. * Maintain accurate records of merchant interactions and follow up on outstanding issues. * Operational Efficiency & Organization: * Organize and prioritize multiple work assignments while maintaining accuracy. * Adapt to evolving business needs and workflows efficiently. * Ensure compliance with security protocols to safeguard merchant transactions. * Perform other related duties as assigned. Qualifications: * Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. * Some relevant experience in computer technical support (onsite technician experience is a plus). * Background in customer service and/or a call center environment. * Bilingual proficiency in English and Spanish (both written and verbal communication skills required). * Strong organizational and time management skills. * Effective problem-solving and analytical thinking abilities. * Self-motivated, detail-oriented, and team player with strong interpersonal skills. * Adaptability, flexibility, and resourcefulness to handle shifting demands. * Outgoing personality with the ability to work with diverse individuals and businesses. * Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: * On site: 8-hour shift. * Extensive desk-based work, including prolonged periods of computer use and administrative tasks. * Frequent interaction with merchants, venders, sales representatives and internal teams. Travel * NA Job Classification * Non- Exempt Equality: At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space. Key Responsibilities * Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. * Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues. * Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications. * Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary. * Assist with system maintenance tasks and software installations as required. * Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides. * Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement. * Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes. What we need to see from you Profile Requirements * Bachelor's degree in Information Technology or related field. * Previous experience in a helpdesk or technical support role, providing on-site or remote assistance. * Proficient in operating systems (Windows, mac OS, Linux) and resolving hardware difficulties. Required Skills * Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems. * Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar). * Superb communication skills, with the ability to explain technical issues to non-technical users. * Strong problem-solving skills and the ability to manage multiple tasks simultaneously. * Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests. * English Level: B2+ Preferred Skills * Experience with ITIL frameworks and standard processes for incident management. * Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop). * Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. Benefits * A unique culture with corporate values that promote a grateful and supportive work environment. * Opportunity to develop your potential in a personalized manner according to your goals within the role. * Economic incentive program for employee referrals for active positions. * Recreational spaces, celebrations, and activities for your physical and mental health. At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Disclaimer: This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available. Job Function Software & Cloud

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. **_Job Summary_** We are seeking a highly skilled Technical Lead with deep expertise in Java Spring Boot, API & Microservices architecture, cloud-native development (GKE/Kubernetes), integration patterns, event-driven systems, and modern identity management. The ideal candidate will be a hands-on engineer who can lead design and delivery of scalable platforms while driving enterprise and industry standards, ensuring security and compliance, and mentoring engineering teams. In addition, experience with PLC (Programmable Logic Controllers) and integrating industrial/operational technology with enterprise systems is highly valued, as it enables bridging IT and OT environments in a secure and scalable way. **_Responsibilities_** + Technical Leadership + Lead a team of engineers in designing, building, and deploying scalable enterprise applications. + Define and enforce enterprise architecture patterns, industry standards, and compliance requirements. + Partner with product managers and architects to translate business requirements into technical solutions. + Full Stack Engineering + Design and develop backend services using Java, Spring Boot, and Microservices architecture. + Develop RESTful and GraphQL APIs with strong security, scalability, and observability principles. + Contribute to front-end integration (React/Angular or equivalent) as needed. + Cloud & Platform Engineering + Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE) and other cloud-native services. + Implement containerized solutions, automated pipelines, and GitOps principles for deployment and scaling. + Integration & Event-Driven Architecture + Design and implement integration patterns with third-party APIs, enterprise systems, and OT environments. + Build event-driven and asynchronous solutions leveraging Kafka, Pub/Sub, or equivalent. + Ensure solutions are secure, resilient, and support high availability. + Identity & Security + Implement and manage authentication and authorization using Okta (OAuth 2.0, OIDC, SAML, MFA, RBAC). + Drive best practices for application security, compliance, and enterprise identity standards. + Mentorship & Collaboration + Mentor engineers, conduct code reviews, and promote a culture of learning and innovation. + Drive cross-team collaboration with QA, DevOps, and Product teams to ensure smooth delivery. **_Qualifications_** + 8+ years of hands-on software engineering experience, including 2+ years in a Tech Lead role preferred. + Strong experience with Java, Spring Boot, Microservices, RESTful APIs preferred. + Hands-on experience deploying applications on Kubernetes preferred (preferably GKE). + Strong knowledge of enterprise standards, architecture patterns, and compliance frameworks preferred. + Solid understanding of integration design patterns and working with external APIs preferred. + Experience with event-driven architecture preferred (Kafka, Pub/Sub, or similar). + Expertise in identity and access management using Okta preferred (authentication, authorization, SSO). + Knowledge of database technologies preferred (SQL/NoSQL). + Strong problem-solving, system design, and architecture skills preferred. + Experience with front-end frameworks preferred (React, Angular, or Vue). + Familiarity with CI/CD pipelines and DevSecOps practices preferred. + Exposure to observability tools preferred (Prometheus, Grafana, ELK, Splunk). + Knowledge of PLC preferred (Programmable Logic Controllers) and integration with enterprise/industrial systems. + Experience in regulated industries preferred (Healthcare, Pharma, Finance, Manufacturing) . **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $123,400 - $176,300 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/08/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Are you looking to join a fast-paced team at the forefront of the tech services industry? Xtillion is a high-growth technology services firm based in San Juan, PR. The company seeks to capitalize on the booming Big Data and AI markets by helping enterprise clients optimize and secure their data infrastructure and turn data into a strategic advantage through next-gen analytics and AI tools. The company has an aggressive growth strategy, looking to expand across various industries within the United States. Xtillion is committed to attracting, developing, and retaining exceptional talent by offering a unique opportunity for growth for suitable candidates. Software Engineering Intern | Internship Program As a Software Engineering Intern, you will participate in an immersive training program designed to help you develop foundational skills in next-generation data analytics and data engineering. Throughout your Summer 2026 internship, you'll gain hands-on experience by working on real projects, either supporting one of our esteemed clients or contributing to internal initiatives. This unique blend of training and practical work will give you valuable exposure to the software engineering industry and help you build the skills needed for a successful career. Responsibilities include: Begin your summer with our two-week Software Engineering Boot Camp, where you'll learn essential technical skills in data engineering and analytics. Collaborate with clients and team members to understand business needs and translate them into technical specifications. Contribute to various phases of the software development lifecycle, including requirements gathering, analysis, coding, testing, and deployment. Help test and debug applications to ensure quality and reliability. Support the troubleshooting and resolution of technical issues as needed. Document software designs, functionalities, and processes for team reference. What we are looking for: General Pursuing a Bachelor's degree in Computer Science, Software Engineering, or a related field. Graduating in December 2026 or May/June 2027 Fully bilingual in English and Spanish with excellent communication skills. A positive, proactive attitude with excellent organizational skills. Motivated and eager to learn, adapt, and grow within a dynamic environment. Strong problem-solving abilities and a desire to learn new technologies. Excellent problem-solving skills and the ability to work independently as well as part of a team. A passion for learning and staying updated with the latest technologies and industry trends. Technical Basic understanding of software development principles, algorithms, and data structures Proficiency in at least one programming language (e.g., Java, C++, Python). Familiarity with software development methodologies, such as Agile or Scrum, is a plus. Experience or coursework in databases, SQL, or database management systems is a bonus. Join our company and be part of a dynamic team that delivers cutting-edge software solutions to our valued clients. Apply now to embark on an exciting journey as an Software Engineering Intern, contributing to the success of our clients and making an impact in the world of technology. To learn more, please check out our website: ************************ We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off and 401(k) plan. Xtillion is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Propel is based solely on a person's merit and qualifications.

We are seeking an IT Tech Analyst with a strong technical background and problem-solving skills to support, maintain, and enhance our IT infrastructure and applications. This role will involve working with various technologies to ensure optimal system performance, security, and user support. The ideal candidate will be passionate about technology, eager to learn, and capable of adapting to new tools and methodologies. Responsibilities: Provide technical support and troubleshooting for IT systems, applications, and networks. Monitor system performance, identify issues, and implement solutions to maintain high availability and efficiency. Collaborate with development teams to deploy, maintain, and enhance software applications. Assist in managing cloud-based solutions and on-premises IT infrastructure. Ensure IT security compliance by implementing and maintaining security protocols and best practices. Document technical processes, configurations, and troubleshooting guides for future reference. Analyze business needs and recommend IT solutions to optimize workflows and improve productivity. Participate in system upgrades, migrations, and integration projects. Work closely with cross-functional teams to support IT initiatives and drive innovation. Stay updated with emerging technologies and industry best practices. Qualifications and Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Fully bilingual (English & Spanish) or native English speaker. 3+ years of experience in IT support, system administration, or a related technical role. Strong knowledge of operating systems (Windows, Linux, mac OS) and troubleshooting techniques. Experience with cloud platforms, preferably Azure (Azure Virtual Machines, Azure Active Directory, Azure Functions). Understanding of networking principles (TCP/IP, VPNs, firewalls, DNS, DHCP). Familiarity with IT security protocols, endpoint protection, and compliance standards. Experience with IT service management (ITSM) tools and ticketing systems. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and efficiently under minimal supervision. Knowledge of scripting languages (PowerShell, Python, or Bash) is a plus. Experience with IT automation, monitoring tools, and CI/CD pipelines is a plus. Prior experience in financial or banking IT environments is a plus.

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

At TOTE Group, we take pride in our valued position as an industry leader in maritime shipping, shipbuilding and management, and terminal operations. We are dedicated to serving our customers by seamlessly connecting our ship services and technical solutions with our environmentally sustainable maritime vessels and world-class terminal operations. We consist of independently operated companies spanning four business lines: Maritime, Terminals, Services and Logistics. These businesses uphold our shared values of Safety, Commitment, and Integrity, leading us to consistently provide reliable and superior service to our customers and the communities we serve and operation within. For more information about TOTE, please visit us at www.totegroup.com. Follow @TOTE on LinkedIn. Job Description Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the maritime and logistics industry. This is a reality for participants in the TOTE Internship (Development) Program. TOTE Development Program Internship Description: As a TOTE intern, you will participate in a paid summer internship program working on meaningful assignments that have a real impact on our business nationwide. TOTE offers you an opportunity to work in a variety of fields based on your degree type. This internship is 10-weeks in length but can be shorter in duration for maritime academy co-op specific programs within the TOTE Services Business Unit. TOTE's company structure offers you an opportunity for a variety of potential work experiences that are aligned to a variety of functional areas, including those listed below. Interns will be placed in assignments based on business needs and skill set. Operations Logistics Finance Safety Commercial Sales Customer Service Excellence TOTE strongly considers high performing interns as candidates for their TOTE Development Program (TDP) after they graduate. TDP is a rotational program with rotations conducted in a variety of functional areas within the business. The goal of the program is to develop TOTE's future leaders, provide exposure across the business on a national scale, and forums for skill and professional development. Minimum Qualifications: Currently pursuing a degree in: Supply Chain Management, Logistics, Industrial Engineering, Business Analytics and/or Sales and Marketing (other related majors will be considered) Expected graduation date between Dec 2026 - Dec 2027. Demonstrated leadership skills (i.e., extracurricular activities or projects). Prior work experience (including prior internship or volunteer work). Mobility is a key requirement as a pipeline internship to our TOTE Development Program. Preferred Qualifications: Ability to work in a fast-paced environment and conduct tasks with minimal supervision Excellent interpersonal skills Strong analytical and problem-solving skills Ability to adapt to changes in timelines and manage ambiguity Excellent verbal and written communication skills Willingness to travel This position is limited to persons with indefinite right to work in the United States Pass a drug screen and background investigation How to apply: Submit your resume and your letter of intent. Your letter of intent should include: Why you are interested in an internship at TOTE; What your goals are for an internship; Other information that demonstrates your interest, capabilities, and skills; and Location of interest Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit and use hands to operate computer controls, calculators, and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms, and perform duties at a marine terminal or aboard a commercial vessel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision to review reports and the ability to adjust focus to computer terminal. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity: TOTE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. TOTE is a drug

Country: United States of America Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX. Pratt & Whitney is working to once again transform the future of flight-designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do Pratt & Whitney Controls & Diagnostic Systems (CDS) is a dynamic engineering organization focused on the development and certification of military and commercial gas turbine engine control and diagnostic systems. CDS is responsible for all aspects of Pratt & Whitney engine control and diagnostic system development and support, including requirements analysis & definition, system & software architecture, algorithm design, product software design, verification & validation and engine and flight test support. The CDS organization is seeking a highly motivated, team oriented, and results driven Intern students to join our world-class organization. Responsible for designing, developing, and implementing solutions to control dynamic mechanical, power, and electric systems. Decompose system level and customer interface requirements into software or systems requirements and designs. Conduct iterative prototype testing and reviews of requirements and designs. Perform software verification including regression analysis, test case development, test script development and evaluation of results. English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English. Qualifications You Must Have Enrolled in a degree program in Computer Science, Mechanical, Aerospace, Computer, Software or Electrical Engineering. Minimum GPA of 3.0 Qualifications We Prefer Basic understanding of gas turbine jet engine operation and sub-systems. Programming experience in C++, MATLAB, Java, or Phyton. Experience with modeling tools for complex systems (NPSS, Dymola, Simulink). Ability to execute in a multidiscipline working environment. Learn More & Apply Now! CDS develops complex, cyber-resilient control systems and software for commercial and military engines including power and thermal management Systems and auxiliary power units. CDS also develops advanced diagnostic & health management systems to monitor our products, forecast events and help facilitate MRO operations. With growing emphasis on sustainability, CDS is on the forefront of system development for hybrid and electric propulsion. This position is classified as hybrid. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA. Responsibilities: Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise. Manages one or more cross-functional projects of medium to high complexity. Designs and creates software; analyse, design, test, develop and maintain database applications. Develop and maintain applications using the .NET environment. Work with programming languages such as C# (primarily), Visual Basic, and C++. Manage and manipulate databases using tools like SQL Management. Develop web applications using technologies like Blazor, HTML, CSS, JavaScript, and Angular. Create and maintain APIs, especially following the CRUD and REST API concepts. Test applications in QA environments to ensure proper functionality. Learn and quickly adapt to new technologies and tools as required by the project. Qualifications: Bachelor's degree in Computer Science, Programming or related field. Experience in with programming languages such as C# (primarily), Visual Basic, and C++. Being self-taught with the ability to learn quickly. Effective communication skills and teamwork. Results-oriented and problem-solving mindset. Availability to work all shifts, weekends and Holidays. Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive