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Help Desk Technician
Cipriani 3.9
Information technology professional job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES:
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS:
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 4d ago
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Help Desk Associate
Wakefern Food Corp 4.5
Information technology professional job in Edison, NJ
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , and Gourmet Garage banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
The Service Center Agent Trainee is responsible for delivering the precise assistance and insight needed by their customer to meet today's business challenges. The associate is responsible for monitoring, initial problem determination, first line corrective action and tracking of the problem until resolution. The Service Center Agent Trainee performs corrective action on any failing processes when necessary.
Essential Job Functions
:
The Service Center Agent Trainee is responsible for 1st level troubleshooting as well as escalation to ensure its resolution. The associate maintains, creates, and updates operational procedures and schedules. The associate will be accountable for their productivity as required by the position. Responsibilities will include but not be limited to the following:
Provide general assistance and support to customers and other team members as necessary
Log and document all problems/Services along with action and resolution
Monitor open problems daily to ensure they are appropriately addressed, including escalation to other departments or Vendor Services
Dispatch correct vendors to correct problems
Escalation of problems as stated in procedures to management, Tech departments, vendors, etc.
Responsible for placing open problems on turnover and/or Vendor Services folders
Work closely with Vendors on problems when needed
Adherence to performance management standards
Assistance with gathering data for creation of departmental reports
Attend staff meetings as required pertaining to the Service Center
Monitors system status observing video logs and E-mail
Enters basic coding for job scheduling/restart for all platforms
Performs change management functions as required
Supports storage media processing as required
Communicates/Escalates issues with Associates/Vendors/Stores
Performs duties as assigned by supervisor
Complete HIPAA training successfully
Adherence to Company and Departmental policies and standards
Participate in projects pertaining to the position
Ongoing: Increase knowledge of computing technologies, platforms, operating systems and applications; PC application and systems, communication protocols and techniques; and Local Area Network (LAN) operating systems, applications and environments. Stay current on industry trends and technologies
Minimum Requirements
:
Overtime required (volunteer, mandatory, and standby as needed)
6 months - 1 year experience in the Service Center
Excellent written and verbal communication skills
POS Certification required
Flexibility regarding work schedule which includes weekends, holidays, and off hours
Participate and work well in a team environment
Ability to take initiative with a strong desire to learn
Must have strong organizational skills
Strong problem solving skills
PC knowledgeable
Important Disclaimer Notice:
This is intended to set forth the general nature and essential duties and responsibilities of the work performed by associates for this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates to do this job. Associates may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes. This document describes the position currently available and is not an employment contract.
$34k-58k yearly est. 1d ago
Senior Manager, Technology Change Risk Oversight
Capital One 4.7
Information technology professional job in New York, NY
Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk.
Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.
Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.
As the Senior Manager, Technology Change Risk Oversightyou will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, controls, and capabilities, including but not limited to material and high risk technology changes. You will provide subject matter expertise, oversight, and effective challenge of key Technology areas such as cloud services, enterprise architecture, cloud migrations, and overall technology deployments. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities.
Finally, as a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the company. The demands and high-visibility nature of this position requires an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately.
Essential Functions (Responsibilities):
Provide technical leadership in assessing the practices of designing, developing, testing and implementing cloud native solutions to crucial business problems through thoughtful use of industry best practices and Capital One policy.
Evaluate proposed and approved cloud technical solutions for automation, resiliency, performance, scalability, and security including appropriate tradeoffs, risks and opportunities
Evaluate/assess complex technological and business environment migrations to the cloud and integrated end-to-end solution options
Build and maintain relationships with technical leaders, business owners, engineers and other stakeholders to understand and evaluate implementation plans, business priorities and technical solutions to ensure risk are well communicated and understood by the key stakeholders
Keep up-to-date on cutting edge technology, standards, protocols and tools in areas relevant to the rapidly changing environment at Capital One, specifically cloud native architecture, serverless, and emerging AWS services
Demonstrate strong analytical, problem-solving, and decision-making skills
Communicate and drive highly complex technology solutions to broad audiences including executives, business leaders, product managers, legal experts, security specialists and software engineers
Define, structure and plan work independently
Perform independent risk assessment of our cloud environment focusing on architecture, engineering, networking, governance.
Provide expertise and advice regarding the effectiveness of device configurations, IT architecture, or IT engineering solutions
Consult with risk owners on the design and implementation or adjustment of mitigating controls associated with emerging technologies
Draft and publish independent reports for risk owners, senior management, and other stakeholders regarding risks associated with new or emerging technologies
Basic Qualifications:
Bachelor's Degree or military experience
At least 6 years of experience managing, consulting, auditing, or working in the fields of information security or informationtechnology
At least 3 years experience with Public Cloud implementations
Preferred Qualifications:
Master's Degree in Computer Science or in an Engineering discipline
Professional certification (AWS Certified Solutions Architect, AWS Certified Security Speciality, AWS SysOps Administrator, or Certified Information Systems Security Professional (CISSP))
Experience with Information Security at the policy, architecture or implementation level
Ability to communicate clearly and to interact effectively at all levels of the organization, and to influence as warranted and appropriate to drive to consensus
Experience with identifying and communicating key risks related to cloud native implementations and architectures
Experience drafting reports or analytic assessments for senior management
Experience with analysis of emerging threats and reports that describe the implications of threat(s) and opportunities to executives or senior decision-makers
Passion and expertise in cybersecurity and technology risk, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions
Ability to manage multiple high-visibility and high-impact projects while maintaining superior results
Execution oriented and a self-motivator
Experience with threat modeling frameworks (STRIDE, OWASP Top 10, MITRE ATT&CK)
Familiarity with controls and control frameworks ( NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT.)
Ability to work independently and in a team, taking a lead role on projects when necessary
Prior experience working in financial services or other highly-regulated sectors
Experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud)
Experience with OpenStack
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $229,900 - $262,400 for Sr Manager, Cyber TechnicalRichmond, VA: $209,000 - $238,500 for Sr Manager, Cyber TechnicalNew York, NY: $250,800 - $286,200 for Sr Manager, Cyber TechnicalRiverwoods, IL: $209,000 - $238,500 for Sr Manager, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$250.8k-286.2k yearly 1d ago
Customer Experience Analyst
Uniqlo 4.1
Information technology professional job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
$92k-97k yearly 22h ago
Desktop Support Specialist
Teceze
Information technology professional job in New York, NY
Hi,
🚀 New Opportunity - Desktop Support Specialist🚀
We're working with a leading global tech organization that is looking for an experienced Desktop Support Engineer to join their team in Midtown, Manhattan, NY.
Job Title: Desktop Support Specialist
Location : Midtown, Manhattan, NY
Overview
We are looking for a dedicated and proactive Desktop Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals.
Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments.
Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti.
Diagnose and resolve hardware, software, and network connectivity issues efficiently.
Support Active Directory, user account management, and access permissions.
Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations.
Assist in system imaging, migration, and data backup/recovery.
Provide support for mobile devices and MDM platforms such as Microsoft Intune.
Collaborate with other IT teams to escalate and resolve advanced technical issues.
Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools.
Manage IT assets and ensure inventory accuracy and compliance with company standards.
Technical Skills
Desktop and Deskside Support
Windows OS, mac OS, and Microsoft Office Suite
SCCM / Intune / Ivanti
Active Directory, DHCP, DNS, and VPN
Mobile Device Management (MDM)
ServiceNow / Help Desk Systems
Troubleshooting and Root Cause Analysis
Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers)
Backup and Data Recovery Solutions
Software Installation & Operational Testing
Qualifications & Skills
2 years of experience in desktop or IT support roles.
Strong troubleshooting and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
Why Apply?
This is a fantastic chance to work on a high-profile project in Midtown, Manhattan, NY.
$43k-63k yearly est. 22h ago
Senior Technical Manager (Swine - Animal Health)
Merck Gruppe-MSD Sharp & Dohme
Information technology professional job in Rahway, NJ
The position will deploy the technical and marketing strategy for swine business in Vietnam. The role will be leading all technical strategy planning and technical implementation. The role provides technical planning and technical execution to sales team and customers.
Primary Accountabilities
Develop long term technical strategy to align regional and global swine team.
Develop and execute the annual technical plan to support Key account & commercial team to achieve the annual business target.
Design and develop the technical training program to improve the technical skill of commercial team.
Building the KOLs network to enhance the technical service to bring excellence technical service to customers. Liaise between company and KOLs/university professors on industry issues.
Contribute and speak at key industry technical and commercial meetings.
Work with marketing on technical information and the development of support material for Animal Health products used in the swine industry.
Provide input to the research and development for future new product development and implementation into the swine industry.
Develops and presents new product information and training to sales force (KAM and Technical sales teams) and key customers.
Manage the technical and device team
Skills, Knowledge, Experience & Qualifications Experience and Education
Education background: Doctor of Veterinary Medicine or Degree in Veterinary Science
MBA/Master Degree is highly preferred
Strong background in Animal production and animal health.
Good communication skill in English and Vietnamese.
10 years experiences in AH industry, more than 5 years working in swine farm.
Knowledge, skills, and abilities
Knowledge of swine diseases and its impacting to the swine production.
Knowledge of commercial swine production systems as it relates to vaccines and vaccination programs, swine management, MFAs, and nutrition.
Need to be adaptable and able to work to multiple and often tight deadlines.
Work closely in a strong team environment, while there is a requirement that candidates are able to work independently, drawing on their own resources and motivation to achieve what is required.
Competent in written and spoken English language.
Strong verbal and written communication skills, and a demonstrated ability to work in a team environment.
Strong leadership, mentoring, and team development abilities.
We offer relocation support for this role. The successful candidate will be located in Vietnam
Required Skills
Adaptability
Agile Methodology
Animal Health Sales
Business
Consulting
Creative Campaign Development
Global Team Collaboration
Go-to-Market Strategies
Interpersonal Communication
Interpersonal Relationships
Managing Distribution Channels
Marketing Budget Management
Marketing Data Analysis
Marketing Strategies
Marketing Strategy Implementation
Market Research
Market Strategy
Pricing Strategies
Product Lifecycle Management (PLM)
Project Management
Strategic Planning
Strategic Thinking
Team Management
Technical Solution Development
+5 more
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
Hybrid
#J-18808-Ljbffr
$104k-142k yearly est. 2d ago
Freelance Contracting for IT Techs, designers and Online Tech Services
Advanceqt.com
Information technology professional job in New York, NY
Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work.
We provide a platform and you work for various clients.
$50k-86k yearly est. 22d ago
Desktop Support Specialist
Oakridge Staffing
Information technology professional job in New York, NY
Luxury brands corporation is looking for an Junior Desktop Support Specialist for their Midtown NYC HQ.
Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
Ensure master inventory is updated with any changes
Participate in various retail and corporate IT projects i.e., Rollouts / Updates
Keep up to date with technological developments related to the industry.
Understanding of MS Office Suite/0365/Active Directory troubleshooting.
Schedule Dell/HP engineers to conduct repairs & maintenance updates.
Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
Strong written & verbal communication skills to properly collaborate with technical teams and business community.
Strong organizational skills
Basic network understanding of office and boutique environment
$43k-63k yearly est. 1d ago
IT Service Manager (Retail)
Synergy Interactive
Information technology professional job in Berkeley Heights, NJ
IT Service Manager
The IT Service Manager is responsible for ensuring high levels of customer satisfaction through the effective delivery and continuous improvement of managed IT services. This role partners closely with senior IT leadership and business stakeholders to align technology services with organizational strategy, while leading service delivery teams, managing risk, and driving operational excellence.
Key Responsibilities
Own overall service delivery accountability and ensure exceptional customer experience across managed IT services
Partner with senior IT executives and leadership to help shape and execute IT strategy and long-term technology direction
Engage with business and executive stakeholders to align IT services with strategic business objectives and initiatives
Lead, coach, and manage service delivery, support, and engineering teams to ensure consistent and reliable outcomes
Conduct regular service reviews and business status meetings to understand short- and long-term client needs
Develop, present, and execute annual technology roadmaps, operating plans, budgets, and performance reporting
Identify and communicate risks related to compliance, cybersecurity, network security, and regulatory requirements
Proactively identify opportunities to leverage technology to improve operational efficiency and business processes
Act as a customer advocate by managing expectations, escalating issues appropriately, and driving service improvements
Provide technical leadership and guidance to resolve complex issues and support incident and problem management
Educate stakeholders on relevant technology trends and industry best practices
Oversee multiple concurrent initiatives and ensure projects are delivered on time and within scope
Manage vendor relationships, including contract negotiation, performance oversight, and service accountability
Ensure strong governance through adherence to ITIL, Agile, and project management best practices
Collaborate effectively with cross-functional partners including Legal, Risk, Operations, Compliance, and Internal Audit
Maintain clear, professional communication across all internal and external interactions
Personal Attributes
Structured, analytical problem solver with strong communication and decision-making skills
Proactive, self-motivated, and accountable, with a strong sense of ownership
Able to prioritize effectively in high-pressure and fast-paced environments
Flexible with work hours as required to support critical initiatives and service delivery needs
Willingness to travel regionally and internationally for service delivery or governance meetings
Required Skills & Qualifications
Prior experience in a Managed Services Provider (MSP) or IT consulting environment
Strong technical foundation combined with sound business judgment and leadership capability
Experience managing large-scale production support engagements across application and infrastructure environments
Demonstrated experience with major incident management and service recovery
Proven ability to manage complex application portfolios and enterprise technology stacks
Strong project management experience, including budgeting, resource planning, and execution
Excellent organizational skills with exceptional attention to detail
Ability to manage and coordinate multiple priorities simultaneously
Proven ability to create and maintain clear documentation, policies, processes, and procedures
Broad operational IT experience, preferably within a public or highly regulated company
Comfortable operating in fast-paced, technology-driven environments
Data-driven mindset with a focus on metrics, continuous improvement, and outcomes
Experience
10+ years of relevant experience in enterprise application, infrastructure, and/or multi-cloud environments preferred
Education
Bachelor's degree required (Computer Science, Engineering, or a related technical field preferred)
$102k-138k yearly est. 1d ago
Information Technology Intern
Pacira Biosciences, Inc. 4.7
Information technology professional job in Parsippany-Troy Hills, NJ
At Pacira, innovation meets purpose.
Pacira BioSciences, Inc. is a pioneer in non-opioid pain management and regenerative health solutions. Today, we're building on that legacy with next-generation innovations for chronic, postsurgical, and musculoskeletal pain. Our culture is built on collaboration, innovation, and a shared commitment to helping patients recover faster. We are redefining what's possible in pain management-and we can't do it without talented people like you.
Why Join Us?
At Pacira, every career is more than a job. Our mission drives us, and every day, we challenge ourselves to achieve the extraordinary. Integrity is at the core of who we are. We value diverse perspectives and the collective strength of a unified team. Join the team in
making better possible
for patients everywhere.
Internship Position: InformationTechnology Intern
Duration: 9 weeks
Compensation: $20 per hour, 30 - 35 hours per week
Position Summary: We are seeking a talented and motivated intern to join our InformationTechnology team. The Intern will assist with various data & analytics areas such as analyzing and reporting data related to revenue, sales, and other areas. This is a great opportunity for a college student to gain hands-on experience and contribute to Pacira's success.
Key Responsibilities:
Querying data within our Enterprise Data Warehouse, using SQL
Analyzing and testing data, using MS-Power Query
Reporting data and insights, using MS-Power BI
Creating and presenting executive dashboards, using MS-Power BI and MS-PowerPoint, assisted by MS-Copilot AI
Collaborate with team members to achieve department goals.
Attend meetings and provide input on departmental initiatives.
Present final project(s) to key stakeholders within department
In addition to project work, the intern will have the opportunity to participate in lunch and learn activities, trainings and interactions with senior leadership
Qualifications:
Currently enrolled in a college or university program as a full-time rising Junior or Senior.
Majoring in InformationTechnology, Computer Science, Mathematics, Data Science
Maintain a cumulative minimum GPA of 3.0/4.0
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Benefits:
Hands-on experience in a corporate environment.
Mentorship from experienced professionals.
Networking opportunities with industry leaders.
Application Deadline:
January 30, 2026
Start Date:
June 8, 2026
Note: This is a paid internship, and the intern must commit to a full-time schedule for the duration of the program.
$20 hourly 1d ago
Human Resources Information System Specialist
LHH 4.3
Information technology professional job in Passaic, NJ
About the Role
We're looking for an HR Systems Specialist to keep our client's HR tech running smoothly and their data accurate. You'll handle Tier 2 HRIS support, manage leave processes, and own day-to-day system administration across platforms like HRIS, ATS, and LMS. This role is all about precision, problem-solving, and partnering on projects that make HR better.
What You'll Do
System Support & Administration
Resolve Tier 2 HR system issues (data fixes, access problems).
Manage user access, permissions, and training assignments.
Keep data clean with audits and lifecycle updates (hires, transfers, exits).
Deliver HR reporting for headcount, turnover, compliance, and dashboards.
Process Optimization
Streamline workflows and improve system efficiency.
Assist with configuration, testing, and new feature rollouts.
Create job aids and documentation.
Spot trends in tickets and recommend fixes.
Leave Management
Support FMLA, disability, parental, and state-mandated leaves.
Coordinate with third-party administrators.
Communicate eligibility, pay impacts, and return-to-work details.
Ensure compliance with federal, state, and company policies.
What You Bring
Education: Bachelor's in HR, Business, Info Systems, or equivalent experience.
Experience:4-6 years in HR, including HRIS and leave management.
Familiarity with UKG.
HR Shared Services or HR Ops background preferred.
Skills:
Bilingual (English/Spanish).
Strong analytical and Excel skills.
Detail-oriented with a knack for data accuracy.
Excellent communication and ability to train end users.
Knowledge of FMLA, ADA, and state leave programs.
The client offers medical, dental, paid company holidays, and up to 15 days PTO.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance
$57k-78k yearly est. 4d ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Jersey City, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$75k-106k yearly est. 19d ago
Tier 3 Technical Support Team Leader
Augury 3.8
Information technology professional job in New York, NY
As a Tier 3 Technical Support Team Leader, you will be a critical member of Augury's Customer Support organization, responsible for diagnosing and resolving the most complex issues across our Machine Health platform deployed globally. You will be deeply technical and highly collaborative, combining leadership, expert-level troubleshooting, and cross-functional partnership to ensure our customers experience maximum system uptime and value from our solutions.
You will lead a team of Tier 3 specialists focused on high-severity IoT, hardware, and connectivity challenges, including routers, gateways, sensors, cellular communication systems, and edge devices. You'll serve as the escalation point for the most challenging issues, drive alignment with R&D and Engineering, and occasionally interface directly with customers (including on-site engagements when needed).
A Day in the Life
Lead and mentor a team of Tier 1 & 2 support specialists, balancing people leadership with deep technical oversight.
Monitor team KPIs, SLAs, and system health in real time to ensure operational excellence.
Act as the primary escalation point for high-severity incidents, driving calm, structured crisis management.
Collaborate closely with Engineering and R&D to investigate root causes, drive fixes, and shape long-term product improvements.
Communicate clearly and consistently with internal stakeholders and customers throughout the troubleshooting lifecycle.
Support customer satisfaction and retention through proactive problem-solving and high-quality issue resolution.
Continuously develop team capabilities-building processes, improving tools, and elevating technical depth.
What You Bring
Deep networking & connectivity expertise: 4-6 years of hands-on experience troubleshooting complex WI-FI, Bluetooth, and general IoT connectivity issues across hardware and software environments.
Hardware & edge device fluency: Experience working with routers, gateways, Bluetooth modules, cellular communication devices, and related networking hardware.
Advanced troubleshooting skills: Comfortable investigating connectivity failures, packet loss, configuration issues, and device communication events using logs, monitoring tools, and diagnostic methods.
Ownership mindset: You take end-to-end responsibility for escalations, customer requests, and technical resolutions-ensuring no issue is left unresolved.
Customer-centric communicator: You enjoy working with people, translating technical concepts into clear explanations, and delivering world-class support.
Curiosity & technical passion: You enjoy experimenting with new technologies, staying current with evolving IoT and connectivity trends, and continuously leveling up your expertise.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a base salary of $90,000 - $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
$90k-130k yearly Auto-Apply 53d ago
Production Support Technician
Artech Information System 4.8
Information technology professional job in Morris Plains, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
This role ensures that all components are adequately supplied and kitted to adhere to the production schedule along with handling media related activities within the ISO 8 area.
Major Accountabilities
ISO 8 Activities:
Ensure accurate SAP inventories are maintained for all components.
Proper status segregation and storage of media lots.
Support the maintenance of an audit ready state of the ISO 8 Area
Timely response to all module requests.
Batch Records are properly kitted and staged based on production schedule.
All gowning materials in the ISO 8 area are maintained to adequate levels.
ISO 8 area has ample supply of non-inventory items
Logbooks entries are clear and complete.
Kanban system is utilized to ensure FIFO
Equipment cleaning is performed as required
Ensure Batch records are reviewed and corrected in a timely manner.
Skills:
1-3 years of related experience in cGMP/FDA regulated industry.
Warehouse experience preferred.
SAP knowledge preferred.
Other Qualifications:
Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
Must be well organized, flexible and work with minimal supervision.
Ability to lift up to 50 lbs.
Alternate shifts, weekends and overtime will be required
Requires handling of chemicals such as corrosives, solvents & bio-hazardous materials
Qualifications
High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Akriti Gupta
**************
Morristown, NJ 07960
$77k-114k yearly est. 60d+ ago
Technology Support III - Mainframe, Distributed Production Support
JPMC
Information technology professional job in Jersey City, NJ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining informationtechnology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the InformationTechnology Infrastructure Library (ITIL) framework
Experience with an IBM zSeries Mainframe environment.
Knowledge of z/OS, JCL, TSO/ISPF
Experience and knowledge of COBOL/Natural
Experience and knowledge of DB2/Adabas and VSAM & utilities
Knowledge of CONTROLM/CA7/ZEKE scheduling tool
Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
Experience using incident management tools (Service Now)
Preferred qualifications, capabilities, and skills
Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
AWS cloud experience
Experience managing projects and migrations
$64k-111k yearly est. Auto-Apply 60d+ ago
Technical Production Support PM
Hsssoft
Information technology professional job in Warren, NJ
FULLTIME.
Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.
Detailed JD:
• About 12+ years in overall IT.
• Technical background - Preferably Java development background
• PL-SQL skills - Intermediate level
• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc
• Experience in L3 support
• Experience in Defect Triaging, Functional Analysis
• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)
• Excellent communication and articulation skills.
• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)
• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)
• Experience in driving and mentoring team
Needs to take “Driver seat” and run independently with minimal supervision.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$64k-110k yearly est. 60d+ ago
Information Technology Desktop Support
Teceze
Information technology professional job in New York, NY
Desktop Support Engineer - White Glove / Executive IT Support
Longterm Contract
Updated Job Overview (Enhanced)
Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.
The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.
Key Responsibilities (Added & Enhanced Points)
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments.
Perform IMAC activities with attention to executive workspace standards and documentation.
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
Maintain strict SLA adherence and escalation management for executive incidents.
Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
Document issues, resolutions, and best practices in the ticketing system and knowledge base.
Follow security, compliance, and confidentiality standards while handling executive systems and data.
Required & Preferred Skills (Refined for White Glove Support)
0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
Strong working knowledge of Windows and mac OS operating systems.
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
Exposure to IT asset management, ticketing systems, and vendor coordination.
Prior experience supporting VIP / executive users is highly preferred.
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
Basic exposure to data center environments, racking, cabling, and labeling is a plus.
Exceptional communication, presentation, and interpersonal skills.
Strong sense of ownership, discretion, and customer-first attitude.
Ability to work calmly under pressure in a fast-paced, on-site executive environment.
$42k-71k yearly est. 22h ago
Senior Technical Manager, Swine Health - Vietnam
Merck Gruppe-MSD Sharp & Dohme
Information technology professional job in Rahway, NJ
A leading global healthcare company is seeking a candidate to deploy technical and marketing strategies for the swine business, manage technical teams, and support sales efforts. The ideal applicant should hold a Doctor of Veterinary Medicine degree, have over ten years of experience in animal health, and demonstrate strong communication skills in both English and Vietnamese. This position will have relocation support and will be based in Vietnam.
#J-18808-Ljbffr
$104k-142k yearly est. 2d ago
Information Technology Intern
Wakefern Food Corp 4.5
Information technology professional job in Edison, NJ
InformationTechnology Internship
Program Dates
May 27, 2026 - August 7, 2026
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
Your contribution
This internship position is a great opportunity for a student majoring in InformationTechnology, or another related field to gain hands-on experience working with Wakefern's Tech Department.
The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer.
We are hiring interns across the following functions within InformationTechnology:
Infrastructure
Merchandising & Category Management
Point of Sale, Payment & Pharm
HR/Legal Systems & Retail Services
Business of IT
Logistics & Supply Chain Innovation
Replenishment & Warehouse Management
What you will do
Program modifications (i.e., program maintenance)
Program & Project testing (including test data development)
Job control and operating instruction preparation
Data analysis
Introductory programming opportunities
Project and program documentation
Project implementation and follow-up
User training and preparation of user manuals
Compliance with departmental standards, procedures and policies
Completion of educational and professional development courses
Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function
Provide technical direction and assistance as required
What we are looking for
Interns are required to comply with the 5-day in-person attendance policy for the program
Must be at least 18 years old
Must have completed 24 college credits with a 3.0 cumulative GPA or better
Will be enrolled in an undergraduate or graduate school for fall
Successful completion of a substance abuse test and background check is required
Strong MS Office skills (Excel, Word and PowerPoint required)
Valid driver's license and flexibility with regard to travel required
Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively
Excellent communication skills (written, oral and presentation)
Ability to exhibit proper business etiquette when dealing with all levels of the organization
Previous work experience in a retail environment is beneficial
Company Perks
Vibrant Food Centric Culture
Corporate Training and Development University
Collaborative Team Environment
Educational Workshops
Networking Opportunities
Volunteer Opportunities
Compensation and Benefits:
First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.
$17-19 hourly 4d ago
Senior Tech Audit Manager - Global Payment Network
Capital One 4.7
Information technology professional job in New York, NY
Senior Tech Audit Manager - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.
Capital One is seeking an energetic, self-motivated Technology Senior Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on integrated audits and audits of critical technology functions including supporting payment networks, cloud-based technology implementations, application controls, and cybersecurity risks.
Responsibilities:
Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits including integrated audits.
Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document client processes and procedures.
Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions .
Establishes and maintains good client relations during engagements. Communicates or assists in communicating the results of some audit projects to management via written reports and oral presentations.
Identify expectations of the client and take actions to support the client experience.
Prepare clear, organized and complete documentation to support work performed.
Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results.
Coordinate with others and proactively take on additional work.
Deliver appropriate, succinct and organized information, tailoring communication style to audience.
Effectively communicate information, issues and audit progress to teammates, clients and auditor-in-charge.
Perform various aspects of engagement administration, including hours and budget tracking.
Provide periodic on-the-job coaching and direct supervision over less experienced associates.
Ideal Teammate:
You are a critical thinker who seeks to understand the business and its control environment.
You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.
You possess a relentless focus on quality and timeliness.
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.
You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.
You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.
You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.
Basic Qualifications:
Bachelor's Degree or military experience
At least 7 years of experience in informationtechnology (operations, software delivery, access management, microservices), information security (application security, network security, cyber security, data protection), information systems risk management, information systems auditing, or a combination within the banking or financial services industry
At least 4 years of experience leading a team to deliver initiatives, collection of work or a combination
At least 4 years of experience in managing audit engagements, project management or a combination
At least 4 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or coding (writing, reviewing, or assessing)
At least 2 years of experience in cloud computing and controls (design, operation, risk management, or auditing)
At least 2 years experience of people management
Preferred Qualifications:
Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM),
Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA)
7+ years of experience with IT control frameworks
2+ years of experience in planning and leading audits
2+ years of experience auditing cyber or information security
2+ years of experience auditing emerging technologies
4+ years experience in cloud computing (AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments
4+ years of experience in risk and data management
4+ years of experience performing data analysis in support of internal auditing
2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments.
2 years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Chicago, IL: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
McLean, VA: $200,700 - $229,100 for Sr. Manager, Cyber Risk & Analysis
New York, NY: $219,000 - $249,900 for Sr. Manager, Cyber Risk & Analysis
Plano, TX: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Richmond, VA: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Riverwoods, IL: $182,500 - $208,300 for Sr. Manager, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation . click apply for full job details
$219k-249.9k yearly 11h ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Bayonne, NJ?
The average information technology professional in Bayonne, NJ earns between $63,000 and $137,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Bayonne, NJ
$93,000
What are the biggest employers of Information Technology Professionals in Bayonne, NJ?
The biggest employers of Information Technology Professionals in Bayonne, NJ are: