Information technology professional jobs in Southaven, MS - 122 jobs

Cook Systems has an immediate need for a Help Desk Analyst (100% onsite) Seasoned professional with extensive technical experience to Monitor, Support, and enhance system monitoring, reporting activities, and IT observability for enterprise computing systems. Responsible for configuring sophisticated monitoring tools, monitoring the performance of critical hosts and services, and developing automation scripts for process optimization where applicable. Additionally, the role will include implementing and managing observability practices to ensure comprehensive visibility into system performance and health. Key Responsibilities: Monitor enterprise computing systems, networks, and applications in production and quality assurance environments with a wealth of technical expertise. Conduct rigorous application and infrastructure availability checks, delivering comprehensive status reports. Configure advanced monitoring tools, including the establishment of notifications for alerts, tickets, and logs. Implement and manage observability practices, including metrics, logs, and traces, to provide comprehensive visibility into system performance and health. Leverage scripting and software tools to automate processes, showcasing high technical proficiency. Participate in Incident Reports (IR) methodically, from opening to updating and closing, adhering to established standards. Contribute actively to the investigation and resolution of problems causing incidents within the scope of responsibilities. Maintain meticulous documentation for monitoring systems, including standard operating procedures (SOP). Execute the documented handover process effectively, ensuring a smooth transition for the next monitoring shift by highlighting priority items and issues. Availability to be on call once a month from 7pm-7am. Essential Job Functions: Establish achievable Service-Level Objectives (SLOs) by tying health and performance to business value and digital experience. Prioritize support for open standards instrumentation, collection, and processing, with a focus on metrics ingestion, trace correlation, and logging standards. Collect system and application logs and centralize the storage of log data for analysis and transformation. Embed a log collection agent during instance configuration to ensure seamless and automatic deployment. Enable achievable SLOs by using log analytics to augment, accelerate, and automate incident identification and resolution. Establish control over the increasing amount of observability data by using telemetry pipelines and preprocessing telemetry at the edge. Firm understanding of ITIL ideology and nomenclature. REQUIREMENTS: Five (5) + years of experience in system monitoring, reporting activities, and IT observability, showcasing technical proficiency. In-depth knowledge acquired through a bachelor's degree in business, Computer Information Systems, Engineering, or a related field, coupled with significant years of hands-on experience in computer systems. Proven ability to decipher requirements from business users and communicate effectively through various channels, including verbal, written, and face-to-face interactions. Proven ability with application and Infrastructure monitoring platform administration. Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, Service Now, or other monitoring platforms, in addition to Word, Excel, Visio, and others for meticulous documentation. Demonstrated ability to excel both independently and collaboratively within a team environment, contributing decisively to decision-making processes. Strong meeting facilitation skills and the ability to cultivate relationships with the user community and IT personnel through robust interpersonal skills. Additional Details: Workplace Setting: Onsite #LI-Onsite Job Type: Contract Seniority Level: Associate Level Job Function: Information Technology

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Service Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned. Remote work possible after training. Responsibilities Provides technical assistance to computer system users. Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems. Contributes to evaluation and maintenance of existing support documentation. Completes assigned goals. Specifications Experience Microsoft Office Suite Active Directory MS Azure AVD VDI Ticketing system Remote tools STRONG CUSTOMER SERVICE EXPERIENCE Minimum Required 2 years experience or educational equivalent of Associate's degree. Preferred/Desired 2 years experience or educational equivalent of Associate's degree. Education Minimum Required Preferred/Desired Training Minimum Required Preferred/Desired Special Skills Minimum Required Preferred/Desired Licensure Minimum Required DRIVER'S LICENSE (CURRENT) Preferred/Desired

Global Business Solutions, Inc., established in 1995, offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence. Job Description Role and Responsibilities The IT Specialist will perform network administration and information assurance tasks; and support the Navy and Marine Corps Intranet (NMCI) Extended Demilitarized Zone (eDMZ) and its associated peripherals. Primary Objectives of the IT Specialist (EDMZ) • Network administration duties will involve device configurations, applying IOS updates, patching, and hardening devices; configuration of new networks requires connection of IBM BladeCenter chassis to Storage Area Network (SAN); • Designs and documents Network configurations in Microsoft Visio; complies with Configuration Management processes and policies; • Configures devices, software and firewalls; • Maintains, develops, and implements interfaces; • Assists in the design, development, implementation, testing, operation, maintenance, and administration of Local Area Network/Wide Area Networks ( LAN/WAN); • Assists in the installation of hardware; provides troubleshooting and trouble call support; • Ensures network security, to include security upgrades • Maintains and backs up files; and maintains electronic mail system. Qualifications Qualifications and Educational Requirements • Bachelor's Degree in Computer Science with a focus on Information Assurance or a related field preferred with a minimum of four (4) years' experience or eight (8) years' experience in network system support and information assurance in lieu of Degree; • Ability to obtain and maintain a government background check; • Required to have IA certification category and level documented in the Defense Eligibility Enrollment Reporting System; • Familiarity with DoN and DoD IA Policy 8570.1-M and willing to participate in IA awareness training; • Ability to obtain and maintain required certification(s) for IAT Level II (GSEC, Security+, or SSCP) in compliance with DoD Directive 8570.1-M; • Experience with Extended Demilitarized Zone (eDMZ); • Familiarization with the Department of the Navy and the Department of Defense Information Assurance Directives; • Must be willing and able to work odd and irregular hours when required. Along with a resume, qualified applicants should detail experience with: Cisco VMWare Windows Server Additional Information GBSI is an Equal Opportunity and Affirmative Action Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. This equal opportunity applies to every area of employment at GBSI, including recruitment, hiring, training, transfers, promotions, terminations, compensation, and benefits. We continue to affirm our commitment to an inclusive workplace through Affirmative Action Plans that address employment opportunities for qualified women, minorities, veterans, and individuals with disabilities. We welcome and encourage diversity in our workforce. Our policies prohibit discrimination and harassment based on race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. It is important that employees and applicants trust that they can address a concern of discrimination or harassment without retribution. GBSI will not tolerate retaliation against an individual who reports, opposes, or participates in an investigation of discriminating or harassment that violates GBSI policies. GBSI invites any employee or any applicant for employment to review GBSI's written Affirmative Action program, absent the data metrics required by §60-741.44(k). The AAP is available for inspection upon request during the hours of 8:00am - 4:00pm Monday - Friday in the Human Resources department. Any questions should be directed to Sheila D. Dyer, GBSI's EEO Administrator. No part of this Position Description or of any other shall be construed as an employment contract. Employment with GBSI is at will and constrained by both the laws of the State of Florida and those of the state wherein the employee performs services for the company.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

About Our Organization We are a growing healthcare organization in the Memphis area seeking a skilled IT Help Desk Technician II to join our dynamic IT support team. This role is critical in maintaining the technology infrastructure that enables our medical professionals to deliver exceptional patient care. Position Overview As a Tier 2 IT Help Desk Technician, you will provide advanced technical support for our clinical and administrative staff, troubleshoot complex issues that escalate beyond tier 1 support. You will work with a diverse range of technologies from standard enterprise systems to specialized medical equipment and healthcare applications. Key Responsibilities Technical Support & Troubleshooting Provide tier 2 support for escalated help desk tickets, resolving complex technical issues for desktop, network, and healthcare-specific applications Support and maintain Electronic Health Record (EHR) systems and Patient Management software Troubleshoot medical equipment connectivity issues and interface problems Diagnose and resolve Active Directory, group policy, and domain authentication issues Assist with printer management, including specialized medical label and wristband printers Healthcare Systems Management Monitor and support HL7 message interfaces between clinical systems Coordinate with vendors for medical equipment software updates and patches Ensure HIPAA compliance in all technical support activities Document technical issues and resolutions in accordance with healthcare regulations Infrastructure & Network Support Perform basic network troubleshooting including connectivity, VLAN, and TCP/IP issues Support wireless infrastructure for medical devices and mobile workstations Assist with workstation deployment and imaging for clinical areas Maintain inventory of IT assets including medical peripherals and specialized hardware Collaboration & Communication Work closely with clinical staff to understand workflow requirements and minimize downtime Collaborate with engineers and system administrators on complex issues Provide on-call support on a rotating basis for critical healthcare systems Train end users on healthcare applications and best practices Education & Experience Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred) 2-4 years of IT help desk experience, with at least 1 year in a healthcare environment Active IT certification such as CompTIA A+, Network+, or Healthcare IT Technician (HIT) Technical Skills Solid understanding of Windows 10/11 and Windows Server environments Experience with Active Directory, Group Policy, and domain administration Basic networking knowledge including TCP/IP, DNS, DHCP, and VLAN concepts Familiarity with Microsoft Office 365 and Exchange Experience with remote support tools and ticketing systems Healthcare Technology Experience Working knowledge of EHR systems (Veradigm or similar) Understanding of HL7 messaging standards and healthcare data exchange Experience supporting medical devices and clinical equipment interfaces Familiarity with PACS, laboratory information systems, and pharmacy systems Knowledge of HIPAA technical safeguards and healthcare compliance requirements Preferred Qualifications HL7 certification or demonstrable experience with interface engines (Mirth, Rhapsody, Cloverleaf) Experience with Citrix and VMware virtual desktop environments Knowledge of SQL for basic database queries Experience with mobile device management (MDM) in healthcare settings Familiarity with biomedical equipment networks and medical device secure Work Environment This position is based in Memphis, TN, and requires on-site presence to support multiple clinics in the area. The role involves working in various healthcare settings including patient care areas, requiring adherence to infection control protocols. Occasional evening or weekend work may be required for system maintenance or emergency support.

Company: DP World Technical Support Specialist Must Have: - 2+ years of experience troubleshooting hardware and software - 2+ years of experience working in a warehouse environment - Hands-on experience troubleshooting printers and barcode scanners - Strong understanding of DSCP - Ability to travel domestically up to 20% Plusses: - Experience with SCCM - Familiarity with WMS (Warehouse Management System) or ERP systems Day-to-Day: As a Technical Support Specialist, you will deliver hands-on technical support for hardware and software systems in a fast-paced warehouse environment. Your responsibilities include diagnosing and resolving issues with computers, printers, barcode scanners, and other essential warehouse technologies to ensure smooth operations. You will: - Troubleshoot and repair hardware and software problems - Respond to end-user support requests promptly - Maintain and optimize warehouse IT infrastructure - Configure network settings with a strong understanding of DSCP - Document solutions and collaborate with warehouse staff to minimize downtime - Travel domestically up to 20% to support additional facilities Experience with SCCM, WMS, or ERP systems is a plus, as you may assist with deployments, updates, and integration projects. Your proactive approach will help maintain operational excellence and drive continuous improvement in warehouse technology processes. Compensation: $20/hr to $25/hr Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Must Have: - 2+ years of experience troubleshooting hardware and software - 2+ years of experience working in a warehouse environment - Hands-on experience troubleshooting printers and barcode scanners - Strong understanding of DSCP Ability to travel domestically up to 20% Plusses: - Experience with SCCM Familiarity with WMS (Warehouse Management System) or ERP systems

The Opportunity The Memphis Grizzlies is looking for a Systems Administrator to provides support and contribute to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation. The Systems Administrator will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility. The perfect candidate for this position will readily offer coaching to team members with less experience and collaborate with other technical experts and solutions owners to ensure long-term resolution. During services disruptions, this person will support root cause analyses and service restoration and provide an approach that is detail-oriented and inspires others. In This Role You Will Operational Support Lead system installation, upkeep, configuration, and integrity; proactively recognize risk, execute solutions, and stay away from functional effects during episodes; utilize a methodical approach to finding solutions; recommend and carry out suggestions for enhancing the performance and reliability of systems; breakdown limit and execution, figure framework limit; drive changes actively to avoid service disruptions; lead incident and problem management procedures and follow them. Install, configure, patch, and maintain Windows Server systems (2016, 2019, and newer) across development, staging, and production environments. Administer and support enterprise services including Active Directory, DNS, DHCP, SMB, RDP, and Group Policy Objects (GPOs); monitor system performance, review system logs, and optimize resource usage to prevent downtime; apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure; monitor and maintain data backups and disaster recovery plans to safeguard critical data. Support off-hours maintenance activities. Solution Support Serve as a liaison on significant projects. As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures. Make use of your technical knowledge to make sure that the changes work with our environment; administer and support Azure-hosted services and Exchange Online, including mailbox provisioning, transport rules, policies, retention, and troubleshooting. Monitor and maintain Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint Online, Power Platform, etc.). Configure conditional access policies in M365 Security & Compliance Center. Coordinate with security and service desk teams to ensure reliable user access and collaboration services. Communication Prepare and present proposals, reports, and other writings for both internal and external audiences; assimilates and interprets other points of view into work processes; imparts formal technical or administrative expertise to others. Takes an active part in regular status meetings. Prepare written responses to inquiries and status reports. Maintain clear documentation of system configurations, processes, and changes. Contribute to knowledge base articles and end-user “how-to” content as needed. Other duties as assigned. The Experience You Will Bring Bachelor's degree in Technology, Science, Business, or related field or equivalent experience; 3-5 years of related functional expertise. Experience managing VMware virtualization environments and ensuring compliance with required security standards. Proficiency in PowerShell scripting for automation and administration. Experience configuring Conditional Access Policies in Microsoft 365 Security & Compliance Center. Familiarity with security policies and retention requirements to ensure service compliance. Ability to coordinate across teams and support enterprise-level collaboration platforms. Nice to Have: Relevant professional certifications, such as CompTIA A+, Network+, Security+, MCSA, or CCNA, are preferred. Experience with Cloudflare is a plus. Experience with Privileged Access Management systems like BeyondTrust or Delinea is a plus. Knowledge of hospitality, venue management, sports, and entertainment, specifically NBA basketball. What We Offer At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options, and great perks. In addition to offering a competitive salary, we have other great benefits and perks. Keeping You Healthy Industry-leading health coverage Short and Long-term disability Team Member and Dependent Life Insurance Group Voluntary Benefits Wellness programs through EAP and Headspace Discounts and Perks Matching 401(k) Employee Assistance Program Tuition Reimbursement Team Store Discounts Happy Hours and other fun activities Qualified parking and game night meals NBA Sponsored Discount Programs Employee Referral Bonuses Employee Recognition Programs Taking Time Off Generous Paid Time Off Holiday Pay Paid Parental Leave Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.

The Opportunity The Memphis Grizzlies is looking for a Systems Administrator to provides support and contribute to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation. The Systems Administrator will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility. The perfect candidate for this position will readily offer coaching to team members with less experience and collaborate with other technical experts and solutions owners to ensure long-term resolution. During services disruptions, this person will support root cause analyses and service restoration and provide an approach that is detail-oriented and inspires others. In This Role You Will Operational Support Lead system installation, upkeep, configuration, and integrity; proactively recognize risk, execute solutions, and stay away from functional effects during episodes; utilize a methodical approach to finding solutions; recommend and carry out suggestions for enhancing the performance and reliability of systems; breakdown limit and execution, figure framework limit; drive changes actively to avoid service disruptions; lead incident and problem management procedures and follow them. Install, configure, patch, and maintain Windows Server systems (2016, 2019, and newer) across development, staging, and production environments. Administer and support enterprise services including Active Directory, DNS, DHCP, SMB, RDP, and Group Policy Objects (GPOs); monitor system performance, review system logs, and optimize resource usage to prevent downtime; apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure; monitor and maintain data backups and disaster recovery plans to safeguard critical data. Support off-hours maintenance activities. Solution Support Serve as a liaison on significant projects. As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures. Make use of your technical knowledge to make sure that the changes work with our environment; administer and support Azure-hosted services and Exchange Online, including mailbox provisioning, transport rules, policies, retention, and troubleshooting. Monitor and maintain Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint Online, Power Platform, etc.). Configure conditional access policies in M365 Security & Compliance Center. Coordinate with security and service desk teams to ensure reliable user access and collaboration services. Communication Prepare and present proposals, reports, and other writings for both internal and external audiences; assimilates and interprets other points of view into work processes; imparts formal technical or administrative expertise to others. Takes an active part in regular status meetings. Prepare written responses to inquiries and status reports. Maintain clear documentation of system configurations, processes, and changes. Contribute to knowledge base articles and end-user “how-to” content as needed. Other duties as assigned. The Experience You Will Bring Bachelor's degree in Technology, Science, Business, or related field or equivalent experience; 3-5 years of related functional expertise. Experience managing VMware virtualization environments and ensuring compliance with required security standards. Proficiency in PowerShell scripting for automation and administration. Experience configuring Conditional Access Policies in Microsoft 365 Security & Compliance Center. Familiarity with security policies and retention requirements to ensure service compliance. Ability to coordinate across teams and support enterprise-level collaboration platforms. Nice to Have: Relevant professional certifications, such as CompTIA A+, Network+, Security+, MCSA, or CCNA, are preferred. Experience with Cloudflare is a plus. Experience with Privileged Access Management systems like BeyondTrust or Delinea is a plus. Knowledge of hospitality, venue management, sports, and entertainment, specifically NBA basketball. What We Offer At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options, and great perks. In addition to offering a competitive salary, we have other great benefits and perks. Keeping You Healthy Industry-leading health coverage Short and Long-term disability Team Member and Dependent Life Insurance Group Voluntary Benefits Wellness programs through EAP and Headspace Discounts and Perks Matching 401(k) Employee Assistance Program Tuition Reimbursement Team Store Discounts Happy Hours and other fun activities Qualified parking and game night meals NBA Sponsored Discount Programs Employee Referral Bonuses Employee Recognition Programs Taking Time Off Generous Paid Time Off Holiday Pay Paid Parental Leave Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details. Not ready to apply? Connect with us for general consideration.

We are looking for a loyal, personable, adaptable, and motivated individual to provide onsite and remote IT support inclusive of monitoring, management, and hardware/software support services for our client's servers, networks, workstations, and applications. Candidate MUST have a well-rounded technical skill set and will be called upon to use every tool in their belt. The ideal candidate is capable of adapting to a wide array of computer environments and end-user personalities with a positive attitude and happy demeanor. If you do not enjoy or are not capable of learning and working with new and different technologies on a continuous basis and jumping into numerous different networks and computer systems on a daily basis, please do not apply. The most important skill is interpersonal. You will be working daily with the basic end user to the executive/owner level. You will be ensuring the integrity of all information systems at our clients as well as ensuring the longevity of our customer relationships. The position is eligible for bonuses based on employee performance as well as annual bonuses based on overall company performance. Responsibilities: Respond to end user phone calls and incoming trouble tickets. Create trouble tickets in the ticketing system, diagnose issues using remote support tools, escalate tickets to higher level techs/engineers as required. Follow up on all service calls to ensure end user issues have been resolved properly. Perform onsite maintenance, support, and installations. Diagnose hardware/software problems and replace defective components. Perform routine system maintenance, patching, and optimization on customer computers as required. Setup and monitor client data backups and disaster recovery solutions on a daily basis. Troubleshoot and resolve all problems daily. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Use Managed Services Platform to monitor the performance of computer systems and networks, to identify and troubleshoot potential issues. Configure/install computer hardware, software, and basic network equipment. Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. Analyze equipment performance records in order to determine the need for repair or replacement. Maintain logs related to network functions, as well as maintenance and repair records. Document network and computer systems in our online IT Documentation Portal. Research new technology and implement it or recommend its implementation. Work with Vendors when necessary to diagnose and resolve client issues. Be able to multitask and be agile in a fast-paced environment. Manage all aspects of the networking platform Troubleshoot network & system issues Monitor active network and server infrastructure Perform routine preventative maintenance on equipment Administer network security measures to prevent system interruptions or breaches Execute sensitive data backup and restoration procedures Document all technical procedures and user guides Qualifications: Previous experience as a network or systems administrator Knowledge of TCP/IP and data protocols Ability to prioritize and multitask Deadline and detail-oriented Strong troubleshooting and critical thinking skills Be highly organized. Be able to self-manage. Must possess excellent customer service and communication skills. Possess an inclination for learning new technologies quickly. Have Service/Help Desk and/or NOC experience. At least four years of experience diagnosing hardware/software issues, administering networks and performing end-user support. This is NOT an entry-level position. Candidate MUST have significant prior desktop, server, and network administration experience. Must be able to install, configure, and troubleshoot all Microsoft Desktop Operating Systems: Windows 7, Windows 8/8.1, and Windows 10. Experience with troubleshooting mobile devices including Android and Apple devices. Must have experience installing and troubleshooting Antivirus / Security software such as BitDefender, Sophos, Kaspersky, Vipre, Eset, etc. AND experience removing viruses from systems. Must have experience with installing, configuring, and troubleshooting Office 2007, 2010, 2013, and 2016 suites. Experience with configuring Microsoft Outlook with Exchange accounts as well as IMAP, POP, Gmail, etc. Experience installing network printers and setup of printers on computers. Experience with ticketing systems to track customer problems to resolution. ABSOLUTELY MUST BE ABLE TO COMMUNICATE WELL WITH END USERS IN A FRIENDLY NON-TECHNICAL MANNER. NO “GEEK SPEAK” WITH END USERS. Experience with configuring Firewalls and VPN / SSL VPN solutions Experience with installing, configuring, and troubleshooting Microsoft Server 2008, 2008R2, 20012R2, 2016, Small Business Server 2008 & 2011. Experience with Microsoft Active Directory implementation and group policy (not just adding users and resetting passwords). Must have prior experience actually setting up AD and Group Policies. Experience with Block Level backup software for servers such as StorageCraft and Veeam Backup & Replication Experience with Managed Network Switches and VLAN. Experience installing and troubleshooting Cat5e and Cat6 network cabling and telecom wiring. Experience with setting up, deploying, administering, and migrating to cloud email services such as Office 365, Google Apps, SugarSync, Dropbox, etc. Experience with Virtualization technologies including Microsoft Hyper-V, VMware and Citrix XenServer but primarily VMWare. Experience with Medical EHR systems administration (Centricity, ECW, Greenway Health, etc.)

Requirements ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Core Responsibilities: · Administer and support enterprise systems including Windows Server, VMware, Active Directory, Exchange Online / Microsoft 365, Cloud VoIP, and endpoint security platforms. · Install, configure, patch, and maintain servers, desktops, laptops, and mobile devices. · Monitor system performance, availability, and security using remote monitoring and management (RMM) tools. · Respond to incident, problem, and service request tickets in a timely and professional manner. · Troubleshoot and resolve hardware, software, network, and security issues. · Provision, modify, and decommission user accounts, permissions, and access across multiple systems. · Support and train staff on Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and related tools. · Support and administer cloud-based phone systems and video conferencing platforms. · Administer and support LAN/WAN infrastructure, including switches, wireless access points, VLANs, firewalls, VPNs, and network services. · Install and support PCs, laptops, RF devices, printers, switches, and other IT equipment. · Manage system changes, upgrades, and deployment projects, including documentation and change control. · Participate in cybersecurity incident detection, response, containment, and recovery activities in coordination with IT leadership and security partners. · Develop, document, and improve systems administration procedures and operational processes. · Maintain accurate IT asset inventories, system documentation, logs, and maintenance records. · Assist with backup, restore, and disaster recovery operations. · Participate in after-hours or weekend support as required for maintenance windows or incident response. Job Requirements Required Qualifications: · Minimum 5 years of professional IT systems administration experience. · Strong knowledge of Windows operating systems in physical and virtual environments. · Solid understanding of Active Directory, Group Policy, DNS, DHCP, and identity management. · Experience administering Microsoft 365 / Exchange Online. · Working knowledge of networking fundamentals, including LAN/WAN, VLANs, wireless, and TCP/IP. · Demonstrated ability to troubleshoot and resolve complex technical issues. · Ability to work independently and manage multiple priorities simultaneously. · Experience leading or contributing to infrastructure or deployment projects. · Working knowledge of cybersecurity fundamentals, including incident response concepts, endpoint threats, phishing, and access control. · Strong time-management skills and ability to work effectively under deadline pressure. · Willingness to participate in on-call or after-hours support when required. · Commitment to confidentiality, security, and best practices. · Reliable and regular attendance. Technical Skills Required: · Windows Professional and Windows Server administration · Active Directory and Group Policy · VMware virtualization platform experience · Microsoft 365 / Exchange Online administration · Endpoint protection and patch management · LAN/WAN networking fundamentals · Backup and restore solutions · Familiarity with endpoint detection and response (EDR/XDR) tools, security logging, and basic incident response workflows · IT asset and lifecycle management Preferred Skills: · Firewall configuration and maintenance · Network routers, switches, wireless access points, and VLAN design · Experience in medium-sized corporate IT environments · Familiarity with ITIL practices · Project management experience Certifications Preferred: · Microsoft certifications (e.g., MCSA, MCSE, or modern equivalents) · Cisco certifications (e.g., CCNA or equivalent experience) · ITIL certification Soft Skills Required: · Excellent written and verbal communication skills · Strong documentation and organizational skills · Collaborative mindset with the ability to work across business units · Customer-service-oriented approach to end-user support · Ability to uphold high standards aligned with company objectives · Professional, dependable, and adaptable Work Location: · On-site at our Bartlett location · No regular travel required Salary Description $83,000 - $86,000

is Contract to Hire and Open to Remote PRIMARY PURPOSE: To troubleshoot various securityincidents across the organization. To assist with providing feedback andresolution to mitigate future security shortfalls. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assists with detection, monitoring, and resolution of securityincidents. Administers various IT Security tools and applications. Assists ITgroups and business units as necessary in troubleshooting compatibility issuesbetween security tools and business or productivity programs. Assists managementin investigating IT or cyber-security events and suggests resolution. Providesfeedback and suggestions to improve IT Security processes and procedures. Worksclosely with project managers to meet and complete project milestonesaccurately and on time. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performsother duties as assigned. Supports the organization\'s quality program(s).Travels as required. QUALIFICATIONS EDUCATION & LICENSING Bachelor\'s degree from anaccredited college or university preferred. Major in information systems orcomputer science preferred. Experience Three (3) years of related experience orequivalent combination of education and experience required to includetransmission control protocol/internet protocol (TCP/IP) services or networksexperience. Experience with various operating systems, desktop productivitysoftware, and network topologies highly preferred. Skills & Knowledge Basic knowledge of the security confidentiality,integrity, and availability (CIA) Triad Basic knowledge of security informationand events management (SIEM) solutions. Ability to work with a broad range of security tools andnew technologies Ability to handle confidential sensitive information withintegrity Excellent oral and written communication skills,including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Excellent interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate,consideration will be given to reasonable accommodations. Mental: Clear andconceptual thinking ability; excellent judgment, troubleshooting, problemsolving, analysis, and discretion; ability to handle work-related stress; abilityto handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing,vision and talking NOTE: Credit security clearance, confirmed via abackground credit check, is required for this position. The statementscontained in this document are intended to describe the general nature andlevel of work being performed by a colleague assigned to this description. Theyare not intended to constitute a comprehensive list of functions, duties, orlocal variances. Management retains the discretion to add or to change theduties of the position at any time.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

Destination 2025, our 10-year strategic plan, is designed not only to improve the quality of public education, but also to create a more knowledgeable, productive workforce and ultimately benefit our entire community. What will success look like in 2025? By 2025, 80 percent of seniors will be on track to learn in a postsecondary classroom or enter the workforce straight out of high school; 90 percent of students will earn their high school diploma on time; and every student will enroll in a postsecondary opportunity college or career-ready. We believe: Proficiency in literacy is the foundation of all learning, and we are committed to making that a top priority for students. As we raise expectations of our students, innovative and varied practices are needed in the classroom to provide students with learning experiences that will prepare them for life after graduation. Successful teachers and leaders are the drivers for student success. That means continuing to provide educators with the support and tools needed to make classroom teaching impactful. Although 2025 is in the future, the work is happening to produce engaged and prepared students. By devoting time and other resources to schools, community members can have a direct impact on student achievement. How will we get there? Teachers, parents and community leaders have worked with us to develop the high-leverage priorities to focus all of our efforts and resources over the next 10 years - early literacy, post-secondary readiness, teacher and staff development, high quality schools and community engagement. Job Description Purpose and Scope 1. Work with the Leadership and Department to gather requirements to design, develop, test and deploy reports and strategic and operational dashboards. 2. Responsible for day-to-day designs, developments, monitoring and support of assigned reports and dashboards. 3. Develops Excel, SQL, or application specific reports. 4. Pulls data from various data sources and combine into a single report, either via Data Warehouse or through direct integration. 5. Builds reports to help identify data patterns to scrub/clean data and maintain good data hygiene. 6. Provide database development expertise (stored procedures, views etc.) for application development, design, implementation, verification, debugging, optimizing and maintenance of SQL Server database objects and process for the application, reporting and interface modules 7. Perform report development with strong stored procedure skills utilizing SQL Server 2008 R2, 2005, 2000 8. Design code and test SQL Server reporting services components (user interface, Stored Procedures, Tables etc.) 9. Experience in complete development lifecycle from requirements through deployment and maintenance 10. Provides end-user training on report writing software and support users in ad-hoc report creation. 11. Develops and applies solutions to complex problems which require the regular use of ingenuity and creativity and competency in SQL and EXCEL. 12. Converses with management to determine type, scope, and purpose of analyses. May lead a team in the effort. Works with other analysts and management to complete assigned project work. 13. Deals with complex problems and provides solutions that are innovative and ingenious, achieving quality and work process improvements. 14. May ensure that the workgroup's goals and activities are in sync with and support the broader goals and objectives of the organization; and that the execution of responsibilities are in accordance to lawful and ethical standards. 15. Directs and assists in the preparation and maintenance of a variety of narrative and statistical repmis, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed. 16. Performs other related duties as assigned or directed. Qualifications Essential Job Functions Delivers at a high level of competency Information Technology software development. Assesses and performs analysis on data, and prepares data to facilitate Technical Services functions of organization. Responsibilities require understanding of both theory and practice. Minimum Qualifications Graduation from an accredited college or university with a Bachelor's Degree in Computer Science plus an additional four (4) years related experience, or equivalent, for a total education/experience of 8 years. Prefer experience with MS SQL Server 2008 R2, 2005 Reporting Services, Integration Services. Prefer 2+ years' experience in use and application of stored procedures, DTS package, SSIS package, and Crystal reports. Experience with multi-dimensional Data Sources, reporting tool such as MS Reporting services, Tableau preferred. Degree Equivalency Formula: Bachelor's Degree= 4 years plus required years of experience. Master's Degree= 2 years plus required years of experience. Where Master's degrees are required, years for Bachelor's Degrees must be included. Knowledge, Skills, and Abilities Basic understanding and familiarity with database structure (particularly SQL). Strong analytic and problem-solving skills, with the ability to swiftly and accurately understand complex data and perform analysis Skill in developing data-supported solutions and using fact-based logic; ability to translate complex analysis in easy-to-understand manner and present to a broad audience Strong written and verbal communication skills Outstanding leadership skills and ability to build high-performing teams through both recruitment and selection and professional development Ability to tackle the operational challenges of the merged school district in a complex, changing political and educational environment Ability to manage daily administrative tasks without losing sight of long-term goals and planning Additional Information Why Memphis? Shelby County Schools-one of the 25 largest school districts in the nation-is located in Memphis, TN, a city known for its great food, original music, professional sports, high-quality arts in the most affordable urban setting in the nation . Not only that, but Memphis is a hotbed and national leader for groundbreaking work in education. Benefits : SCS benefits include the following: State retirement plan Paid holidays Paid vacation Paid sick days Heath Care Insurance (e.g. Medical, Dental)

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Responds to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional Customer Service Skills VPN troubleshooting What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office / O365 Browser troubleshooting, specifically Chrome MAC Troubleshooting or knowledge SCCM Mobility Adobe Cisco WebEx 0-1 year's relevant experience Requires excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training Must be available on the ff schedule Monday 10:00p - 7:00a Tuesday OFF Wednesday OFF Thursday 10:00p - 7:00a Friday 10:00p - 7:00a Saturday 10:00p - 7:00a Sunday 10:00p - 7:00a

We are seeking experienced Computer Network Support Specialists to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability, security, and performance of complex IT infrastructure. Work Location: Memphis, TN, Full-time on-site Summary: Provide Tier 1 & 2 support, preventive maintenance, monitoring, and ticket resolution. Assists with deployments. Key Duties: Handle daily incident response and preventive checks. Maintain asset inventory and hardware documentation. Escalate complex issues to Journeyman or HQ staff. Education/Certifications: Associate's in IT or equivalent; 4+ yrs experience; CompTIA Network+. Active Public Trust required; IRS MBI preferred.

IT Applications Trainee Duration : Contract to Perm Facility Job Description: No experience required. Specific knowledge of Oracle databases, PL/SQL, C#/C++/C, Open Source, Korn Shell Script, Perl or Progress 4GL highly preferred. PRIMARY PURPOSE: To be oriented and trained in the Client software development lifecycle. Working under close supervision performs the following duties: assists in the development/modification of simple software programs; assists in the development and submission of requirements to programmers; and participates in review sessions with IT colleagues. Essential Functions And Responsibilities: • Develops an understanding of Client IT processes and procedures, including the software development life cycle. • Develops skills and knowledge in required development language to perform assigned tasks. • Under close supervision, assists in the performance of the following duties: o Data and system analysis, including loading and balancing creation of derived fields and formatting, process flows and data diagrams. o Requirement development process and unit testing of simple code units. o Development and testing of software using Informatica, PL/SQL, Progress, Microsoft.net or other programming languages as specified. o Investigation of issues and development of resolution in a timely manner with a technical leader. • Follows per-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer service to our clients. Qualifications Bachelor's degree from an accredited college or university preferred. Major in information systems or computer science preferred. Education in interpreting user requirements, business applications design and development of business applications strongly preferred. Additional Information All your information will be kept confidential according to EEO guidelines.

Global Business Solutions, Inc., established in 1995, offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence. Job Description Role and Responsibilities The IT Specialist will perform network administration and information assurance tasks; and support the Navy and Marine Corps Intranet (NMCI) Extended Demilitarized Zone (eDMZ) and its associated peripherals. Primary Objectives of the IT Specialist (EDMZ) • Network administration duties will involve device configurations, applying IOS updates, patching, and hardening devices; configuration of new networks requires connection of IBM BladeCenter chassis to Storage Area Network (SAN); • Designs and documents Network configurations in Microsoft Visio; complies with Configuration Management processes and policies; • Configures devices, software and firewalls; • Maintains, develops, and implements interfaces; • Assists in the design, development, implementation, testing, operation, maintenance, and administration of Local Area Network/Wide Area Networks ( LAN/WAN); • Assists in the installation of hardware; provides troubleshooting and trouble call support; • Ensures network security, to include security upgrades • Maintains and backs up files; and maintains electronic mail system. Qualifications Qualifications and Educational Requirements • Bachelor's Degree in Computer Science with a focus on Information Assurance or a related field preferred with a minimum of four (4) years' experience or eight (8) years' experience in network system support and information assurance in lieu of Degree; • Ability to obtain and maintain a government background check; • Required to have IA certification category and level documented in the Defense Eligibility Enrollment Reporting System; • Familiarity with DoN and DoD IA Policy 8570.1-M and willing to participate in IA awareness training; • Ability to obtain and maintain required certification(s) for IAT Level II (GSEC, Security+, or SSCP) in compliance with DoD Directive 8570.1-M; • Experience with Extended Demilitarized Zone (eDMZ); • Familiarization with the Department of the Navy and the Department of Defense Information Assurance Directives; • Must be willing and able to work odd and irregular hours when required. Along with a resume, qualified applicants should detail experience with: Cisco VMWare Windows Server Additional Information GBSI is an Equal Opportunity and Affirmative Action Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. This equal opportunity applies to every area of employment at GBSI, including recruitment, hiring, training, transfers, promotions, terminations, compensation, and benefits. We continue to affirm our commitment to an inclusive workplace through Affirmative Action Plans that address employment opportunities for qualified women, minorities, veterans, and individuals with disabilities. We welcome and encourage diversity in our workforce. Our policies prohibit discrimination and harassment based on race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. It is important that employees and applicants trust that they can address a concern of discrimination or harassment without retribution. GBSI will not tolerate retaliation against an individual who reports, opposes, or participates in an investigation of discriminating or harassment that violates GBSI policies. GBSI invites any employee or any applicant for employment to review GBSI's written Affirmative Action program, absent the data metrics required by §60-741.44(k). The AAP is available for inspection upon request during the hours of 8:00am - 4:00pm Monday - Friday in the Human Resources department. Any questions should be directed to Sheila D. Dyer, GBSI's EEO Administrator. No part of this Position Description or of any other shall be construed as an employment contract. Employment with GBSI is at will and constrained by both the laws of the State of Florida and those of the state wherein the employee performs services for the company.

Destination 2025, our 10-year strategic plan, is designed not only to improve the quality of public education, but also to create a more knowledgeable, productive workforce and ultimately benefit our entire community. What will success look like in 2025? By 2025, 80 percent of seniors will be on track to learn in a postsecondary classroom or enter the workforce straight out of high school; 90 percent of students will earn their high school diploma on time; and every student will enroll in a postsecondary opportunity college or career-ready. We believe: Proficiency in literacy is the foundation of all learning, and we are committed to making that a top priority for students. As we raise expectations of our students, innovative and varied practices are needed in the classroom to provide students with learning experiences that will prepare them for life after graduation. Successful teachers and leaders are the drivers for student success. That means continuing to provide educators with the support and tools needed to make classroom teaching impactful. Although 2025 is in the future, the work is happening to produce engaged and prepared students. By devoting time and other resources to schools, community members can have a direct impact on student achievement. How will we get there? Teachers, parents and community leaders have worked with us to develop the high-leverage priorities to focus all of our efforts and resources over the next 10 years - early literacy, post-secondary readiness, teacher and staff development, high quality schools and community engagement. Job Description Purpose and Scope 1. Work with the Leadership and Department to gather requirements to design, develop, test and deploy reports and strategic and operational dashboards. 2. Responsible for day-to-day designs, developments, monitoring and support of assigned reports and dashboards. 3. Develops Excel, SQL, or application specific reports. 4. Pulls data from various data sources and combine into a single report, either via Data Warehouse or through direct integration. 5. Builds reports to help identify data patterns to scrub/clean data and maintain good data hygiene. 6. Provide database development expertise (stored procedures, views etc.) for application development, design, implementation, verification, debugging, optimizing and maintenance of SQL Server database objects and process for the application, reporting and interface modules 7. Perform report development with strong stored procedure skills utilizing SQL Server 2008 R2, 2005, 2000 8. Design code and test SQL Server reporting services components (user interface, Stored Procedures, Tables etc.) 9. Experience in complete development lifecycle from requirements through deployment and maintenance 10. Provides end-user training on report writing software and support users in ad-hoc report creation. 11. Develops and applies solutions to complex problems which require the regular use of ingenuity and creativity and competency in SQL and EXCEL. 12. Converses with management to determine type, scope, and purpose of analyses. May lead a team in the effort. Works with other analysts and management to complete assigned project work. 13. Deals with complex problems and provides solutions that are innovative and ingenious, achieving quality and work process improvements. 14. May ensure that the workgroup's goals and activities are in sync with and support the broader goals and objectives of the organization; and that the execution of responsibilities are in accordance to lawful and ethical standards. 15. Directs and assists in the preparation and maintenance of a variety of narrative and statistical repmis, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed. 16. Performs other related duties as assigned or directed. Qualifications Essential Job Functions Delivers at a high level of competency Information Technology software development. Assesses and performs analysis on data, and prepares data to facilitate Technical Services functions of organization. Responsibilities require understanding of both theory and practice. Minimum Qualifications Graduation from an accredited college or university with a Bachelor's Degree in Computer Science plus an additional four (4) years related experience, or equivalent, for a total education/experience of 8 years. Prefer experience with MS SQL Server 2008 R2, 2005 Reporting Services, Integration Services. Prefer 2+ years' experience in use and application of stored procedures, DTS package, SSIS package, and Crystal reports. Experience with multi-dimensional Data Sources, reporting tool such as MS Reporting services, Tableau preferred. Degree Equivalency Formula: Bachelor's Degree= 4 years plus required years of experience. Master's Degree= 2 years plus required years of experience. Where Master's degrees are required, years for Bachelor's Degrees must be included. Knowledge, Skills, and Abilities Basic understanding and familiarity with database structure (particularly SQL). Strong analytic and problem-solving skills, with the ability to swiftly and accurately understand complex data and perform analysis Skill in developing data-supported solutions and using fact-based logic; ability to translate complex analysis in easy-to-understand manner and present to a broad audience Strong written and verbal communication skills Outstanding leadership skills and ability to build high-performing teams through both recruitment and selection and professional development Ability to tackle the operational challenges of the merged school district in a complex, changing political and educational environment Ability to manage daily administrative tasks without losing sight of long-term goals and planning Additional Information Why Memphis? Shelby County Schools-one of the 25 largest school districts in the nation-is located in Memphis, TN, a city known for its great food, original music, professional sports, high-quality arts in the most affordable urban setting in the nation. Not only that, but Memphis is a hotbed and national leader for groundbreaking work in education. Benefits: SCS benefits include the following: State retirement plan Paid holidays Paid vacation Paid sick days Heath Care Insurance (e.g. Medical, Dental)