Information technology professional jobs in Vacaville, CA

Title: RFTP 322 - Endpoint Support Technician_100% ONSITE - SMUD Duration: 12+ months Client: SMUD Rate: As per Market/your expectations SCOPE OF WORK: SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties. Deliverables include, but are not limited to: • Work on-site at SMUD office locations • Occasionally drive personal vehicle between SMUD office locations • Provide Technology Support for Windows 11 Lifecycle • Perform computer user data and software inventory services • Perform lifecycle replacement computer services • Provide computer technical hardware & software assistance • Perform user, hardware, software inventory services Perform conference room technical support services • Perform committee and board meeting technical support • Complete assigned tasks in Ticketing System • Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support The contractors(s) will be responsible for: • Maintaining client support during SMUD business hours. • Ensuring assigned tickets in SMUD's ticketing system are processed and completed. Mandatory Requirements • Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution • Must have provided technical support in the last 3 years. • Must have experience in troubleshooting and working with Windows 11 Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain • Must have a minimum of 2 years of experience with Windows operating systems and user profile support • Must have a minimum of 2 years of imaging experience. • Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment. • Must have OS & Computer Hardware Lifecycle Replacement • Must have accessibility to a vehicle to fulfil travel requirements between SMUD's Headquarters and SMUD's East Campus location; both are in Sacramento, 7.4 miles apart. Desirable Qualifications • CompTIA Technician • ServiceNow experience • Software Installs experience • Experience with diagnoses, research and resolve computer software issues Assumptions • Contractors must have reliable internet, work exclusively within the United States. • This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8-hr shift between 6:00 AM - 5:00 PM (PST) flexible. • SMUD Training - SMUD Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract. • For the occasional use of candidate's personal vehicle, mileage to be reimbursed by SMUD at standard mileage rate. • The resource working on this task will have strong communication, written and collaboration skills. 2 Physical Duties - Ability to lift to 50lbs QUESTION Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities? (1-page maximum) Describe your experience supporting desktops, laptops, tablets in an enterprise domain. Please include experiences with Windows operating systems and user profile support. (1-page maximum)

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role. We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives. Salary & Benefits: $120k to $150k annually Discretionary bonus (up to 25%) Medical, dental, and vision insurance 401(k) plan with employer match, fully vested immediately 24 days of PTO to start Paid holidays aligned with the NYSE $125 a month wellness stipend Parenting support services Fertility benefits Qualifications: Required: 5+ years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments. Required: Strong knowledge of Microsoft 365 administration and Hybrid Azure AD. Required: Hands-on experience with Intune for Windows and mobile device management. Required: Experience administering Jamf and providing advanced mac OS support in enterprise settings. Required: Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools. Required: Skilled in supporting Zoom, Slack, and mobile devices (iOS/Android). Required: Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting. Required: Demonstrated success executing onboarding/offboarding workflows, ensuring seamless employee experience and compliance with security requirements Required: Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles. Required: Strong interpersonal and communication skills with the ability to support executives and senior stakeholders. Ability to manage competing priorities and thrive in a fast-paced, high-touch environment. Willingness to provide after-hours and weekend on-call support when needed. Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation/AI to streamline workflows. Bachelor's degree preferred, or equivalent professional experience. Very Nice to have: prior VC/Wealth Management/Financial Services background Responsibilities: Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption. Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features. Manage Hybrid Azure AD user/device lifecycle, conditional access policies, and identity governance. Support endpoint management across Intune (Windows, iOS, Android) and Jamf (mac OS) Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security). Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB/SASE). Execute end-to-end employee onboarding and offboarding processes: account provisioning/deprovisioning, device preparation/collection, access management, and ensuring smooth Day 1/Last Day experiences. Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals. Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience Participate in IT projects, including system upgrades, integrations, and automation initiatives. Provide after-hours and weekend on-call support as part of a global IT rotation. Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates. Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Our client is looking for an energetic IT leader to oversee day-to-day IT operations and infrastructure management. This person will guide a technical team along with several vendor partners responsible for designing, testing, implementing, and supporting our enterprise IT infrastructure. This includes the data centers, Microsoft 365, Cisco networks, Windows servers, VoIP, VDI environment, and windows desktop endpoints. This person should have strong project management and communication skills. The position requires a self-motivated, organized, and data driven technical leader. ITIL discipline and experience is a significant plus. This leader will work closely with decision makers in other departments to identify system capacity, availability, and recoverability requirements in order to recommend, develop, implement, and support cost-effective architectures for the management of critical enterprise data. They will ensure high levels of data quality and application availability while containing costs. This individual will also evaluate new projects and applications to determine the infrastructure necessary to support them. Essential Responsibilities: Lead, coach and develop a team Manage multiple vendors, monitor invoicing, contracts, and SLAs Communicate and coordinate effectively across the enterprise to ensure collaboration and quality service delivery Maintain IT Operations operating and capital budget Coordinate and ensure IT service maintenance while balancing system availability Incident management (research, identify, track, and communicate incidents and problems within purview) Establish and maintain proactive system and enterprise network monitoring Identify key reports providing metrics for IT services (system availability, incident management, problem management) Establish appropriate SLAs and metrics to measure and report regularly Enforce ITIL discipline within the group, department, and organization with special focus on Incident Management, Change Management, Problem Management, Capacity Planning, Knowledge Management, and CMDB Work with vendors to determine “out-of-box” solutions where appropriate Establish minimal hardware/software standards that provide effective solutions based on roles and responsibilities of users Develop, test, and maintain a proven disaster recovery/business continuity planning solution Work closely with Information Security expert(s) to insure security of enterprise Organize and prioritize assigned tasks within department to meet established schedules, timeliness, and/or deadlines Requirements: 5+ years of relevant leadership experience and/or college or advanced degree in IT/MIS Strong technical proficiency with Microsoft Active Directory and related technologies Strong technical proficiency with Microsoft 365 Proven tenure working to provide critical IT services ITIL knowledge and experience a major plus Experience and technical understanding of the following: Data networking Cloud Services Microsoft Windows Microsoft 365 Tenant Management Microsoft 365 Products (Email, OneDrive, SharePoint, Teams, etc.) Endpoint management Data center operations VoIP/UCaaS solutions Virtual Desktop solutions Information security Networking, including WiFi and SD-WAN VPN

About the Company At the Pac-12, we are passionate about sports and technology! As part of our team, you will play a key role in driving the engineering operations and technology initiatives that power our business. About the Role We are seeking a highly skilled and motivated Sr. Lead IT/Systems Administrator to oversee and optimize our company's IT infrastructure, ensuring it meets the needs of our growing business. This role is perfect for an experienced, hands-on IT leader who thrives on technical challenges, strategic planning, and leading teams to success. You will be responsible for designing, implementing, and maintaining complex IT systems, ensuring stability, security, and performance. The Sr. Lead IT/Systems Administrator will work closely with senior leadership to align IT strategies with business objectives while fostering a collaborative and innovative environment within the IT team. The ideal candidate will be well versed in multiple operating systems, including Windows, Mac, and Linux, and have strong expertise in SQL and Proxmox virtualized environments. They will be a hands-on leader with a collaborative, “let's do it together” attitude, committed to elevating the IT and Systems team. Experience with SentinelOne, NinjaOne, and JAMF is a strong plus. RESPONSIBILITIES Leadership & Team Management: Lead and mentor a team of IT support technicians and systems administrators, ensuring they have the resources, guidance, and training to grow and excel. Champion a collaborative and high-performance culture within the IT department, encouraging knowledge sharing, innovation, and growth. IT Infrastructure & Operations Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring network availability, reliability, and scalability. Manage system and server administration (Windows/Linux), SQL databases, cloud services, virtualized environments (e.g., VMware, Proxmox), and Mac environments. Ensure a secure, stable, and efficient IT environment by proactively identifying potential issues and implementing solutions. Maintain oversight of all IT assets, including hardware, software, and cloud services. Develop and maintain disaster recovery and business continuity plans to safeguard business operations. Strategic Planning & Project Management: Collaborate with senior leadership to develop and implement IT strategies that align with the company's overall business objectives. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop long-term technology roadmaps, recommending improvements and upgrades to ensure the IT environment is future-proof and scalable. Manage and optimize IT budget, ensuring efficient allocation of resources and cost-effective solutions. Security & Compliance: Ensure that IT systems are secure, compliant with industry standards, and adhere to data protection regulations. Develop and enforce IT security policies, implementing robust security measures such as OS firewalls, encryption, and intrusion detection. Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks. Stay current with industry trends and evolving cybersecurity threats, ensuring the organization is always protected. Vendor & Stakeholder Management: Manage relationships with external vendors, service providers, and contractors, ensuring service level agreements (SLAs) are met and costs are controlled. Lead negotiations and procurement for IT services, equipment, and software. Collaborate with other departments and business units to understand and support their technical needs. User Support & Training: Oversee the development and delivery of IT training programs to enhance user knowledge and improve system efficiency. Ensure the IT helpdesk provides high-quality, timely support for all staff across various technical issues. Ensure documentation and knowledge bases are continuously updated to support end-user training and troubleshooting. QUALIFICATIONS Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 8+ years of experience in IT operations, with a minimum of 2-4 years in a senior technical role overseeing infrastructure and systems management. Proven expertise in managing large-scale IT infrastructure, including networks, servers (Windows/Linux), virtualization platforms (VMware, Proxmox), cloud technologies (AWS, Google Cloud), and database management. Demonstrated ability to design, implement, and support highly available, secure, and scalable IT systems. Strong background in IT security and risk management, including experience with firewalls, VPNs, intrusion detection systems, and encryption technologies. Proven success in managing IT budgets, resources, and complex projects. Technical Skills Solid understanding of networking protocols (TCP/IP, DNS, DHCP) Expertise in systems administration, including Windows Server, Linux, Mac and cloud environments. Experience with database management (MSSQL Server). Proficiency with cybersecurity tools, practices, and frameworks (e.g., firewalls, endpoint protection, SIEM, SentinelOne). Soft Skills: Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams. Strong problem-solving, analytical, and troubleshooting abilities. Excellent verbal and written communication skills, able to translate technical concepts to non-technical audiences. Strong project management skills, able to prioritize and manage multiple projects simultaneously. Results-oriented with a proactive, “can-do” attitude. Preferred Qualifications: Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified: Windows Administrator, AWS Certified Solutions Architect, PMP, or ITIL. Experience with broadcast technologies (e.g., playout automation, video servers, MAM, streaming protocols) is a plus. WORKING CONDITIONS: Primarily office-based in San Ramon, CA with occasional remote work flexibility. Evening or weekend work for system maintenance, upgrades, or emergency support. Evening or weekend work to provide IT and systems support for scheduled live productions. Limited travel to other company locations may be required. COMPENSATION The exact salary will depend on the successful candidate's, relevant skills, experience, and qualifications. PAC-12 OVERVIEW The Pac-12 stands at a defining moment in its history. Founded in 1915, the league's rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA., and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Currently composed of Oregon State University and Washington State University, the league will welcome seven new full members beginning with the 2026-27 season, including Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. ```

Create the product vision, customer persona identification, product framework for IT's compliance practices including the scopes of SOX and GxP Our client is a public biopharmaceutical company that is regulated by different governmental agencies. It is important that IT operates in a manner that is consistent, accurate, and high quality so that they stay in compliance with GxP and SOX procedures, protocols and audits. This role collaborates with IT members, QA leadership, Finance/SOX leadership, to align plans and activities to achieve successful results for GxP and SOX. ESSENTIAL DUTIES/RESPONSIBILITIES: Manage our IT systems' SOX related Governance, Risk and Compliance (SAP-GRC) component, framework and operations to maintain high quality and transparent results. Collaborate and work closely with Finance teams to set expectation and align activities. Oversee the cyclical SOX evidence sample selection, collection, data analysis, corrective actions and actively participate with the internal and external audit processes Drive the SOX Segregation of Duty analysis and related actions Ensure that IT Product Owners and product teams operate their SOX procedures with exceptions Coordinate and collaborate with business partners (e.g. Finance SOX Operations, Corporate Quality Assurance) to set priorities and directions to achieve reliable and optimal results for accurate and quality operations with successful compliance results. Represent IT's philosophy and operational requirements to our business partners Experience: Minimum of 5 years of experience with SOX compliance. Minimum of 3 years of experience managing SAP-GRC, ITGC, and SOX Experience leading IT GxP compliance practices Experience with operating and testing SOX controls a plus (in accordance with Governance Risk Compliance framework). Knowledge, Skills and Abilities: General knowledge of the Sarbanes-Oxley Act and the application to IT General knowledge of SOX IT controls and the operations and execution of SOX IT Controls Advance skills and abilities managing consultants and Managed Service Providers Comprehensive experience with IT development lifecycle and support methodologies Comprehensive experience with project management The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Endpoint Support Technicians experience Experience troubleshooting Windows 11 in an enterprise environment Experience supporting desktops, laptops, and tablets within a domain environment Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.). Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).

Sacramento, CA Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software RESPONSIBILITIES: Making the user experience the top priority Working as a team to administer and maintain production servers and applications Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks Acting as an escalation point for customer device outages and performance issues Monitoring alert systems and taking appropriate action as per guidelines Analyzing various messages in an event log to affect repairs Receiving escalated service requests requiring an enhanced response Training and mentoring other technicians Member of the after-hours support team REQUIREMENTS: Four (4) years of experience in similar IT support positions History of network and firewall administration (Cisco, Sophos, Sonicwall) Strong network, cloud, server, and workstation troubleshooting knowledge Excellent customer service skills (courteous, tactful, and professional demeanor) Excellent written and verbal communication skills, with experience presenting to groups Reliable work ethic Desired Skills and Knowledge: Windows server technologies Microsoft 365 and Azure technologies Active Directory and GPO administration Network switch and firewall technologies BENEFITS: Flexible Vacation Bonus Program 401k with Company Match Medical (90%), Dental (100%), Vision (100%) Life Insurance (100%) AD&D (100%) Aflac available Sick Pay Paid Holidays Employee Recognition Platform Anniversary Recognition Program We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00882

IT Administrator We're looking for an IT Administrator who can take ownership of technical initiatives, deliver executive-level support, and guide the rollout of new systems and applications. This role blends hands-on expertise with leadership, requiring someone who can manage complex projects while keeping communication clear across all levels of the organization. Responsibilities Lead IT projects end-to-end, including planning, vendor coordination, training, and rollout. Provide direct support to executives while ensuring smooth adoption of tools across the company. Manage identity and access through Okta, oversee workflows in Jira/Atlassian, and administer devices with Intune, Kandji, and Automox. Support and maintain SaaS platforms such as Slack, Microsoft 365, Zoom, and others, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP, VPNs), VoIP systems, and A/V conferencing solutions. Evaluate and test emerging technologies, including AI features in collaboration tools, and represent IT in innovation discussions. Mentor junior IT staff, manage escalations, and set standards for timely, high-quality support across mac OS, Windows, and SaaS environments. Deliver training sessions to employees on IT best practices, software tools, and hardware usage. Drive automation and process improvements to streamline workflows and reduce manual intervention. Qualifications 5+ years of IT support experience, including at least 3 years in advanced or lead roles. Strong troubleshooting skills across hardware, software, networking, and SaaS platforms. Proven expertise with MDM platforms (Intune, Kandji, Automox) and endpoint management. Experience managing Microsoft 365, Okta, Slack, Zoom, and other enterprise SaaS ecosystems. Solid understanding of networking protocols and configurations (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. Security-focused mindset with a drive for automation and continuous improvement. If this sounds like you, apply today!

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Proficient in end-user devices, including the latest Windows OS desktop/laptops and MS Office; familiar with computer peripheral devices such as printers, hand-held scanners, document scanners, and cameras. Ability to troubleshoot and support basic network connectivity for workstations, printers, and wireless devices. Familiar in technical terminology with an understanding of the interrelationship of software, hardware, and network environments. Experience working in a hospital or clinical setting is preferred. Ability to manage desktop deployment tasks such as maintaining inventory; track and plan deployments through ServiceNow tickets and/or MS Excel spreadsheets in the Cloud; prepare equipment for delivery by imaging, configuring, and labeling desktop and peripheral equipment, including installing software; deploy equipment to ergonomic standards; and maintain the cleanliness of the physical workspace. This position collaborates with customers, vendors, and other IT teams and the technician must be proficient in customer service skills with excellent communication, both written and oral; be able to work well on a diverse team; and be self-motivated to do high-quality work. Qualifications 2+ year of experience as a Deployment Tech, IT Support, Desktop Support, or a similar role. Experience with imaging/re-imaging end user devices, specifically Windows devices Experience in a medical, hospital, or healthcare setting. Experience with ServiceNow or similar Proficiency in MS Excel Comfortable lifting/pushing/pulling 25lbs

POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position. SPECIFIC RESPONSIBILITIES: · Assists IT Support Technicians with escalated situations and more complex issues. · Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance. · Communicates with vendors as needed to identify and resolve technical issues. · Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services. · Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same. · Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions. · Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services. · Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures. · Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information. · Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary. · May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases. · Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions. · Participates in professional development activities and encourages these for the rest of the team. OTHER DUTIES · Attends various meetings and may serve on committees and task forces. · Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies. · May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings. · May provide audio-visual support in classrooms and at events including classroom installations. · Performs related duties as assigned.} QUALIFICATION(S): · An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. · Experience in an information systems environment similar in size and complexity to that of the University is preferred. · Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment. · Experience with higher education or classroom technology IT support. · Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers. · Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives. CORE COMPETENCIES: Knowledge, Skills, and Abilities: Knowledge of: · Extensive knowledge of desktop hardware, software, and peripherals. · University or campus help desk functions, policies, and procedures (Service Now experience preferred) · Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections. · Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. · Knowledge of tools used to build and deploy computer system images (KACE experience preferred) · Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment. · General knowledge of voice, video, storage, and data networks. · Security best practices to ensure protection against potential threats such as viruses, malware, and spam. · Effective customer service practices and etiquette · Current trends and developments in computer and network technology. · Documentation procedures and recordkeeping and report preparation techniques. · Methods and practices of developing and providing user training. · Proper English usage including grammar, spelling, and punctuation. · Safety policies and work practices applicable to the work being performed. · Principles and practices of employee work guidance and direction. · Personnel Commission Rules, Administrative Regulations, Human Resources procedures. Skills and Abilities to: · Triage and direct high-volume work-ticket requests. · Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures. · Utilize diagnostic test procedures and equipment. · Provide prompt and appropriate technical support service to both end users and support team members. · Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions. · Maintain accurate inventory of computer hardware and software components. · Write instructions in a manner that can be understood by end users with diverse levels of computer literacy. · Prepare clear, concise, and accurate systems documentation and reports of work performed. · Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures. · Set priorities and exercise sound judgment within areas of responsibility. · Understand, interpret, explain, and apply policies and procedures. · Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. · Communicate effectively, both orally and in writing. · Understand and follow written and oral instructions. · Operate a computer and use standard business software applications. · Establish and maintain effective working relationships with all those encountered in the course of work. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Distinguishing Characteristics Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.

HI We are looking for ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN 12+ Months Onsite-100% Sacramento, CA Should have experience in IT Platform Services and for the 2025 Windows 11 Lifecycle Support For More Details feel free to reach Thanks Bennedick Sakayaraj Team Lead -US IT Recruitment Email - ******************************

Helpdesk support specialist San Francisco, CA Contract (Onsite) pays around $35/hr - $42/hr This client is looking to add a contractor to his team of 8. Their team is divided between helpdesk/desktop support people and the escalation to Sys admins and network engineers. They will also be working on tasks such as configuring Laptops, handling equipment when it arrives. Candidates must know: JAMF - they are a 95% MAC shop OKTA Slack JIRA Google office suite They also need someone to start ASAP. They would like to interview next week and have someone start on the following week.

San Francisco There is no sponsorship available. No agencies or C2C. Please do not submit candidates Our client, a global managed services provider supporting over 250 firms in the banking and finance sector, is looking for a Technical Support Engineer to join their onsite team in San Francisco. You'll play a key role in ensuring the smooth operation of their trading platforms and technology infrastructure, helping non-technical users keep critical systems running flawlessly. Training will involved a fully cover 3 week trip to Ireland, so a passport is required. What You'll Do: Provide onsite technical support to clients in a professional, efficient manner Troubleshoot and resolve technical issues, escalating complex problems when needed Implement system enhancements and upgrades to improve performance and stability Carry out routine maintenance, including software updates and configuration changes What You'll Bring: Bachelor's degree in Computer Science, IT, or a related field 1+ year's experience in a technical support role Background working a similar role Ideally in the financial service industry but this is flexible Excellent communication and interpersonal skills Experience with Microsoft 365, endpoint management, device deployment, and Azure (a big plus!) Someone who has passion outside of work. Think sports, music, hiking, art etc To speak in confidence about this opportunity please contact apply via the link

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

The Role: The IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We're seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations. In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You'll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery. Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork. Responsibilities: Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across mac OS, Windows, and SaaS platforms. Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience. Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained. Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe rencing solutions to enable seamless collaboration. Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives. Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption. Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows. Qualifications: 5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role. Deep expertise with MDM platforms (Intune, Kandji) and endpoint management. Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach. Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale. Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users. A mindset focused on security, automation, and continuous improvement. Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.