Fusion Technical Support Specialist
Information technology specialist job in Portland, OR
Hybrid contract in the Portland, OR. PST hours. Visa Sponsorship is not available.
We are looking for a skilled and proactive Product Support Specialist with
High level proficient with Autodesk Fusion
Customer soft skills
Good team collaboration mindset.
Preferred Qualifications:
2-5 years of industry experience.
Experience with Fusion
Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
Experience with CNC Programming, Machining, or Machine Setup
Experience with FEA/CAE tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Excellent written and verbal English communication skills. (Additional language skills are a plus.)
Responsibilities:
Advance Level knowledge using Autodesk Fusion.
Experience with CAM is a Plus.
Able to analyze and evaluate information technology systems operations.
Determines user needs and requirements and recommends ways to improve systems.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Will work directly with customers via email, phone and chat.
Able to follow proper documentation workflows and processes while using case management system.
Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.
Information Technology Help Desk Support
Information technology specialist job in Portland, OR
IT Helpdesk Support I (Contract)
Pay Rate: $25-$30 per hour
Duration: December 4 - December 23, 2025
Holiday Closure: December 23 - January 5 (no work during closure)
About the Role
Our nonprofit client in Portland, OR is seeking an IT Helpdesk Support I professional to assist with onsite technical tasks during a short-term contract assignment. This role is ideal for someone who is organized, detail-oriented, and comfortable working with hardware, documentation, and basic IT support duties.
Key Responsibilities
• Organize and record all E-cycle items
• Perform Ethernet drop map survey
• Create, update, and maintain FAQs and IT documentation
• Organize digital files and support general file structure cleanup
• Reimage and test computers to ensure proper functionality
• Test cables to determine whether to E-cycle or retain
Requirements
• Previous helpdesk or desktop support experience
• Ability to work onsite in Portland, OR
• Strong attention to detail and organizational skills
• Experience with basic troubleshooting, imaging, and hardware handling
• Ability to work independently and follow documented processes
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
**Please no C2C applicants*
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit *******************************************
Schedule
• Full-time hours December 4 - December 23
• Off during holiday closure (12/23 - 1/5)
• Resume assignment January 5 - March 1
Desktop Support Specialist
Information technology specialist job in Milwaukie, OR
The Desktop Service Support Specialist is tasked with providing technical assistance and support for desktop computers, hardware, software, and related technology within the organization. This role includes troubleshooting issues, configuring equipment, resolving software and connectivity problems, and ensuring a seamless experience for end users. The Desktop Service Support Specialist works closely with IT teams and other departments to maintain reliable and secure desktop environments, supporting productivity and business operations.
Key Responsibilities
· Respond promptly to support requests and diagnose hardware, software, and network issues on desktop and laptop computers.
· Install, configure, and update operating systems, applications, and security tools on end-user devices.
· Conduct equipment setup and deployment for new hires, relocations, and hardware replacements.
· Provide guidance and training to users on common desktop applications and best practices.
· Collaborate with IT teams to implement and maintain desktop images, software deployment, and patch management.
· Ensure compliance with organizational security policies, including antivirus and endpoint protection measures.
· Maintain records of support activities, inventory, and asset management for hardware and software resources.
· Assist in the evaluation and procurement of desktop hardware and software solutions.
· Stay informed about emerging technologies and industry trends to enhance desktop support delivery.
Required Qualifications
· Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
· Proven experience in desktop or technical support roles within a corporate or enterprise environment.
· Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
· Proficiency with Microsoft Windows, mac OS, and Microsoft Office Suite; familiarity with common enterprise applications.
· Experience with remote support tools and ticketing systems.
· Excellent communication and customer service skills.
· Ability to work independently and collaboratively in a fast-paced setting.
· Understanding of IT security, data privacy, and asset management principles.
Preferred Skills
· Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials.
· Experience supporting mobile devices and virtual desktop environments (VDI).
· Familiarity with scripting or automation tools for support tasks.
· Ability to manage multiple priorities and provide support under pressure.
· Proven aptitude for continuous learning and adapting to new technologies.
Working Conditions
The Desktop Service Support Specialist typically operates in an office environment but may be required to support remote or hybrid users. Occasional travel between sites or after-hours work may be necessary to resolve incidents or complete projects. The role involves frequent interaction with users at all organizational levels.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Desktop Support Technician
Information technology specialist job in Portland, OR
Do you have experience with IT Support? If so, we are looking for qualified candidates to support our client with a short-term assignment during an employee labor strike. This strike can last anywhere from 1 day - 3 weeks, with a slight chance of going longer.
Compensation:
Day Shift: $55/HR
Swing Shift: $60/HR
Overnight Shift: $65/HR
Possible Sign-On Bonus!
We understand there's uncertainty around the duration for this role (given that it is to help cover an employee strike and there is a slight chance the strike ends before you report to work) so we're working out the details on offering a possible sign-on bonus to show our commitment and make this opportunity even more rewarding.
Schedule: the specifics are still TBD, but we are looking for IT Support Technicians that can either work day/swing/night shifts
Day to Day
The IT Field Services Technician provides on-site and remote technical support for our client at their two main locations, downtown Portland and Hillsboro. You will support Medical staff, faculty, and clinical teams. This role ensures reliable operation of endpoint devices, peripherals, and related technology systems that enable our client's mission of healing, teaching, and discovery. Technicians work directly with end users across hospital environments to resolve hardware and software issues, install and configure systems, and maintain compliance with security and operational standards.
Responsibilities
Technical Support: Diagnose and resolve PC and peripheral hardware/software issues in clinical and administrative settings.
Deployment & Configuration: Install and configure Windows operating systems, applications, and security tools.
Field Services: Provide in-person support across two locations: Downtown Portland and Hillsboro.
Incident Management: Utilize our client's IT ticketing system to track, prioritize, and resolve service requests.
Collaboration: Work closely with Service Desk, Endpoint Management, and Network teams to ensure seamless IT operations.
Compliance: Maintain adherence to HIPAA, cybersecurity, and institutional IT policies.
Customer Service: Deliver exceptional support with clear communication and empathy for clinical urgency.
Requirements
High Diploma or GED
2+ years of hands-on IT support experience
Proficiency in troubleshooting hardware and software issues for Windows.
Experience with imaging tools, endpoint management systems, and IT ticketing platforms.
Ability to lift and transport computer equipment (up to 50 lbs) across campus.
Strong interpersonal and communication skills for working in healthcare settings.
Must have a reliable means of transportation and a clean driving record
Data Center Technician (BASH/Linux/rack/cable/label/Fiber)
Information technology specialist job in Hillsboro, OR
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Data Center Technician(BASH/Linux) to supporting both the physical and logical operations of the data center. World Wide Technology is looking for a Data Center Technician(BASH/Linux) in Hillsboro, OR role. This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.
Sr Data Center Technician (BASH/Linux)
Hillsboro, OR
Duration: 18+ months
The Sr Data Center Technician is responsible for supporting both the physical and logical operations of the data center. This role combines hands-on equipment management - including racking, cabling, and troubleshooting - with systems-level administration for servers, network devices, and environmental monitoring systems. The ideal candidate has strong technical troubleshooting skills, attention to detail, and experience with Linux or Windows system administration in a data center environment.
Key Responsibilities
Data Center Operations
• Install, rack, cable, label, and document new hardware including servers, storage, and networking equipment.
• Perform routine hardware maintenance, hardware swaps, and system upgrades.
• Monitor data center environmental systems (power, cooling, alarms, and access control).
• Conduct physical inspections and assist with incident response for power or connectivity issues.
• Ensure proper inventory control, spare parts management, and asset tracking.
• Support structured cabling standards for fiber and copper connections.
Systems Administration
• Perform basic to intermediate systems administration tasks on Linux and/or Windows servers.
• Assist with configuration, patching, and monitoring of infrastructure management tools (e.g., DCIM, Nagios, Zabbix, SolarWinds).
• Manage user access, permissions, and system configurations under supervision of senior admins.
• Participate in automation and scripting of operational tasks using PowerShell, Bash, or Python.
• Support virtualization platforms (VMware, KVM, Hyper-V) and storage systems as needed.
• Contribute to change management and documentation of configurations and procedures.
Operational Excellence
• Respond to tickets, alerts, and on-call requests within established SLAs.
• Collaborate closely with network, systems, and facilities engineering teams.
• Maintain compliance with data center security and safety procedures.
• Continuously improve operational efficiency and system reliability.
Qualifications
Required:
• 2+ years of experience in data center operations, IT infrastructure, or systems administration.
• Working knowledge of server hardware (Dell, HPE, Cisco UCS, etc.) and networking concepts.
• Familiarity with Linux or Windows command line.
• Understanding of basic IP networking (DNS, DHCP, VLANs, etc.).
• Strong documentation and communication skills.
• Ability to lift/move equipment (up to 50 lbs) and work in controlled environments.
Preferred:
• Experience with DCIM tools (e.g., Nlyte, Schneider EcoStruxure, or NetBox).
• Exposure to monitoring and alerting platforms.
• Basic scripting skills (Bash, Python, or PowerShell).
• Experience supporting virtualized or hyperconverged environments.
• Familiarity with ITIL or data center operational standards (TIA-942, Uptime Institute).
Rate/Salary: A reasonable estimate of the current pay range for this position is $30.00 to $35.00 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay.
If you have any questions or concerns about this posting, please email SRpostings at wwt.com
Data Center Technician (Graveyard)
Information technology specialist job in Hillsboro, OR
We are the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. Join us to challenge yourself with work that matters.
This role, due to the business needs of the team, requires employees to be physically present in the specified office on a full-time basis. This helps to ensure you are best equipped to be successful and have the experience you need to fulfil the responsibilities of the role.
We are looking for a Data Center Technician to join our Graveyard shift.
Responsibilities:
Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
Troubleshoot basic Linux OS level issues on all servers.
Installation of new SSD's and NVME's into existing servers.
Assist LinkedIn engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers).
Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
Respond to all system problems on a 24X7 basis and take part in on-call rotation
Secondary Responsibilities will include, but not limited to
:
Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting.
Ensure LinkedIn's data center house rules are being followed and immediately report any concerns to leadership.
Ensure LinkedIn's data center cleanliness, any issues with cleanliness must be reported to leadership.
Requirements:
Basic Qualifications:
4+ years in a Data Center Engineering Role
4+ years network cabling experience
4+ years Linux troubleshooting experience.
4+ years server hardware troubleshooting experience.
Preferred Qualifications:
Experience with Ticket systems like JIRA, Salesforce, ServiceNow
Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar.
Experience with automation and script use (e.g., Python, Bash).
Familiarity with networking protocols and equipment (e.g., switches, routers).
Experience using fiber testing equipment and understanding complex network mapping
Suggested Skills:
Strong verbal and written communication skills.
Sound problem-solving logic and analytical skills.
Ability to work independently and within a team.
Attention to detail and strong organizational skills.
Proactive attitude and ability to manage multiple tasks simultaneously.
Ability adapting to new technologies and processes.
Compensation:
$32.90- $46.48 Hourly (W2/Non-Exempt)
Dependent upon Shift***
Req# 16381-1
Product Support Specialist
Information technology specialist job in Portland, OR
Pay: $75.99 - $80.73/hr (Depending on experience)
Duration: 10 months
About the Role:
We are supporting one of our clients in hiring a Technical Support Specialist (Autodesk Fusion focus) to join its product support and customer success team. In this position, you will assist users of Fusion-based CAD and CAM software, helping them troubleshoot issues, optimize workflows, and get the most out of their design and manufacturing tools. You will work directly with customers through email, phone, and chat, using your advanced Fusion expertise to diagnose problems, replicate technical issues, and deliver effective solutions. This role requires strong communication skills, a customer-first mindset, and the ability to collaborate within a dynamic, fast-paced support environment.
What You'll Do:
Provide technical support for Fusion CAD and CAM workflows across modeling, toolpathing, simulation, and general software use.
Diagnose, reproduce, and resolve customer issues using strong analytical and troubleshooting skills.
Communicate with customers via email, phone, and chat while maintaining excellent professionalism and clarity.
Use internal case management systems to document issues, steps taken, and resolutions.
Collaborate with internal engineering, product, and QA teams to escalate complex cases.
Offer best-practice guidance and workflow recommendations to improve customer success.
Assist with CAM- or machining-related workflows as applicable (toolpaths, CNC setup, machining strategies).
Contribute to internal and customer-facing documentation, FAQs, and knowledge-base content.
What We're Looking For:
Advanced, hands-on proficiency with Autodesk Fusion.
2-5 years of relevant experience (skill level is more important than years).
Strong customer support, communication, and interpersonal skills.
Ability to evaluate technical issues and work through complex software workflows.
Experience using ticketing or case management systems.
Team-oriented mindset and willingness to collaborate frequently.
Nice-to-Have Skills:
CAM experience (Fusion CAM, PowerMill, FeatureCAM, HSM, Mastercam, CNC workflows).
Background in machining, CNC programming, or machine setup.
Exposure to FEA/CAE tools.
Additional language proficiency.
Strong documentation and problem-solving abilities.
Data Center Technician
Information technology specialist job in Wilsonville, OR
***
***Must be authorized to work in the US***
***Must currently be local to the Wilsonville, OR area***
Our client is seeking a highly professional, self-motivated datacenter systems administrator for our Regional Datacenter (RDC). The ideal candidate will have experience working in a software development environment with primary responsibilities listed below.
Responsibilities:
Server hardware management: Plan and implement server installations including planning, preparation, installation, cabling, LAN configuration, OS installation, and post configuration.
Provide hardware swap-outs for repairs, and interact with vendors for parts and service support, including over-seeing their onsite activities.
Deploy operating systems with homegrown automated deployment process.
Working closely with the facilities technical team, monitor and report incidents across all data center facilities equipment via daily walkdown of the environment.
Monitor and respond to hardware incidents across all data center IT equipment e.g. servers, filers, switches, and data backup libraries.
Participate in daily facility walk down and off-hours maintenance of IT systems as required for business.
Participate in on-call rotation one week a month. Datacenter audits and reporting, adhering to all data center operational processes and procedures.
Operating System troubleshooting (Windows / UNIX).
Manage inbound tasks via ticket tracking tool (ServiceNow), following standard ITIL Change and Incident Management processes.
Virtual machine deployment and management Scripting, process improvements, automation.
Deploy and configure new Linux systems.
Required Knowledge/Skills, Education and Experience:
Bachelor's degree in Computer Science or equivalent relative work experience.
2 years' experience in an IT maintenance & support operational role, including operating system installation and troubleshooting.
1+ year of experience working with virtual environments and deployments.
1+ year of experience with Linux (Redhat, CentOS, SLES, etc.) installation, troubleshooting, and support.
Ideal candidate will have scripting (BASH, Perl, PowerShell) and process automation experience.
Ability to follow technical written and verbal directions.
Ability to work well with various teams both local and remote including international.
Familiar with Microsoft Office including Outlook.
Good communication, collaboration, and presentation skills.
Advanced hardware component troubleshooting skills (CPU, memory, motherboard, controllers, and disks) and replacement of components thereof.
Able to lift 50+ pounds.
Preferred Knowledge/Skills, Education and Experience:
Network configuration and troubleshooting
Experience managing and maintaining a highly available datacenter environment utilizing configuration management (DCIM) tools.
Familiar with ITIL operations
Familiar with network storage systems (some or all: Network Appliance, Tintri Storage, Nimble Storage) and server automation and configuration management orchestration.
Familiar with Datacenter level backup processes and software
Familiar with some or all: Building Management Systems, facilities monitoring tools, fire detection, and suppression systems.
Knowledge of alternate power supplies/generators and following emergency procedures and processes.
Our Benefits: Medical, Dental, and vision insurance; disability and life insurance; 401(k) with company match and PTO.
Our TalentAffirm process: All applicants are personally reviewed by a recruiter. Candidates who complete our TalentAffirm screen and assessment are prioritized for next steps. It's an opportunity for you to stand out above your competition.
Help Desk Support
Information technology specialist job in Vancouver, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY
Provides computer support to employees in all departments and branches.
The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.
Computer hardware and software maintenance and installation.
Writes project reports and documentation for new or modified software and hardware.
Diagnose PC, LAN, WAN and data communication problems.
Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
Assists department staff with application customization.
Assists with work projects such as converting to new hardware or software.
Makes recommendations for improvements in computer system.
Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
RELATIONSHIPS
Daily contact with Supervisor to receive direction and discuss department issues.
Daily contact with IT department staff.
Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHER
Accurate data input; at least 30 wpm.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
Technical Support Specialist II
Information technology specialist job in Portland, OR
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
We're seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you'll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.How will you contribute?
Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.
Act as a client liaison and become an advocate for the resolution of client issues.
Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.
Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.
Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
Effectively manage cases to ensure timely customer status updates and ultimate resolution.
On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.
Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.
Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.
Advocate for product, policy and process improvements that improve the customer experience.
Follow required polices and processes to maintain compliance with information security and data protection requirements.
Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedure.
What will you bring?
Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments.
At least 2 years of call center experience handling inbound/outbound calls in high-volume settings.
Strong verbal and written communication skills, with active listening and empathy.
Bachelor's degree or equivalent preferred.
$26 - $33 an hour
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Auto-ApplyHelp Desk Support
Information technology specialist job in Vancouver, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY
Provides computer support to employees in all departments and branches.
The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.
* Computer hardware and software maintenance and installation.
* Writes project reports and documentation for new or modified software and hardware.
* Diagnose PC, LAN, WAN and data communication problems.
* Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
* Assists department staff with application customization.
* Assists with work projects such as converting to new hardware or software.
* Makes recommendations for improvements in computer system.
* Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
* Participates in and completes training objectives with passing scores.
* Follow all Riverview policies and procedures.
RELATIONSHIPS
* Daily contact with Supervisor to receive direction and discuss department issues.
* Daily contact with IT department staff.
* Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
SKILLS
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports and business correspondence.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHER
Accurate data input; at least 30 wpm.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology specialist job in Vancouver, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Help Desk Support
Information technology specialist job in Salem, OR
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.
Qualifications
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Technical Support Specialist
Information technology specialist job in Vancouver, WA
Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance.
This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives.
Responsibilities
Customer Support:
* Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns.
* Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests.
* Accurately document interactions, resolutions, and escalations in the ticketing systems.
* Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency.
* Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership.
* Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals
Cross-Functional Collaboration & Internal Support:
* Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage.
* Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements.
* Use knowledgebase for all troubleshooting, promotions, known issues, and software updates.
Customer Experience & Continuous Improvement:
* Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty.
* Proactively identify opportunities to improve the customer experience and operational workflows.
* Support department initiatives related to process refinement, and quality enhancement.
* Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication.
Requirements
Education:
* High school diploma or equivalent required.
* Advanced degree or certificate preferred
Experience:
* Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred.
* Experience troubleshooting hardware, software, or connected devices strongly preferred.
* Experience supporting order management, logistics, or e-commerce processes preferred.
* Previous work within the fitness or consumer technology industry is beneficial.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Time Off benefits
* Product discounts
* Wellness programs
EOE/M/W/Vet/Disability
#ZR
Plant IT Technician
Information technology specialist job in Canby, OR
What you will do:
The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure in the plant. The Plant IT Technician reports directly to the USCAN Plant Systems West Team Lead with a dotted line relationship to local plant management teams.
How you will do it:
Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds
Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user
Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards
Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
Provide general application support, including O365, Windows 10, ERP, firewalls
Facilitate the full PCLM process with an emphasis on configuration
Maintain security, appearance, and organization of the server room
Manage SLAs and resolve incidents in Service Now
Primary contact for service providers
Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
Partner across local departments-Engineering, HR, Maintenance-to advise on deployments and execute projects
Engage with the USCAN Plant Systems Team to execute projects across the region
Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors
Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
Travel occasionally to support remote sites or assist with projects. (Up to 10%)
What we look for:
Required:
Bachelor's Degree with 1 year of IT technical support experience
In lieu of a Bachelor's Degree, will consider a 2-year degree and at least 6 years of experience, or equivalent combination of education and experience
Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
Experience with structured network cabling
Solid analytical and critical thinking skills with strong written and verbal communications skills
Demonstrated track record of strong initiative and producing results
Ability to be on-call to resolve off-hours support situations requiring immediate attention
Preferred:
Other desirable certifications include Network+, Security+, MCSE, CCNA, A+
Experience with inventory, asset management, and CMDB is a plus
Experience working in a manufacturing plant setting strongly preferred
#LI-CS1
What you get:
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide market share leadership
HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction.
Who we are:
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities.
Veterans/Military Spouses:
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Auto-ApplyCS Tech Support Specialist I
Information technology specialist job in Milwaukie, OR
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Position Summary
The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role.
Pay Range
$20.88 - $23.49 hourly (depending on experience)
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
************************** GK=27746770&refresh=true
Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Required Skills, Experience & Education:
High school diploma or equivalent.
6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience.
10 key proficiency of 135 spm net on a computer numeric keypad.
Typing ability of 25 wpm net.
Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates.
Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat.
Strong time management, planning and organization skills with ability to prioritized and manage changing priorities.
Ability to handle multiple tasks simultaneously and adapt to change.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to anticipate, identify, analyze and resolve conflict and problems.
Ability to listen and understand information verbally and in writing.
Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat.
Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail.
Maintain confidentiality and project professional business presence and appearance.
Ability to comply with company rules and policies and maintain attendance above company standards.
Able to embrace process improvements and works well in a team oriented environment.
Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment.
Experience working in a collaborative and fast-paced team environment.
Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance.
Help customers troubleshoot issues they encounter and provide actionable tips to resolve.
Demonstrated outstanding attention to detail, ownership, and follow-through.
Consistent record of achieving individual and team metrics.
Excellent professional written & oral communication skills.
Passion for technology and willingness to learn new skills.
Ability to navigate multiple computer programs in a fast pace multi-tasking environment.
Empathy/compassion for working with senior, disabled, low income populations.
Ability to work extra hours and participate in overtime as needed.
Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time.
Primary Functions:
Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities.
Respond to customer queries in a timely and accurate way, via phone, email, chat or social media.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS)
Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required.
Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership.
Develop access to registrants' passwords and log-in data so when questions are received a prompt answer can be provided.
Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people.
Exercise judgment, initiative, and discretion in confidential and sensitive manners.
Consistently follow the correct process and procedure with each line of business and contact method being used.
Maintain forms necessary for new external provider and employer users.
Responsible for handling all requests received for Certificate of Coverage and CCC letters
Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence).
Monitor customer complaints on social media and reach out to provide assistance.
Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times.
Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy).
Review, update and become familiar with new and revised benefit information or claim processing procedures.
Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information.
Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Other duties as assigned
Working Conditions & Contact with Others
Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
Answer inquiries received through phone calls, emails, online chat, social media and outbound text from subscribers, members, Agents, Brokers, Providers/Facilities, Dentists, Pharmacies, Group Administrators and multiple internal departments.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our ***************************** email.
Easy ApplyIT Systems Administrator
Information technology specialist job in Portland, OR
Summary Description: The Systems Administrator is responsible for supporting the university's IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions. The primary responsibilities include: (1) managing user accounts/permissions, (2) resolving Tier 1 and Tier 2 helpdesk tickets, (3) systems administration, and (4) managing moves, adds, and changes to the phone system. This position also serves as a backup to support the university's network equipment (firewalls, switches, phone systems, wireless, etc.).
Essential Responsibilities:
Systems Administration
Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365 and Exchange, Barracuda Cloud Email Security and Archiving, VMware, Veeam Backup and Replication, PaperCut, PRTG, etc.
Administer and maintain end user accounts and permissions
Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas
Image, configure, deploy, administer and troubleshoot physical and virtual servers, including print servers, file servers, application servers, etc.
Implement, maintain, troubleshoot and document backup and restore solutions for operating systems, databases, servers, and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessary
Configure, deploy, administer and troubleshoot anti-malware, anti-virus, and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedules
Routinely audit system logs to identify and correct performance problems
Helpdesk Support
Answer phone calls and walk-in requests related to technology issues and help users with issues; use work order system to create, track, and route requests for successful resolution
Support Microsoft Windows workstations including operating system, hardware, network, and printing issues
Create deployment images and coordinate software installation on workstations
Recommend, schedule, and perform software and firmware installations and upgrades
Maintain inventory database
Network and Telecommunication Support
Implement security procedures and tools to ensure rigorous security measures are in place (PCI, FERPA, NIST, etc.)
Audit, patch and provide recommendations to secure the network environment
Provide support for the phone system including moves, adds, and changes
Provide backup support to monitor, manage, configure and maintain network equipment including switches, firewalls, and wireless access points
Other
Provide basic training and guidance to end users for technology hardware, software, and services
Install uninterruptable power supplies; audit and test batteries; replace batteries as necessary
Develop and maintain documentation and change logs
Conduct research on emerging products, services and standards in support of systems software procurement and development efforts
Work with suppliers to identify solutions and schedule remote and onsite support
Be present in the office on a daily basis unless arrangements are made with the supervisor
Contribute to the support and implementation of the Strategic Plan
Participate in Warner Pacific University professional development opportunities
Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle Agreement
Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities
Perform other duties as assigned
Minimum Qualifications:
Three years of experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience
Three years of experience supporting Microsoft networking, including server administration, Active Directory, DNS, DHCP, Group Policies, Exchange, etc.
Three years of experience supporting VMware or Microsoft Hyper-V
Knowledge of IP addressing, subnetting, and VLANs
Excellent oral and written communication and customer service skills
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
Ability to multi-task with accuracy, adapt, work effectively, and meet deadlines in a fast-paced environment
Comfortable working on ladders and lifting up to 50 lbs.
A valid driver's license; local travel is required
Preferred Qualifications:
A four-year degree in computer science, information technology or equivalent field, or equivalent experience in computer science and/or information technology
Applicable technical certifications
Experience with Microsoft Intune
Scripting or automation experience (PowerShell, etc.)
Experience with Fortinet firewalls and Juniper switches
Experience with phone system configuration
Working knowledge of relational databases and SQL
Experience in a higher education environment
Physical Demands - Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required.
Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click “Apply Now” to complete the online application, and submit the following:
Application
Cover Letter
Resume
** NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.
Need Help Desk Support II
Information technology specialist job in Salem, OR
This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
The primary roles of the IS technicians are:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure Pc, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Qualifications
May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area.
Additional Information
If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology specialist job in Portland, OR
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
CS Tech Support Specialist I
Information technology specialist job in Milwaukie, OR
Job Description
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Position Summary
The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role.
Pay Range
$20.88 - $23.49 hourly (depending on experience)
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
************************** GK=27746770&refresh=true
Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Required Skills, Experience & Education:
High school diploma or equivalent.
6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience.
10 key proficiency of 135 spm net on a computer numeric keypad.
Typing ability of 25 wpm net.
Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates.
Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat.
Strong time management, planning and organization skills with ability to prioritized and manage changing priorities.
Ability to handle multiple tasks simultaneously and adapt to change.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to anticipate, identify, analyze and resolve conflict and problems.
Ability to listen and understand information verbally and in writing.
Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat.
Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail.
Maintain confidentiality and project professional business presence and appearance.
Ability to comply with company rules and policies and maintain attendance above company standards.
Able to embrace process improvements and works well in a team oriented environment.
Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment.
Experience working in a collaborative and fast-paced team environment.
Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance.
Help customers troubleshoot issues they encounter and provide actionable tips to resolve.
Demonstrated outstanding attention to detail, ownership, and follow-through.
Consistent record of achieving individual and team metrics.
Excellent professional written & oral communication skills.
Passion for technology and willingness to learn new skills.
Ability to navigate multiple computer programs in a fast pace multi-tasking environment.
Empathy/compassion for working with senior, disabled, low income populations.
Ability to work extra hours and participate in overtime as needed.
Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time.
Primary Functions:
Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities.
Respond to customer queries in a timely and accurate way, via phone, email, chat or social media.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS)
Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required.
Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership.
Develop access to registrants' passwords and log-in data so when questions are received a prompt answer can be provided.
Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people.
Exercise judgment, initiative, and discretion in confidential and sensitive manners.
Consistently follow the correct process and procedure with each line of business and contact method being used.
Maintain forms necessary for new external provider and employer users.
Responsible for handling all requests received for Certificate of Coverage and CCC letters
Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence).
Monitor customer complaints on social media and reach out to provide assistance.
Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times.
Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy).
Review, update and become familiar with new and revised benefit information or claim processing procedures.
Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information.
Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Other duties as assigned
Working Conditions & Contact with Others
Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
Answer inquiries received through phone calls, emails, online chat, social media and outbound text from subscribers, members, Agents, Brokers, Providers/Facilities, Dentists, Pharmacies, Group Administrators and multiple internal departments.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our ***************************** email.
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