Information technology technician jobs in Ocala, FL

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule Respond to customers via deskside, phone, email or MS Teams chat Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications Ability to work well in a team as well as individually Ability to lift up to 50 pounds Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred Certification in CompTIA A+, Network+ or MCP a strong plus 4 to 5 years of hand-on experience in fast-paced environment Experience supporting on-site and remote users in a Windows based environment for over 1,000 users Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: Ability to image computers on site as well as keep all on-site hardware inventory ERP system knowledge a plus Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange Competent in handling software licensing process Ability to work efficiently under a fast-paced work environment while managing multiple priorities Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users Strong logical & analytical skills Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. Ability to learn new technical and business concepts very quickly Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR mZ32k6U2iK

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - FL - Orlando - John U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - FL - Orlando - JohnWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: * Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. * Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule * Respond to customers via deskside, phone, email or MS Teams chat * Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings * Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations * Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications * Ability to work well in a team as well as individually * Ability to lift up to 50 pounds * Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred * BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred * Certification in CompTIA A+, Network+ or MCP a strong plus * 4 to 5 years of hand-on experience in fast-paced environment * Experience supporting on-site and remote users in a Windows based environment for over 1,000 users * Demonstrated experience in the following networking concepts: * Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) * Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration * Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: * Ability to image computers on site as well as keep all on-site hardware inventory * ERP system knowledge a plus * Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange * Competent in handling software licensing process * Ability to work efficiently under a fast-paced work environment while managing multiple priorities * Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users * Strong logical & analytical skills * Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) * Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) * Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. * Ability to learn new technical and business concepts very quickly * Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Job DescriptionAbout The Villages Health The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!Responsibilities: The IT Applications and Interface Specialist plays a critical role in ensuring seamless interoperability and optimal use of clinical and business applications, with a strong focus on Athena EHR, Salesforce, and health data exchange standards such as HL7 and FHIR. This role leads the design, implementation, and support of application interfaces, managing integration projects end-to-end. It requires a hands-on technologist with excellent communication skills, project management capabilities, and a passion for improving healthcare technology outcomes. Essential Duties and Responsibilities: Duties and Responsibilities may include, but are not limited to: Collaborate with stakeholders to gather interoperability requirements and analyze workflows. Identify and document business needs, ensuring compliance with standards, regulations, and best practices. Design, implement, and manage interface solutions across systems including Athena EHR, Salesforce, and third-party applications. Develop and maintain HL7 v2.x, HL7 FHIR, and API-based integrations for accurate, timely data exchange. Configure and support interfaces and APIs (e.g., Athena, Salesforce, OnePacs, FlexScan) to enable seamless communication. Lead or contribute to integration projects, application upgrades, and release management initiatives. Conduct and document unit, system, and user acceptance testing (UAT) to validate functionality and performance. Monitor, troubleshoot, and resolve interface and application issues, ensuring root cause analysis and timely resolution. Establish feedback loops to enhance release processes and system performance. Design and manage release strategies, including risk assessment, testing, and documentation. Follow change control processes to ensure transparency, stakeholder communication, and readiness. Collaborate across clinical, business, vendors and IT teams to support integration and compliance efforts. Liaise with vendors to manage relationships and track service level compliance. Maintain comprehensive documentation including configurations, data flows, audits, and troubleshooting procedures. Provide expert support and resolve tickets in alignment with SLA guidelines. Support post-implementation continuity and contribute to ongoing system optimization. Develop and deliver training materials and communications for end-users and support staff. Perform additional duties as assigned to support team and organizational goals. Education/Experience Requirements:Required Qualifications Bachelor's degree in Computer Science, Health Information Technology, or a related field; or equivalent combination of education and experience (3-5 years). Experience with Athena EHR configuration, workflows, and API capabilities. Proficiency in Salesforce platform use, workflows, and integration tools (e.g., MuleSoft, Salesforce Connect). Deep knowledge of healthcare interoperability standards (HL7, FHIR, CCD, X12). Proficiency in programming languages such as Python and JavaScript for automation, data handling, or system integration tasks. Demonstrated project management experience (formal PM certification is a plus). Strong analytical, problem-solving, and communication skills. Familiarity with compliance and security standards such as HIPAA and ISO 27001. Preferred Certifications HL7 Certification or FHIR Implementation Certification PMP, CAPM, or other Project Management credential CPHIMS or other healthcare IT certification Knowledge/Skills/Abilities Excellent technical troubleshooting and root cause analysis skills. Effective communication and stakeholder engagement abilities. Ability to balance multiple projects with competing deadlines. Experience working with vendors and cross-functional teams. High attention to detail with a continuous improvement mindset. Ability to work independently and collaboratively in a healthcare setting. Salary is commensurate with experience. Questions? Contact us at ********************************* Powered by JazzHR QLiV5oh1GD

Help Desk Specialist Hours of work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Troubleshoot user issues: Investigate and resolve computer software and hardware problems for end users across Windows/mac OS (and mobile where applicable). Frontline support: Receive and triage telephone calls, tickets, and chats from users seeking help with software (e.g., statistical, graphics, database, word processing, email), printing, and other systems. Discovery & diagnosis: Interview users to understand steps taken, reproduce issues, and determine root cause. Guided resolution: Walk callers through diagnostic procedures (including running diagnostic utilities) and provide clear, step‑by‑step instructions. Root‑cause determination: Identify whether problems stem from hardware (e.g., modems, printers, cables, phones), user procedures, configuration, or software defects. Collaborative problem‑solving: Partner with IT teammates to research issues, share findings, and develop solutions. Vendor coordination: Communicate software errors to vendors, recommend program changes, and open/track service requests with software and hardware providers for defective products. Additional Responsibilities (Typical for This Role) Log, prioritize, and resolve tickets in the service desk system within defined SLAs; escalate when appropriate. Set up and support user accounts, permissions, MFA, and email; assist with onboarding/offboarding. Support printers, peripherals, and basic network connectivity (Wi‑Fi, VPN, DNS, DHCP). Maintain knowledge base articles and user guides to drive self‑service and consistency. Contribute to endpoint hygiene (patching, updates, antivirus) and basic security best practices. Required Qualifications 1-3 years of IT Help Desk / Desktop Support or equivalent customer‑facing technical support experience. Working knowledge of common operating systems (Windows, mac OS), M365/Outlook or Google Workspace, and standard business apps (word processing, spreadsheets, databases, email, PDF tools). Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk, Freshservice) and remote support tools. Strong troubleshooting, documentation, and customer service skills; ability to explain technical concepts to non‑technical users.

Job Description JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Roles/Responsibilities: Analyze operational and training data to assess performance and identify areas for improvement. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Required Skills and Education: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Security Clearance: Secret with the ability to obtain TS When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: Health Insurance Dental Insurance Vision Insurance Life & Accidental Death and Dismemberment Insurance Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care Disability Insurance 401K Plan Tuition Reimbursement JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. * Acts as primary liaison with external IT Providers for the Alachua, FL site. * Determine the goals of IT for Alachua site within broad outlines provided by the business. * Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. * Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. * Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. * Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. * Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. * Help business operations groups utilize information systems to improve their efficiency.. * Ensures computer equipment, hardware, and software are updated to meet organizational needs. * Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. * Identify technologies that can be used to automate tasks and work with users to implement them efficiently. * Provide systems network support and security, including patches, firewalls, etc. * Stay updated with the latest advancements in networking technologies and industry best practices. * Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. * Set up and support of audio and video equipment. * Managing and maintaining a Hyper-V and VMWARE cluster. * Managing and maintaining Microsoft Azure and Office 365 Tenant * Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. * Support of remote users stationed globally. * Communicate the user's needs and issues to the external and offsite IT team. * Present project status reports to management as well as project teams. * Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. * Generate, review and update computer system related policies and procedures. * Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. * Supports Change Management initiatives to maintain GMP compliance. * Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. * Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. * Vendor Management * Other duties as assigned.

Field Technician Salary: $18.50 $24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that don t perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. Quick Apply: Takes less than 10 minutes on our website Watch what it s like to be part of the team: **************************** Facebook: ******************************************** YouTube Channel: *************************************************************** Why You'll Love This Role Competitive Pay: $18.50/hour base pay guaranteed (Year 1). Techs currently earn $22 $24.50/hour on average based on performance; top performers earn up to $35/hour. Paid Training Bonuses: Weekly and monthly performance-based incentives Company-provided vehicle, gas card, tools, and phone 100% Employee-Owned Company Independent Work & Autonomy: Enjoy a variety of tasks without constant oversight What You ll Do Install tech products from DISH, Boost Mobile, OnTech, Hughes, Polk Audio, Google, and Ring Troubleshoot and solve equipment & service issues Educate customers and sell smart home products & related services What You ll Need - Physical Requirements Ability to lift up to 80lbs. And carry extension ladders Stand for long periods of time Must be at or below 330 lb weight limit Work in confined spaces - Professional Requirements Strong customer service and communication skills Valid driver s license and clear driving record Pass background check and drug screen Flexible availability, including weekends and holidays About Us Satellites Unlimited (SUI) is a Regional Service Provider and Authorized Retailer serving the Southeast. With over 300 team members and 175,000+ customers annually, we deliver top-notch video, internet, home automation, and security solutions. Most of our team leaders, trainers, and managers began their careers as field technicians. Technicians can grow into roles like Field Service Manager, Corporate Training Instructor, Trade Development Specialist, and other leadership roles. We improve lives through bold, unmatched field service excellence! Benefits Medical, Dental, Vision Insurance Company-Paid Life Insurance Short & Long-Term Disability 401(k) Plan Employee Stock Ownership Plan (ESOP) Paid Vacation: 5 days after 6 months 5 additional days after 1-year anniversary Ongoing Technical Training & Career Development Promotion Opportunities (many current leaders started as technicians) Employee Assistance Program (financial/legal/family services) Tuition Reimbursement If you're motivated, hands-on, and ready for a career you can grow with, we d love to hear from you.

FIELD SUPPORT TECHNICIANS No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program. EXPERIENCE AND EDUCATION: Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferred Must have ability to pivot at a moments notice to assist where needed. High School Education Associate or bachelors degree would be a plus COMPETENCIES AND SKILL SET: Ability to troubleshoot and think independently Ability to move or lift 90 plus pounds Ability to read and understand directions and instructions Mechanically inclined Comfortable with face-to-face customer interaction Strong communication skills Ability to communicate with homeowners, builders, and other trades professionally Flexible Style (do whatever it takes approach). Aptitude for problem solving; ability to determine solutions for customers. RESPONSIBILITIES: Work with installers on projects. Site readiness Quality Control reviews Product delivery Warranty work Responsible for safe driving of company vehicles. Responsible for safe work site, equipment, and truck. Assists in customer service issues in the garage door department. Reviews work orders for accuracy and completeness before departing to job site. Installs garage door openers and associated components. Other duties as assigned. OTHER: Valid drivers license with acceptable driving record for past 3-years. Ability to work a full-time schedule. Clean criminal background. It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities. {Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. } Compensation details: 15-19 Hourly Wage PI17388da8c21d-31181-38928981

Requirements At least 4 years of experience in a technical support role. Previous supervisory or leadership experience in a technical support role is preferred. Demonstrates a proven level of exceptional and influential leadership skills. Experience with computer networking and server administration is preferred. Ability to supervise day-to-day operations of the Tech Support staff. Takes ownership of escalations from Tech Support agents. Motivates staff and maintains a positive, collaborative team environment. Ability to establish personal and professional relationships, gaining the respect and confidence of Tech Support staff and others throughout the company. Intentionally develops staff skills and guides performance direction and levels, including the ability to provide timely feedback and hold crucial conversations. Ability to delegate effectively. Ability to understand and successfully process all levels of Tech Support questions. Exemplary communication skills when working with internal and external parties. Proven ability to successfully develop and maintain positive customer relationships. Ability to understand and evaluate customer concerns and escalate as required. Fosters a professional work environment through high expectations and personal example. Professional in character, punctual, reliable, honest, and flexible. Exemplifies strong organizational skills, including superior writing and editing abilities. Proven data-driven decision-making skills, including the ability to make independent decisions in a team environment. Successfully supports and achieves departmental goals, projects, and initiatives. Compensation: Hourly wage is negotiable depending on skill and experience. Benefits include outstanding work environment, opportunities for growth, medical, dental and vision insurance, PTO and matching 401(k). To learn more about Audio Enhancement, visit ************************ For quick inquiries, contact *****************************

Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. Acts as primary liaison with external IT Providers for the Alachua, FL site. Determine the goals of IT for Alachua site within broad outlines provided by the business. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. Help business operations groups utilize information systems to improve their efficiency.. Ensures computer equipment, hardware, and software are updated to meet organizational needs. Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. Identify technologies that can be used to automate tasks and work with users to implement them efficiently. Provide systems network support and security, including patches, firewalls, etc. Stay updated with the latest advancements in networking technologies and industry best practices. Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. Set up and support of audio and video equipment. Managing and maintaining a Hyper-V and VMWARE cluster. Managing and maintaining Microsoft Azure and Office 365 Tenant Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. Support of remote users stationed globally. Communicate the user's needs and issues to the external and offsite IT team. Present project status reports to management as well as project teams. Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Generate, review and update computer system related policies and procedures. Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. Supports Change Management initiatives to maintain GMP compliance. Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. Vendor Management Other duties as assigned. Requirements Educational Qualifications Associate's degree or higher, required Bachelor's degree, preferred Additional Qualifications 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required 2-3 years' experience in CCNA or Security+ certification preferred This position does not have supervisory responsibilities This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location. Physical Requirements Physical Demands Light work ( Physical Activity Repetitive motion Kneeling/crouching Typing/grasping Balancing Crawling Walking Stooping Reaching Pushing/pulling Lifting Standing Hearing Climbing Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Employee Discounts Employee Assistance Program

IT Systems Administrator Hours of Work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Infrastructure Design & Implementation Architect and deploy scalable, secure, and standardized infrastructure (servers, storage, networking, and cloud) across all sites. Lead initiatives to unify technology environments following acquisitions. Champion Microsoft technologies, including Hyper-V virtualization and Azure Stack HCI solutions. System Administration & Maintenance Manage Windows Server, Active Directory, Group Policy, DNS, DHCP. Administer Hyper-V clusters, failover systems, and Storage Spaces Direct. Oversee SAN/NAS storage systems, ensuring high availability and performance. Network Management Configure, monitor, and troubleshoot routers, switches, firewalls, and VPNs. Maintain reliable and secure connectivity between all practice locations. Security & Compliance Implement and manage endpoint security, conduct vulnerability assessments. Ensure HIPAA, HITECH, and other healthcare compliance requirements are met. Report on security metrics to demonstrate continuous improvement. Cloud & Hybrid Infrastructure Manage Azure IaaS/PaaS and Microsoft 365 environments. Optimize cloud resources for performance, security, and cost. Lead cloud migration projects and enforce best practices. Backup & Disaster Recovery Develop and maintain backup and disaster recovery strategies. Conduct routine testing to ensure business continuity. Monitoring & Optimization Monitor system health and performance; proactively resolve issues. Implement solutions to improve infrastructure efficiency and reliability. Documentation & SOPs Maintain accurate system documentation and Standard Operating Procedures. Tier 3 Support & Mentorship Serve as an escalation point for complex infrastructure issues. Mentor junior IT staff and promote knowledge sharing. Required Qualifications Bachelor's degree in Computer Science, IT, or equivalent experience. 5+ years in IT System Administration Proficiency in: Windows Server (2016+), Active Directory, Group Policy Microsoft Hyper-V, failover clustering, Live Migration Azure Stack HCI, Storage Spaces Direct, SAN/NAS Networking: TCP/IP, VLANs, VPNs, routing, switching, firewalls (Meraki, WatchGaurd) Azure IaaS/PaaS, Exchange Online, Microsoft 365 administration PowerShell scripting for automation Strong knowledge of HIPAA and HITECH compliance. Experience with EMR/EHR systems and PACS/RIS. Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) CompTIA Security+

FIELD SUPPORT TECHNICIANS No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program. EXPERIENCE AND EDUCATION: Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferred Must have ability to pivot at a moments notice to assist where needed. High School Education Associate or bachelors degree would be a plus COMPETENCIES AND SKILL SET: Ability to troubleshoot and think independently Ability to move or lift 90 plus pounds Ability to read and understand directions and instructions Mechanically inclined Comfortable with face-to-face customer interaction Strong communication skills Ability to communicate with homeowners, builders, and other trades professionally Flexible Style (do whatever it takes approach). Aptitude for problem solving; ability to determine solutions for customers. RESPONSIBILITIES: Work with installers on projects. Site readiness Quality Control reviews Product delivery Warranty work Responsible for safe driving of company vehicles. Responsible for safe work site, equipment, and truck. Assists in customer service issues in the garage door department. Reviews work orders for accuracy and completeness before departing to job site. Installs garage door openers and associated components. Other duties as assigned. OTHER: Valid drivers license with acceptable driving record for past 3-years. Ability to work a full-time schedule. Clean criminal background. It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities. {Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. } Compensation details: 15-19 Hourly Wage PIe**********b-31181-38928983

At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and trust-with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we're looking for "lifers"-members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. This hourly administrative position provides daily supervision of Audio Enhancement's Technical Support team, ensuring a high level of efficiency and measurable, successful support for customers. This position reports directly to the Manager of Technical Support and serves as a backup for that position's duties when the manager is absent. Successful candidates will have outstanding human-relations and management skills and a customer-first attitude. Organizational and leadership skills, including strong troubleshooting abilities, are a must. Duties Include: * Uses KPI data to effectively produce positive results among staff. * Works collaboratively with the Tech Support Manager and staff to develop, implement, and guide necessary training programs. * Exercises discernment regarding matters that need to be brought to the attention of the Tech Support Manager (e.g., interdepartmental or corporate interventions, Tech Support planning, personnel concerns, staff training ideas, KPI progress, advanced customer concerns). * Seeks and provides appropriate resources to foster professional growth of staff in both technical and customer service skills. * Plans strategically with the Tech Support Manager to develop and guide departmental goals and achievements. * Understands and executes the mission and goals of Audio Enhancement. * Familiarity with all Audio Enhancement equipment. * Ensures staff members complete all required training courses. * Uses the company CRM to monitor and guide daily staff performance. * Performs regular audits of tickets and staff performance. * Knows how to use an ERP. * Navigates Paylocity. * Provides regular reports to the Tech Support Manager regarding staff attendance and scheduling. * Serves as the first point of escalation for calls from Level 3 Tech Support agents. * Assists with escalated calls from lower-level Tech Support agents as needed. * Takes customer calls when necessary, ensuring the currency of phone support skills. * Performs de-escalation and resolution of customer concerns. * Continues to seek opportunities for self-improvement and professional growth. Requirements * At least 4 years of experience in a technical support role. * Previous supervisory or leadership experience in a technical support role is preferred. * Demonstrates a proven level of exceptional and influential leadership skills. * Experience with computer networking and server administration is preferred. * Ability to supervise day-to-day operations of the Tech Support staff. * Takes ownership of escalations from Tech Support agents. * Motivates staff and maintains a positive, collaborative team environment. * Ability to establish personal and professional relationships, gaining the respect and confidence of Tech Support staff and others throughout the company. * Intentionally develops staff skills and guides performance direction and levels, including the ability to provide timely feedback and hold crucial conversations. * Ability to delegate effectively. * Ability to understand and successfully process all levels of Tech Support questions. * Exemplary communication skills when working with internal and external parties. * Proven ability to successfully develop and maintain positive customer relationships. * Ability to understand and evaluate customer concerns and escalate as required. * Fosters a professional work environment through high expectations and personal example. * Professional in character, punctual, reliable, honest, and flexible. * Exemplifies strong organizational skills, including superior writing and editing abilities. * Proven data-driven decision-making skills, including the ability to make independent decisions in a team environment. * Successfully supports and achieves departmental goals, projects, and initiatives. Compensation: Hourly wage is negotiable depending on skill and experience. Benefits include outstanding work environment, opportunities for growth, medical, dental and vision insurance, PTO and matching 401(k). To learn more about Audio Enhancement, visit ************************ For quick inquiries, contact *****************************