Information technology technician jobs in West Des Moines, IA

The Role: Background, context, and vision for this role and why this role exists As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance. Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field. The What: What this role is responsible for. Technical Expectations Help Desk Support Provide Tier 1 technical support via phone, email, and in-person assistance Troubleshoot common issues with Windows workstations, printers, and mobile devices Support CAD software including AutoCAD, Revit, Civil 3D, and related applications Document all support requests in ticketing system with detailed resolution steps Maintain help desk metrics including response time and resolution rate targets Escalate complex issues to Senior IT Administrator with proper documentation Hardware & Infrastructure Deploy and configure new workstations and laptops for staff onboarding Perform routine maintenance on high-performance CAD workstations Assist with network infrastructure maintenance and cable management Support mobile device management for iPads and field devices Manage inventory of IT equipment and supplies using asset management system Coordinate hardware warranty repairs and replacements Software Support Assist with Autodesk software installations and license management Support Office 365 deployments and basic troubleshooting Maintain software inventory and compliance tracking Perform basic database maintenance and backup verification under supervision Update and patch workstation operating systems following established procedures Support specialized engineering applications (RAM, Wind, Enercalc) Field Operations Support Provide remote support for field personnel via VPN and remote desktop tools Assist with mobile device configuration and troubleshooting Support construction management software used on jobsites Coordinate with Senior IT Administrator for complex field technical issues Document field support procedures and common resolution steps End-User Support & Customer Service Provide clear communication with employees of all technical levels Model best practices for customer service and coach junior staff in handling end-user support Anticipate user needs, document solutions, and contribute to a growing IT knowledge base Build trust with employees by consistently delivering responsive, high-quality support Effective Organization and Housekeeping of IT Hardware Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access. Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date. Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment. Qualifications: Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience Experience: 1-2 years relevant experience in IT support or help desk environment Technical Skills: Strong Windows desktop support skills and basic networking knowledge Familiarity with Microsoft Office Suite and basic troubleshooting Understanding of Active Directory basics and user account management Basic knowledge of computer hardware and peripheral devices Preferred Qualifications Experience in architecture/engineering or professional services environment Knowledge of CAD/BIM software and high-performance workstation requirements Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent) CompTIA Security+ or similar security certifications Experience with backup and disaster recovery solutions Familiarity with compliance frameworks (ISO 27001, NIST 800-171) Understanding of construction industry workflows and technology needs

**Posting Title:** Service Desk Technician **Reports To:** Manager, IT Service Desk **Salary Range:** $19.83/hour to $25.48/hour Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. **WHO WE ARE** For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we always-always-do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything. **THE IT TEAM** Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact. **ABOUT THE ROLE** We are seeking a proactive, customer-focused Service Desk Technician to join our IT Service Desk team. The ideal candidate will provide hands-on support for both office and field personnel across a regional footprint, delivering excellent service in a fast-paced environment. You will be responsible for responding to IT service requests, resolving first-level incidents, and escalating complex issues. + Serve as the first point of contact for all IT-related issues, service requests, and incidents. + Provide first-level support and basic troubleshooting for hardware, software, Windows workstations, network connectivity, printers, and mobile devices. + Fulfill service requests including onboarding setups, user access provisioning, application installations, and peripheral/device support. + Record, categorize, and prioritize tickets in alignment with ITIL Incident and Request Management processes. + Respond to tickets assigned via round-robin dispatching and ensure actions are completed within defined SLAs. + Document all resolution steps in the ITSM tool (e.g., Freshservice) and contribute to internal knowledge base articles. + Escalate unresolved or high-impact issues to Tier 2, Tier 3, or engineering teams as appropriate. + Adhere to all service desk procedures, escalation guidelines, and communication standards. + Participate in an after-hours support rotation as needed. **Skill:** Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. **Job Complexity:** Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. **Supervision:** Normally receives little instruction on daily work, general instructions on newly introduced assignments. **ABOUT YOU** + Proficient in Microsoft 365, Windows 11, mac OS, iOS, Active Directory, and Intune. + Strong knowledge of computer systems, hardware, peripherals, printers, and mobile devices. + Skilled in ITSM tools (e.g., Freshservice) and understanding of SLAs, ticket workflows, and documentation standards. + Familiar with ITIL practices including Incident, Request, Change, and Knowledge Management. + Excellent troubleshooting, communication, and interpersonal skills. + Able to manage multiple tasks, learn new technologies, and adapt in a fast-paced environment. **WHAT YOU WILL GAIN** As a Service Desk Technician, you will have the opportunity to integrate your knowledge and expertise into the current processes and procedures of the Service Desk Team. You will actively practice one of our core values, Innovation, by implementing creative solutions and providing exceptional support to internal customers. Whether it be one-on-one support in person or remote technical assistance, you will make a direct impact on employee productivity and effectiveness across the organization. At Cupertino Electric, you will be part of an environment where employees feel that their contributions truly matter-and you will be part of making that happen. **MINIMUM QUALIFICATIONS** _Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._ **Education:** High School Diploma or GED required. Associate's Degree (AA/AS) or a Bachelor's Degree (BA/BS) in IT, Computer Science, or a related field is preferred. **Licensure/Certifications:** ITIL Foundation Certification strongly encouraged. CompTIA A+, Network+, or Microsoft certifications optional. **Experience:** 1-2 years of experience in IT support or help desk environment _*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship._ \#LI-DM1 **PLEASE NOTE:** CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here. (******************************************** CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at *************** or 1-(877)-747-4CEI. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Job Description Who We Are We're a group of passionate people that just so happen to be in the business of managing incredible communities. We are the GO team! What You'll Do A typical Maintenance Service Technician's day might include: Reviewing make-ready checklists to ensure all apartment homes are ready for the new resident(s) resulting in a 5-star Google review. Keeping our communities running 24/7 by being a part of our after-hours emergency team. You'll get to proudly cruise around town in a “GO Team” company provided vehicle for 7 days during the on-call rotation. Partnering with Property Managers to obtain bids and negotiate prices for a tree branch that just fell onto a garage roof. Ordering and keeping inventory of supplies and parts in a well-kept maintenance shop. What You Need To Get The Job Done This role might be a fit for you if: You are passionate about providing exceptional service and have a leadership mindset, then this would be a great position for you. You have drive, excellent communication, and are willing to get your hands dirty, then this role may come naturally to you. You believe the details matter. If it's worth doing, then you believe it's worth doing right. You are flexible. You enjoy learning new things and rolling with changes. Your availability allows for a flexible work week, which includes some weekend coverage. You are dependable, safety conscious and have general maintenance experience. Tell us where you picked up any knowledge of appliance repair, light carpentry, plumbing and electrical. What You'll Love About Us We may be a great fit for you if you enjoy: Great Company Culture. We work hard so that we can play hard. We value getting to know each other inside the office and outside the office setting. Make an Impact. We care about your future at Indigo Living and work with you to create a development plan to further your skills and knowledge. Read about our: Careers that are Going Places Health Benefits. Medical, Dental, Vision, HSA and FSA options, 401K with employer match! Give back. Get paid to give your time to the community! Ask us about Hubbell's Extreme Build Projects! Rest and Relaxation. Enjoy pre-loaded paid time off and 11 Holidays! The salary range for this position is $ 23.00 - 26.00 per hour, depending on experience and qualifications. Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 4-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

MidAmerican Energy Company has an exciting career opportunity available. Take the next step in your career and apply now! Skills for Success * Effective oral and written communication skills. * Effective analytical and problem-solving skills. * Effective interpersonal skills and customer relationship skills * Ability to prioritize and handle multiple tasks and projects concurrently. Qualifications * Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, network administration, information systems, or related field of study. * Must be available May 2026 - August 2026. * Working knowledge of Microsoft Office and the Windows operating environment. Primary Job Duties and Responsibilities * Basic understanding of Layer 2 and Layer 3 networking * Basic understanding of how a firewall works. * Experience configuring network devices Performance Expectations * Establish and maintain effective work relationships within the department and the company. * Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training. * Maintain sensitive and confidential information regarding company information. * Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules. * Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.

The Information Security Internship will support Information Security with day-to-day operations, assist with the implementation of a Secure Access Service Edge (SASE) solution, and explore the use of Agentic AI in Security Operations. The 2026 Information Security Internship duration is anticipated to be from May 2026 through August 2026, or mutually agreed upon timeframe. Responsibilities: Work with the Information Security, Retail Support, and Network teams to implement a SASE solution. Coordinate with the Information Security Analyst to identify opportunities for automation in Security Operations, design and build a lab for experimentation, and measure the ability of Agentic AI to satisfy Security Operations automation use cases. Other duties as assigned. Skills and Requirements: Basic technical aptitude in the following: Networking, Information Security, Microsoft 365. Current college or university student, or recent graduate. Team-oriented/strong interpersonal skills. Assertiveness and initiative. Ability to communicate clearly and effectively. Demonstrate strong organizational skills. Additional Details: Internship is a paid opportunity. Internship typically may be up to 40 hours per work week. Internship does not provide housing stipend/allowance. Location: The primary location for this position is the Fareway Headquarters in Johnston, IA, with infrequent travel to the Distribution Center in Boone, IA as needed. Deadline to Apply is January 31, 2026 or until position is filled. Interviews will be conducted throughout the application period. *EOE RequiredPreferredJob Industries Retail

Linde Gas & Equipment Inc. IT Support Specialist Linde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team! In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location. The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment. What we offer you!What we offer you! * Competitive compensation * Comprehensive benefits plan (medical, dental, vision and more) * 401(k) retirement savings plan * Paid time off (vacation, holidays, PTO) * Employee discount programs Career growth opportunities What you will be doing: Key Responsibilities: * Technical Support: Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution. Provide technical assistance for application system upgrades and monitor changes to operating system software as directed. * Performance Monitoring & Maintenance: Analyze performance and implement improvements to ensure the stability of personal computers. Proactively monitor and maintain personal computers and resolve user-reported issues. * Hardware and Software Deployment: Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support. Order computer supplies and maintain resource availability as required. * Conference Room A/V Support: Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings. * Device Management: Troubleshoot and activate smartphone, tablet, and handheld devices Assist with depot operations as needed. * Process Adherence: Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets. Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently. * Problem Analysis & Recommendations: Analyze potential solutions and recommend the best course of action within your area of expertise. Present findings and actionable recommendations to stakeholders. * Task Management: Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner. What makes you great: Basic * 3-5 years of experience in IT equipment support * Proficiency in troubleshooting hardware, software, and A/V systems. * Knowledge of service request system. * Strong problem-solving abilities to address technical issues and ensure system stability. * Familiarity with inventory and asset management tools. * Excellent communication skills with the ability to work both independently and collaboratively. * Experience with IT desk-side support or technical assistance roles. * Expertise in managing technical escalations and meeting SLA targets. * Prior involvement in IT projects or initiatives. * Flexibility to provide after-hours support as needed. * Ability to make decisions based on analysis of available alternatives using sound judgment Preferred Qualifications (Optional): * Degree or advanced studies in computer science or related field * Experience working in fast-paced environments or with cross-functional teams * Experience with tools associated with networking Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: · This role is focused on level-1 help desk phone support, primarily with system access issues and password · Support. The ideal candidate must have excellent customer service and communications skills. · Candidate must be able to: · handle difficult situations with clients and turn them into a win for the service desk team · initiate trouble tickets from a service desk system · answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service · Greater detail outlined in the skills matrix. · Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week. Qualifications · At least 3 years of relevant experience working in a technical IT call center environment. · HDS2 · 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study. Additional Information Thanks and Regards, Jane Morgan

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This position supports CIO and departmental administration while driving customer experience improvements through user advocacy and process innovation. This position reports to the SVP, Chief Information Officer. Experience is Everything. At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors. What You'll Do: * Department Administration * Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events. * Maintain departmental documentation, intranet presence, and provide contract administration. * Prepare and refine presentation and other artifacts to be optimized for senior level consumption. * Customer Experience Analysis * Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement. Translate user insights into actionable recommendations for service and product enhancements. * Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery. * Process Improvement and Innovation * Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness. * Partner with teams to design and optimize workflows that align with business goals and user needs. * Facilitate workshops or feedback sessions to gather input and co-create improved processes. * Culture Champion * Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership. * Support initiatives that reinforce organizational values and employee experience. * Serve as a role model for teamwork, integrity, and continuous improvement. * Perform other duties and responsibilities as assigned. What We're Looking For: * Bachelor's degree or equivalent experience required. * Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.) * 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles. * Exceptional organizational and time management skills. * Strong communication and presentation abilities. * Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva). * Analytical mindset with experience in data interpretation and storytelling. * Familiarity with design thinking, user research methods, and change management principles is a plus. Why Join Us? * Industry Leader. * Inclusive & collaborative culture. * Top Workplace USA. * Top Workplace Iowa. * Charity and community involvement. * Outstanding advancement opportunities. * Ongoing career development. Benefits Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave. Our Commitment LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: ************************* Additional Information Travel frequency: 0-10% Estimated Salary: $57,000 - $71,000 The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors. A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED. LCS IS AN EQUAL OPPROTUNITY EMPLOYER.

What You'll be Doing The Bank Iowa Information Technology team is a dedicated group of professionals who work very closely with all branches and departments in our organization. The Information Technology intern will assist IT team staff in technical support duties, as well as implementing solutions, tracking hardware and software inventory, assisting IT and other departments with technology requests via the IT service desk, and training Bank Iowa staff on new and existing solutions. As this position is an intern position, learning and development of IT skills, processes and procedures are key components to this individual's success. An individual who exceeds in these core duties may have additional opportunities throughout the internship to engage with project work related to AI-powered systems integration and business process enhancement. Core Responsibilities Assist team members with technology questions/issues. Troubleshoot equipment issues (printers, computers, phones, A/V, etc.). Manage inventory of all IT equipment and maintain the log/location of equipment. Assist with installing & troubleshooting equipment as needed. Systems onboarding and offboarding of new and departing team members. Projects & Initiatives May Include On-site new PC and laptop team member upgrades. Create documentation for systems workflows and dataflow diagrams for priority business processes. Systems integration work and business process enhancements through AI-powered tools. Exploration and deployment of potential applications for generative AI within the bank. General Responsibilities As this is an internship role, growth and learning will be a continuous process. We expect the associate to be working with their mentor on a regular basis to help further develop technology and soft skills. May have access to confidential information about accounts and customers. Protects the privacy and confidentiality of customers, other employees, and work. The IT intern is expected to demonstrate professionalism and integrity by adhering to all company policies, procedures, and ethical standards in the performance of their duties. Performs other bank related duties as assigned by supervisor. Requirements Skills/Experience You'll Need Currently enrolled at an accredited 2-year junior college or 4-year college/university. Interest in Local Area Network/Wide Area Network structure, client server architecture, telecommunications systems, printers, vertical software, and generative AI platforms preferred. Additional Qualifications Include: Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best. Strong communication and interpersonal skills. Experience with Microsoft Word, PowerPoint, Excel, and SharePoint. Demonstrated research and problem-solving skills Proven organization skills with exceptional attention to detail Works well in a team environment. Understanding of sensitive data handling best practices. Familiarity with scripting best practices. Hours of Work & Travel Temporary Employment/Seasonal Employment in Summer 2025 Generally, within Monday through Friday 8:00 AM to 5:00 PM. Occasional travel to Iowa branches. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology, network administration, computer science, cybersecurity or related field, graduating later than August 2026. IT OT Windows Unix interns will be exposed to a variety of projects and activities that occur within the energy industry. Interns will have the opportunity to apply their knowledge and skills learned through college and apply them to the workplace. The position is temporary, nonexempt, and full-time/hourly through summer 2026 MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory. Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience. Skills for Success Effective oral and written communication skills. Effective analytical and problem-solving skills. Effective interpersonal skills and customer relationship skills Ability to prioritize and handle multiple tasks and projects concurrently. Qualifications Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, network administration, information systems, or related field of study. Must be available May 2026 - August 2026. Working knowledge of Microsoft Office and the Windows operating environment. Primary Job Duties and Responsibilities Basic understanding of Layer 2 and Layer 3 networking Basic understanding of how a firewall works. Experience configuring network devices Performance Expectations Establish and maintain effective work relationships within the department and the company. Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training. Maintain sensitive and confidential information regarding company information. Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules. Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.

Be the Tech Hero Behind the Scenes! Are you passionate about technology and love solving problems? Join our team as an IT Specialist, where you'll be the go-to expert ensuring our systems run smoothly and securely. This role is perfect for someone who thrives on variety-one day you're troubleshooting network issues, the next you're rolling out new hardware or guiding users through Microsoft 365 tools. If you enjoy making technology work for people and want to be part of a collaborative, forward-thinking team, this is your chance! This position will be onsite at our office in Pleasant Hill, Iowa. What you will do Be the first line of defense for end-user support-diagnose and resolve hardware, software, and network challenges. Keep us connected by managing Microsoft 365 applications and accounts. Own the hardware lifecycle-from setup and deployment to maintenance. Empower our team with training and tips that make tech easy and accessible. Monitor and optimize system and network performance, escalating issues when needed. Document like a pro-maintain IT controls, system guides, and user documentation. Drive IT service excellence through incident management, request fulfillment, and problem resolution. Champion security by supporting data protection and compliance with company policies. Collaborate and innovate with IT leadership on process improvements and technology projects. Live our company values in every interaction. And yes-other duties as assigned (because tech never stops evolving!). Requirements Hands-on experience with Microsoft 365 administration and applications. Strong troubleshooting skills for hardware, software, and network issues. Solid understanding of IT operations and system administration. Familiarity with information security and data governance. Excellent communication skills-you can train and support users with ease. Detail-oriented and process-driven. A collaborative, customer-focused mindset with a hunger to learn new tech. What we provide, because we care! · Full benefit package including medical, dental, vision, life and disability · Generous 401k match (up to 6%) · Profit-sharing for all employees · Continuing education · Wellness reimbursement up to $300 a year · 8 Paid Holidays

MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology, network administration, computer science, cybersecurity or related field, graduating later than August 2026. IT OT Windows Unix interns will be exposed to a variety of projects and activities that occur within the energy industry. Interns will have the opportunity to apply their knowledge and skills learned through college and apply them to the workplace. The position is temporary, nonexempt, and full-time/hourly through summer 2026 MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory. Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience. Skills for Success Effective oral and written communication skills. Effective analytical and problem-solving skills. Effective interpersonal skills and customer relationship skills Ability to prioritize and handle multiple tasks and projects concurrently. Qualifications Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, network administration, information systems, or related field of study. Must be available May 2026 - August 2026. Working knowledge of Microsoft Office and the Windows operating environment. Primary Job Duties and Responsibilities Basic understanding of Layer 2 and Layer 3 networking Basic understanding of how a firewall works. Experience configuring network devices Performance Expectations Establish and maintain effective work relationships within the department and the company. Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training. Maintain sensitive and confidential information regarding company information. Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules. Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.

**Essential Job Functions:** - Offer foundational technical support in infrastructure services, providing assistance in routine tasks. - Assist with infrastructure projects and assignments. - Participate in basic monitoring and routine troubleshooting of infrastructure systems. - Collaborate with team members to address infrastructure challenges and daily operational tasks. - Support the creation and maintenance of infrastructure documentation. - Develop and improve technical skills through on-the-job experience. - Show eagerness to learn and gain expertise in infrastructure services. - Follow established best practices and standards in infrastructure service delivery. **Basic Qualifications:** - Bachelor's degree in a relevant field or equivalent combination of education and experience - Typically, 2+ years of relevant work experience - Proven experience in infrastructure technology analysis - Proficiencies in data analysis and technical knowledge - A continuous learner that stays abreast with industry knowledge and technology **Other Qualifications:** - An advanced degree in a relevant field is a plus - Relevant certifications, such as CompTIA A+, Microsoft Certified: Clienture Fundamentals, or Google Cloud Associate, are a plus **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Information Technology Intern Division: Precision Pulley & Idler (PPI) FLSA: Non-Exempt Grade: N/A Job Status: Part-Time Travel Required: 0-5% PURPOSE OF POSITION Provide students an opportunity to build problem-solving and real-world experience through hands on application of Information Technology. Responsible for performing PC maintenance and support by performing duties and responsibilities listed below. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. More specifically, the employee owner will: Install PC hardware, which includes upgrading software, installing and maintaining network components. Respond to inquiries and questions. Provide on-going support and assistance to users. Support ongoing projects. Continually participate in additional training related to the job. Perform extra assignments in other areas and related task assignments in the work area. Demonstrate strength in communication and documenting processes. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Currently a high school or college level student looking for IT experience. A quick learner who is looking to learn new concepts and ideas. Self-starter, motivated, critical thinker, solid work ethic with the ability to create, change, and understand products to meet customer specifications. Able to develop alternative solutions and work well in individual and group problem solving situations Must have strong verbal & written communication skills and be a team player. Possess good problem-solving skills. Detail oriented, thorough, organized, with the ability to complete projects on time. Ability to work and communicate with individuals and groups at varying levels of the organization. Strong organizational and time management skills. EDUCATION - EXPERIENCE - COMPUTER SKILLS Pursuing Associate's (A.A.) or Bachelor's degree (B.A.) from a two college, technical school or four-year college or university in Information Technology. TRAINING - CERTIFICATIONS - LICENSES COMPETENCIES To perform this position successfully, an individual should demonstrate the following work competencies: Safety and Security - Observes safety and security procedures; Uses equipment properly. Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens and receives clarification, respond to questions. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 50 pounds. Vision abilities required by this job include close, distance, and peripheral vision. Specific hearing abilities required by this job include being able to respond quickly to instructions in a fast-paced work environment and demonstrate good communication skills. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually MODERATE. Steel-toed shoes, safety glasses, and ear plugs are required in production areas and when posted. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employee owners to discuss potential accommodations with Precision, Inc.

Summary: As IT Systems Administrator, you will be responsible for managing and maintaining the bank's IT infrastructure, with a focus on Microsoft 365 and security. This includes managing cloud-based services, securing financial data, supporting internal users, and ensuring compliance with banking regulations (e.g., GLBA, PCI-DSS). You'll play a key role in safeguarding the bank's network and systems while providing reliable IT solutions that support daily banking operations. Essential Duties and Responsibilities Manage and optimize Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and Power BI, ensuring they meet the bank's needs. Administer user accounts, manage licenses, and implement security policies and permissions across Microsoft 365 applications. Participates in the evaluation of technologies and vendors used to ensure they meet industry standards for quality and performance Monitors and supports ancillary bank systems and alerts management of any performance or security issues Enhance security protocols across the bank's IT infrastructure, ensuring compliance with financial industry regulations (GLBA, CRI). Manage endpoint security tools, including XDR and SIEM software and firewall configurations, to protect systems from threats. Develop, implement, and enforce security measures such as encryption, MFA, VPN, and secure remote access to safeguard sensitive customer data and banking systems. Participate in regulatory audits, vulnerability scans, and security updates to identify and address potential threats. Assist with support of on-premises and cloud-based servers, ensuring systems are optimized for performance and security. Installation, configuration, and troubleshooting support of end user hardware and software. Assist with onboarding and offboarding of employees, including setting up new accounts, permissions, and access to necessary systems. Assists with staff training and guidance on best practices for IT security and utilization of Microsoft 365 tools. Project participation with department and organizational initiatives. Documentation responsibilities for configurations and security settings to ensure compliance with regulatory standards. Other duties as assigned Supervisory Responsibilities This job has no supervisory responsibilities. Requirements Competencies Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Design - Generates creative solutions; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; Strives to build knowledge and skills continuously; Shares expertise with others. Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Maintains confidentiality. Oral Communication - Listens and gets clarification; Response well to questions. Written Communication - Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Cost Consciousness - Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness. Quantity - Completes work promptly; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions, Uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals, completes tasks on time, or notifies the appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Innovation - Generates suggestions for improving work. Qualifications To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform essential functions. Education and/or Experience Bachelor's degree in Information Technology or Computer Science preferred; or at least five years of related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Successful individuals should have in-depth knowledge of Microsoft 365 and Sharepoint as well as familiarity with financial industry regulations and security frameworks (GLBA, CRI). Other Qualifications Must be able to travel to all bank locations using your transportation. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers while working with a keyboard and mouse. They must regularly reach with hands and arms and talk or hear. The employee is frequently required to stand, sit, and/or walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee will be required to lift and/or move computer equipment up to 20 pounds. Work Environment The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.

The Role: Background, context, and vision for this role and why this role exists As part of the Todd & Sargent IT Team, the IT Senior Administrator is responsible for managing and securing enterprise systems that support 150+ employees across both office and field operations. This advanced technical role ensures that our infrastructure (servers, networks, databases, and specialized technology) operates securely, reliably, and efficiently. Acting as a technical lead on complex projects, this role will play a key part in project planning and execution and provides critical support for high-performance CAD/BIM environments. Beyond technical expertise, this role requires exceptional end-user customer service. This role is expected to support employees at every level with patience, clear communication, and a problem-solving mindset. By combining technical depth with customer focus and disciplined project management, the IT Senior Administrator ensures that technology at T&S is not just functional, but a seamless partner that creates environment of productivity, collaboration, and client delivery. The What: What this role is responsible for. Technical Expectations () Systems Administration Manage Windows Server, Active Directory, DNS, and DHCP services Administer VMware virtualization and enterprise storage systems Maintain SQL Server databases, including backup/recovery and optimization Apply security patches and updates across enterprise infrastructure Monitor and optimize system performance for CAD/BIM workloads Manage Microsoft 365 environment (Exchange Online, SharePoint, Teams) Network Infrastructure Manage enterprise network including switches, routers, and wireless systems Configure and maintain VPN solutions for remote and field access Implement network security measures including firewalls and intrusion detection Optimize network performance for large CAD/BIM file transfers and real-time collaboration Coordinate with ISPs and telecommunications providers Support distributed field operations connectivity requirements Security Implementation: Deploy and maintain endpoint protection and security monitoring tools Support MXDR (Managed Extended Detection and Response) solution deployment and ongoing monitoring Implement access controls and permission management aligned with NIST and ISO 27001 frameworks Conduct security audits and vulnerability assessments Maintain security documentation and incident response procedures Ensure compliance with construction industry security standards End-User Support & Customer Service Provide clear communication with employees of all technical levels Model best practices for customer service and coach junior staff in handling end-user support Anticipate user needs, document solutions, and contribute to a growing IT knowledge base Build trust with employees by consistently delivering responsive, high-quality support CAD/BIM Support Manage Autodesk license server and network licensing infrastructure Support high-performance workstation configurations and optimization Implement CAD standards and template management systems Coordinate with design teams on software deployments and updates Troubleshoot complex CAD performance and compatibility issues Maintain specialized engineering software environments IT Project Management Plan, scope, and lead IT implementation projects, ensuring clear milestones, deliverables, and accountability Coordinate with vendors, contractors, and cross-functional teams to ensure successful project delivery Provide accurate documentation, project updates, and post-implementation reviews Participate in IT strategy and planning to align projects with organizational priorities Collaborate with field operations on mobile/remote solutions Provide after-hours support and emergency response when needed Effective Organization and Housekeeping of IT Hardware Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access. Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date. Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment. The Who: (will insert all columns from matrix) Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience Experience: 5+ years progressive experience in enterprise IT administration Technical Expertise: Strong expertise in Windows Server, Active Directory, and network infrastructure Experience with virtualization technologies (VMware vSphere, Hyper-V) Solid understanding of cybersecurity principles and best practices Database administration experience (SQL Server preferred) Qualifications Experience in architecture/engineering or professional services environment Knowledge of CAD/BIM software and high-performance workstation requirements Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent) CompTIA Security+ or similar security certifications Experience with backup and disaster recovery solutions Familiarity with compliance frameworks (ISO 27001, NIST 800-171) Understanding of construction industry workflows and technology needs