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The differences between installation and service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an installation and service technician, becoming a service technician lead takes usually requires 6-12 months. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $37,202 average annual salary of an installation and service technician.
The top three skills for an installation and service technician include hand tools, customer service and ladders. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Installation And Service Technician | Service Technician Lead | |
| Yearly salary | $37,202 | $104,707 |
| Hourly rate | $17.89 | $50.34 |
| Growth rate | 5% | 8% |
| Number of jobs | 125,640 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Average age | 40 | 44 |
| Years of experience | 4 | 12 |
An installation and service technician is an individual who oversees the continuous operation of personal equipment through operating functions. Installation and service technicians maintain the supplies, perform preventive maintenance, and call for repairs in structures. They install, test, maintain and troubleshoot cables, switches, and any other telecommunications equipment. The skills necessary to perform this job include mechanical and electrical knowledge, customer service, working for long hours in confined spaces, and communication skills.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Installation and service technicians and service technician leads have different pay scales, as shown below.
| Installation And Service Technician | Service Technician Lead | |
| Average salary | $37,202 | $104,707 |
| Salary range | Between $28,000 And $48,000 | Between $66,000 And $164,000 |
| Highest paying City | Quincy, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Johnson Controls | Meta |
| Best paying industry | Construction | Technology |
There are a few differences between an installation and service technician and a service technician lead in terms of educational background:
| Installation And Service Technician | Service Technician Lead | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Most common major | Electrical Engineering | Business |
| Most common college | Dunwoody College of Technology | - |
Here are the differences between installation and service technicians' and service technician leads' demographics:
| Installation And Service Technician | Service Technician Lead | |
| Average age | 40 | 44 |
| Gender ratio | Male, 96.8% Female, 3.2% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 9.1% Unknown, 4.2% Hispanic or Latino, 18.4% Asian, 2.8% White, 64.8% American Indian and Alaska Native, 0.7% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 2% | 1% |