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The differences between investment representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an investment representative, becoming a service representative takes usually requires 6-12 months. Additionally, an investment representative has an average salary of $65,361, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for an investment representative include money management, mutual funds and financial services. The most important skills for a service representative are customer service, client service, and patients.
| Investment Representative | Service Representative | |
| Yearly salary | $65,361 | $33,692 |
| Hourly rate | $31.42 | $16.20 |
| Growth rate | 10% | -4% |
| Number of jobs | 35,914 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 51% |
| Average age | 43 | 40 |
| Years of experience | 6 | 12 |
Investment representatives, also known as financial advisers, usually work in a bank, investment company, credit institution, or other financial firm. They handle the marketing and promotion of financial services and give clients investment advice. They do this is the phone or through face-to-face transactions. This position requires someone to be customer-oriented, communicate effectively, and know how to handle a crisis.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Investment representatives and service representatives have different pay scales, as shown below.
| Investment Representative | Service Representative | |
| Average salary | $65,361 | $33,692 |
| Salary range | Between $37,000 And $112,000 | Between $24,000 And $45,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | American Century Investments | Northern Trust |
| Best paying industry | Finance | Government |
There are a few differences between an investment representative and a service representative in terms of educational background:
| Investment Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between investment representatives' and service representatives' demographics:
| Investment Representative | Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 72.1% Female, 27.9% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 5.9% Unknown, 4.2% Hispanic or Latino, 12.4% Asian, 9.9% White, 67.4% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |