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Lead security officer vs security/customer service

The differences between lead security officers and security/customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead security officer has an average salary of $43,560, which is higher than the $32,115 average annual salary of a security/customer service.

The top three skills for a lead security officer include patrol, security procedures and emergency situations. The most important skills for a security/customer service are ID, patrol, and security services.

Lead security officer vs security/customer service overview

Lead Security OfficerSecurity/Customer Service
Yearly salary$43,560$32,115
Hourly rate$20.94$15.44
Growth rate3%3%
Number of jobs114,945224,564
Job satisfaction--
Most common degreeBachelor's Degree, 34%High School Diploma, 34%
Average age4343
Years of experience--

What does a lead security officer do?

A lead security officer manages the members of a security team assigned to a certain shift. Lead security officers plan, organize, direct, and schedule work. They train personnel and recommend applicants for corrective action and training opportunities. It is their job to verify identification upon entry to a facility. They see to it that a secure environment for events is well-maintained. Also, they develop an execution plan and cloud strategy for the technology advisory board.

What does a security/customer service do?

A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.

Lead security officer vs security/customer service salary

Lead security officers and security/customer services have different pay scales, as shown below.

Lead Security OfficerSecurity/Customer Service
Average salary$43,560$32,115
Salary rangeBetween $24,000 And $77,000Between $24,000 And $41,000
Highest paying CityArlington, VASeattle, WA
Highest paying stateVirginiaAlaska
Best paying companyMicrosoftJPMorgan Chase & Co.
Best paying industryStart-upHospitality

Differences between lead security officer and security/customer service education

There are a few differences between a lead security officer and a security/customer service in terms of educational background:

Lead Security OfficerSecurity/Customer Service
Most common degreeBachelor's Degree, 34%High School Diploma, 34%
Most common majorCriminal JusticeBusiness
Most common college--

Lead security officer vs security/customer service demographics

Here are the differences between lead security officers' and security/customer services' demographics:

Lead Security OfficerSecurity/Customer Service
Average age4343
Gender ratioMale, 76.2% Female, 23.8%Male, 66.4% Female, 33.6%
Race ratioBlack or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.5% White, 53.5% American Indian and Alaska Native, 1.6%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6%
LGBT Percentage6%6%

Differences between lead security officer and security/customer service duties and responsibilities

Lead security officer example responsibilities.

  • Maintain a certificate in first aid and cardiopulmonary resuscitation (CPR).
  • Attend Supervisory/Managerial skills training, sexual harassment training, fire extinguisher training, CPR training.
  • Employ advanced police security skills and vigorous patrol techniques to observe and detect criminal activity.
  • Gather CCTV footage, employee/witness statements, and relevant documentation to support criminal proceedings against violators.
  • Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
  • Solicit, host VIP members, clients, providing security and hospitality.
  • Show more

Security/customer service example responsibilities.

  • Monitor multiple CCTV security cameras.
  • Initiate perimeter patrol and security breach protocol throughout multiple sites to maintain alertness of security personnel.
  • Monitor TSA line for acceptable carry-on (i.e.
  • Enter data into DOD and corporate computer systems.
  • Train on basic emergency procedures and Adult/Infant CPR certify.
  • Dispatch luggage of passengers from the counter to the x-ray machine TSA.
  • Show more

Lead security officer vs security/customer service skills

Common lead security officer skills
  • Patrol, 19%
  • Security Procedures, 9%
  • Emergency Situations, 9%
  • Customer Service, 9%
  • Work Ethic, 7%
  • Incident Reports, 5%
Common security/customer service skills
  • ID, 36%
  • Patrol, 11%
  • Security Services, 10%
  • Customer Service, 9%
  • Customer Issues, 6%
  • Customer Satisfaction, 6%

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