Loan services representative vs representative

Differences between loan services representative and representative duties and responsibilities

Loan services representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Track, compile, and send HUD and VA binders off to respective government agency.
• Approve final numbers on HUD closing contract, turn in final sign contract to lender for funding.
• Provide research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
• Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment.
• Provide internal and external customers with require foreclosure documents while meeting require deadlines.
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Representative example responsibilities.

• Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
• Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Review EOB denials, appeals and/or rebilling as appropriate.
• Certify of all requirements, policies, and procedures, including MSB.
• Take inbound phone calls from member and providers explaining the EOB denial and payments
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