Maintenance dispatcher vs service dispatcher

The differences between maintenance dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a maintenance dispatcher and a service dispatcher. Additionally, a service dispatcher has an average salary of $33,663, which is higher than the $29,127 average annual salary of a maintenance dispatcher.

The top three skills for a maintenance dispatcher include two-way radio, OSHA and emergency situations. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Maintenance dispatcher vs service dispatcher overview

	Maintenance Dispatcher	Service Dispatcher
Yearly salary	$29,127	$33,663
Hourly rate	$14.00	$16.18
Growth rate	-8%	-4%
Number of jobs	56,290	74,936
Job satisfaction	-	-
Most common degree	Associate Degree, 28%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Maintenance dispatcher vs service dispatcher salary

Maintenance dispatchers and service dispatchers have different pay scales, as shown below.

	Maintenance Dispatcher	Service Dispatcher
Average salary	$29,127	$33,663
Salary range	Between $22,000 And $37,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between maintenance dispatcher and service dispatcher education

There are a few differences between a maintenance dispatcher and a service dispatcher in terms of educational background:

	Maintenance Dispatcher	Service Dispatcher
Most common degree	Associate Degree, 28%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Maintenance dispatcher vs service dispatcher demographics

Here are the differences between maintenance dispatchers' and service dispatchers' demographics:

	Maintenance Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 44.7% Female, 55.3%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between maintenance dispatcher and service dispatcher duties and responsibilities

Maintenance dispatcher example responsibilities.

Manage long-term working relationships with many local service providers including professional septic, plumbing, electrical and HVAC providers.
Enter service calls, work completion, requisitions and payroll on computer.
Record service order information in the MAXIMO database.
Confirm hours work, sick leave availability, and vacation used for payroll purposes.
Sole responsibilities include sustaining organization and cleanliness as well as developing and maintaining positive relationship with management and residents.
Help with POS when need.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Maintenance dispatcher vs service dispatcher skills

Common maintenance dispatcher skills

Two-Way Radio, 16%
OSHA, 13%
Emergency Situations, 10%
Computer System, 8%
Routine Maintenance, 6%
Production Floor, 6%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Maintenance Dispatcher
Maintenance Dispatcher vs Service Dispatcher

Updated January 8, 2025

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