Maintenance dispatcher vs yardmaster/customer service/crew dispatching

Differences between maintenance dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Maintenance dispatcher example responsibilities.

• Manage long-term working relationships with many local service providers including professional septic, plumbing, electrical and HVAC providers.
• Enter service calls, work completion, requisitions and payroll on computer.
• Record service order information in the MAXIMO database.
• Confirm hours work, sick leave availability, and vacation used for payroll purposes.
• Sole responsibilities include sustaining organization and cleanliness as well as developing and maintaining positive relationship with management and residents.
• Help with POS when need.
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Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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