Field Technical Service Representative-Metal Packaging
Member service representative job in Buffalo, NY
a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. Here is your chance to join CROWN's Food Division.
Find out more about this role by reading the information below, then apply to be considered.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
~2+ years in a packaging manufacturing environment, food production or a similar industry.
~ Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
~ Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
~ Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
~ Demonstrated ability to effectively manage multiple projects to completion
~ Strong PC skills are a must, especially using Word, Outlook, and Excel.
~ Committed to on-going personal development and career growth
~ Knowledge and/or certification in Six Sigma is a bonus
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. xevrcyc
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Customer Service Representative
Member service representative job in Depew, NY
Robert Half Permanent Placement is partnering with a fantastic organization in Depew, NY on their search for a Customer Service professional to join their team. In this role you will be a thorough and dedicated resource supporting both end users and manufacturers. This is an in-office position with a starting wage of $28 - $30 per hour and includes a comprehensive benefits package.
Responsibilities include but not limited to:
Provide product support to distributors, OEMs, and end users, addressing inquiries on all AVOX products
Process and enter customer orders, including electronic data transfers, and manage updates to sales orders
Coordinate with Production Planning, Engineering, Traffic, and other departments to ensure on-time delivery
Expedite requests, overdue orders, and communicate shipment delays to customers when required
Handle customer communications, change orders, price/delivery requests, and ensure all updates reach appropriate departments
Serve as a liaison for technical publications and manage requests for overhaul and component parts manuals
Maintain accurate shipment records, distribute manufacturing specifications, and manage debit/credit memos
Support cross-departmental needs, follow established procedures, and uphold quality, safety, and departmental standards
Skills and requirements:
Some secondary education required: two-year degree in Business Administration or related field preferred.
2-3 years of automated order entry and customer service required; 3-5 years in sales administration/customer service with PC proficiency preferred
Strong verbal and written communication required; preferred knowledge includes basic accounting and familiarity with standard business procedures
Professional, calm, and customer-focused personality with the ability to communicate effectively
Benefits:
Health, Dental, Vision, Life Insurance, Short / Long Term Disability
401K with match
Generous time off including 12 paid holidays
Learning and Advancement Training
Apply today!
Customer Service Representative
Member service representative job in Buffalo, NY
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Service Representative
Ask your recruiter for details about salary!
*This is an in-office position*
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Qualifications & Skills:
Candidates must have the ability to commute to our Getzville NY location.
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
#geico600
Annual Salary
$19.34 - $29.51
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Customs Specialist
Member service representative job in Buffalo, NY
Customs Entry Writer - Buffalo, NY
Full-Time | On-site | $70,000 per year (commensurate with experience)
We're seeking an experienced Customs Entry Writer to join our growing international logistics team in Buffalo, NY. The ideal candidate will have a strong background in U.S. import regulations, customs brokerage, and international freight documentation.
Key Responsibilities:
Prepare, review, and process import entries in compliance with U.S. Customs and Border Protection (CBP) regulations.
Classify goods according to the Harmonized Tariff Schedule (HTSUS).
Communicate with importers, carriers, and government agencies to ensure timely clearance and delivery of shipments.
Verify documentation for accuracy, including commercial invoices, packing lists, and bills of lading.
Resolve any customs holds or issues efficiently and professionally.
Maintain accurate records and ensure all entries comply with current trade laws and company policies.
Qualifications:
Minimum 3 years of experience in U.S. customs brokerage or import operations.
Strong understanding of customs regulations, tariff classification, and valuation.
Experience with ABI systems and major entry-writing software preferred.
Excellent attention to detail and ability to work under deadlines.
Strong communication and organizational skills.
Compensation:
Competitive salary around $70,000, based on experience.
Comprehensive benefits package and opportunities for professional development.
Residential Customer Service Representative
Member service representative job in Tonawanda, NY
Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review
What You Will Do
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* Work directly with customers to provide solutions and recommend home products and services to fit their needs.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
* Provide information on services offered, pricing, and scheduling availability.
* Collect and enter orders for new or additional products or services.
* Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.
* Follow up with customers post-service to ensure satisfaction and address any further concerns.
* Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.
* Update customer information and service histories in the company's database.
* Act as a liaison between customers, technicians, and the company's management team.
* Coordinate and schedule technicians for service calls, maintenance, and install.
* Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.
* Adjust schedules in response to emergencies or urgent service requests.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent
* 2-3 years of customer service, preferably in HVAC or related industry
* Dispatching experience preferred
* Ability to confidently make outbound calls, handle potential objections, and engage customers effectively
* Excellent communication skills including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team to ensure call standards
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
Auto Customer Service Reps
Member service representative job in Buffalo, NY
4430 Walden Ave., Lancaster, NY 14086
DIESEL TECHNICIAN / MECHANIC Site Contracting for FleetCompetitive Hourly Rate Between $30 - $35 Based on ExperienceMinimum of 5 Years in Heavy Truck or Equipment Repair Required
Anastasi Trucking Inc. is a trusted site contracting firm serving the WNY area. We pride ourselves on reliable equipment and quality work. We are seeking a skilled Diesel Mechanic to manage the maintenance and repair of our dump truck fleet and assist with heavy equipment.
Compensation & Benefits:
Competitive Hourly Rate between $30 - $35 based on experience.
Health & Life insurance
401(k)
Profit Sharing
Paid Time Off
PPE / Work Uniforms supplied
The Role:
You will be responsible for the preventative maintenance, diagnosis, and repair of our fleet, primarily consisting of Late 1990s Early 2000s Mack Dump Trucks.
Key Responsibilities Diesel Mechanic:
Perform routine maintenance (oil, filters, grease) and safety inspections.
Diagnose and repair diesel engines (Mack E7 knowledge highly valued).
Troubleshoot and repair air brake systems, suspension, and drivetrains.
Hydraulic system repairs on trucks and potentially on-site equipment (excavators/dozers).
Maintain service records for DOT compliance.
Qualifications/Requirements:
Experience: Minimum 5 years in heavy truck or equipment repair.
Knowledge: Strong understanding of mechanical diesel engines and electrical systems.
Tools: Must possess a comprehensive set of hand and air tools.
License: Valid Drivers License required; CDL is highly preferred.
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Client Service Representative
Member service representative job in Buffalo, NY
Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!
Auto-Applyservice representative
Member service representative job in Amherst, NY
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
LabCorp seeking a Service Representative/Courier to join our team in Amherst, NY. In this position, you will be responsible for the pickup, transport, and delivery of medical specimens, lab supplies, and reports, while providing excellent service to our clients.
Included with this position is a company vehicle to use for the route. In addition, for only $100 per month, you will have the option of taking this vehicle home with you and using it for personal use.
**Pay Range: $16.50 - $23.08 per hour
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data
Work Schedule: Monday - Friday 4:30pm - 1:00am
Work Location: Amherst, NY
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here
Job Responsibilities:
Load all necessary suppliers needed for the daily pickups
Complete daily pick up schedule in a timely manner
Deliver all daily picks to your branch at the end of your shift
Handle all specimens and lab samples in a safe and efficient manner
Safely operate a company vehicle and obey all traffic laws
Utilize handheld electronic device to manage daily picks up
Work directly with the dispatcher for additional pick-ups as needed
Evaluate traffic patterns, alternative routes, and weather conditions as needed
Job Requirements:
High School Diploma or equivalent is preferred
Must have a Valid Driver's License and clean driving record
Must be at least 21 years' old
Previous driver/courier experience is preferred
Customer service experience is a plus
Very punctual with strong time management skills
Strong attention to detail and organizational skills
Ability to problem solve customer issues
Able to lift up to 50 lbs.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyMember Service Associate - University of Buffalo
Member service representative job in Amherst, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.
This role will be assigned to our University of Buffalo Branch; however, you will also support other Branches within the Western Region, which include Amherst, Clarence and our downtown Buffalo Branch location.
WHAT YOU'LL DO
Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
Respond to general member inquiries related to general information, products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner.
Promote awareness and education of self-service resources, including all digital channel offerings.
Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
Achievement of goals and objectives provided by management.
Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
LET'S TALK IF YOU
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Have excellent interpersonal skills.
Are flexible to work out of any location at any time, as business needs dictate.
Have the ability to lift at least 10 pounds and stand for long periods of time.
TO THRIVE AT BROADVIEW YOU NEED
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
To be able to operate in a rapidly changing dynamic environment.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
Auto-ApplyMember Experience Representative - Universal I
Member service representative job in Niagara Falls, NY
Title: Member Experience Representative - Universal
Purpose
Our Universal Member Representative's serve as a liaison between the members and the credit union. The role will require you to professionally manage members' daily inquiries/needs by providing account information and information on the credit union products and services while providing high quality member service. Processing teller transactions, opening accounts for members and resolving issues. Cross-selling and actively marketing Credit Union products, services, and promotions.
Requirements:
Knowledge of Credit Union Banking/Services Required
High school graduate or GED
Knowledge of products and services preferred.
Computer literacy required.
Notary Public required within 180 days of hire.
Qualifications & Objectives of role
Effective communication and time management skills
Attention to detail and organizational skills.
Ability to identify cross-sell opportunities and promote and describe credit union products and services such as checking accounts, share certificates, debit cards, online banking/mobile banking products and loans.
Receive and process member financial transactions.
Balance cash drawer, branch cash and daily transactions at the end of day, researching and resolving any discrepancies.
Respond to all member communications; up to and including calls, emails, and online messages, in a prompt manner.
Process or assist members with various requests including address changes, account updates, stop payment, unauthorized requests, payoff requests and account verifications.
Loan origination
Identify lending opportunities
Proficiency in Quality Control and calculation of (POI) Proof of Income
Take and enter loan applications. Once loans are approved by underwriting, prepare loan closing documents in accordance with regulation and policy
Submission of Home Equity Applications to the Home Equity -MSR and facilitate closing
Duties and Responsibilities
Greet and welcome members to the credit union in a professional manner. Efficiently provide prompt and accurate service. Promote credit union products and services based on member needs. Inform members of deals and promotions. Proficient in system navigation.
Respond to members' requests, problems, and complaints. Management may need to assist. Resolve member complaints via phone, email, or mail.
Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. Assist with placement of orders of products ex: debit cards, checks etc. Proficiency in Quality Control.
Manage requests from members for transfers of shares to loan payments, share withdrawals, check requests, cd transactions, line of credit advances and any other requests received from members.
Use telephone to reach out to members and verify account information, greet members warmly and ascertain problem or reason for calling.
Follow up within 2 weeks to ensure members receive checks, debit cards and are able to access electronic services.
Cancel or upgrade accounts. Attempt to persuade members to reconsider cancellation of accounts.
Suggest solutions when a product malfunctions.
Utilize computer technology to manage high call volumes.
Work with Branch Manager to ensure proper member service is being delivered. Manage changes in policies or renewals.
Support Credit Union mission on Volunteer and Community Activities
Adherence to all Internal/External regulatory policies, procedures, and regulations.
Loan Origination
Identify all lending opportunities when pulling credit reports.
Take and enter loan application, present for loan officer approval, prepare loan closing documents, and close loan in accordance with all regulations and policies.
Submit Home Equity Applications to the Home Equity -MSR and facilitate closing.
Member follow up within two weeks by phone, all conversations to be noted on accounts.
Proficiency in Quality Control
Proficient in calculating Proof of Income (POI)
Teller Responsibilities
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine Share drafts/checks for proper endorsement and enter deposits into computer records. Cash share drafts/checks and process withdrawals; ensure proper identification is made. For all members and shared branch members. Receive mortgage, consumer loan and other payments and ensure the payment matches balances due. Enter payments properly into the computer. Place appropriate holds on accounts.
Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.
Must have comprehensive knowledge of all credit union products and services and all related Credit Union policies and procedures as well as comply with all State and Federal Regulations.
Confidentiality: Ensure member information is secure
Perform other duties as assigned by management.
Auto-ApplyCustomer Solutions Representative
Member service representative job in Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customer service
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Financial Services Representative - State Farm Agent Team Member
Member service representative job in Buffalo, NY
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Financial Services Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers on financial planning, investment options, and life/health insurance coverage.
Identify customer needs and present tailored insurance solutions.
Proactively generate and follow up on leads to drive new business.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
Active Life & Health license (required or ability to obtain quickly)
FINRA Series 7 and 63 licenses preferred
Previous experience in financial services and/or insurance
Strong communication and analytical skills
Professional, trustworthy, and customer-focused demeanor
Financial Services Representative State Farm Agent Team Member
Member service representative job in Buffalo, NY
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Sales and Service Specialist
Member service representative job in Buffalo, NY
The **Sales and Service Specialist,** TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the **Sales and Service Specialist** will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
+ Ensure optimal operational efficacies to provide customers the best rental car experience
+ Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
+ Assist customers with various post rental inquiries that involve the rental and billing process
+ Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
+ Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
+ Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
+ Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
+ Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
**Professional Experience:**
+ Ability to work in a fast-paced environment with a variety of tasks.
+ Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
+ Previous customer service.
+ Strong time management and organizational skills are required
+ Computer literate and detailed orientated.
+ Must have a valid driver's license with an acceptable driving record
Wages: $17/hr.
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
**Skills:**
+ Demonstrate good written and oral communication skills.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Proven experience of working well within a team.
+ Ability to work flexible shifts including weekends and holidays; and work overtime as required.
+ Willing to work outdoors during all weather conditions.
+ Assist with special administrative projects when needed.
+ Ability to stand for long periods of time.
+ Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Service Reps
Member service representative job in Williamsville, NY
Williamsville, NY
Business Development Representative (BDR)$17 - $20/hour + Bonus & Great Benefits!Previous BDC, Sales, Customer Service, or Call Center Experience preferred but not required. We train for your success!Please Click Apply Now or at ********************
West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealerships service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients.
We offer:
$17 - $20/hour depending on experience
Medical, Dental, and Vision Insurance
401(k) retirement planwith matching contributions
Vehicle purchase program
Comprehensive employee recognition programs
Opportunity for advancement
Essential Duties and Responsibilities include the following:
Call, text, and email customers with a quality response in a timely manner.
Efficient and Effective Appointment Scheduling
Follow up on Service Inquiries
Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs.
Promote full transparency in all aspects of our process.
Involve Supervisor/Manager immediately in any situation that escalates negatively.
Adhere to West Herrs Core Values: Empathy, Integrity, and Teamwork
Perform other related duties as required and assigned to meet business needs.
Qualifications/Requirements - BDR:
Effective oral and written communication skills,
Excellent interpersonal skills.
The ability to remain organized in a dynamic environment, positive attitude.
Be a team player with the BDC and Service Department and the Group as a whole.
Please upload your resume and also apply at WestHerrJobs.com
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
WhyWest Herr?
Its a perfect opportunity to join a fast-growing expanding organization. Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area. Our company is family oriented, locally owned and operated since 1950. Plus, we have been named Buffalos Business First Best Places to work every year since 2005 and have received the Better Business Bureaus business ethics award every eligible year since 1998
.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Member Services Rep Floater NY
Member service representative job in Dunkirk, NY
Job DescriptionBenefits:
Free Black Card Membership
Employee discounts
Paid time off
Member Services Rep - Floater We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing peoples lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work Poster: **************************************************************************************
Member Services Rep Floater NY
Member service representative job in Dunkirk, NY
Benefits:
Free Black Card Membership
Employee discounts
Paid time off
Position: Member Services Rep - FloaterWe are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!Some of your responsibilities will include: Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing people's lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO - Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: ************************************************************************************** Compensación: $15.50 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Auto-ApplyRelationship Banking Representative
Member service representative job in Warsaw, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Field Technical Service Representative-Metal Packaging (Buffalo)
Member service representative job in Buffalo, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
CROWNs Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWNs Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Companys Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Client Service Representative
Member service representative job in Buffalo, NY
Job DescriptionAvalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary:
Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion.
Schedule:
•Monday - Friday, 8:00 am - 4:00 pm
Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!