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Member service representative jobs in Des Plaines, IL

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  • 988 Call Center Specialist - Overnight

    Dupage County Health Department 2.7company rating

    Member service representative job in Aurora, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time overnight position is scheduled to work Wednesday to Saturday, 9:30 pm-7:30am . The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.50 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a 988 Call Center Specialist, you will: - Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text - Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement - Conduct suicide risk assessments and safety planning within digital interactions - Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety - Collaboratively develop and assist in implementation of crisis safety plans - Provide mental health referrals and linkages as appropriate during service provision - Offer and provide follow-up services to 988 utilizers presenting with suicide ideation - Maintain required training, licensure and/or certification - Complete required documentation within established timeframes - Use Electronic Client Record, call management software, and chat/text management software - Comfortably use technology, secure messaging platforms, and maintain confidentiality standards - Demonstrate independent judgment Requirements - Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 5d ago
  • Client Services Associate

    SGS 4.8company rating

    Member service representative job in Lincolnshire, IL

    We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
    $57k-89k yearly est. 2d ago
  • Part-Time Office & Customer Support Coordinator

    Optipeople Resources

    Member service representative job in Mokena, IL

    About the Company This role is the first point of contact for customers and vendors, ensuring calls are answered promptly, messages are delivered, and the sales process keeps moving. The Office & Customer Support Coordinator manages incoming calls, supports the sales and operations teams, and keeps communication flowing so jobs move quickly and smoothly. This person becomes the hub: routing calls and gathering key job details so that the process keeps moving forward. About the Role The Office & Customer Support Coordinator is responsible for managing customer interactions and supporting the sales process. Responsibilities Customer & Phone Support Answer incoming calls promptly and professionally - emergency calls, new jobs, vendor inquiries, insurance adjusters, etc. Gather essential information (address, source of loss, type of damage, urgency level). Enter details into the CRM or job tracking system accurately. Route calls to the appropriate technician, sales lead, or manager. Provide updates or basic information to customers when appropriate. Sales & Job Intake Support Assist with scheduling assessments, inspections, or job walk-throughs. Record and track leads, including referral sources and insurance carriers. Send confirmation messages and follow-up communication as directed. Prepare and send simple documents or estimates (under direction of the team). Social Media & CRM Support Help manage and update company social media accounts (posting updates, sharing job photos, promoting services - based on guidance and brand guidelines). Assist with light content drafting, scheduling posts, and monitoring engagement. Take ownership of keeping the CRM updated and accurate, including lead status changes, job details, customer information, and follow-up tasks. Office & Administrative Tasks Organize incoming mail, deliveries, and office supplies. Handle data entry, filing, and light paperwork. Keep the office organized, clean, and running efficiently. Support one-off tasks as assigned - within the scope of the role. Qualifications Experience in customer service, office coordination, or administrative support. Strong verbal communication - calm under pressure, clear on the phone. Ability to juggle multiple calls, tasks, and priorities at once. Comfortable with basic technology and learning new systems. Organized, dependable, and able to maintain confidentiality. A friendly, empathetic demeanor - especially with distressed customers. Work Environment & Expectations Fast-paced small business environment; every day is different. Ability to be on-site when needed, with scheduling that may vary week to week. Must be able to communicate with field technicians and customers simultaneously. Role requires consistent reliability and quick follow-through. Ability to sit, stand, and use a phone/computer for extended periods. Equal Opportunity Statement We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
    $35k-51k yearly est. 4d ago
  • Csr & Sales Associate

    AGI 4.0company rating

    Member service representative job in Chicago, IL

    Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
    $800-1.5k weekly 20d ago
  • Dispensary Customer Consultant - Full Time

    Green Rose

    Member service representative job in Chicago, IL

    Customer Consultant - Budtender - Full Time This is for the Chicago-612 N Wells Location Wake Up and smell the Roses! Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose. Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023. Customer Consultants/Budtenders (CC) will be responsible for assisting customers and will offer customers one-on-one consultations on product selection based on their deep understanding of the dispensary's product offerings. These positions will be required to work closely with the General Manager/Assistant General Manager and all departments, and others at the dispensary and within the company to ensure competency with new products added to inventory and ensure fluid and practiced communication skills towards accurately and efficiently assisting customers. The CCs will become trusted advisors to customers about cannabis products, their profiles, and their routes of administration. Following consultation, the CC will be responsible for completing sales according to company policies and practices, including ensuring records of the sale are entered into the POS and State's verification system correctly and completely. Experts on the floor, with customer interactions, product knowledge, and pure work-ethics to provide all customers with the best possible experience and ensure our returning customer base. The role will also consist of other front line operational duties with a basic understanding of back end operational duties. Required to handle money, manage codes, always ensure smooth traffic while always maintaining exemplary flow and great service. These duties listed are not exhaustive, and additional responsibilities may be assigned by management. Responsibilities included but not limited to: Greet and check in all customers Immediately engage with all customers to understand all wellness needs while recommending products Assess individual customer needs by asking proper, relevant questions to lifestyle to best determine what products to recommend Adhere to and promote culture of compliance Continued education and training to further knowledge of all products Assist in maintaining cleanliness and organization of store to include front and back-end operations and products Perform sales transactions including cash handling, using POS systems, and exercising and adhering to all compliance and regulatory measures Always maintain customer rapport and professionalism Train and adapt to all roles Manage time and respect all protocols under pressure and fast pace Other duties as assigned Position Qualifications: 2+ years in hospitality, cannabis or retail field Consistent and constant communication on all levels Accountability at all levels and for others Balanced decision making Eyes-Up Mentality Practical and pro-active actions/thinking Attention to detail, organized lead in all workspaces Position Job Requirements: - High school diploma or GED required - Must be able to pass a background check - Must be 21 years of age - Must possess a valid license or state ID - Must remain compliant with all city and state regulations and requirements for working in the industry - Must be able to walk/stand for extended periods of time - Must be able to work opening, closing and weekend shifts as needed - Willingness to be flexible - Travel is at times necessary Green Rose Core Values: The 5 “C's” of Green Rose Retail ~Customer Service~ Provide the best in class “Cannabis Experience” for everyone we encounter ~Compliance~ Pro-Active, and Steadfast reserve to ensure our practices are above standard ~Cannabis Knowledge~ Becoming a True Cannabis Expert; commitment to be the best at our craft ~Compassion~ Compassionate Cannabis Practices - Responsibly Excels & Unites us all ~Communication~ Communication - dissolves question, cultivates environments of uniqueness and diversification Cultivate Your Green Rose - Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness How we live our Core Values Accountability: Own and honor our commitment to always put others first Diversity: Treat everyone with respect Excellence: The little things matter most Integrity: Always do the right thing Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms. We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives.
    $55k-90k yearly est. Auto-Apply 60d+ ago
  • Customer Retention Specialist

    Mr. Rooter of Cook County

    Member service representative job in Elk Grove Village, IL

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
    $26k-33k yearly est. 16d ago
  • Bilingual (Spanish) Member Service Associate

    Greenstate Credit Union 3.9company rating

    Member service representative job in Westmont, IL

    This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Spanish Speaking Preferred Pay range for this hourly position is $24.02 - $28.08/hr and a progressive benefits package. Essential Duties and Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Sales - Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Profile each member to uncover opportunities for additional business. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes weekly outbound sales calls to members. Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations Job Requirements: Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner. Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. Accuracy and attention to detail. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Proven relationship building skills and techniques. Must be self-motivated, exercise sound judgment, and be able to work independently Ability to maintain composure, and problem solve as they arise. Ability to develop and maintain positive and effective working relationship. Ability to work with minimal direction and exercise sound judgment. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand High school diploma or the equivalent (i.e. GED). Must be bondable. Must be registered pursuant to requirements of the S.A.F.E Act. Adheres to all state, federal and credit union regulations, policies, and guidelines. Reporting Relationship Reports to the Vice President / Branch Manager as assigned. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID #LI
    $24-28.1 hourly Auto-Apply 4d ago
  • HR Service Center Rep

    Solve It Strategies, Inc.

    Member service representative job in Villa Park, IL

    Job Description Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Responsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions. Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication. Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling. Achieves high teammate satisfaction and service quality scores Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism. Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.
    $30k-37k yearly est. 14d ago
  • Financial Services Rep 3

    Rush University Medical Center

    Member service representative job in Chicago, IL

    Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: HB Govt Billing-Collections Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (***************************************************** Pay Range: $20.19 - $31.80 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Responsible for assisting the Denial Management team with various duties including understanding the denial, maintaining a filing system from various payers for record management, reviewing denial data from our all payers for accuracy of information and writing appeal letters as needed. Exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: HS Diploma * 2 years' experience in a healthcare environment. * General knowledge of the healthcare field. * Working knowledge of Epic. * Advanced knowledge of the review process for commercial payers and government review agencies. * Strong computer, interpersonal and mathematical skills. * Technical aptitude with the ability to quickly gain proficiency with relevant computer applications. * Proficiency with Microsoft Office. * Ability to perform multiple tasks with strong time management skills. Responsibilities: 1. Writes standard appeal letters to Managed Care payers and submit charts when needed with these appeals. Works with Rush University Medical Center and Rush Oak Park Hospital departments as needed to obtain any missing information. 2. Maintains thorough understanding of medical policies and applies them to current denial situations. Attends payer meetings as needed. 3. Contacts physician offices and works with their staff to identify rationale and resolve denials. 4. Manages assigned work queues in Epic. Assigns cases to denial management representatives as needed. 5. Acts as the first point of contact for resolution of escalated issues internally. Escalates issues to manager or payers as needed. 6. Documents activity in all HCF systems with narratives of action taken. 7. Serves key role as mentor and trainer to other denial management representatives and other sections of Healthcare Finance as needed. 8. Denial Avoidance / Payment delay management. 9. Identifies trends and assists with developing process improvements. 10. Collaborates with other Healthcare Finance members when technical issues arise. 11. Creates BDC records in Epic. 12. Demonstrates contributions to financial goals reflected by suggested process improvements. 13. Identifies and prints the needed medical records in Epic. 14. Willingness to engage in continual education and training in the subject field. 15. Participates in educational activities. 16. May lead and direct work of others; assists with training new staff as needed. 17. Maintains strictest confidentiality. 18. Performs special projects as assigned by the Director of Revenue Management. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $20.2-31.8 hourly 22d ago
  • Financial Services Representative - State Farm Agent Team Member

    Daniel de La Cruz-State Farm Agent

    Member service representative job in Villa Park, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Bilingual Spanish Sales Representative Insurance Expert Dan De La Cruz State Farm - Villa Park, IL Location: Villa Park, IL Job Type: Full-time Are you an experienced insurance professional with a passion for helping clients protect what matters most? Dan De La Cruz State Farm is looking for a Bilingual Sales Representative with a Property & Casualty License to join our established and growing team in Villa Park, IL. If youre ready to take your career to the next level with a respected State Farm agency, we want to hear from you! Who We Are: Dan De La Cruz has been a proud State Farm Insurance Agent since 2002 and is deeply involved in his community. A Chicago Metro native, Dan believes in providing personalized, compassionate service to his clients. Hes an active volunteer, serving on the Junior Achievement board and as a Jeff Awards judge, and he currently serves as the Vice President of the Raven Theater Board. Dan and his team are dedicated to making a meaningful difference in the lives of their clients. What Youll Be Doing: Consultative Sales: Use your expertise to help clients choose the right insurance products (Auto, Home, Life, and more) based on their needs Client Relationship Management: Build lasting relationships with clients and provide exceptional service through every stage of their insurance journey Bilingual Advantage: Use your Spanish language skills to connect with a broader range of clients and deliver outstanding customer care Team Collaboration: Work closely with other team members to achieve goals and provide seamless service Insurance Expertise: Provide advice and support on Property & Casualty insurance products, policies, and claims Drive Growth: Meet and exceed sales goals while maintaining a focus on customer satisfaction What Were Looking For: Property & Casualty License: Required Bilingual in Spanish and English: Fluent communication in both languages is essential Proven Insurance Experience: Previous experience in insurance sales and customer service preferred Sales & Service Focused: Strong ability to identify customer needs and offer solutions that best meet those needs Positive & Driven: A go-getter with a positive attitude who thrives in a sales environment Tech-Savvy: Comfortable using technology to manage tasks, processes, and customer communications Why Join Dan De La Cruz State Farm? A Supportive Team: We value collaboration, and our team is dedicated to helping each other succeed Career Growth: Opportunities to expand your knowledge, grow professionally, and take on new challenges Competitive Pay: We offer a competitive salary, plus performance-based incentives and bonuses Comprehensive Benefits: Health insurance, paid time off, and other great benefits Ongoing Training: Access to continuous learning and professional development Flexible Work Environment: We understand the importance of work-life balance How to Apply: If youre ready to bring your insurance expertise and bilingual skills to an established State Farm agency, wed love to meet you! Please Apply here Now and submit your resume to ********************** or text ************ and request an interview. Please include your name and Dan's name in the text so we may serve you properly. Dan De La Cruz State Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Dan De La Cruz State Farm and take your career to the next level in Villa Park, IL!
    $29k-46k yearly est. Easy Apply 6d ago
  • Financial Services Representative State Farm Agent Team Member

    Jeffrey Smith-State Farm Agent

    Member service representative job in Lake Forest, IL

    Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Jeffrey Smith - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses Excellent analytical, organizational, and problem-solving skills Effective communication skills People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Successful track record of meeting sales goals/quotas preferred BENEFITS: Salary plus commission/bonus Health Benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-46k yearly est. 17d ago
  • Financial Services Representative - State Farm Agent Team Member

    Peter Grande-State Farm Agent

    Member service representative job in Barrington, IL

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development State Farm experienced Sales Representative (Company Car Provided) Peter Grande State Farm Harwood Heights, IL About Us Peter Grande State Farm is a trusted, award-winning insurance and financial services agency located at 4728 N. Harlem Ave, Harwood Heights, IL 60706. We proudly serve Harwood Heights and surrounding communities including Norridge, Chicago, Elmwood Park, Park Ridge, and beyond Led by Peter Grande, CLU, our team brings decades of combined industry experience, and we speak multiple languagesincluding English, Polish, Spanish, Russian, and Ukrainianto meet the needs of our diverse client base. We offer a full suite of products including: Auto, Homeowners, Renters & Condo Insurance Life & Health Insurance Business Insurance Banking Services & Annuities Pet Insurance And more Were passionate about protecting what matters most and helping our clients plan for a secure future. Position Overview Were hiring a Sales Representative to join our growing, high-performing team. This role is ideal for both recent graduates ready to launch a meaningful career and experienced professionals looking to elevate their income and impact. As a Sales Representative, you will: Develop leads, schedule appointments, and identify client needs Present and recommend appropriate insurance and financial products Build strong relationships with clients and follow up for service, renewals, and referrals Engage in community outreach and networking events Receive one-on-one mentorship from a seasoned agency leader Enjoy the support of a collaborative, multilingual office Use a company-provided car for client appointments and business travel What We Offer Company Car Provided for business-related travel Competitive Base Salary + Uncapped Commission + Bonuses Full Licensing Support (if not already licensed) Paid training and one-on-one mentorship Career advancement opportunities (Team Leader, Office Manager, Agency Owner Track) Access to a wide product portfolio (auto, home, life, business, banking & more) A modern, friendly, and multicultural work environment Flexible schedule options Office conveniently located on Harlem Ave with free parking Who Were Looking For Experienced Professionals: State Farm experience desired, Company Car and Competitive Salary Proven success in sales, customer service, or account management Licensed in Property & Casualty and/or Life & Health (or willing to obtain) Self-driven and eager to grow within a reputable agency Qualifications High School diploma required; college degree preferred Valid Drivers License (required for use of company vehicle) Must pass background and licensing checks Bilingual (Polish, Spanish, Russian, or Ukrainian) a strong plus Tech-savvy: able to navigate CRM systems, quoting tools, and online platforms Work Schedule Full-time position (MondayFriday) Occasional evenings or weekends for community events or client appointments Office-based with flexibility for field appointments and remote outreach tasks Apply
    $29k-46k yearly est. 18d ago
  • Financial Services Representative

    Scott Credit Union 3.8company rating

    Member service representative job in Evergreen Park, IL

    Scott Credit Union is calling all customer service professionals who are interested in a full-time Financial Services Representative position in the Evergreen Park, IL area to apply to join our amazing Evergreen Park Branch! This Financial Services Representative position works Monday - Friday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs. Purpose, Mission, Vision, Values At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team! Purpose: To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities. Mission: Members. Value. Community. Vision: Building Better Financial Futures. Values: Accountability - I take pride and ownership in all we do. Diversity - I am committed to fostering a diverse, equitable, and inclusive work environment. Growth - I encourage the professional development of our employees. Integrity - I maintain the highest ethical standards. Service Excellence - I am devoted to continuously "WOW"ing our members and colleagues through the 3e Promise. Why You Should Join Our Team Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2025, the twelfth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU's commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization's overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. The Day to Day as a Financial Services Representative Financial Services Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members and educating them on the products and services SCU has to offer. A typical day will look like: Responsible for identifying, educating, presenting and cross selling SCU products and services to new and existing members in accordance with SCU's member engagement model. Responsible for meeting individual sales and operational goals as well as assisting the branch team in achieving branch goals. Recognize cross sale opportunities through needs based financial conversations, referring members to mortgage, business lending/services and investments. Ensures consistent delivery of SCU's member engagement model leveraging technology including tablets, enhanced ATM's and other digital service channels available to SCU members. Maintain cross functional capabilities. Process financial transitions for members including opening and closing of accounts. Input, review, negotiate and close member loan application requests. Process deposits and withdrawals from accounts. Efficient in all teller duties as needed. Provides one or more of the following services for members, in person, by telephone or by mail: Processes deposits to share, share draft, and other savings accounts. Disburses cash or check withdrawals. Provides money orders and cash advances. Receives loan payments and service charge payments for services. Process transfers between accounts as required. Processes automatic distribution forms, recording allotments according to member's request. Daily opens and closes his/her teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to appropriate supervisor for disposition. Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR. Responds to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. Work might be performed on the teller platform, at the Drive-Up windows or in the lobby. Foster and maintains relationships with members. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service Investigates member concerns, researches and recommends a resolution. Ensures we are meeting expectations with member service satisfaction results. Operates computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information. Assist others to complete tasks and work assignments. Are You a Good Fit? Ask yourself the below questions to help determine if this job is the right fit for you. Do you enjoy engaging with people and providing exceptional customer service? Are you detail-oriented and like working with numbers? Do you thrive in a fast-paced environment? Are you a positive person who enjoys working as part of a team? Do you enjoy working in a diverse environment with diverse members? Do you take pride and ownership in all that you do? Are you looking for a job where you can develop professionally? If you answered yes to these questions, we hope you apply! To Be Considered, You'll Need: A High School Diploma or GED One year of customer service experience Personal computer experience, including Microsoft Office products Are You Ready to Join Our Team? If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications. universal banker; banker; personal banker; financial institution; bank teller; customer service; cash handling; retail banking;
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Financial Services Representative State Farm Agent Team Member

    Colin Fane-State Farm Agent

    Member service representative job in Oak Park, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Are you a driven and customer-focused individual with a passion for sales? Do you want to be part of a dynamic team that values your contributions and offers excellent growth opportunities? Look no further! Colin Fane State Farm is seeking a Sales Associate to join our successful and growing team. About Us: At Colin Fane State Farm, we are more than just an insurance agency; we are a trusted partner in our customers' lives, providing them with protection and peace of mind. With years of experience and a commitment to exceptional customer service, we have built a strong reputation as a leading insurance provider in our community. As a State Farm agency, we have access to a wide range of insurance and financial products, allowing us to offer tailored solutions to our valued clients. Role and Responsibilities: As a Sales Associate at Colin Fane State Farm, you will play a pivotal role in helping individuals and families protect what matters most to them. Your key responsibilities will include: Sales and Customer Acquisition: Engaging with potential customers to understand their insurance needs and recommending personalized insurance and financial products that align with their unique requirements. Lead Generation: Proactively seeking out new business opportunities through various channels, including referrals, networking events, and community involvement. Consultative Selling: Conducting comprehensive consultations with customers, identifying their coverage needs, and presenting suitable solutions in a clear and understandable manner. Customer Relationship Management: Building strong and lasting relationships with clients, ensuring their satisfaction, and providing ongoing support. Team Collaboration: Working closely with our team to achieve individual and team sales targets and contribute to the overall success of the agency. Qualifications: To excel in this role, we are seeking candidates with the following qualifications: Sales Experience: Prior experience in sales or customer service is preferred, but we welcome individuals with a genuine passion for sales and a determination to succeed. Communication Skills: Excellent verbal and written communication abilities to effectively convey insurance concepts and provide top-notch customer service. Customer-Centric: A strong commitment to providing outstanding service and building long-term relationships with clients. Goal-Oriented: A self-motivated and goal-driven individual with a proven track record of meeting and exceeding sales targets. Insurance Knowledge: While not required, familiarity with insurance products and industry practices will be advantageous. Benefits Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative team that feels like family. Opportunities for career growth and advancement within the agency. Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office HOURS Tues.-Thurs 9AM - 7PM Mon & Friday 9AM - 5PM, Sat. 9AM - 12PM
    $29k-46k yearly est. 14d ago
  • Financial Services Representative State Farm Agent Team Member

    William Klinowski-State Farm Agent

    Member service representative job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Are you a results-driven individual with a passion for sales and helping others? Do you thrive in a fast-paced and rewarding environment where your hard work is recognized and appreciated? Look no further! William Klinowski State Farm is seeking a Sales Representative to join our dynamic and successful team. About Us: At Stephen William Klinowski Farm, we are more than just an insurance agency; we are a trusted partner in our customers' lives, providing them with protection and peace of mind. With a commitment to exceptional customer service and comprehensive insurance solutions, we have earned a solid reputation as a leader in the industry. As a State Farm agency, we have access to a diverse range of insurance and financial products, enabling us to provide personalized solutions to our valued clients. Role and Responsibilities: As a Sales Representative with William Klinowski State Farm, you will play a pivotal role in helping individuals and families protect what matters most to them. Your key responsibilities will include: Sales and Customer Acquisition: Engaging with potential customers to understand their insurance needs and recommending tailored insurance and financial products that align with their unique requirements. Lead Generation: Proactively seeking out new business opportunities through various channels, including referrals, networking events, and community involvement. Consultative Selling: Conducting in-depth consultations with customers, identifying their coverage needs, and presenting suitable solutions in a clear and understandable manner. Customer Relationship Management: Building strong and lasting relationships with clients, providing ongoing support, and addressing any inquiries or concerns they may have. Team Collaboration: Working closely with our team to achieve individual and team sales targets and contribute to the overall success of the agency. Qualifications: To excel in this role, we are seeking candidates with the following qualifications: Sales Experience: Prior experience in sales or customer service is preferred, but we welcome individuals with a genuine passion for sales and a determination to succeed. Communication Skills: Excellent verbal and written communication abilities to effectively convey insurance concepts and provide top-notch customer service. Customer-Centric: A strong commitment to providing outstanding service and building long-term relationships with clients. Goal-Oriented: A self-motivated and goal-driven individual with a proven track record of meeting and exceeding sales targets. Insurance Knowledge: While not required, familiarity with insurance products and industry practices will be advantageous. Benefits Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative team that feels like family. Opportunities for career growth and advancement within the agency. Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office
    $29k-46k yearly est. 30d ago
  • Financial Services Representative - State Farm Agent Team Member

    Josh Brown-State Farm Agent

    Member service representative job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Job Title: Sales Lead Developer Join the Adventure with Josh Brown at State Farm! Are you ready to launch your career in a dynamic and fun environment? Do you have a passion for helping people and a knack for sales? If so, we want YOU to be a part of our team at State Farm in Lincoln Park, under the inspiring leadership of Josh Brown! What Youll Do: Drive Sales: Assist in generating new leads and nurturing existing relationships. Your enthusiasm will help us connect with our community! Team Player: Collaborate with our team to develop creative marketing strategies that resonate with potential clients. Lets brainstorm some out-of-the-box ideas! Customer Service: Be the friendly face our customers can rely on. Youll provide top-notch service that turns inquiries into lifelong relationships. Growth Opportunity: This role isnt just a job; its a stepping stone! Youll have the chance to develop your skills and eventually become a fully licensed State Farm Sales Agent. What Were Looking For: A positive attitude and a willingness to learn. Excellent communication skillsboth written and verbal. A self-starter who thrives in a fast-paced environment. Previous sales or customer service experience is a plus, but not required! Why Join Us? Fun Work Environment: We believe work should be enjoyable! Join a team that values laughter and creativity. Growth Potential: Your journey starts here! Well support you as you work toward becoming a licensed agent, with all the training and mentorship you need. Community Focus: Be a part of something bigger by helping local families protect what matters most to them. Ready to Start Your Adventure? If youre excited about this opportunity and eager to contribute to a thriving team, please apply! Lets make a difference togetherone policy at a time!
    $29k-46k yearly est. 10d ago
  • Financial Services Representative State Farm Agent Team Member

    Elvia Solis-State Farm Agent

    Member service representative job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development *This role requires bilingual Spanish* Are you a motivated and customer-centric individual with a passion for sales and a drive to help others? Do you want to be part of a dynamic team where your hard work is recognized and rewarded? Look no further! Elvia Solis State Farm is seeking a Sales Representative to join our successful and growing team. About Us: At Elvia Solis State Farm, we are more than just an insurance agency; we are a trusted partner in our customers' lives, providing them with protection and peace of mind. With years of experience and a commitment to exceptional customer service, we have built a strong reputation as a leader in the industry. As a State Farm agency, we have access to a wide range of insurance and financial products, allowing us to offer tailored solutions to our valued clients. Role and Responsibilities: As a Sales Representative with Elvia Solis State Farm, you will play a crucial role in helping individuals and families protect what matters most to them. Your key responsibilities will include: Sales and Customer Acquisition: Engaging with potential customers to understand their insurance needs and recommending personalized insurance and financial products that align with their unique requirements. Lead Generation: Proactively seeking out new business opportunities through various channels, including referrals, networking events, and community involvement. Consultative Selling: Conducting in-depth consultations with customers, identifying their coverage needs, and presenting suitable solutions in a clear and understandable manner. Customer Relationship Management: Building strong and lasting relationships with clients, ensuring their satisfaction, and providing ongoing support. Team Collaboration: Working closely with our team to achieve individual and team sales targets and contribute to the overall success of the agency. Qualifications: To excel in this role, we are seeking candidates with the following qualifications: Sales Experience: Prior experience in sales or customer service is preferred, but we welcome individuals with a genuine passion for sales and a determination to succeed. Communication Skills: Excellent verbal and written communication abilities to effectively convey insurance concepts and provide top-notch customer service. Customer-Centric: A strong commitment to providing outstanding service and building long-term relationships with clients. Goal-Oriented: A self-motivated and goal-driven individual with a proven track record of meeting and exceeding sales targets. Insurance Knowledge: While not required, familiarity with insurance products and industry practices will be advantageous. Bilingual Spanish Benefits Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative team that feels like family. Opportunities for career growth and advancement within the agency. Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office
    $29k-46k yearly est. 16d ago
  • Financial Services Representative

    Lakeshore Financial Group 3.3company rating

    Member service representative job in Chicago, IL

    Job Description Are you a driven, client-focused professional seeking career advancement and amazing income potential? Lakeshore Financial Group is seeking ambitious individuals to join our Chicago team as Financial Service Representatives. You'll build lasting client relationships, develop your expertise, and gain the flexibility to build a great career. Lakeshore Financial Group launched in 2016 and has grown rapidly since. Today, we have teams throughout the Greater Midwest. Our leadership team is fully dedicated to using their decades of experience to mentor and support new and experienced advisors, providing opportunities for collaboration, learning, and growth. Why Join Lakeshore Financial Group? Make a Meaningful Impact: Help families and individuals secure their financial future by developing customized financial wellness strategies Flexible Schedule: Enjoy the freedom to work part-time or full-time, allowing you to balance your work with your personal life. Comprehensive Training: We provide thorough training and ongoing support to equip you with the knowledge and skills necessary to succeed. Professional Development: Gain valuable experience in sales, finance, and client relationship management. Benefits: Our full-time positions offer full medical, dental, and vision benefits, 401k, and pension plan. We can only consider candidates in the Chicagoland area. Compensation: $75,000 - $100,000 per year Responsibilities: What You'll Do: Build relationships with potential clients and understand their financial needs Present and explain products and solutions Guide clients through the application and policy issuance process Provide ongoing support and service to clients Attend training and development sessions Qualifications: Who We're Looking For: Highly motivated and self-driven individuals Excellent communication and interpersonal skills A passion for helping others A strong work ethic and a desire to succeed Sales experience is a plus, but not required. We are willing to train the right person Must be able and willing to obtain a life insurance license This is an upside 100% commission-based opportunity. Why Join Us? Be part of a supportive and collaborative team Represent a reputable and respected company Enjoy the flexibility and freedom of a self-driven career Make a positive impact on the lives of others Earn a competitive income About Company At Lakeshore Financial, our Financial Representatives and Advisors take pride in nurturing strong and meaningful connections with a diverse range of individuals. Our services are designed to cater to specific needs, offering comprehensive financial strategies or focusing on particular areas that require attention. What sets us apart is our commitment to providing a unique and all-encompassing approach to evaluating and developing financial wellness strategies tailored to each individual's circumstances. We genuinely care about clients' well-being and want them to experience our dedicated and holistic method. To ensure the highest quality of guidance, our team follows a comprehensive process. By leveraging this approach, we strive to deliver exceptional results and empower clients to achieve their financial goals with confidence.
    $27k-37k yearly est. 22d ago
  • Financial Services Representative

    Alpha Kappa Alpha Educational Advancement Foundation 3.7company rating

    Member service representative job in Chicago, IL

    Alpha Kappa Alpha Sorority, Incorporated, Sponsor Organization, is seeking to fill the position of Financial Representative for the For Members Only Federal Credit Union (FMO). The Financial Services Representative will be responsible for day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. by providing general financial services information, taking new business applications, and preparing new accounts and business documentation for approval and processing. The Representative will manage the detailed customer experience through the Credit Union's products and services and will report to the Branch Manager/ Loan Officer. FMO is a member-owned and operated digital credit financial institution. FMO is committed to providing the highest level of customer-centric affordable access through a digital financial services platform and excellent financial products for improving the economic conditions of the members of the Alpha Kappa Alpha Sorority, Incorporated their families, and employees. Alpha Kappa Alpha Sorority, Incorporated is a non-profit international membership organization with more than 320,000 college trained members bound by bonds of sisterhood and empowered by a commitment of servant-leadership. The organization focuses in two key areas: (1) lifelong personal and professional development for each of its members; and (2) galvanizing its membership into an organization of respected power influence constantly at the forefront of effective advocacy and social change that results in equality and equity for all citizens of the world. Job Summary: The Financial Services Representative will provide day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. General Responsibilities Adheres to and conducts all business aligned with the Core Values of the Sponsoring Organization- Alpha Kappa Alpha's Corporate Office. Explains criteria and assists members and customers in opening new accounts. Enrolls accurately all members/customers banking information when establishing and maintaining online personal accounts. Responsible for audit records preparation for quarterly internal audit and NCUA and other compliance organizations' review. Adds to the Credit Union growth through cross selling Credit Union products and services. Assists in identifying prospects for and acquiring new members to achieve monthly goals. Builds strong internal/external relationships through ownership of problem solving and follow through. Ensures adherence to compliance regulations, policies, and procedures. Assists with the conduct of the annual Member Satisfaction Survey to gain member feedback and prepares and communicates response actions. Responsible for monitoring the quality of member accounts and acts to prevent future fraudulent activity. Meets with and addresses members who have a complaint or concern about an occurrence. Assures the maintenance, confidentiality, and security of member files. Ensures all policies followed including cash handling, check hold policy, and compliance. Responsible for password management. Maintains awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Other duties as assigned to ensure the successful operations and delivery of the FMO promise. Requirements Work Environment Fast paced and demanding. Oversees multiple operations at one time. Faces deadlines as mandated by regulatory and Credit Union standards. Majority of time will be spent in office; but during meetings and conventions, may work off-site. Initial travel may be required to enroll Credit Union members and customers. Initial start-up work hours may be long with a varying schedule; may be required to work more than 40 hours per week based on demand. Physical Requirements Extended hours. May require flexible hours to meet customer needs. Qualifications Bachelor's degree in finance, accounting, business management, preferred or equivalent work experience. 1- year financial services institution experience, preferably, a credit union. Exemplary customer service orientation and skills. Excellent written, verbal communications and interpersonal skills. Must be detail-oriented with excellent organizational skills. Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment. Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software. To Apply: Complete online application and upload a cover letter and resume.
    $43k-45k yearly est. 60d+ ago
  • Financial Services Representative - State Farm Agent Team Member

    Joanna Kierys-State Farm Agent

    Member service representative job in Hinsdale, IL

    Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing ROLE DESCRIPTION: As a Financial Services Rep with Joanna Kierys Chlystek State Farm Agencies you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. FINRA Series 6 and 63 licenses preferred. Polish Speaking Rep preferred
    $29k-46k yearly est. 11d ago

Learn more about member service representative jobs

How much does a member service representative earn in Des Plaines, IL?

The average member service representative in Des Plaines, IL earns between $21,000 and $39,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Des Plaines, IL

$29,000

What are the biggest employers of Member Service Representatives in Des Plaines, IL?

The biggest employers of Member Service Representatives in Des Plaines, IL are:
  1. Planet Fitness
  2. Advia Credit Union
  3. AVMA
  4. Crunch Fitness
  5. Chicago Fit Ventures DBA Crunch Fitness
  6. Psfcu Careers
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