Customer Support Coordinator
Member service representative job in Birmingham, AL
We're in the business of connection - powered by people, built on trust.
At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.
Who We Are
We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we're more than just products-we help ensure the safety of our customers' teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we're proud to bring 78 years of Swagelok's manufacturing excellence into our local markets.
We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment.
This opening is being added to support our continued growth.
As we expand, we're investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you're someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.
Why You'll Love Working Here:
A people-first culture grounded in respect, trust, and collaboration
A purpose-driven organization with strong values and a clear vision
Opportunities to grow, lead, and make a real impact
Supportive leadership and a team that celebrates wins - big and small
Competitive compensation, benefits, and flexibility to support your life outside of work
Regular team gatherings, development opportunities, and a healthy dose of fun
What You Bring:
A passion for building authentic relationships and solving customer challenges
A proactive, detail-oriented mindset with strong organizational skills
Excellent communication - you're as comfortable on the phone as you are in a room
A collaborative spirit and the ability to work across teams with ease
2+ years of experience in customer service, technical support, or a similar role
Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
A desire to grow personally and professionally within a values-driven company
What You'll Do:
As a Customer Support Coordinator, you'll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include:
Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
Educating customers on Swagelok products, terminology, features, and technical applications
Monitoring order fulfillment schedules and ensuring timely delivery
Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
Offering feedback on how we can improve our training, policies, and procedures
Supporting strategic company initiatives and working on cross-functional projects
Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
Living and demonstrating the Swagelok Core Values in everything you do
Ready to Join Us?
We're more than a company - we're a community. If you're ready to grow your career and help us serve our customers with excellence, we'd love to connect with you!
Customer Service Representative
Member service representative job in Birmingham, AL
Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.
Interviews will be the week of December 8th
Start Date January 8th
While in training you will work:
The first 2 months Monday - Friday 8:00AM to 5:00PM
After training you will work:
5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM
Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM
Key Responsibilities:
Answer incoming calls promptly and professionally.
Respond to customer inquiries and provide accurate information.
Resolve customer issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions in the database.
Collaborate with team members and departments to improve customer service processes.
Meet or exceed performance metrics, including call volume and customer satisfaction.
Stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a call center or customer service role preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer systems and software.
Ability to work in a fast-paced environment and handle stressful situations.
Customer Support Representative
Member service representative job in Homewood, AL
**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Is it possible to find a career you love with a global organization that supports your continued growth and success?
ABSOLUTELY!
Where you ask? Look no further than John Hancock!
Have you considered a career with us?
**Position Responsibilities:**
+ Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
+ Meet quality expectations to ensure a positive client experience
+ Meet productivity expectations to maximize team service levels
+ Provide effective and timely resolution of a range of customer inquiries
+ Strike a positive and cooperative tone with both customers and coworkers
+ Strive for first-call resolution of customer issues
+ Translate scenarios that require problem resolution to positive service experiences
+ Strengthen the perception of MANULIFE in the marketplace
+ Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
+ Complete ongoing training to stay abreast of product, industry, service and policy changes
+ Other duties as assigned
**Required Qualifications:**
+ Post-secondary education or high school diploma
+ Customer Service or Financial Services experience a plus
+ Ability to thrive in a lively working environment and manage multiple tasks
+ Outstanding verbal communication skills and strong telephone etiquette
+ Possess the ability to multi-task
+ Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
+ Demonstrated problem resolution skills
+ Effective listening skills
+ Demonstrated computer efficiency
+ Outstanding customer service skills
+ Business writing skills
**Preferred Qualifications:**
+ Current SIE, Series 6 or 7, Series 63
+ Working knowledge of IRAs & other retirement products
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Ready to take the next step?
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
\#LI-JH
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite *********************** .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a ************************ .
**Ubicación principal**
Estados Unidos,- Virginia Remoto a tiempo completo
**Modalidades de Trabajo**
Remoto
**Se prevé que el rango salarial esté entre**
$38,550.00 USD - $64,250.00 USD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con ************************ para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
**Conozca sus derechos (*********************************************
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (********************************************************************
**Derecho al Trabajo**
**Verificación Electrónica (E-** **Verify** **)**
**Transparencia Salarial (*************************************************************************************************
Company: John Hancock Life Insurance Company (U.S.A.)
Easy ApplyCustomer Service Officer
Member service representative job in Birmingham, AL
At Messa Sync, we believe in creating seamless connections between people, ideas, and experiences. As a dynamic force in the event planning and engagement industry, we specialize in delivering impactful corporate and community events that foster collaboration and inspire growth. Our Birmingham-based team thrives on precision, innovation, and adaptability-bringing each client's vision to life through expert coordination, meticulous planning, and unmatched dedication.
Job Description
We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. This role is ideal for individuals who excel in providing exceptional service, solving problems efficiently, and ensuring that every client interaction reflects our company's values. As a key point of contact for customers, you will play an essential role in building trust and delivering a positive experience.
Responsibilities
Handle inbound and outbound customer inquiries via phone and email in a professional manner
Resolve product and service issues by clarifying the customer's complaint and determining the cause
Follow up to ensure customer satisfaction and maintain a high level of service quality
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer concerns are addressed effectively
Continuously improve service processes by offering suggestions and feedback
Maintain up-to-date knowledge of products, services, and company procedures
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
2+ years of experience in a customer service or client-facing role
Strong communication and interpersonal skills
Ability to multitask, prioritize, and manage time efficiently
Proficient in Microsoft Office and CRM systems
Critical thinking and problem-solving abilities
Professional demeanor and commitment to excellence
Additional Information
Benefits
Competitive annual salary ($55,000 - $62,000)
Opportunities for career advancement and professional development
Supportive and collaborative work environment
Paid time off and holidays
Comprehensive training and onboarding programs
Access to employee assistance resources
Amerex - Customer Success Representative
Member service representative job in Trussville, AL
Thank you for your interest in a career at Amerex. Our company stands as a global leader in fire suppression products, driven by our commitment to our team members, communities, and customers. We embrace individual differences and actively recruit team members from diverse backgrounds and skill sets, irrespective of race, gender, or ethnicity. At Amerex, we are dedicated to continuous collaboration and innovation, striving to remain leaders in our industry.
Every position is rooted in a culture that aligns with eight guiding principles: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability, and Trust. These principles are the foundation of McWane, Inc. and serve as a compass, offering personal guidance to navigate daily work situations.
Overview
The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response, meeting customer needs and handling requests or issues, and facilitating an accurate and complete order fulfillment process.
Responsibilities
Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls.
Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations.
Generate customer sales and order queries and act based on analysis.
Solve or follow through on all customer-related problems and issues, both technical and account related.
Ensure that information regarding customer requests and/or complaints is provided accurately and timely.
Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers.
Comply with customer service policies, work instructions, and procedures.
Qualifications
High school diploma or equivalent required.
Associate's or bachelor's degree preferred.
3 or more years' experience in customer service.
Excellent communication skills and the ability to properly set and meet customer expectations.
Excellent analytical, problem-solving, and organizational skills.
Exceptional written and oral grammatical skills, sentence structure, spelling, and punctuation.
Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar).
Multi-tasking skills with an ability to meet deadlines.
Ability to maintain a calm demeanor when dealing with challenging issues and individuals.
What We Offer
Paid Time Off
10 Paid Holidays per year
Affordable Medical, Vision, and Dental Plans
Company-paid Life and AD&D, STD, and LTD Insurance
401(k) plan with Company match
Tuition Reimbursement Program
Additional Information
Location & Commitments
Permanent full-time roll based in Trussville, AL.
Overtime may be required to ensure client projects are completed and delivered on time.
Weekend work is rare but can occasionally be necessary.
Summary of Working Conditions
This position may involve potential exposure to hazardous materials, and environmental changes (heat/cold), and the employee must be able to work under stress occasioned by production requirements, personnel, and the needs of other departments, utilizing proper body mechanics.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. This employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Technical Service Rep - Water Treatment
Member service representative job in Tuscaloosa, AL
Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.
Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony
Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including:
* $60-70K base salary based on experience
* Bonus program
* 401K program with company 4% match
* Company vehicle
* Paid expenses
* Paid vacation and sick time
Responsibilities
As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.
* Maintain current customer base
* Service accounts per direction of assigned Sales Reps
* Improve technical and market knowledge
* Complete call reports, service reports and business reviews as required
* Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required
* Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
* Performance of other duties as assigned
If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed.
Qualifications
* Technical Degree or Minimum 2 Years Sales or Technical Experience
* CDL license preferred
* "In-House" Training as needed to meet objectives
* Field Training with other reps to meet objectives
* Strong communication skills
* Continued training to meet objectives
* Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
* Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Auto-ApplyTechnical Service Rep - Water Treatment
Member service representative job in Tuscaloosa, AL
Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.
Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.
Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony
Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including:
$60-70K base salary based on experience
Bonus program
401K program with company 4% match
Company vehicle
Paid expenses
Paid vacation and sick time
Responsibilities
As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.
Maintain current customer base
Service accounts per direction of assigned Sales Reps
Improve technical and market knowledge
Complete call reports, service reports and business reviews as required
Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required
Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
Performance of other duties as assigned
If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed.
Qualifications
Technical Degree or Minimum 2 Years Sales or Technical Experience
CDL license preferred
“In-House” Training as needed to meet objectives
Field Training with other reps to meet objectives
Strong communication skills
Continued training to meet objectives
Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Auto-ApplyCustomer Service hoover 5843
Member service representative job in Birmingham, AL
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Qualifications
Job Qualifications :
High School diploma or GED
2-3 years of Customer Service experience
Excellent communication and organizational skills
Ability to handle multiple tasks
Strong knowledge of Microsoft Office software
1-2 years book-keeping or general accounting experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Industrial Services Specialist - First Shift
Member service representative job in Moody, AL
At Red Diamond, we are driven by an obsession to provide a world-class coffee and tea experience. Since 1906, the cornerstone of our company has been our commitment to unparalleled quality, innovation, and customer service. We achieve this by hiring the best employees and providing great benefits and a fulfilling work environment which allows our employees to make an impact and deliver the highest quality coffee and tea products available.
*First shift position with a starting rate of $20.
Benefits: We offer great health and dental insurance through Blue Cross and Blue Shield of Alabama. In addition, we offer vision insurance, disability and life insurance, a 401k plan with a company match, and paid time off.
Summary: Clean manufacturing plant and warehouse including machines, floor, drying plans, keeping the roasting room clean, dry storage, production area, and warehouse shipping and receiving. Also responsible for taking the trash out, scrubbing the floors, and assisting as needed. Operate equipment and clean at heights up to 40 feet in the production facility. Ensure safety standards are maintained in all duties. First shift (Mon - Thurs 5am - 3:30pm) position available. Starting rate of pay is $20 per hour on first shift.
Knowledge, Skills, and Abilities Required:
Excellent attention to detail.
Ability to stand for long periods of time.
Must not be afraid of heights.
Education and Experience Required: High school diploma or equivalent preferred. Related experience considered in lieu of education.
Customer Serv Representative II
Member service representative job in Birmingham, AL
Job Description
Primary Responsibilities:
Manages the service and support for assigned book of commercial lines business
Assists with gathering information for new and renewal submissions
Review Policies for accuracy and completeness
Reviews client policy transactions to verify they are in accordance with company guidelines
Documents all activity related to a customer/policy in agency management system
Maintains confidentiality of all information related to clients, agency, employees, companies, or as appropriate, other information
Provides prompt, accurate, and courteous service to customers and company personnel
Improves insurance skills and knowledge by seeking out educational opportunities
Create and maintain internal market appetite guide
Maintain carrier contact schedule
Coordinate carrier meetings with the Petra team
Desired Skills:
Possesses strong computer knowledge and skills including experience with Microsoft Office programs as well as agency management software experience
EPIC agency management system software experience strongly preferred
Experience working with multiple lines of commercial coverage
Fosters a proactive relationship with customers and company representatives
Possesses excellent organizational and technical skills, is a problem solver and self-starter
Demonstrates positive customer service and sales skills, internally and externally, with effective communication, respect, and integrity
Has the ability to perform multiple tasks in a complex working environment accurately and proficiently
At least one professional insurance designation preferred
Education/Experience:
3+ years of commercial insurance experience, required
5+ years of commercial insurance experience, preferred
Holds a current Property and Casualty Insurance license
Preferred experience working within the Applied EPIC system
College Degree preferred
Customer Service Representative
Member service representative job in Northport, AL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Minimum Qualifications:
Customer Service Experience
Call Center experience
Shift: Primarily 2nd Shift - The schedules will be between 1:00 PM and 10:45 PM.
The training will last 4 weeks. The training class will be from 3 to 11:45
Job Summary:
Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email).
Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested.
General Duties & Responsibilities:
Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalates more technical product-related issues to the proper Product Support department.
Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Qualifications
Educational Requirements:
A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.
General Knowledge, Skills & Abilities:
Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Additional Information
To know more on this position or to schedule an interview please contact;
Vishwas Jaggi
************
Customer Service Representative
Member service representative job in Birmingham, AL
Job DescriptionSalary: $16-$18 per hour
Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career.
Alabama Professional Services is actively seeking a Customer Service Representative. By joining our APS, Inc. you will be supported by 40+ years of industry experience and will serve a key role in providing excellent customer service to customers across the state of Alabama. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today!
Benefits:
Comprehensive benefits package including medical, dental, vision, and life insurance
Potential for incentive-based compensation
401(k) plans
A trusting, respectful, and upbeat culture
The best tools, materials, and training to ensure your success
Opportunities for professional growth and development
Responsibilities:
Answer inbound customer service calls
Provide tactical support to other departments of the company
Facilitate collection calls daily for past due accounts
Schedule free service estimates
Follow up with customers on various needs
Keep customer records and database current
Precise data entry
Communicate with customers to ensure their satisfaction with our work
Provide customers with a remarkable experience
Qualifications:
No experience necessary- we will teach you everything you need to know on-site!
A customer-centric approach with the ability to address inquiries, concerns, and issues in a courteous and helpful manner
Exceptional telephone and interpersonal skills
Keen eye for accuracy when reviewing dates, payments, and scheduling information
Enthusiastic, proactive attitude with a willingness to take ownership of responsibilities
Proficiency in computer programs and apps
A desire to grow within the role and potentially take on additional responsibilities as experience is gained
High school diploma or equivalent
Must be able to pass a comprehensive background and drug screen
Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.
Member Services Representative
Member service representative job in Birmingham, AL
Job Details Birmingham, ALDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Winner's Circle - Customer Service - Dave and Busters
Member service representative job in Birmingham, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11 per hour
Salary Range:
7.25
-
11
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyChief Student Services Officer - ACSD - Apply 12/09/2025 - 12/24/2025
Member service representative job in Alabaster, AL
JOB TITLE: Chief Student Services Officer
QUALIFICATIONS:
A valid Alabama certificate for superintendent, principal or supervisor.
A minimum of three years of successful teaching experience.
A minimum of three years administrative and/or supervisory experience.
Experience in working with programs for at-risk students preferred.
Experience/knowledge in computerized record keeping preferred.
Demonstrated competence in oral and written communications.
Such alternatives to the above as the Board may find acceptable.
REPORTS TO: Superintendent
JOB GOAL:
To enable all students to utilize their educational opportunities to the fullest by eliminating, as far as possible, those problems that prevent or interfere with the student's learning.
PERFORMANCE RESPONSIBILITIES:
Provide leadership and assist with the formulation of a desirable educational program for the students of Alabaster City Schools.
Investigate and follow up on findings in cases of absence referred by school principals or legal authorities or in cases known to the Central Office.
Refer to the legal system any cases in which child abuse, neglect, or employment law violations seem to have occurred and prepare cases for formal hearings as needed.
Cooperate with school officials, counselors, juvenile court, and other social agencies dealing with cases of known, suspected, or probable delinquency on the part of school age persons.
Attend court when cases are presented concerning juveniles or support personnel using the services of the Board attorney when appropriate.
Serve as liaison between Family Court and the School System or between schools and the parents, the courts, community agencies, and policy authorities.
Maintain, update, and enforce the attendance program for the district's students.
Serve, as requested, as a hearing official for administrative hearings provided juveniles.
Conduct attendance hearings, court conferences, and other administrative duties to ensure compliance with the district's attendance program.
Coordinate the placement of irregular enrollments.
Coordinate efforts to comply with state and local health requirements for students and advise schools and parents concerning communicable diseases.
Cooperate with Area Adult Education Agencies in referral of students.
Coordinate, plan and administer school system attendance zones and out of zone requests.
Serve as central office representative for athletic issues and concerns.
Coordinate the development and implementation of computerized attendance accounting.
Direct all activities involving the development and publication of the Code of Conduct and Attendance.
Recommend needed policies and services concerning Alabaster City Schools students.
Be regular and punctual in attendance.
Maintain confidentiality of any Board of Education business.
Assume other responsibilities and duties that might be reasonably assigned.
TERMS OF EMPLOYMENT: 12 Months (240 days)
EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's policy.
SALARY: Appropriate placement on current salary schedule.
Financial Services Representative State Farm Agent Team Member
Member service representative job in Birmingham, AL
Job DescriptionBenefits:
Life/disability insurance
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Ability to make presentations to potential customers
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Member Experience Representative
Member service representative job in Tuscaloosa, AL
At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.
The Member Experience Representative position exists to serve our members in the branches within the Tuscaloosa area. This is a front-line, customer service position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union.
Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world.
If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can't work in a fast-paced environment with multiple priorities, or if you don't do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship, and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!
Requirements
Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web-based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.
Other preferred qualifications: one to three years of similar or related experience. Bilingual (Spanish) is a plus.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Physical Requirements: During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.
Salary Description Min: $15.85, Mid:$19.82, Max: $23.78
Financial Services Representative (Overstaff)
Member service representative job in Northport, AL
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $15 - $18
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyAmerex - Customer Success Representative
Member service representative job in Trussville, AL
Thank you for your interest in a career at Amerex. Our company stands as a global leader in fire suppression products, driven by our commitment to our team members, communities, and customers. We embrace individual differences and actively recruit team members from diverse backgrounds and skill sets, irrespective of race, gender, or ethnicity. At Amerex, we are dedicated to continuous collaboration and innovation, striving to remain leaders in our industry.
Every position is rooted in a culture that aligns with eight guiding principles: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability, and Trust. These principles are the foundation of McWane, Inc. and serve as a compass, offering personal guidance to navigate daily work situations.
Overview
The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response, meeting customer needs and handling requests or issues, and facilitating an accurate and complete order fulfillment process.
Responsibilities
Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls.
Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations.
Generate customer sales and order queries and act based on analysis.
Solve or follow through on all customer-related problems and issues, both technical and account related.
Ensure that information regarding customer requests and/or complaints is provided accurately and timely.
Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers.
Comply with customer service policies, work instructions, and procedures.
Qualifications
High school diploma or equivalent required.
Associate's or bachelor's degree preferred.
3 or more years' experience in customer service.
Excellent communication skills and the ability to properly set and meet customer expectations.
Excellent analytical, problem-solving, and organizational skills.
Exceptional written and oral grammatical skills, sentence structure, spelling, and punctuation.
Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar).
Multi-tasking skills with an ability to meet deadlines.
Ability to maintain a calm demeanor when dealing with challenging issues and individuals.
What We Offer
Paid Time Off
10 Paid Holidays per year
Affordable Medical, Vision, and Dental Plans
Company-paid Life and AD&D, STD, and LTD Insurance
401(k) plan with Company match
Tuition Reimbursement Program
Additional Information
Location & Commitments
Permanent full-time roll based in Trussville, AL.
Overtime may be required to ensure client projects are completed and delivered on time.
Weekend work is rare but can occasionally be necessary.
Summary of Working Conditions
This position may involve potential exposure to hazardous materials, and environmental changes (heat/cold), and the employee must be able to work under stress occasioned by production requirements, personnel, and the needs of other departments, utilizing proper body mechanics.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. This employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Financial Services Representative (Overstaff)
Member service representative job in Gardendale, AL
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $18
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-Apply