Customer Experience Consultant - 100% Commission (TSG-20251204-027)
Member service representative job in Norfolk, VA
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Electronics Material Officer- Seaward Services - TSVRON
Member service representative job in Norfolk, VA
Salary: $56.41 / hour Hornblower is seeking an Electronics Material Officer (EMO) for our Seaward Services operation for TSVRON in Norfolk VA. About You: This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System. About the Opportunity:
The Electronics Material Officer (EMO) is responsible for the repair, maintenance, and operation of various electronic systems on the TSV-4 NARRAGANSETT. This includes routine maintenance and repairs on fire alarm console systems, general alarm systems, ship's radar, ECDIS, GPS, GMDSS, gyro compass, auto pilot, HF, UHF, and VHF radios, Satellite Communication systems, interior announcing system, and ship's telephone system.
Essential Duties & Responsibilities:
* Schedule and conduct planned and corrective maintenance as required to ensure maximum operational readiness.
* Provide technical assistance and conduct necessary training.
* Maintain technical publications and files.
* Maintain all electronic test equipment.
* Maintain all satellite communication systems to an operational goal of 97% connectivity.
* Manage a calibration program, ensuring all test equipment, gauges, meters, and other equipment are correctly calibrated and accurate.
* Ensure compliance with safety procedures.
* Advise the Master on capabilities, limitations, and condition of equipment.
* Work aloft or over the side to perform preventative or corrective maintenance.
* Comply with EKMS regulations as part of an EKMS Local Element.
* Stand watch as assigned per operational requirements.
* Observe all safety rules and take appropriate precautions to ensure personal safety and safety of co-workers.
* May be assigned as the department tag out/lock out coordinator and Aloft Coordinator.
* Be proficient in the performance of shipboard emergency drills.
* Additional job duties as assigned.
Requirements & Qualifications:
* U.S. Coast Guard license/certificate requirements: STCW Requirements: Basic Training; VPDSD.
* Required knowledge/skill:
* Thorough knowledge of electronic theory and competence to perform all required equipment inspection, evaluation of performance, problem troubleshooting, preventive and corrective maintenance, and repairs to shipboard communications systems.
* Skilled in interpretation of electronics technical manuals, drawings, specifications, and schematic drawings.
* Highly proficient in the proper use of a wide variety of diagnostic programs, electronic test equipment, and tools.
* Skilled in diagnosing problems and determining appropriate corrective action.
* Skilled in preventative and corrective maintenance procedures.
* Knowledgeable of the electrical safety program and safety requirements of the equipment worked upon.
* Knowledgeable on working aloft and working over the side procedures.
* Required experience:
* Minimum of six (6) months shipboard experience as an Electronics Technician in a shipboard environment; or equivalent experience.
* EKMS Local Element (TIER III) training.
* Security Clearance: TOP SECRET.
* Physical Requirements: Physical effort is required, including climbing ladders & masts for antenna maintenance and repair.
* High School diploma or equivalent.
* Must possess a valid United States Passport.
* Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC).
* Must be able to acquire and maintain a Common Access Card (CAC).
* Must be computer literate in Microsoft Office and shipboard monitoring and maintenance software.
* Demonstrate appropriate management and administrative skills.
* Logically and independently plan, organize, and complete work assignments.
* Ability to use independent judgment and discretion to develop and execute innovative solutions to engineering problems.
* Evidence of ability to bring increased value to task through efficiencies and cost-control.
* Ability to communicate effectively verbally and in writing and maintain quality working relationships with other employees and the public during work.
* Ability to establish and execute complex oral and written instructions, apply available guidelines to various situations, and carry on more than one function at a time in an environment subject to many distractions.
* Ability to plan and organize and to meet rigid schedules and demanding timelines.
* Must have technical and organizational skills.
* Possess a thorough understanding of all pertinent regulations and laws.
* Possess excellent analytical, problem-solving, critical thinking and decision-making skills.
* Successfully submit and complete pre-employment background check.
* Submit to and pass alcohol and drug tests as mandated by the USCG, including pre-employment, random, and post-accident testing.
About Us:
Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Electronics Material Officer- Seaward Services - TSVRON
Member service representative job in Norfolk, VA
Salary: $56.41 / hour Hornblower is seeking an Electronics Material Officer (EMO) for our Seaward Services operation for TSVRON in Norfolk VA. About You: This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System. About the Opportunity:
The Electronics Material Officer (EMO) is responsible for the repair, maintenance, and operation of various electronic systems on the TSV-4 NARRAGANSETT. This includes routine maintenance and repairs on fire alarm console systems, general alarm systems, ship's radar, ECDIS, GPS, GMDSS, gyro compass, auto pilot, HF, UHF, and VHF radios, Satellite Communication systems, interior announcing system, and ship's telephone system.
Essential Duties & Responsibilities:
* Schedule and conduct planned and corrective maintenance as required to ensure maximum operational readiness.
* Provide technical assistance and conduct necessary training.
* Maintain technical publications and files.
* Maintain all electronic test equipment.
* Maintain all satellite communication systems to an operational goal of 97% connectivity.
* Manage a calibration program, ensuring all test equipment, gauges, meters, and other equipment are correctly calibrated and accurate.
* Ensure compliance with safety procedures.
* Advise the Master on capabilities, limitations, and condition of equipment.
* Work aloft or over the side to perform preventative or corrective maintenance.
* Comply with EKMS regulations as part of an EKMS Local Element.
* Stand watch as assigned per operational requirements.
* Observe all safety rules and take appropriate precautions to ensure personal safety and safety of co-workers.
* May be assigned as the department tag out/lock out coordinator and Aloft Coordinator.
* Be proficient in the performance of shipboard emergency drills.
* Additional job duties as assigned.
Requirements & Qualifications:
* U.S. Coast Guard license/certificate requirements: STCW Requirements: Basic Training; VPDSD.
* Required knowledge/skill:
* Thorough knowledge of electronic theory and competence to perform all required equipment inspection, evaluation of performance, problem troubleshooting, preventive and corrective maintenance, and repairs to shipboard communications systems.
* Skilled in interpretation of electronics technical manuals, drawings, specifications, and schematic drawings.
* Highly proficient in the proper use of a wide variety of diagnostic programs, electronic test equipment, and tools.
* Skilled in diagnosing problems and determining appropriate corrective action.
* Skilled in preventative and corrective maintenance procedures.
* Knowledgeable of the electrical safety program and safety requirements of the equipment worked upon.
* Knowledgeable on working aloft and working over the side procedures.
* Required experience:
* Minimum of six (6) months shipboard experience as an Electronics Technician in a shipboard environment; or equivalent experience.
* EKMS Local Element (TIER III) training.
* Security Clearance: TOP SECRET.
* Physical Requirements: Physical effort is required, including climbing ladders & masts for antenna maintenance and repair.
* High School diploma or equivalent.
* Must possess a valid United States Passport.
* Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC).
* Must be able to acquire and maintain a Common Access Card (CAC).
* Must be computer literate in Microsoft Office and shipboard monitoring and maintenance software.
* Demonstrate appropriate management and administrative skills.
* Logically and independently plan, organize, and complete work assignments.
* Ability to use independent judgment and discretion to develop and execute innovative solutions to engineering problems.
* Evidence of ability to bring increased value to task through efficiencies and cost-control.
* Ability to communicate effectively verbally and in writing and maintain quality working relationships with other employees and the public during work.
* Ability to establish and execute complex oral and written instructions, apply available guidelines to various situations, and carry on more than one function at a time in an environment subject to many distractions.
* Ability to plan and organize and to meet rigid schedules and demanding timelines.
* Must have technical and organizational skills.
* Possess a thorough understanding of all pertinent regulations and laws.
* Possess excellent analytical, problem-solving, critical thinking and decision-making skills.
* Successfully submit and complete pre-employment background check.
* Submit to and pass alcohol and drug tests as mandated by the USCG, including pre-employment, random, and post-accident testing.
About Us:
Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Electronics Material Officer- Seaward Services - TSVRON
Member service representative job in Norfolk, VA
Salary: $56.41 / hour
Hornblower is seeking an Electronics Material Officer (EMO) for our Seaward Services operation for TSVRON in Norfolk VA.
About You:
This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.
About the Opportunity:
The Electronics Material Officer (EMO) is responsible for the repair, maintenance, and operation of various electronic systems on the TSV-4 NARRAGANSETT. This includes routine maintenance and repairs on fire alarm console systems, general alarm systems, ship's radar, ECDIS, GPS, GMDSS, gyro compass, auto pilot, HF, UHF, and VHF radios, Satellite Communication systems, interior announcing system, and ship's telephone system.
Essential Duties & Responsibilities:
Schedule and conduct planned and corrective maintenance as required to ensure maximum operational readiness.
Provide technical assistance and conduct necessary training.
Maintain technical publications and files.
Maintain all electronic test equipment.
Maintain all satellite communication systems to an operational goal of 97% connectivity.
Manage a calibration program, ensuring all test equipment, gauges, meters, and other equipment are correctly calibrated and accurate.
Ensure compliance with safety procedures.
Advise the Master on capabilities, limitations, and condition of equipment.
Work aloft or over the side to perform preventative or corrective maintenance.
Comply with EKMS regulations as part of an EKMS Local Element.
Stand watch as assigned per operational requirements.
Observe all safety rules and take appropriate precautions to ensure personal safety and safety of co-workers.
May be assigned as the department tag out/lock out coordinator and Aloft Coordinator.
Be proficient in the performance of shipboard emergency drills.
Additional job duties as assigned.
Requirements & Qualifications:
U.S. Coast Guard license/certificate requirements: STCW Requirements: Basic Training; VPDSD.
Required knowledge/skill:
Thorough knowledge of electronic theory and competence to perform all required equipment inspection, evaluation of performance, problem troubleshooting, preventive and corrective maintenance, and repairs to shipboard communications systems.
Skilled in interpretation of electronics technical manuals, drawings, specifications, and schematic drawings.
Highly proficient in the proper use of a wide variety of diagnostic programs, electronic test equipment, and tools.
Skilled in diagnosing problems and determining appropriate corrective action.
Skilled in preventative and corrective maintenance procedures.
Knowledgeable of the electrical safety program and safety requirements of the equipment worked upon.
Knowledgeable on working aloft and working over the side procedures.
Required experience:
Minimum of six (6) months shipboard experience as an Electronics Technician in a shipboard environment; or equivalent experience.
EKMS Local Element (TIER III) training.
Security Clearance: TOP SECRET.
Physical Requirements: Physical effort is required, including climbing ladders & masts for antenna maintenance and repair.
High School diploma or equivalent.
Must possess a valid United States Passport.
Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC).
Must be able to acquire and maintain a Common Access Card (CAC).
Must be computer literate in Microsoft Office and shipboard monitoring and maintenance software.
Demonstrate appropriate management and administrative skills.
Logically and independently plan, organize, and complete work assignments.
Ability to use independent judgment and discretion to develop and execute innovative solutions to engineering problems.
Evidence of ability to bring increased value to task through efficiencies and cost-control.
Ability to communicate effectively verbally and in writing and maintain quality working relationships with other employees and the public during work.
Ability to establish and execute complex oral and written instructions, apply available guidelines to various situations, and carry on more than one function at a time in an environment subject to many distractions.
Ability to plan and organize and to meet rigid schedules and demanding timelines.
Must have technical and organizational skills.
Possess a thorough understanding of all pertinent regulations and laws.
Possess excellent analytical, problem-solving, critical thinking and decision-making skills.
Successfully submit and complete pre-employment background check.
Submit to and pass alcohol and drug tests as mandated by the USCG, including pre-employment, random, and post-accident testing.
About Us:
Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Member Services Associate (On-Call)
Member service representative job in Virginia Beach, VA
Job DescriptionDescription:
Position requires a highly motivated, energetic and enthusiastic person, dedicated to the ideals and goals of the A.R.E. Provide excellent customer service Ensure all visitors have a positive and memorable experience by cordially greeting, orienting and assisting Visitor Center visitors and guests by providing excellent customer service.
Provide a positive and warm welcome to visitors and respond to requests for service or information. Serve the public by greeting visitors and Answer all incoming calls for the organization in a prompt cheerful and positive manner, courteous manner and provide assistance to the caller whenever possible. Assist with order entry, membership and conference registration responsibilities. Evening and weekend availability required.
Responsibilities (include but are not limited to):
Provide excellent customer service to visitors, customers, and conferees.
Cordially greet, orient and assist visitors while providing up-to-date handouts and literature.
Answer/research questions about Edgar Cayce, the readings, and functions of the A.R.E.
Research and guide visitors to information on the website
Maintain knowledge and awareness of upcoming events and daily activities through Global Calendar schedule and monitoring Visitor Center email account for updates and notices.
Provide necessary replacements, substitutions, notice of cancellations, etc. as required for daily activities
Promote memberships, events and activities of the organization and its affiliates
Perform data entry of memberships, catalog orders, conferences, prayer requests, inquiries, etc. into the customer database
During conferences, assist in conference registration responsibilities and accommodate other reasonable requests as needed
In response to visitor inquiries, provide updated information about the local area such as dining, hotels, shopping, local attractions, and recreational destinations, using internet search and apps, i.e. MapQuest.
Lead tours and ESP lectures
Respond to crisis situations, such as emotionally disturbed visitors or callers, and any emergencies as outlined in the procedures manual.
In professional manner, answer telephone promptly; assist callers and facilitate transfers to the appropriate extensions or departments.
Maintenance of first and second floor lobby areas as neat and orderly; replace and update literature as needed.
Follow daily open and close procedures
Cross-train to handle other responsibilities within the Customer Service department to provide back-up coverage during vacations and other critical shortage situations.
Keep up-to-date and knowledgeable on all A.R.E. programs, services and activities.
Exercise judgment in dealing with calls that may involve distressed or concerned people.
Other related duties, activities, and responsibilities as needed
Required Education and Experience:
High school diploma with business training experience or equivalent required.
Minimum two years customer service/retail sales experience or equivalent required;
Minimum two years' experience with Microsoft Office, Outlook, internet search and apps required;
Minimum two years' data entry experience required, Aptify experience a plus.
Computer-related experience or training preferred.
Required Knowledge, Skills and Abilities:
Must demonstrate the ability to exercise good, independent judgment in accord with the ideals, mission, and vision governing the work of A.R.E.
Knowledge of philosophy and acceptance of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation is required.
Demonstrated knowledge of demographics surrounding the Oceanfront and the Virginia Beach community
Ability to represent the A.R.E. (our purpose, work, administration, staff, volunteers, Board and membership) in the most positive light is essential
Excellent problem solving, written and verbal communication skills to exchange information with a variety of individuals required
Must have strong skills intact, diplomacy and objectivity
Intermediate knowledge of computer systems and applications
Demonstrated high proficiency in the use of the internet through searches and applications as job-related in response to visitor inquiries and assistance.
Intermediate level of computer proficiency skills required, including Microsoft Office and Outlook
Demonstrated enthusiasm and respect in working with people from diverse backgrounds, displaying positive attitude toward helping others
Professional, friendly telephone, greeting and public speaking skills required.
Must be well organized, detail-oriented, accurate and able to handle multitasking with ease; able to courteously handle multiple visitors and phone calls simultaneously
Polished interpersonal skills required; must be able to work as an integral part of a team.
Demonstrated excellent customer service skills (internal and external customers).
Tact, diplomacy and the willingness to be helpful are essential.
Ability to follow job guidelines as provided in the Visitor Center Standard Operating Procedures and Customer Service Standard Operating Procedures Manuals.
Ability to discern when outside intervention with a 911 call is necessary.
Emotional intelligence and maturity - demonstrating adaptability, engagement and enthusiasm.
Ability to work a schedule that includes nights and weekends.
A good sense of humor.
Special Job or Training Demands:
This position acts continuously as a representative of the A.R.E. as an organization; must project a positive image as reflected by the philosophy of the key principles in the Edgar Cayce readings
Evening and weekend availability required.
Ability to train and learn new software, current Aptify
Must be neat and clean in appearance and must wear appropriate attire.
Familiarity with the philosophy in the Edgar Cayce readings and a belief in the work of A.R.E. and its purpose is desired.
Scope and Impact of the position:
Position regularly deals with visitors, coworkers, students, faculty, other professionals, and all levels within the organization.
Front-line position that directly impacts the bookstore and the organization from a professional level, public relations image and revenue accountability
Physical Requirements:
Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 20 lbs.
unassisted), bending, standing, climbing or walking.
Visual and auditory acuity and physical mobility are required.
The ability to move between buildings on uneven ground and to use staircases in historical buildings without elevators is required.
Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce/Reilly School of Massage, and the A.R.E. Health Center and Spa. We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.
Requirements:
CS Therapist I-Forensic Services Peer Specialist
Member service representative job in Williamsburg, VA
Do you want to make a difference in the lives of adults who are seriously mentally ill and involved with the legal system? Come be a part of a Team of professionals who value quality services, integrity, and accountability and who are committed to helping these individuals re-enter their communities and re-emerge on their paths to recovery. The Forensic Services Program serves adults who are detained at the Adult Detention Center, who have been adjudicated Not Guilty by Reason of Insanity, and/or who are in need of Competency Restoration Services; we also provide Juvenile Competency Restoration Services.
Our services are provided in the office, in the community, at the local jail, or at the state hospital. We are seeking qualified applicants to fill our full-time Therapist I Peer Support Specialist position. Successful candidates will have lived experience and success in treatment and recovery. The candidate will have success in providing services to adults with serious mental illness, justice involvement, and/or substance use disorder, knowledge of recovery model practices, knowledge of Sequential Intercept Mapping concepts, and the ability to provide various group services (psycho-educational, social and skill building groups).
About This Role:
This position is within the Forensic Services program. We serve adults and youth (Juvenile Competency Restoration Services) for individuals with the Prince William County-Manassas Regional area. The team provides a variety of specialty services geared to promote recovery, healing and independence. A cross-systems team approach is key when providing support to the individuals involved with the Forensic Services program. In this position, there is opportunity to work independently and as part of a multidisciplinary team.
* Maintaining a caseload of clients, who will be in services with other clinicians and physicians
* Implementing and documenting progress of clients
* Working closely with community partners, including PWC Adult Detention Center, Criminal Justice Services, Trillium, courts, District 35 Probation and Parole, health department, and others
* Documents all services, contacts and attempted contacts with client and collaterals
* Linking, monitoring, referring, coordinating, facilitating services needed by clients.
* Collaborating with other departments within the CS and the community
* Maintaining healthy boundaries with clients
Minimum Requirements:
* High school diploma or G.E.D. and 5 years' experience providing substance use services in a human services environment.
* Must have personal experience as a past recipient of substance use/co-occurring services.
* Certified Peer Recovery Specialist in the state of Virginia.
Preferences:
* Experience as a certified peer support specialist
* Experience working with justice-involved adult individuals
* Experience with court systems, jails, justice-involved processes
* Experience providing person-centered, strength-based support services
* Experience assessing client needs and providing access to appropriate services
* Experience providing case management activities for clients
* Experience providing clinical documentation necessary to maintain client records including treatment planning/wellness recovery plan, progress notes, quarterly reviews and annual assessments
* Experience facilitating peer-lead recovery groups
Special Requirements:
* Certified Peer Recovery Specialist in the state of Virginia
* Possession of a valid driver's license; Must pass DMV record check;
* Must pass TB Test;
* Certified in First Aid and Cardiac Pulmonary Resuscitation, as required.
* Offer of employment is contingent upon the candidate passing a fingerprint based National Criminal History Record Check. Not eligible for employment with barrier crime history ***************************************************************************************** PDF reader)(Download PDF reader)(Download PDF reader)(Download PDF reader)
* Child Protective Services Requirements: Effective 1999, mandated by the Department of Behavioral Health and Developmental Services 12VA35-105-400 rules and Regulations for Licensing Providers by the Department of Behavioral Health and Development Services related to Criminal Registry Checks, a search of the registry of founded complaints of child abuse and neglected maintained by the Department of Social Services.
* Certified Peer Recovery Specialist or in the process of obtaining training with Virginia DBHDS to be completed within six months of employment.
* Lived personal experiences of mental illness, justice/legal involvement or experience, and/or substance use disorders.
Work Schedule:
Monday-Friday 9am-5pm
Starting Salary Range:
$70,921.50 - $84,444.75 Annually
This position qualifies for a hiring bonus of $5,000. This bonus will be paid in two equal installments as funds permit. The first installment of $2,500 is payable after (90) day of employment have been completed. The final $2,500 installment will be payable on the pay date following the completion of the probationary period.
Prince William County offers great benefits including:
* Retirement from the Virginia Retirement System (VRS)
* 401a and 457 retirement savings and investment plans
* Paid Annual Leave
* Paid Personal Leave
* Paid Sick Leave
* Paid Holidays
* Optional Group Medical and Dental Health Plans
* Optional Group Life Insurance
* An Employee Assistance Program (EAP)
* Career Development Opportunities
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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Service Specialist
Member service representative job in Chesapeake, VA
Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open in the Chesapeake area. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include:
Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction.
Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite.
Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair.
Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion.
Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call.
Maintain an adequate level of tools necessary to perform the service requirements.
Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed.
Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines.
Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders.
Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis.
Ensure that the service truck is properly maintained in good working condition and appearance.
Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers.
Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies.
General qualifications for this role:
High School or GED
Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery
Must be able to read and interpret technical manuals and drawings
Must have Commercial Driver's License (CDL)
*Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*
Juvenile Services Specialist
Member service representative job in Chesapeake, VA
This is a great time to work for the City of Chesapeake! Juvenile Services is seeking a highly motivated individual to supervise and support juveniles detained in a secure detention setting. Duties include but are not limited to: Directs the daily activities of residents in programming utilizing acceptable behavioral management principles. Must have the ability to exercise independent judgment in crisis situations. Duties may include: Maintains a daily electronic log card, complete all required paperwork; conducts individual and group counseling sessions with residents; performs crisis intervention; develops and manages case management files; transports residents to and from appointments; plans and coordinates individual and group recreational activities for residents; completes daily room and unit audits; and assists nurse as a medical agent. Physically restrains unruly residents to prevent self-injury and ensure the safety of other residents, staff and visitors. May serve as a med-aide in the clinic. Conducts strip searches after resident outings and visits; supervises nightly showers. Supervises residents while in school, in the gym, on the recreation yard and regularly on the unit. Performs other duties as assigned. Must possess general knowledge of the philosophy, objectives and practices of counseling, particularly as related to juvenile delinquents. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma and formal training or special courses equivalent to satisfactory completion of one year of college education in criminal justice, law enforcement or a closely related field. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards . Requires Handle With Care, CPR , and First Aid certifications within 45 days of hire. EXPERIENCE REQUIREMENT : | In addition to satisfying the vocational/educational standard, this class requires a minimum of six months of related, full-time equivalent experience. Preferred experience participating in group counseling sessions in a group home, detention center, or non-secure residential setting. SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
General knowledge of the techniques and means of interviewing; Some knowledge of the fundamental principles of adolescent psychology; Thorough knowledge of the laws and procedures related to juvenile detainees; Ability to counsel and conduct interviews of a personal, sensitive nature; Ability to communicate complex social ideas effectively, orally and in writing; and possess excellent computer skills. Ability to establish and maintain effective working relationships with city agency officials, court personnel, co-workers, residents, and residents parents or guardians.
Work Schedule
CJS is a 24-Hour Facility; We are seeking (1) candidate for our overnight shift (11pm - 9am) and (1) candidate for our day shift (7am - 5pm). Shift may change based on operational needs. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Member Service Representative (Full-Time) - Oyster Point
Member service representative job in Newport News, VA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 12070 Jefferson Avenue Suite 1810, Newport News, Virginia 23606
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
****************************
.
Auto-ApplyFinancial Service Representative
Member service representative job in Newport News, VA
Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:
Investing in You:
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Time Off That Matters:
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Financial Security:
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Langley Federal Credit Union is currently hiring for a Full Time Financial Service Representative to work in person from our Denbigh Branch located in Newport News, VA.
Job Summary:
Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely.
Essential Functions, Duties, and Responsibilities:
Utilizes consultative selling to offer financial products and services that meet or exceed members' needs through outbound calling, relationship building, or in-person conversations.
Answers Contact Center calls as needed after cross-training.
Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
Serves as a mentor and role model for all staff including providing on-site training
.
Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
Cross-trains to work the teller line to assist as needed, following all policies & procedures
.
Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
Records every member interaction and follow up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
Educates members on Langley products and services, making referrals to internal business partners.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
Supports the day-to-day operations and efficiencies of the branch.
Complies with all Credit Union policies and regulatory requirements.
The ability to work at other branch locations as needed.
Qualifications:
An associate degree or two years of sales or service experience advising customers when choosing between options or an equivalent combination of education and experience required.
One year of financial institution experience is preferred.
Our Keys to Success:
Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:
The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.
Working Conditions:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required.
This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.
Member Service Representative
Member service representative job in Virginia Beach, VA
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
* Paid time off that begins accruing on your first day
* Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
* 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
* Company-paid short-term, long-term disability, and employee life and AD&D coverage
* A tuition reimbursement benefit which reflects our investment in your future
* Competitive pay along with opportunities for annual raises and promotions
* Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
* A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email.
Key Responsibilities
* Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs.
* Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards.
* Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents.
* Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions.
* Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors.
* Supports other branch locations and the Contact Center as needed.
* Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch.
* Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
* Performing other duties as assigned.
Requirements
* Education: High School Diploma or equivalent.
* Experience: One to three years of similar or related experience.
* Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired.
* Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds.
* Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
* Work Environment: In Office
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.
Financial Services Representative - State Farm Agent Team Member
Member service representative job in Virginia Beach, VA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Financial Services Rep with Gina Lynch State Farm, you will successfully market the financial products and life insurance to manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 65, 6 and 63, SIE licenses preferred.
VA Life License
Financial Services Representative State Farm Agent Team Member
Member service representative job in Hampton, VA
Job DescriptionROLE DESCRIPTION: As a Bank Products Position - Team Member with Shelton Lucas State Farm will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs and market appropriate products and services.
QUALIFICATIONS:
Interest in finance, economics, accounting, or a related field.
Must be able to obtain life insurance, health insurance, and annuities licenses.
Proven experience working in sales..
Proficiency in Microsoft Office applications.
Strong sales skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
Ambitious and driven for success
BENEFITS:
Hourly plus commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within the Agency
Financial Services Representative State Farm Agent Team Member
Member service representative job in Williamsburg, VA
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Juvenile Services Specialist- Part-Time (Seasonal, Substitute)
Member service representative job in Chesapeake, VA
This is a great time to work for the City of Chesapeake! Juvenile Services is seeking a highly motivated individual to supervise and support juveniles detained in a secure detention setting. Duties include but are not limited to: Directs the daily activities of residents in programming utilizing acceptable behavioral management principles. Must have the ability to exercise independent judgment in crisis situations. Duties may include: Maintains a daily electronic log card, complete all required paperwork; conducts individual and group counseling sessions with residents; performs crisis intervention; develops and manages case management files; transports residents to and from appointments; plans and coordinates individual and group recreational activities for residents; completes daily room and unit audits; and assists nurse as a medical agent. Physically restrains unruly residents to prevent self-injury and ensure the safety of other residents, staff and visitors. May serve as a med-aide in the clinic. Conducts strip searches after resident outings and visits; supervises nightly showers. Supervises residents while in school, in the gym, on the recreation yard and regularly on the unit. Performs other duties as assigned. Must possess general knowledge of the philosophy, objectives and practices of counseling, particularly as related to juvenile delinquents.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : | Requires high school diploma and formal training or special courses equivalent to satisfactory completion of one year of college education in criminal justice, law enforcement or a closely related field. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards . Requires Handle With Care, CPR , and First Aid certifications within 45 days of hire. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/educational standard, this class requires a minimum of six months of related, full-time equivalent experience. Preferred experience participating in group counseling sessions in a group home, detention center, or non-secure residential setting. SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
General knowledge of the techniques and means of interviewing; Some knowledge of the fundamental principles of adolescent psychology; Thorough knowledge of the laws and procedures related to juvenile detainees; Ability to counsel and conduct interviews of a personal, sensitive nature; Ability to communicate complex social ideas effectively, orally and in writing; and possess excellent computer skills. Ability to establish and maintain effective working relationships with city agency officials, court personnel, co-workers, residents, and residents parents or guardians.
Work Schedule
Day shift - 7am - 3pm. Schedule may vary based on operational needs.
Member Service Representative
Member service representative job in Chesapeake, VA
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
* Paid time off that begins accruing on your first day
* Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
* 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
* Company-paid short-term, long-term disability, and employee life and AD&D coverage
* A tuition reimbursement benefit which reflects our investment in your future
* Competitive pay along with opportunities for annual raises and promotions
* Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
* A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email.
Key Responsibilities
* Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs.
* Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards.
* Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents.
* Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions.
* Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors.
* Supports other branch locations and the Contact Center as needed.
* Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch.
* Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
* Performing other duties as assigned.
Requirements
* Education: High School Diploma or equivalent.
* Experience: One to three years of similar or related experience.
* Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired.
* Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds.
* Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
* Work Environment: In Office
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.
Member Service Representative (Part Time) - Pembroke
Member service representative job in Virginia Beach, VA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 4001 Virginia Beach Blvd Suite 132, Virginia Beach, Virginia 23452
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
****************************
.
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Auto-ApplyFinancial Services Representative - 100% Commission (TSG-262052)
Member service representative job in Virginia Beach, VA
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. We combine modern technology, AI-assisted systems, and real human connection to change how families protect their futures.
Our mission is simple: serve people and leave them better than we found them.
Why this role is different This isn't a corporate seat - it's a pathway to ownership.
You're building your own book of business with the support, training, and infrastructure of a proven organization.
We specialize in life insurance, mortgage protection, final expense, and retirement solutions, helping middle-America families create generational wealth.
What you'll do - Call and connect with warm leads who have requested information.
- Conduct virtual or in-person appointments to understand clients' goals.
- Present tailored insurance and financial protection solutions.
- Submit applications, follow up with carriers, and serve clients long-term.
What we provide - Remote, flexible schedule (full-time or part-time).
- Commission-only structure with uncapped earning potential.
- World-class training, mentorship, and personal development culture.
- Clear path to build and grow your own agency if desired.
Who this is for - Self-motivated, coachable individuals with strong integrity.
- People who want more time, freedom, and income than a traditional W-2 job.
- Those who are serious about personal growth and breaking generational poverty.
Compensation is 100% commission with scalable income based on activity, skill, and leadership development.
Senior Financial Service Representative
Member service representative job in Hampton, VA
Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:
Investing in You:
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Time Off That Matters:
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Financial Security:
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Langley Federal Credit Union is currently hiring for a Full Time Senior Financial Service Representative to work on-site from our Nickerson Branch in Hampton, VA.
Job Summary:
Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely.
Essential Functions, Duties, and Responsibilities:
Utilizes consultative selling to offer financial products and services that meet or exceed members' needs through outbound calling, relationship building, or in-person conversations.
Answers Contact Center calls as needed after cross-training.
Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
Serves as a mentor and role model for all staff including providing on-site training
.
Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
Cross-trains to work the teller line to assist as needed, following all policies & procedures
.
Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
Records every member interaction and follow up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
Educates members on Langley products and services, making referrals to internal business partners.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
Supports the day-to-day operations and efficiencies of the branch.
Complies with all Credit Union policies and regulatory requirements.
The ability to work at other branch locations as needed.
Qualifications:
An associate degree or two years of sales or service experience advising customers when choosing between options or an equivalent combination of education and experience required.
One year of financial institution experience is preferred.
Our Keys to Success:
Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:
The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.
Working Conditions:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required.
#SponsoredEC
Senior Financial Service Representative
Member service representative job in Gloucester Point, VA
Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:
Investing in You:
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Time Off That Matters:
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Financial Security:
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Langley Federal Credit Union is currently hiring for a Full Time Senior Financial Service Representative to work on-site from our Gloucester in Gloucester, VA.
Job Summary:
Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely.
Essential Functions, Duties, and Responsibilities:
Utilizes consultative selling to offer financial products and services that meet or exceed members' needs through outbound calling, relationship building, or in-person conversations.
Answers Contact Center calls as needed after cross-training.
Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
Serves as a mentor and role model for all staff including providing on-site training
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Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
Cross-trains to work the teller line to assist as needed, following all policies & procedures
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Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
Records every member interaction and follow up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
Educates members on Langley products and services, making referrals to internal business partners.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
Supports the day-to-day operations and efficiencies of the branch.
Complies with all Credit Union policies and regulatory requirements.
The ability to work at other branch locations as needed.
Qualifications:
An associate degree or two years of sales or service experience advising customers when choosing between options or an equivalent combination of education and experience required.
One year of financial institution experience is preferred.
Our Keys to Success:
Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:
The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.
Working Conditions:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required.
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