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The differences between network systems analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network systems analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $68,198 average annual salary of a network systems analyst.
The top three skills for a network systems analyst include network issues, network infrastructure and linux. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Network Systems Analyst | Support Analyst | |
| Yearly salary | $68,198 | $75,989 |
| Hourly rate | $32.79 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 127,522 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network systems analyst's job responsibility is to create network configurations both for hardware and software to improve the functionality of a network system. It is their responsibility to ensure that all computers are connected in a given network and can efficiently work together. They typically create technology resolutions to business-related problems and thus will be involved in the business aspect of their organization. Moreover, they work in an office arrangement, and in some cases may be able to work remotely. They may report to a network supervisor or network manager while consecutively working closely with systems engineers and programmers.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Network systems analysts and support analysts have different pay scales, as shown below.
| Network Systems Analyst | Support Analyst | |
| Average salary | $68,198 | $75,989 |
| Salary range | Between $50,000 And $92,000 | Between $50,000 And $114,000 |
| Highest paying City | Mountain View, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Cisco | The Citadel |
| Best paying industry | Energy | Finance |
There are a few differences between a network systems analyst and a support analyst in terms of educational background:
| Network Systems Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between network systems analysts' and support analysts' demographics:
| Network Systems Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 86.8% Female, 13.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 9.1% White, 64.3% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |