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Patient access representative jobs in Warren, MI - 881 jobs

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  • Customer Service Representative

    Central Transport 4.7company rating

    Patient access representative job in Warren, MI

    Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.00 per hour after full training · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Morning shift No nights Split shift Work Location: In person
    $18-22 hourly 12h ago
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  • Customer Service Representative

    Jomar Valve

    Patient access representative job in Warren, MI

    *ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
    $27k-36k yearly est. 1d ago
  • Customer Service Representative

    Activate Inc. 4.7company rating

    Patient access representative job in Ferndale, MI

    Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
    $26k-33k yearly est. 3d ago
  • Customer Service Representative

    RMR Solutions LLC 3.9company rating

    Patient access representative job in Howell, MI

    RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!
    $28k-35k yearly est. 12h ago
  • Regional Patient Financial Advocate

    Firstsource 4.0company rating

    Patient access representative job in Royal Oak, MI

    FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: SUNDAY-WEDNESDAY 9:00AM-7:30PM **The Regional Patient Advocatewill travelwithin an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on vacation, on leave or out of the office for any reason. Must have valid driver's license** Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Provide information and reports to our client contact(s) to keep them up to date on our progress. Possibly be assigned a small workload of accounts to resolve. Cover at facilities within an assigned region when the onsite representatives are out of the office. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identify specific patient needs and assist them with an application for the appropriate agency for assistance. Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress. Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient. Legibly record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool. Document the results of the screening in the hospital computer system. Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Assist with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations: High school diploma or GED is required 1 - 3 years' experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred Must have reliable transportation to travel to multiple local facilities as needed Basic personal computer skills are required Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees Ability to present oneself in a professional and courteous manner at all times Ability to stay on task with little or no supervision Demonstrate initiative and creativity in fulfilling job responsibilities Possess excellent organization skills Ability to prioritize multiple tasks in a busy work environment Reliability of task completion and follow-up Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Travel to and from multiple facilities Working on holidays or odd hours may be required at times Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Firstsource Solutions USA, LLC.
    $30k-36k yearly est. 5d ago
  • Mortgage Customer Service Representative

    Teksystems 4.4company rating

    Patient access representative job in Troy, MI

    Please see details for the opening: Job Title: Customer Claims Specialist Pay Range: 17$/hour *Work Arrangement Set Up: **Hybrid / Equipment will be provided by the company* Duration: *Contract-to-Hire 3 months | Start date: 1/28/2026* Top Skills Required: *Must-Have:* * Active mobile phone with service for dual authentication * 1-2 years of call center experience, preferably in escalations, claims, or insurance * Strong resilience and ability to manage difficult conversations with professionalism * Proficient in navigating Windows PC systems and complex software tools * Typing speed of 35+ WPM * Excellent verbal and written communication skills for phone and email interactions * Reliable transportation (to be verified during reference checks) *Nice-to-Have:* * Knowledge in insurance, mortgage, or claims processing * Experience handling auto claims or similar case types * Prior work with Medicaid/Medicare callers or similar customer profiles Job Responsibilities: * Manage *40-50 inbound calls daily* related to existing homeowner claims * Navigate multiple systems to research and provide accurate claim information * Serve as a liaison between homeowners, lenders, and service providers * Handle escalated and upset customer calls with professionalism and composure * Document interactions and updates thoroughly in the claims system * Demonstrate strong problem-solving and resolution skills * Make outbound calls as needed to support claim resolution *** Work Environment:* * PTO Blackout: No time off during the training period * Shifts: Monday-Friday 9:30AM - 6:00PM during training / 10:30AM to 7:00PM after training * *Hybrid Set Up (Training is fully onsite)* *Employee* *Value Proposition (EVP) - Why Join us?* * *Rapid Growth & Career Advancement* * * Expanded from 300 to over 1,300 employees, with continued growth and a new location in Daytona Beach, FL. Advancement opportunities are available from day one post-training, including roles such as Team Mentor, Team Leader, Supervisor, Manager, Workforce Management, and Quality Assurance-with pay increases at every level.* * *Part of Brown & Brown Insurance* * * After one year of employment, team members can apply for roles within the broader Brown & Brown family of companies, a major player in the Florida insurance market.* * *Performance & Attendance Bonuses* * *Level 1*: $200/month for 90%+ adherence, 96%+ quality scores, no active write-ups, and minimal attendance issues * *Level 2*: $100/month for 80%+ adherence, 90-95% quality scores, no active write-ups, and perfect attendance * *Financial & Health Benefits* * 401(k) match up to 5% * Discounted Brown & Brown stock for Proctor employees (publicly traded) * Competitive medical, dental, vision coverage * Paid Time Off (PTO) begins accruing after 90 days *Job Type & Location*This is a Contract to Hire position based out of Troy, MI. *Pay and Benefits*The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Troy,MI. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $17-18.5 hourly 2d ago
  • Patient Access Representative

    Central City Health 3.8company rating

    Patient access representative job in Detroit, MI

    Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services. Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain's Detroit Business honoring her exceptional contributions to the health and well-being of our community. Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect. Our Core Values: CCH is guided by a set of values in fulfilling our mission. Some of our values include: * An environment that supports health and recovery. * Person centered principles in the delivery of care. * An environment characterized by cultural sensitivity, integrity, teamwork and trust. * A commitment to service excellence and continuous quality improvement. * Persons served take both an active part in their treatment and the organization. * An atmosphere of welcoming and accessibility to people seeking our services that assures "no wrong door." You Get: * 14 Paid Holidays Annually. * 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary). * Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability. * Company-Paid Life Insurance. * Retirement Savings 403(b). * Tuition Reimbursement. * Continuing Education Allowance. Job Summary: Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services. Responsibilities: * Ensures all actions represent the organization in a highly professional manner. * Maintains a commitment to the achievement of quality health care services. * Greets members/clients & visitors with a smile. * Schedules members/clients' appointments appropriately per protocol. * Verifies insurance coverage, provider/staff member designation. * Upon member arrival, confirms members/clients' identity. * Ensures that members/clients complete the necessary forms and documentation. * Collects copayments or other fees as indicated. * Ensures that appropriate fee assistance applications are completed. * Creates a member/client visit for all encounters Education & Experience: * High School Diploma or GED equivalent required. * Two (2) years of recent clerical office experience required. * Demonstrated proficiency with Microsoft Office, databases, and EHR systems. * Knowledge of the techniques of receiving calls and making appointments. * Knowledge of office practices, procedures, and equipment. * Ability to multitask and maintain strong attention to detail * Ability to communicate effectively, both orally and in writing. * Ability to maintain composure during stressful situations. * The ability to provide customer service to clients and their families warmly. "This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required." If you are interested, please email your resume to **************************
    $34k-38k yearly est. Easy Apply 60d+ ago
  • Patient Access Representative

    Insight Hospital & Medical Center

    Patient access representative job in Warren, MI

    Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction. Benefits for our Full Time Team Members: * Comprehensive health, dental, and vision insurance coverage * Paid time off, including vacation, holidays, and sick leave * 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute * Short & Long Disability, and Life Term insurance, complementary of Full Time Employment * Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties: * Travel position * Greets and interacts with patients in a friendly and polite manner * Provides solutions for customers; troubleshoots as needed * Perform data entry through Electronic Medical Record system. * Maintain medical records and patient confidentiality * Perform insurance verification as needed and directed * Answer phone calls in a friendly and helpful manner * Register patients and schedule appointments as directed * Ability to multitask and move between responsibilities in fluid manner * Adheres to departments standards and PolicyStat policies * Other duties as assigned Qualifications: * Able to provide eligibility for employment for any U.S. employer * High school diploma or general education degree (GED) required * Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant customer service experience preferred * Previous experience performing insurance verification is a plus * Ability to maintain a high level of confidentiality and professionalism at all times * Detailed oriented, conscientious and committed to precision in work results * Ability to relate to and work effectively with a wonderfully diverse populace * Exceptional phone and interpersonal skills * Proficiency with computers, preferably strong typing and desktop navigational skills * Ability to multitask and move between responsibilities in fluid manner * Ability to independently problem solve * Great data entry skills * Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards * Friendly, empathetic & respectful * Reliable in work results, timeliness & attendance * Able to work in a fast-paced, and stressful environment while maintaining positive energy * Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance * Committed to contributing to a positive environment, even in rapidly changing circumstances * Is aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity!
    $29k-37k yearly est. 2d ago
  • Patient Registration Rep

    Apidel Technologies 4.1company rating

    Patient access representative job in Grand Blanc, MI

    Job Description Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Skills: Required Skills & Experience: One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: EPIC training/experience. Insurance payor systems experience. ICD-10 medical terminology experience. Education: Required Education: High School Diploma. Preferred Education: N/A Required Certification & Licensure: N/A Preferred Certification & Licensure: N/A
    $29k-34k yearly est. 4d ago
  • Senior Registrar Emergency Center

    Corewell Health

    Patient access representative job in Royal Oak, MI

    Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 2, in addition to performing all Registrar tasks, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. Performs as a Management Team representative in supervisor's absence to resolve problems/issues/questions/concerns and initiate downtime and disaster procedures as appropriate. May assist in scheduling staff, assigning tasks, working task lists and assigned work queues, managing processes for the completion of special projects assigned and resolving problems as appropriate. Essential Functions Perform all Registrar tasks and serves as expert resource for Registration staff. Will be assigned to a variety of work area as needed to provide registration services to clinical departments and patient services. Performs all Registrar tasks and serves as expert resource for other staff. May assist with front line problem solving issues on a day to day basis. Excellent customers service skills and responds promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC. Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.). Verify patient information with third party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Complex Financial Advocacy: Assertively and professionally seek to handle financial advocacy activities working with Financial Representatives, Patient Financial Services, outside resources (ADVOMAS and Collection Agencies) as necessary to resolve questions, initiate payment plans & re-bills and obtain payments as appropriate. Integrate scheduling tasks and Financial Advocacy so that patients are cleared as part of the scheduling process. May perform financial reviews and calculate complex estimates prior to cases going to the Financial Advisor team. Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Letter as required by Government mandates and enter data according to the Meaningful Use requirements. Scan documents required and appropriate documents in EPIC. May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients. Mark duplicate Medical Records for merge: Research potential duplicate records to determine that the past and current status is correct. Utilize all system resources and contact patient if necessary. Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies. May assist with scheduling and review of initial time off requests for further management review. Completes audits and task lists as assigned by the management team. Acts a preceptor or shadows newer staff as assigned by Supervisor. Follows the specific standards as defined in the department professionalism policy. Maintains or exceeds the department specific individual productivity standards, collection targets, quality audit scores for accuracy. Serve as management representative when Supervisor is not present to manage technical problems, questions, clinical issues and service concerns. Initiates and execute Epic downtime, disaster procedures/disaster drills as appropriate. Communicate with leaders throughout the organization as appropriate to resolve issues utilizing chain of command process. Work with Supervisor on process improvement projects, new process flows, new hire training and other projects as needed. Merged Duplicate Medical Records: Research potential duplicate records to determine that the past and current records are truly the same. Contact patients directly as necessary. Participate with Joint Commission, or other regulatory reviews as needed. Correct work queue accounts and Insurance rejections within 1-2 business day(s) to support an efficient billing process. Perform other duties as assigned by the team or supervisor. Perform as a lead Registration representative to resolve problems/issues/concerns and initiate downtime and disaster procedures as appropriate. Maintain or exceed the Corewell Customer Service Standards: Service, Ownership, Attitude and Respect. Provide every customer with a seamless, flawless Beaumont experience. Remain compliant with regular TB testing, Flu vaccination. Qualifications Required High School Diploma or equivalent 1 year of relevant experience customer service role or health care industry Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc). Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min). About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak Department Name Patient Registration Royal Oak - Corporate Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work 3:30 p.m. to 12:00 a.m. Days Worked Sunday to Saturday Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.
    $30k-40k yearly est. Auto-Apply 15d ago
  • Patient Experience Specialist

    WR Specialists

    Patient access representative job in Ann Arbor, MI

    Benefits: 401(k) Dental insurance Free food & snacks Health insurance Paid time off Parental leave Vision insurance Who We Are WRS is a medical device company headquartered in Ann Arbor, MI. We offer world-class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI, and we are looking for a full-time Patient Experience Specialist. We offer a best-in-class benefits package including medical/dental/vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches, and snacks in the office. Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment. What You'll Do: Call patients to coordinate equipment dispensing and provide education on product use. Confidently address patient questions or hesitations, with the ability to upsell and communicate the value of our equipment. Provide thorough troubleshooting support and assist with equipment setup. Deliver timely updates on patient interactions to the sales team and internal staff. Maintain accurate records and ensure compliance with company processes. Treat every patient with patience, kindness, and understanding, delivering excellent service at every step. Ability to learn and work with multiple software systems throughout the day. What You'll Bring Comfortable with patient-facing conversations, including upselling when needed. Technical aptitude to troubleshoot and set up medical devices. Team player with a compassionate, customer-first mindset. High School Diploma (or equivalent); college degree preferred. 1+ year experience in a medical setting preferred. Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day Excellent verbal and written communication skills Flexible work from home options available. Compensation: $42,000.00 - $44,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. WRS is dedicated to getting better, faster, in the field, for our payors, practices, and patients. Payors want better outcomes. HCPs want better tools and service to supplement all they tackle daily. And patients want to get better, faster. So WRS gets you better-from patent-pending products, to PROs in CCT, to professionalism unmatched in our industry. Multi-modal post-op pain management for orthopedic excellence. As a national provider of world-class Cold-Compression Therapy and Point of Care Dispensing, we're solely focused on systems that make patient recovery, and practice management, more efficient and effective. Plus, our mission in multi-modal pain management is to combat the runaway Opioid Epidemic, utilizing the latest therapies, and best practices, to help drive consistently better outcomes for patients.
    $42k-44k yearly Auto-Apply 60d+ ago
  • Title and Registration Specialist I

    Lithia & Driveway

    Patient access representative job in Farmington Hills, MI

    Dealership:L0642 North Central Finance Center Title and Registration Specialist Employment Type: Full-time 9:00 AM- 6:00 PM Drive Your Career Forward with Lithia & Driveway Suburban Farmington Hills Toyota is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: Earning Customers for Life Improving Constantly Taking Personal Ownership Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We'd love to have you join us on our journey. What You'll Do: Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies. Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively. Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork. Work directly with government personnel when needed to resolve registration or title discrepancies. Follow up with internal LAD personnel to correct issues identified during the purchase or sale process. Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency. Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner. Perform additional tasks and responsibilities as needed to support the title and registration function. What You'll Bring: Strong attention to detail - essential for reviewing and processing title and registration documents accurately. Excellent communication skills - for interacting with customers, internal teams, and government personnel. Time management - to meet deadlines and performance standards. Active listening - to understand and resolve customer and administrative issues effectively. Critical thinking - for diagnosing and resolving both routine and complex title/registration problems. Ability to work independently - especially important in a role that requires self-motivation and accountability. Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred. Notary helpful but not required. We Offer Best-in-Class Industry Benefits: The full salary range for this position is $35,000 - $55,000 annually. The anticipated starting pay for this role is $20-23/hr., based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws. Medical, Dental, and Vision Plans starting after 30 days Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace If you are ready for a change, if you are ready to learn more, grow more and do more than you've ever done before, apply today. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $35k-55k yearly Auto-Apply 15d ago
  • Title and Registration Specialist I

    Pfaff

    Patient access representative job in Farmington Hills, MI

    - Suburban Toyota of Farmington Hills, Farmington Hills, MI 48335 Title and Registration Specialist Employment Type: Full-time 9:00 AM- 6:00 PM Drive Your Career Forward with Lithia & Driveway Suburban Farmington Hills Toyota is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: Earning Customers for Life Improving Constantly Taking Personal Ownership Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We'd love to have you join us on our journey. What You'll Do: Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies. Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively. Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork. Work directly with government personnel when needed to resolve registration or title discrepancies. Follow up with internal LAD personnel to correct issues identified during the purchase or sale process. Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency. Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner. Perform additional tasks and responsibilities as needed to support the title and registration function. What You'll Bring: Strong attention to detail - essential for reviewing and processing title and registration documents accurately. Excellent communication skills - for interacting with customers, internal teams, and government personnel. Time management - to meet deadlines and performance standards. Active listening - to understand and resolve customer and administrative issues effectively. Critical thinking - for diagnosing and resolving both routine and complex title/registration problems. Ability to work independently - especially important in a role that requires self-motivation and accountability. Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred. Notary helpful but not required. We Offer Best-in-Class Industry Benefits: The full salary range for this position is $35,000 - $55,000 annually. The anticipated starting pay for this role is $20-23/hr., based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws. Medical, Dental, and Vision Plans starting after 30 days Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace If you are ready for a change, if you are ready to learn more, grow more and do more than you've ever done before, apply today. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $35k-55k yearly Auto-Apply 15d ago
  • Patient Service Coordinator - Part Time

    Blue Cloud Pediatric Surgery Centers

    Patient access representative job in Madison Heights, MI

    NOW HIRING PATIENT SERVICE COORDINATOR - PART TIME ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment * Bi-lingual (English/Spanish) BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Bonus eligible Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
    $28k-37k yearly est. 4d ago
  • Customer Service Representative

    Teksystems 4.4company rating

    Patient access representative job in Livonia, MI

    *About the Role* Join our team as a *Customer Service Representative* in a dynamic call center environment. You'll handle inbound calls, provide accurate information on prior authorizations, and deliver exceptional service while maintaining confidentiality. This role is ideal for detailoriented professionals who thrive in fastpaced settings and want longterm career growth. *What You'll Do* * Answer inbound calls and follow up as needed (50-100 calls/day depending on complexity). * Respond to questions on prior authorization and general inquiries with professionalism. * Enter and update information accurately across multiple systems. * Maintain high standards of *quality and accuracy*-your performance will be measured on both. * Navigate multiple programs to track and document customer interactions. *Why Us?* * *Career Growth:* We promotes from within-many contractors move into leadership or specialized roles. * *Training & Development:* Extensive industry training in pharmacy benefit management. * *Advancement Opportunities:* Eligible for Tier 2 Agent promotion and roles in Quality, Client Admin, Workforce & Reporting, or Management. * *Benefits Upon Conversion:* Tuition reimbursement, quarterly bonuses, and discounts on travel, theme parks, and more. *Required Qualifications* * *1+ year* of highvolume call center experience within the last 2-3 years. * Strong customer service skills and ability to handle confidential information. * Typing speed of *30 WPM* minimum; solid computer proficiency. * Stable work history (no "jumpy" resumes). * Ability to work *mandatory overtime* in January and February. *Schedule & Training* * Must be available *7 days/week between 5 AM-10 PM* (set schedule assigned after training). * *Training:* Mon-Fri, 8 AM-4:30 PM for 4 weeks. * Participation is key-must pass 4 tests with an average of 90% to complete training. * Shift bids occur posttraining based on performance. *Job Type & Location* This is a Contract to Hire position based out of Livonia, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Livonia,MI. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 2d ago
  • Patient Financial Advocate

    Firstsource 4.0company rating

    Patient access representative job in Taylor, MI

    Full Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: Mon-Fri 10:00am-6:30pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
    $30k-36k yearly est. 5d ago
  • Patient Access Specialist

    Corewell Health

    Patient access representative job in Taylor, MI

    Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check-in processes. This position rotates departments (including but not limited to emergencies, outpatient, labs). Essential Functions * Schedules appointments as deemed appropriate by the department and perform patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy. * Answer the phones and directs calls in a courteous and efficient manner. * Relays information to patients and family members according to and following HIPAA Regulations. * Prepares patient liability estimations for both pre-service/scheduled services and walk ins. * The ability to prioritize work. * Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices. * Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machines. * Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance. * Transport and escort patients via wheelchair as needed * Informs patients of delays in appointment times when requested. * Call the physician/physician's office/Quest labs when patients arrive without a script or required labs. Qualifications Required * High School Diploma or equivalent Preferred * 1 year of relevant experience in customer service role or health care industry About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you * Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. * On-demand pay program powered by Payactiv * Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! * Optional identity theft protection, home and auto insurance, pet insurance * Traditional and Roth retirement options with service contribution and match savings * Eligibility for benefits is determined by employment type and status Primary Location SITE - Taylor Hospital - 10000 Telegraph Rd - Taylor Department Name Patient Registration Taylor - Corporate Employment Type Part time Shift Rotating (United States of America) Weekly Scheduled Hours 20 Hours of Work Variable Days Worked Variable Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.
    $29k-36k yearly est. 4d ago
  • Patient Access Representative

    Insight Hospital & Medical Center

    Patient access representative job in Brighton, MI

    Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction. Benefits for our Full Time Team Members: * Comprehensive health, dental, and vision insurance coverage * Paid time off, including vacation, holidays, and sick leave * 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute * Short & Long Disability, and Life Term insurance, complementary of Full Time Employment * Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties: * Greets and interacts with patients in a friendly and polite manner * Provides solutions for customers; troubleshoots as needed * Perform data entry through Electronic Medical Record system. * Maintain medical records and patient confidentiality * Perform insurance verification as needed and directed * Answer phone calls in a friendly and helpful manner * Register patients and schedule appointments as directed * Ability to multitask and move between responsibilities in fluid manner * Adheres to departments standards and PolicyStat policies * Other duties as assigned Qualifications: * Able to provide eligibility for employment for any U.S. employer * High school diploma or general education degree (GED) required * Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant customer service experience preferred * Previous experience performing insurance verification is a plus * Ability to maintain a high level of confidentiality and professionalism at all times * Detailed oriented, conscientious and committed to precision in work results * Ability to relate to and work effectively with a wonderfully diverse populace * Exceptional phone and interpersonal skills * Proficiency with computers, preferably strong typing and desktop navigational skills * Ability to multitask and move between responsibilities in fluid manner * Ability to independently problem solve * Great data entry skills * Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards * Friendly, empathetic & respectful * Reliable in work results, timeliness & attendance * Able to work in a fast-paced, and stressful environment while maintaining positive energy * Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance * Committed to contributing to a positive environment, even in rapidly changing circumstances * Is aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity!
    $29k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Teksystems 4.4company rating

    Patient access representative job in Plymouth, MI

    Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers *Skills* customer service, call center, data entry computer *Top Skills Details* customer service,call center,data entry computer *Additional Skills & Qualifications* 1 year of call center within recent employment tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm - computer knowledge and skills There are the tests to use in IKM Typing Test - One Space Version (1min) 30 WPM Call Center - Telephone Skills 75% minimum *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 2d ago
  • Patient Financial Advocate

    Firstsource 4.0company rating

    Patient access representative job in Ypsilanti, MI

    Hours: Mon-Fri 8:00am-4:30pm Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC
    $30k-36k yearly est. 5d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Warren, MI?

The average patient access representative in Warren, MI earns between $26,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Warren, MI

$32,000

What are the biggest employers of Patient Access Representatives in Warren, MI?

The biggest employers of Patient Access Representatives in Warren, MI are:
  1. Tenet Healthcare
  2. Henry Ford Village
  3. Insight Hospital & Medical Center
  4. Central City Community Health Center
  5. Conifer Health Solutions
  6. Insight Enterprises
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