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The differences between product support engineers and engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a product support engineer and an engineer. Additionally, an engineer has an average salary of $92,077, which is higher than the $90,379 average annual salary of a product support engineer.
The top three skills for a product support engineer include product support, technical support and troubleshoot. The most important skills for an engineer are python, cloud, and C++.
| Product Support Engineer | Engineer | |
| Yearly salary | $90,379 | $92,077 |
| Hourly rate | $43.45 | $44.27 |
| Growth rate | 2% | 2% |
| Number of jobs | 201,554 | 618,207 |
| Job satisfaction | - | 4.33 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 41 | 41 |
| Years of experience | 6 | 6 |
A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.
Engineers are highly trained professionals who determine the feasibility of various projects, usually related to the construction industry. They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time.
Product support engineers and engineers have different pay scales, as shown below.
| Product Support Engineer | Engineer | |
| Average salary | $90,379 | $92,077 |
| Salary range | Between $67,000 And $121,000 | Between $65,000 And $130,000 |
| Highest paying City | San Francisco, CA | Huntsville, AL |
| Highest paying state | California | New Hampshire |
| Best paying company | Apple | Fort Bend County |
| Best paying industry | Technology | Automotive |
There are a few differences between a product support engineer and an engineer in terms of educational background:
| Product Support Engineer | Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Electrical Engineering | Mechanical Engineering |
| Most common college | Northwestern University | Michigan Technological University |
Here are the differences between product support engineers' and engineers' demographics:
| Product Support Engineer | Engineer | |
| Average age | 41 | 41 |
| Gender ratio | Male, 80.7% Female, 19.3% | Male, 86.3% Female, 13.7% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 13.0% White, 69.4% American Indian and Alaska Native, 0.1% | Black or African American, 3.3% Unknown, 4.6% Hispanic or Latino, 9.1% Asian, 15.0% White, 67.9% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 5% | 5% |